Sears
reviews and complaints

On 9/4 I ordered a Kenmore Refrigerator with bottom freezer model 794043.$1099.99. It was delivered on Monday 9/9/19, however technician stated he measured it and the rerfigerator would not fit the opening in the kitchen. So I asked him to return it andI would look for a different size online. The experience from there was pure hell. I checked what they had on stock on line and it was very limited and I wanted no Whirlpool or LG on french doors, or side by side. I wanted one door, bottom drawer freezer. They did not have in size and make I required. I have since then trying to get confirmation that my 1200.00 would be returned tome and cannot. I have been shifted around for days with out help. All I desire is my appropriate money be refunded. Meanwhile I am borrowing a small refigerator to keep necessary medication and small amount of food in. I've gotten e-mails but no return address to reply and e-mails make no sense.I've called six different numbers to no avail. Please help. Sears has the worse customer service I have ever dealt with and best believe I will not be making any purchasing from here AGAIN!

I have the service call and waited three weeks for tech to come in and repalce the parts and in between tech would not call when the service is scheduled and cancelled and didn't call before he came. They always come out of window without calling. I called several times and the customer service will hang up and put on hold and were rude. I asked for escalation team and they never transfer me through. After 3 weeks, tech didn't want to wait to test whether it is working after he repalced the parts. Who to contact. Master protection plan is a big joke and full of frustration. My sevrice order number is [protected].
Please share me contact where someone can help.

My husband and I are senior citizens. I have Parkinson's and I am bound to a wheelchair 90% of the day. This complaint is regarding Sears and their Master Protection Program that we have been paying for and an issue with our fridge an. I have been without a refrigerator and freezer since 8/24. I contacted Sears to open a repair ticket on 8/24. They were unable to come out to check on my fridge until 9/5. They provided a check dated 9/4 for $200 for food loss damages. On 9/5 the Sears repair person came to check the fridge and said a part is needed and there was nothing else he could do. I called Sears again on 9/5 to report that I am without a fridge and freezer. They said they needed to order a part. I asked for another damages check for loss of food and they said "we don't pay because you are upset". I called again on 9/9. I spoke with Marcus and then Natalie. They said they could not issue a check for damages and service repair would not be until 9/14. The damages cannot be claimed until after 9/14. Marcus suggested I buy an igloo cooler to keep food on hand. I mentioned that my husband and I are on a fixed income. Marcus and Natalie both suggested my husband and I look for someone local to service the fridge and pay out of pocket and Sears would reimburse me. So now my husband and I are paying for food daily, cannot keep perishables, have medication that must be refrigerated that had to be thrown away and need to find a local repair company for a fridge and freezer that has been out 17 days and counting. I pleaded to just have the refrigerator replaced because this is not the first time we have had service calls on the fridge. Sears mentioned that the policy states that they only replace the fridge after 4 service calls and in the past 12 calendar months, I have only made 3 service calls. This is a undue hardship and a medical health risk. This seems unlawful. There has to be something that can be done. I am seeking assistance for a much more feasible solution.

Since august 23, 2019 a repair order was placed and an appointment was made. The repairman arrived and accessed the problem, the air condition
needed parts, but had to order parts such as a compressor, condensor
valves and labor which totaled $773.41. Sears policy is they dont replace
items, they are to be repaired. The point is that they have them in stock for
$389, its cheaper to replace than repair.

The point we are trying to make is that we are 86, 84 years old living in
san antonio texas where the temperatures are daily in the 100's. Today
sept 9, 2019 sears advices parts are back order and don't know when
they will be available.

We sent an e-mail to corporate headquarters, not yet received an answer.

We have an agreement until 2021. The parts and labor are not charged
but we have to do without air condition until sears feels like to do at their leisure time.

Raul saldana
PHONE N0. [protected]
6503 fruitwood st
san antonio, texas 78238

I purchased a Kenmore Elite 6.2 cu ft washer three years ago along with the protection plan. The washer completely stopped working three weeks ago. I called the number and scheduled a service and verified they had the correct address. They sent the technician to the wrong address and he would not come to the correct one. I had to take a day off work in order to wait for the technician. After being transferred round and round for no less than two hours, they scheduled a technician to come out the following Tuesday. Another day I had to take off work. The technician (a third party) came out and said I need a new control panel and main board and it will be 7-10 business days before it arrives. Two days later the third party called to say that Sears will not authorize the part ordering and they need to send out a Sears repairmen. I called Sears and spent literally two hours (according to my call logs) and they said a SEARS repairman would be coming out on Monday. (A third day to take off work). The next day I received a call from the third party technician who said Sears assigned the new service call to them and they cannot do the call because Sears will not authorize the part. Additionally I missed a call from Sears who left a message saying that they are coming out on 9/26 (almost a month away). When I called back to "confirm" they were of course closed. I called Saturday morning and was on the phone with them being transferred round and round for 3 hours trying to get a sooner date and they kept insisting on Monday sending the same third party or trying for around 9/26 but the system will not let them book it. This morning I received texts cancelling today's service and I am now going on 2 1/2 hours being transferred around. I spoke with the third party service tech and he said that he is 100% certain what is wrong with the washer but sears will not let them order it. I am now thinking of small claims court. I am a single mom and have been without a washer for three weeks and by the time they send out their own technician and then order parts it will be over a month. I cannot keep taking off work and I cannot keep spending two hours at a laundromat (plus the cost of the laundromat) to do laundry. When I ask for a manager or supervisor I am told there is none. I would like my washer fixed this week or replaced. This is unreasonable and unconscionable (especially the amount of time on hold to deal with Sears).

Similar to other complaints, I have a fridge from Sears and schedules service which was scheduled 8-12 AM. I called at 11 and was told that the technician will be there before 12, I called again at 12:15 and was told that the technician will come between 1-2 and the technician will call me. Still that didn't happen and nothing from Sears. I called the third time and asked to speak to a supervisor still nothing from their side and was told that The supervisor will call me. Called a 4th time and nothing again from Sears. Pretty disappointing. I want to know my rights as they are not servicing the fridge bought from them.

• August 10: Dishwasher stops working
o We call Sears Repair. Sears Repair diagnoses the issue over the phone and schedules a repair technician to come on August 19th to fix the dishwasher.
• August 19: Sears repair technician appointment #1
o Sears technician inspects the dishwasher and says that the motor needs to be replaced.
o He orders the new motor and makes a new appointment for September 5, 2019 for the motor to be replaced.
• September 5, 2019: Sears repair technician appointment #2
o Sears technician arrives at the house and upon inspection says that he doesn't have enough time scheduled to replace the motor. He says that the previous repair person stated in the notes that the job would only require 1 technician for 2 hours, but really the job needed 2 technicians for 4 hours.
o During his visit, the repair technician unhooked the hot water in the kitchen sink and started taking apart the dishwasher.
o Repair technician received a call from his supervisor telling him to stop work and reschedule for another day.
o Technician scheduled repair for September 18.
o We then called Sears Customer Care and requested that they repair the dishwasher before the 18th. The Customer Care scheduled an appointment for September 13 instead of September 18.
o The repair technician left the parts inside the dishwasher but left without reconnecting the hot water to the kitchen sink.
o We realized there was no hot water at the kitchen sink later that afternoon after the repair technician had left.
• September 6, 2019: Sears Customer Care
o We called Sears Customer Care to get someone to come out to turn the hot water back on at the kitchen sink.
o Customer Care gave her the phone number for the 3rd party warranty company
o We called the warranty company and they said they would send someone out that day between 10am - 2pm.
o We received a confirmation email that the September 6 appointment had been set.
o Repair technician never showed up on Sept 6.
After an entire day on the phone with Sears "Customer Care" who hung up on us multiple times and kept pushing out the schedule from Sept 19 to Sept 26 and said they couldn't even get someone to come reconnect the hot water in the kitchen sink until 20 days after THEIR technician unhooked it!
We finally ended up having a local plumber come out to reconnect our hot water which was $153 - but at least we have hot water to wash our dishes while we hire somebody other than Sears to fix our dishwasher. : (
NEVER EVER BUYING ANYTHING FROM SEARS EVER AGAIN!

Three years ago I purchased the Kenmore "Pro" Appliances for my kitchen. I put "pro" in parentheses because these appliances have NOTHING to do with the word pro. First, the microwave died. I called into Sears and they said that it was out of warranty, so I could purchase an extended warranty that would over the cost of the technician coming out. At first the technician tried to say it would cost 600.00 to fix the microwave even though I had purchased an extended warranty; finally, after much back and forth it was agreed that I did not have to pay the 600.00 and the microwave was finally fixed two years later. Second, the dishwasher broke on me and needed a new part. I called Sears and the customer service person was totally worthless, so I had to call a local repairman to fix the dishwasher. Third, the vegetable crisper tray just fell apart on me and I had to buy a new one. Fourth, the freezer kept freezing up and I had to spend about 400.00 fixing that. Fifth, the oven just died on me and it needs a new control board that is going to cost me about $500.00. This is complete and total false advertising, as a product line that costs almost $15, 000.00 should not be breaking every six months.

9-06-19 (today) I called Sears to complain and request a refund, and was transferred to the "protection" department, and of course it is telling me they have high call volume, and after being on hold for 30 minutes I hung up.

I order a key for my toolbox and got emails for three months saying a simple key was on back order. I called several time and was finally told after the 20th fine call that the on back order emails meant they can't get the part. Now I know that it's less than $20 but it's the principle. You can't just steal money from hard working people. I have called the call center several times and customer service refused to connect me with a supervisor. I keep getting the run around saying your money should have been refunded soon . Three months and no help and no refund. Also the call center is not even in the United States. So basically Sears will rob you and there's nothing you cans do.

I originally contacted Sears in June 2019 to request service under an extended warranty that I purchased when I bought this refrigerator. I wasn't getting any ice. I scheduled an appointment, which was also in July. The tech took one look at it and said it was the mother board and that he would have to order the part and set up a new appt to install it. That was scheduled for July also. At the initial appointment I mentioned that the refrigerator wasn't cooling well either. He indicated that the new mother board would fix this issue as well. 2nd tech replaced the mother board and said to give it 24-48 hours to cool down and make ice.

3nd Tech came after the mother board was replaced as the ice maker continued not to work as well as the refrigerator not cooling. This tech lowered the thermostat, showed me how to reset the ice maker and said that since it started working when he reset it that it wasn't broken then proceeded to try to sell me a home warranty...

Now we are into August and although the refrigerator is cooling now (small victory!) the ice maker continues not to work. I called the Sears Home Repair line this morning to report I'm having same issues with ice maker. Was told gain that they would have to send out a Tech (now #4) to look at the ice maker. That is scheduled for 9/12/19 and IF they finally order a new ice maker, I will have to wait on the part to come in, and have to take off work yet again for the Tech #5 to install it!

Complaining to the supervisor at the international call center got me no where. This has become a nightmare experience and am very disappointed in the service provided.

We purchased a full kitchen suite + 7/2014 but didn't have anything delivered until Nov (remodel=delays). We purchased 5yr master protection for anything with plumbing (fridge, washer, etc). Everything was delivered 11/14.in 10/15 fridge got replaced, plan was transferred to new fridge.

This summer fridge stopped cooling and I place a claim in July for repair and was told my plans are ending so I got maintenance for washing machine and dishwasher. Repair came same day as maintenance (2 dif companies). Fridge repair guy looks at fridge and orders stuff that takes 2 weeks. Next fridge repair guy says first guy was wrong but changes parts and we clean it all out. He assured me if anything g goes wrong it's the same claim. He leaves and fridge and freezer stopped cooling completely. Called same day to repair place, they said their systems were down and they'd call me back (never heard back).

On with Sears the next day for 3hr because they say my warranty expired but rep can clearly see it wasn't delivered 8/15, when they say the warranty expires, rep gets another appt for following week (8/23) with the same repair company (and rep says she had to argue with them to get the appointment). She also gives me and email address to send receipts (matthew. knutson@searshc.com), no response.

I call the day before to confirm and my appt was cancelled because supposedly they fixed it on 8/19! On with sears another 3 hr, told again my plan expired (which it didn't and is a moot point because the claim was never closed)! We go around in circles, and another email address (David. oliver@searshc.com) and still no response. I get a local guy to "troubleshoot"... ends up something wasn't plugged in all the way so it starts cooling by next day. 2 days later and the orig problem all over!

It's not cooling and I can't get anyone to do a damn thing. They say my claim was closed and I have no warranty and one rep even said I never had any warranties and the fact they sent maintenance and repair on the same day. Another rep was even looking up my receipts (because I have my receipts and all my charges are on my Sears card).

It's outrageous that anyone should have to go through this bs and still not even get help! My family (with 2 under 5) have been living out of a mini fridge for 2 months!

At this point I want them to honor the agreement and provide a new fridge or a refund for the FULL 5 yr agreement ASAP! The repair guy in 2015 said they had replaced a ton of the Kenmore mode we have and that we should choose a different one (unfortunately it was too late back then). The issue we had last time was also with the cooling... last time it was too cold, this time not cold enough. Claim #[protected] (MPA [protected])

Thank you for any help!

August 24, 2019
Mitch Bowling, Chief Executive Officer
3333 Beverly Road
Hoffman Estates, IL 60179
Re: Brand new (now broken) LG Refrigerator and inept customer support…one month later
Dear Mr. Bowling,
I bought an LG refrigerator from Sears and included a maintenance contract with the purchase. It is still under warranty.
On July 29, we were out of town and the young lady who checked on our home found water all over our floor (wood of course) and the food in the refrigerator and freezer ruined. There was power but no cooling. I contacted Sears Home Services immediately and was told that no technician was available until the 6-8 of August. I pushed it out to the 13th because we returned on the 12th. My dead chicken legs didn't care at that point.
On August 13, the technician said that there were 2 problems. One problem required new parts and the other was oil which had backed into the motor. He would call back to reschedule when he had the parts. I was very concerned about his findings. He told me to call Sears because he was not a Sears employee….nothing he could do.
I called SHS immediately. This is a very new refrigerator and now I have oil in the motor? I was told that there was nothing I could do but wait for the technician because he had already ordered parts. I waited a week. The only good news here is that I was placed on hold for 26 minutes with Sears Benefits and found out that I could apply for a rebate for lost food. No one else told me this even though I asked repeatedly. I also found out that the technician was indeed an employee. Mike, at SB even saw his employee number.
The next technician came on Wednesday August 21, inserted new parts and said that I was mistaken and that there was no oil in the motor. "I have upgraded your refrigerator. It is better than new". Which rep was correct? I guess time will tell.
Two days later on Friday, August 23, I opened the refrigerator to find that everything in the refrigerator and drawer was frozen. We also had no water or ice. I called SHS again. I was told that someone would come today, August 24. The problem, according to the technician was that there was a fan that had not been restarted by technician #2. He restarted it. My husband reminded him that we had no ice/water. He said there was nothing he could do about water and implied that we had a problem elsewhere in the house. We do not. He said to wait until Monday to see how it does. Well, here is the problem, with no water, there will never be ice.
I called SHS again. They said to wait until the next available appointment….Saturday, August 31.
This has been sloppy from the beginning. We needed to wait a week for our first appointment? That was her definition of "emergency service". In all likelihood, we should have been able to fix this with 1-2 calls. Now we are looking at 4 appointments (setting aside 4 hours for each visit) and our new refrigerator is still not working correctly. SHS is tired of me calling. I can assure you, I don't know why I need to call either.

Regards,
Angie L

Re: Ann Infusino, Director, Executive Member Support
3333 Beverly Road Hoffman Estates, IL 60179 Ann.Infusino@searshc.com
Rob Baker Vice President, Customer Experience
3333 Beverly Road Hoffman Estates, IL 60179 rbaker@searshc.com
Customer Service 3333 Beverly Road Hoffman Estates, IL 60179
searscares@searshc.com
Mitch Bowling, Chief Executive Officer, Sears Home Services 3333 Beverly Road
Hoffman Estates, IL 60179 mbowling@searshc.com
Imran Jooma - Executive Vice President
Sears Holdings 3333 Beverly Rd. Hoffman Estates, IL 60179 ijooma@searshc.com

This email was sent after our technician left today:
Case #6428775
Exec Asst Debra Tsenguyen
Cus Service finally helped me get this but nothing can be done because the technician has failed to enter his notes. What is going on?

Subject: RE: Brand new (now broken) LG Refrigerator and inept customer support…one month later

Dear Sirs:
Your repairman has just left. He can't fix my refrigerator. It needs (another) compressor. It needs (another) evaporator. It needs some part for the hose since that is the reason that we have no ice/water.
He says that we have had only 2 service calls. They are not considered completed calls unless they insert parts so the other 2 times that you took up 4 hours (and today 8), they don't count. They don't carry parts with them. This "game" could go on for a very long time.
You had an executive asst call us on Monday. I am so angry, I can't find my case number. Please have her call us (since customer service can not access this information) asap.
Angie Long

This email was sent to Sears HQ after our appointed Exec Asst read from her "we don't care" customer sheet.

We have just completed our 4th appointment with a Sears technician. (Definition of completed : finished; ended; concluded). Now we find out that Sears doesn't use a regular dictionary but rather has it's own fuzzy dictionary. Completed, according to Sears, means to insert a part (It can't mean successfully insert a part because then we have had not had any completed appointments). Our completed appointments include:
1. First appointment, installed a new condenser. Completed appointment
2. Second appointment, installed new evaporators and new water line. Completed appointment
3. Third appointment, turned on the fan which the 2nd guy didn't do. Completed appointment.
4. Fourth appointment…never did figure out the problem except we need a new condenser, new evaporator, new hose, and who knows what else. This appointment is also completed. He is no longer here. He left and ordered parts even though we told him not to because when you order parts, SHS can't do anything else for you until the parts are in.
Well, he ordered (the same) parts all over again, anyway.
And now, SHS can't help us because there are parts ordered.
WE spoke with Debra, again. No, she says, nothing we can do. We have to wait for the parts again. I asked the technician when he was here, if we order these parts (again), will our refrigerator work. He said he didn't know.
We have waited for a month. We have waited through 4 appointments(per our maintenance agreement, at this point, a new refrigerator should be delivered). SHS has wasted time, gas, money, and still nothing has worked.
As I said last Saturday, without water, we will never have ice. And now I say, with no clear understanding of the problems in our refrigerator, we will never have a functioning appliance. We have a lemon.
Please, live up to your maintenance agreement that we purchased. Do the right thing. We need a functioning refrigerator.
A Long

What a Lemon and what an ongoing problem...we have no idea what will happen or when...but they don't either

We are extremely upset and very unhappy with Sears. We buy all our appliances from Sears and 2 years ago we bought a very nice Kenmore Elite Refrigerator that stopped working after 4 months. The compressor went out. We lost lots of food and they denied our food loss claim. A few weeks ago again the same thing happened. The compressor went out again and YES again we lost a lot of food. I filed another claim and again it was denied and WE WANT TO KNOW WHY IT WAS DENIED!

CLAIM ID 373491
ZIP CODE: 95122
PAYMENT RECEIPT:
SERVICE UNIT NUMBER: 0008184
SERVICE DATE: 8/22/19
PHONE: [protected]
CELL: [protected]

PATRICIA KITONG

Good morning,

On August 5th, I placed an online (#[protected]). The order was for, Samsung DVE50R5400W/A3 7.4 cu. ft. Top-Load Electric Dryer with Steam Sanitize+ - White, the order was to be delivered to Kmart in Oakdale CA and the estimated delivery date was August 20th. (See attached insert)

I took advantage of the Sears leasing program, made my initial payment upon order and my second payment on August 20th. August 20th came and went, no communication that the dryer was ready for pickup.

On August 21st I contacted Kmart to inquire if the dryer had yet arrived, they stated it had not and I would need to contact Sears for more information. I contacted Sears via telephone and was unable to receive any further information, however my order was "escalated" and their "resources" would look into the order and contact me within 48 hours. Within one-two hours, I received an email stating my request for an order status had been completed and my item was at the store, available for pick up. (See attached insert) I again contacted the store, they were unable to locate my item. The store was kind enough to look through their delivery slips and check the drop off area, thinking it possibly was not "scanned" in upon arrival. I again, contacted customer service, this time via the chat link provided to me in the email I received. I spoke with Tate. (See attached insert) I was advised that he would "personally" take care of this issue and would "escalate" my request to your "concern team", they would contact the store, have them scan the package and I would receive an email to pick. Again, insinuating that the item was at the store. Tate stated I would receive an email with "positive" resolution within 72 hours and offered a 5% discount upon pick up of my item, for the delay caused. Allowing this "concern team" the required amount of time to complete my request, I did not contact customer service again until August 25th, after I did not receive any communication from Tate or this "concern team". I again, chatted via the link provided in my email and spoke with a Dalton. (See attached insert) Dalton stated that the item had arrived in store, yet the associates had not scanned the item in. He stated that he would "escalate" my request and his resources would resolve this issue, I would hear back within 72 hours. Dalton could not answer my questions such as when the item was delivered, when the item left the warehouse, and why online it now stated I had a delivery scheduled for September 17th. Again, within one-two hours, I received an email. (See attached insert) The email stated my order request update had been completed and that my order was still processing, to contact Kmart for details. I did so, again, Kmart was more than helpful, checking any areas any type of update could be for me, ending not successful. Kmart advised that they were not sure why customer service would advise to contact them for an update, as they are not generating the order and have limited access to information. Kmart suggested I contact Sears customer service and request to speak with a supervisor.

On August 27th I contacted sears customer service via telephone. The first agent I spoke with was unable to answer any of my pressing questions, same as any other conversation I had. I had to request to speak with a supervisor on two occasions before she attempted to locate someone for me. At which time I was told her supervisor was unavailable. After refusing to hang up until I spoke with someone of higher authority, I was passed to Hayden. Hayden was also unable to answer my questions. He stated that unlike most orders, there was no UPS tracking number available on my order, he could not tell me where the warehouse was located that my item was shipped from or the day it left the warehouse. The only information that he could provide was that it showed to be delivered to Kmart on August 20th. He was also unable to answer why my order now showed a delivery scheduled for September 17th. Hayden stated he was again escalate my ticket at a manger level so that their "backend team" could find these answers for me and instead of an email, I would receive a phone call within 72 hours.

I am scheduled to make another payment in just a few short days, I have no dryer, I have no resolution and I have not one person willing to actually attempt a resolution for me. My goal to make extra payments to avoid interest and extended lease times are shot, because I'm already paying for a lease that I can not use, can not locate and can not even receive a straight answer for. Sears being a reputable, long standing company has disappointed me, frustrated me, taken countless hours away from my employer, my children and my family, trying to obtain a resolution on my own. It is my hope, that I am the ONLY person to ever experience such horrible customer service from your company.

Nicole Olson
[protected]

Got a "Deluxe" lawn mower service, the Tech did not replaced the blades, i notice that 10 minutes after he left and contacted customer service, they could not make him come back and wanted to reschedule the service 3 days later, I asked for reimbursement, and they could not do it, I can't just take other day off from work to wait for them to came back. Basically the tech stole from me and the company back him up.

I placed an online order from Sears.com on 8/26/19. My final total on the "place order" page was lower by $30 compared to what was actually charged on my credit card. I called customer service to get this changed and they weren't much help. They said they could cancel the order so I said go ahead. I wake up today to see that only part of my order was cancelled. I tried calling customer service back this morning, but am unable to speak to anyone due to the office being closed for "unforeseen circumstances". How can Sears continue to operate a website that is deceptive with no customer support? Buyers beware! Stay away from Sears.com!

I trusted Sears Auto Center Associates with my car. I trusted that they had the ability to conduct an oil change in the correct manner. Unfortunately, I had a rude awakening. I was referred to Sears Auto so I took my chances and got an oil change. I got an oil changed on a Saturday prior to my Cedar Point Trip on Sunday. Traveling from Kalamazoo to Sandusky, Ohio Sunday, I notice my change engine oil light pop on and went away. It did that a few times during the trip. My car still seemed to be running Ok. On that following Monday, on my way to work I noticed that my car had a hard time accelerating and also the engine oil light was back on. When leaving work my car was running Ok and the engine oil light wasn't on. On Tuesday I took a trip from Kalamazoo to Battle Creek. While driving on the freeway. My car had trouble accelerating and the engine oil light came on. I checked my engine oil myself by pulling the dip stick out of the tube. The white napkin I wiped it on indicated nothing ( meaning no oil). When I contacted Sears Auto back and informed them of the issue, they took a look at my car and attempted to fix the issue by covering their mistakes. I had a mechanic look at my car immediately after. The mechanic did a diagnostics test. He reported that my motor had no compression-lack of oil. Sears Auto is not providing me with a rental car for this huge inconvenience. I am disappointed that I trusted my car in their hands. I am a part-time graduate student at Western Michigan University while working two full-time jobs. I must admit that this is a huge inconvenience for me, yet I still have to pay my car note

I bought a pressure washer from Sears.com. It came defective. Order #[protected]. It will not start. I followed all the instructions. I have a lot of gas powered tools including a tractor so I know how to start a gas powered tool. I followed the instruction book exactly. It does not start.

I filled out the return form on Sears website. I sent it in. After a day I contacted the customer service people. They said a return label would be coming in 24 to 72 hours. I waited. I contacted the customer service people again. They said a return label would be coming in 24 hours. I waited. I contacted the customer service people again. They said a return label would be coming in 24 hours. I waited. I contacted the customer service people again. They said a return label would be coming in 24 hours. I waited. After this went on for weeks I said you are just stalling and they said no return label is coming. The supervisor (Homer) said literally "read guarantee more careful next time", that is some mighty fine customer service there Sears. Its buyer be ware at Sears stores.

It was just a return of a defective $300 pressure washer. Sears can't do that anymore? Now I am stuck with a broken pressure washer to take to the dump and I still have to go buy a pressure washer. I suspect you can imagine how fed up I am with Sears and that I will never go back to their stores or websites. In fact I am researching the list of Sears holding and will never go to any of them.

I am so disappointed in Sears.

We purchased this brand new October 7, 2018. Today is August 24, 2019, and this appliance is not working. I have thrown out food. Sears offered no help regarding having to wait 2 weeks to resolve this issue. Folks, first of all why is this broken already? Secondly, what am I supposed to do for my family for food all week if I'm throwing away what we have purchased to eat? What will I do for the next couple of weeks?
Customer service said that I'm on my own in terms of no protection with a food claim.
BUYER BEWARE! DO NO BUY A KENMORE REFRIGERATOR!