The complaint has been investigated and
resolved to the customer's satisfactionResolved Santa Barbara Tax Products Group — tax refund
resolved to the customer's satisfaction
Filed my taxes with turbo tax on the 9th of january so that when they accept it on the 15th/16th it would be good to go. IRS accepted an and since I wanted them to take out fees from my refund, it had to go through santa barbara group. They received the funds on the 28th, and for some reason that monday which was 3 days later, said it was rejected. I remember putting the correct information as far as routing and account number, but whatever. They required me to fax my driver license and my social security card... whatever... did that immediately on monday. I called back tuesday and said my funds are now on the release list. I called be multiple times everyday... the same ###... "its on the release list and it will take 1-2 business days. I kept calling my bank, nothing pending. It is now friday evening, and every day since tuesday they say it should be there tomorrow. Now they are saying it should be there monday. I've talked to probably every CSR there and multiple supervisors, many who didnt even seem like they wanted to get on the phone. I will never use turbotax again. I did my g/f's taxes using h&r block on monday, she received her funds today... STAY AWAY FROM TURBOTAX AND SANTA BARBARA TAX PRODUCTS GROUP! idiotic CSR's and useless ...