Menu
Santa Barbara Tax Products Group [SBTPG] company logo
Santa Barbara Tax Products Group [SBTPG]
reviews & complaints

Santa Barbara Tax Products Group [SBTPG]
reviews & complaints

Learn how the rating is calculated

161 complaints
5 resolved 156 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
L
1:43 pm

Santa Barbara Tax Products Group [SBTPG] - I want my tax refund

I filed my taxes through TurboTax this year as I have in the past I put the wrong account number those kick back to Santa Barbara tax product group this was back in February I still have not received my money and every time I call I get a different date on when the check was mailed out I have checked several complaints I'll check with a better Business bureau and I say nothing bad things about this company I will be calling the Federal trade commission I will be going through the department of Justice this company is a scam they are holding people's refunds and I want my money and I will fight to the end to get it you people are wrong you're taking money from hard working people American citizens so I hope you people are prepared to go to jail this is wrong and you need to be stopped

Read full review of Santa Barbara Tax Products Group [SBTPG]
Hide full review
S
1:39 pm
Verified customer This complaint was posted by a verified customer. Learn more

Santa Barbara Tax Products Group [SBTPG] - Not receiving my check

SBTPG has had my tax refund since 2/18, tried to deposit it into my account but couldn't due to one number being off on my account number. I was told that a check was printed and mailed to me on 2/28, 3/01, and also 3/04. So which is it, and how come I still have not received it. Then everyday when I call, the automated system also gives me different dates about my check being mailed off. I called today to be told that couldn't no information be given to me regarding my account, and that someone from hirer up will be contacting me, which I still haven't received the call. I just want MY money. Why is that so hard to do? I'm on the verge of being evicted from my home and my car getting repossessed all because you all are playing with my money

Read full review of Santa Barbara Tax Products Group [SBTPG]
2 comments
L

Going through the same thing

N
Mar 17, 2022 8:07 pm

I am in the same boat. Please let me know if you have any success. My email is [email protected] This can not be legal at all.

Hide full review
R
6:06 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

As of today3-14-2022, I have been told the check was being sent out again! This is the 3rd or 4th time someone at SBTPG has made this claim. Dates starting all the way back to 2-24-2022, after I let them know on 2-16-2022. There is zero concern for that this is doing to families. It's just one story after the next. Everyday is truly a new story. I feel like...

Read full review of Santa Barbara Tax Products Group [SBTPG]
ADVERTISIMENT
S
2:33 pm
Verified customer This complaint was posted by a verified customer. Learn more

Santa Barbara Tax Products Group [SBTPG] - Refund

Below is the lame excuse they tried to send me which is very insulting. I have enough sense to no that if any of this was an issue the IRS would have not approved my taxes for deposit. This is definitely some type of scam and the only other option is seeking legal help or else we all have just let this company take our money.

For example, delayed refunds may be due to technical issues within the service, potential fraud, or past taxpayer debt. Refunds may also be delayed by taxpayer errors such as incorrect information in the tax return or incorrect disbursement information such as mailing address or bank account. Your record falls into one of these categories. We are diligently working on a resolution and will be in touch with you once resolved.

Desired outcome: Recieve my money

Read full review of Santa Barbara Tax Products Group [SBTPG]
Hide full review
C
4:35 am

Santa Barbara Tax Products Group [SBTPG] - Tax refund disbursement

Recoding says the IRS sent my refund to TPG on 3/5/22 I received a email from turbo tax saying my refund would be deposited the next day at 5 pm I called my bank and they said TPG started to deposit it but instead put a hold on it untill I verified my identity but was unable to I finally got a hold of someone who said it was kicked back I'm still waiting on my refund check.

Desired outcome: Refund released

Read full review of Santa Barbara Tax Products Group [SBTPG]
Hide full review
E
1:26 pm
Verified customer This complaint was posted by a verified customer. Learn more

Santa Barbara Tax Products Group [SBTPG] - We are being scammed

This is just too bizarre that we all have the SAME story. They are telling us that our account number is wrong, so they have to mail us printed checks?

When we all know we did NOT make a mistake with our account numbers!

My IRS direct deposit date was 03/02. So, what I have been saying is,, okay so what, that they had to change to a paper check, so, why then has it not been mailed out right after the 2nd? To this date 03/12, they haven't even printed my check? It takes 2 weeks to even print a check? I think not.

They are not giving us answers. We cannot contact the IRS, SBTPG, or our tax preparer companies. They can just do whatever they want with OUR money?

If I do not get my money next week, I am starting a class action lawsuit, and contacting all major news outlets so everyone can know what SCAM artists we are all dealing with!

Desired outcome: Taxpayers need to get their money immediately. This is unacceptable. It's Criminal.

Read full review of Santa Barbara Tax Products Group [SBTPG]
3 comments
A
Mar 19, 2022 8:30 am

Thank you im with you on that Class action lawsuit also Contact the Comptroller of Currency they supervise all Banks you can make a complaint online. Sbtg has had my refund since March 5TH and My account numbers are correct they just lied so they can hold on to My ReFund greed Son of B's! And Heartless

K
Mar 18, 2022 6:35 pm

I agree. They said my account number was wrong and bank rejected my check so it switched to paper check on 02/2822 it's March 18th and I still have not received my money

T
Mar 13, 2022 5:07 am

Same issue, no resolution. have been told dozens of different things and dates.

Hide full review
C
8:40 am
Verified customer This complaint was posted by a verified customer. Learn more

Santa Barbara Tax Products Group [SBTPG] - Not depositing 2021 Federal Tax Refund once received

According to Where is my refund: IRS sent refund money to TPG bank on 2nd March 2022. I also spoke with and IRS agent and the refund money had been sent on 2 March 2022. As of this date my (Carrie Nelson) 2021 Federal Tax refund has not been deposited into my bank account by Santa Barbara Bank(TPG).

I finally got in touch with a TPG agent on 10 March 2022, they told me that they did not have my money, and it would take 10 business days from the 2nd of March to reach their system, which is a lie. IRS transactions are instant and overnight via the Federal reserve.

I have read a lot of complaints against Santa Barbara (TPG), they hold citizens money to collect interest on it. This is not their money to hold and need to deposit my refund as soon as the fees are deducted.

Desired outcome: Santa to Deposit my 2021 Federal refund into my bank account no later than 16 March 2022.

Read full review of Santa Barbara Tax Products Group [SBTPG]
Hide full review
A
3:32 pm

Santa Barbara Tax Products Group [SBTPG] - Holding my refund

So my refund was kicked back due to an incorrect account number and was sent to TPG to be issued in a cashier's check. I called the automated system on March 3 and the system told me that my check was issued on March 3 so I waited a few days and nothing had come in the mail. I called on March 7th and the system told me my check was issued March 7th so I waited for four more days and nothing. I called again today March 11th and it says my refund check was issued March 11th. The IRS can't help with any of it because it's an independent 3rd party bank. The tax preparation software company can not help because they can not access the system at this bank as it is a 3rd party. There is absolutely no way to get through to an actual person at this company but yet they have had my tax refund for over a week and refuse to send it out. There is no way to edit any of your information, get the direct deposit info fixed, or get any kind of help from them whatsoever. They are literally holding hundreds of not thousands of people's checks and refusing to actually send them out to the people they belong to. This place needs to be sued and shut down. They need to never be allowed to mess with tex refunds again and deserve to be put in jail for fraud and theft.

Desired outcome: I want my money deposited to my correct account which I can provide via phone or email. If it is not deposited within 48 hours I will contact a lawyer along with 17 other people they are ripping off. [email protected]

Read full review of Santa Barbara Tax Products Group [SBTPG]
8 comments
J
May 28, 2022 5:18 am

I'm dealing with the same thing, has anyone received there refund from these people SBTPG? This absurd that there able to rob people of Government sent Money!

W
Mar 25, 2022 8:32 pm

Yes! Totally unprofessional and should be held accountable! Im dealing with the same issue with this company (TPG) and not very happy about the situation this company (TPG) is putting lots of customers in! I filed March 1, 2022. They put on hold due to wrong routing number. What?! I know my banking info at my fingertips! Now they have a hold for verification purposes?! Not sending them anything! NOONE IS PICKING UP! Their system is extremely flawed and i too will be contacting a lawyer if my desired results are not met for my funds (Paper Check) to be mailed to my address (in 48 hrs), that you (TPG) have on file. Turbo tax needs to be held accountable as well and will no longer get any business from me at this point. I hope others follow! [email protected]

K
Mar 18, 2022 6:39 pm

Please let me know how I can get in on a lawyer with you guys

B
Mar 14, 2022 3:38 pm
Verified customer This comment was posted by a verified customer. Learn more

I had the same problem. I called repeatedly then I asked for a supervisor to call me back. She explained that they have a glitch in there automated system that tells you today's date and that they are trying to get it fixed. She also told me that they have a lot of new hires and that if they don't know which date they are looking for they may give you the wrong date. Once I talked to her it literally took 7 days to get here. I hope this helps anyone reading it.

T
Mar 12, 2022 9:39 am

Same thing here.

C
Mar 12, 2022 7:53 am
Verified customer This comment was posted by a verified customer. Learn more

Santa Barbara (TPG) received my 2021 Federal Tax Refund on the 2nd of March, 2022 and as this date have not deposited it into my account. I finally talked to an agent from TPG and they told me they did not have my refund, and it takes 10 days to reach their system. They lie, they have my money, on the 2nd of March, the IRS transactions are overnight via Federal Reserve. They better release my money, they hold every ones refund to earn interest. Never again will I use Turbo tax or this bank, they are crooked.

C
Mar 22, 2022 5:32 pm
Verified customer This comment was posted by a verified customer. Learn more

Same here they said mine was mailed on 9th of march still nothing, and i used Free Tax USA it went there for a $34 fee this is ridiculous the CSR are working from home I have heard dogs barking kids talking and just an idgaf attitude this is ridiculous, I still sdont have my money after it sat there for 2 1/2 weeks

K
Mar 11, 2022 4:49 pm

I am having the SAME EXACT ISSUE!

Hide full review
S
10:55 am
Verified customer This complaint was posted by a verified customer. Learn more

Santa Barbara Tax Products Group [SBTPG] - Refund

Here I am again on week 5 still haven't received any info on why this bank is still holding my refund check. I still have not talked to anyone nobody has responded to any of my sent emails and my bills are still not paid this should not be ok to happen to people. The other day I stayed on hold for 4 hours for a man to say I'm working from home hold on why I try to contact someone by phone to place me back on hold for another 2 hours just so the phone can hang up on me.

Desired outcome: My money be sent to me

Read full review of Santa Barbara Tax Products Group [SBTPG]
1 comment
C
Mar 22, 2022 5:33 pm
Verified customer This comment was posted by a verified customer. Learn more

Same things bills are piling up Nobody to reach out to

Hide full review
ADVERTISIMENT
A
2:50 am

Santa Barbara Tax Products Group [SBTPG] - Tax Return Anticipation

After contacting the irs for over a week and holding for 8 hours literally one day I was able to speak to a representative who told me a Green Dot Bank had my refund which is why it was never mailed to me from the IRS after being rejected by my bank. I have contacted Santa Barbara Tax payers Group for over a week; as recently as yesterday and have been told my refund was mailed on 3/2. Everyday is a new date. This is the most unbelievable situation ever. The bank can go to hell literally and they will once I finish with them. I have never heard of these people and they never contacted me regarding the issuing of my funds. However, moving forward, I have been contacting them and I want my refund. I was told if my refund doesn’t arrive to call Monday and they will trace it which will take even longer. Can you believe it? Anyone going through this should get an attorney. It does not take 7-10 days for mail to arrive that is bs. Do not eat that up. This company is fraudulent to say the least and I honestly feel like if they understood that they had the wrong one they wouldn’t attempt to withhold my money. I will be suing these people

Desired outcome: Please issue me MY TAX REFUND

Read full review of Santa Barbara Tax Products Group [SBTPG]
2 comments
K
Mar 18, 2022 6:42 pm

Having same issue. I am going to contact a lawyer

C
Mar 12, 2022 8:04 am
Verified customer This comment was posted by a verified customer. Learn more

I wish I have never had Turbo tax help me prepare my 2021 Federal Income Taxes this year. The Bank they use are more than awful, holding citizens refunds to earn interest and deposit the refund into their accounts in a timely manner.

The IRS forward my refund to TPG on the 2nd of March 2022, as of this date it still has not been deposited into my bank account. I finally got hold of a TPG agent and was told that the funds take 10 days to reach their bank. this is wrong. The IRS transactions are instant and overnight via the Federal Reserve. I will contact my Congress person and the President of the United States if they do not deposit my 2021 Federal Refund.

Hide full review
A
11:10 am
Verified customer This complaint was posted by a verified customer. Learn more

Santa Barbara Tax Products Group [SBTPG] - Tax Refund

My refund was sent back and converted to a cashiers check due to my banks routing number. I have been told 3 different dates on when it was sent out! As of today being told it was sent on the 2nd! Still waiting. How can they confirm it was sent out when the dates keep changing. This place needs to stop playing with peoples money before we all start lawyering up!

Read full review of Santa Barbara Tax Products Group [SBTPG]
1 comment
R
Mar 19, 2022 2:09 pm

Please file a complaint with the CFPB immediately.

Hide full review
R
Featured review
This review was chosen algorithmically as the most valued customer feedback.

They have been with holding my refund since 2/22/2022. I have had 3 dates a check was supposed to be mailed and received nothing i’m really sick fr to see they have done the exact same thing to all these ppl I used etax.com I think sbtpg and all their affiliates need to be sued class action lawsuit. I have filed a police report, ftc, bbb, and I will be...

Read full review of Santa Barbara Tax Products Group [SBTPG]
T
4:49 am

Santa Barbara Tax Products Group [SBTPG] - Tax refund

My refund was set for direct deposit february 24,2022 my bank received my refund february 24,2022 it had the correct account number but somehow incorrect routing number my bank rejected it on february 24,2022 same day.. Tpg said they received my refund february 28th.2022 and issued me a cashiers check february 28th,2022 via mail.. I was told 5-7business days I still have not received my refund each time I talk to a representative and the automatic prompt line my issue date changes i'm currently out of work and facing eviction please help I have 6 children 2 been special needs please help if I get evicted I have nowhere to go

Desired outcome: To receive my refund so I can pay my bills and rent

Read full review of Santa Barbara Tax Products Group [SBTPG]
Hide full review
M
2:12 pm

Santa Barbara Tax Products Group [SBTPG] - IRS federal refund for tax year 2021

my federal refund from IRS for 2021 was $341.00..when it was deposited in my account on march 2,2022..it was only $218.34...where is the rest that is owed to me $122.66 ?...also the check came from TPG products instead of the IRS..whats going on here?...the $83.00 that i paid turbo tax to do my federal and state taxes was deducted from my federal refund..therefore the amount should be $341.00..my email is [email protected] respond ASAP by email...thank you..mike osinski

Desired outcome: please refund my $122.66 into my checking account

Read full review of Santa Barbara Tax Products Group [SBTPG]
Hide full review
ADVERTISIMENT
J
6:25 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My federal tax refund was rejected on 02/24/2022 by netspend, due to it being a joint return and both names not being on the account. My refund was sent back to Sbtpg, and I was told by a customer service representative that a cashiers check was printed out on 02/28/2022 and my refund was mailed out on the 1st. I have called the automated system, and each...

Read full review of Santa Barbara Tax Products Group [SBTPG]
T
4:41 pm

Santa Barbara Tax Products Group [SBTPG] - Payment not received. Unacceptable customer service.

IRS has deposited my funds into Santa Barbara Bank on 2/18/2022. I have been waiting on a check 2 weeks as of now. Moreover, automated system states information is invalid while website works just fine. Absolutely impossible to talk to a representative. After 2 hours of being on hold the system simply hangs up on you. I have payed for services and I have the right to know when my funds will be sent to me. This is a violation of consumer rights and should be punished by law. I will be pursuing legal action at this point and I will make sure to talk people out of doing any business with the corporation above.

Best wishes.

Desired outcome: Please, mail out payment you have been holding since 2/18/2022 Thank you in advance

Read full review of Santa Barbara Tax Products Group [SBTPG]
2 comments
X
May 08, 2022 7:22 am

Dealing with the same issue. I was supposed to receive a check by April 8th and now it's May the 8th. What kind of company does this and then expects people to return next year?

K
Mar 08, 2022 8:04 pm

I have the exact issue. I was told by them that I would receive my check in 5 days and it has been 14 and nothing. The representatives are rude and know nothing and it seems easy for them to give us wrong information and they don't have a care in the world because they got paid. I will never use this service again.

Hide full review
S
10:57 am
Verified customer This complaint was posted by a verified customer. Learn more

Santa Barbara Tax Products Group [SBTPG] - My Client Tax Refund

I am a ERO with your bank. My client had her taxes filed and where’s my refund show that her money should have been sent on March 2, 2022 to the bank. TPG show that her money did arrive and our fees was paid but my client never received her refund. I have called several times and emailed to help resolve my client issue. I have received no response. This is terrible service to have when I have paid lots of money to obtain your services. Can you please let me know how to resolve this issue? Can you call 810-691-0499 so that I can get this issue resolved. Thank you

Read full review of Santa Barbara Tax Products Group [SBTPG]
2 comments
F
Mar 15, 2022 1:04 am

Any outcome

C
Mar 12, 2022 8:20 am
Verified customer This comment was posted by a verified customer. Learn more

How can we make Santa Barbara (TPG} release our 2021 Federal tax refund and deposited them direct deposit into my checking account. The IRS sent my 2021 Federal refund to TPG on the 2nd of March 2022. They told me that it would take 10 days to reach their system, which is a lie. The IRS transactions are instant overnight via Federal Reserve. I will never use Turbo tax or their bank again.

Hide full review
M

Santa Barbara Tax Products Group [SBTPG] - Tax refund

I called 2/28 they told me it would be mail on 3/1 I called again 3/3 they told me it was sent out on 3/2. I called them today they tells me it was sent out on 2/28 and I have to wait 7-10 business days Saturday is not included. Sbtpg had my money since 2/18 my refund date was 2/24 it’s 3/7 and nobody can give me a real answer I’m over this sh*+ ! If I don’t see some kind of real update real soon I’m definitely getting a lawyer. I worked to hard for my money and on top of that my bills DONT STOP. Next year I’m definitely filing with someone that doesn’t bank with sbtpg.

Desired outcome: To wake up with my check in the mailbox

Read full review of Santa Barbara Tax Products Group [SBTPG]
2 comments
K
Mar 08, 2022 8:09 pm

Im having the same issue. And I chose direct deposit, yet they did something wrong and issued a check, that I still haven't received. They never even contacted me to tell me this, I was in the dark. Almost same time frame as and same crap results from representatives. And!I haven't received anything I'm with you on not using the services EVER AGAIN. They shouldn't get paid UNTIL WE GET PAID! Bet they would have that payment in our box the next day if there was a way that they couldn't get paid until we cash it.

I will also get a lawyer, we can make this a thing

S
Mar 08, 2022 10:52 am
Verified customer This comment was posted by a verified customer. Learn more

TPG is the worst bank to deal with. They don’t answer the phone unless you call enrollment then they answer on the first ring. DO NOT USE THIS BANK AT ALL. I have been trying to get a client check reissued for two weeks. I sent emails and called several times with no response. They are TERRIBLE!

Hide full review
M
11:50 am

Santa Barbara Tax Products Group [SBTPG] - Haven't received my refund check

I have been waiting for my refund check to be mailed since February. Everytime I call, the agents keep stating check is in the mail but can not provide a date that it was mailed. This company is a complete joke! Whenever I call the automated system it gives me the date of my call as the ship date. I WANT MY REFUND CHECK! They have no right to hold people's tax money. Something needs to be done quickly.

Desired outcome: I want my federal refund check

Read full review of Santa Barbara Tax Products Group [SBTPG]
Hide full review
N
11:17 pm

Santa Barbara Tax Products Group [SBTPG] - Payment not received

First I used this company again against my better judgment and they overcharged me $117 for filing with them. Then they switched my routing number and account number for my DD. My DD was 2/22. It got rejected. Now it is 3/4 with no check from them and nobody answers email or phone calls. I have never had this happen TurboTax, TPG, i dont care who but somebody needs to make sure this gets rectified. This is people's bills and livelihood they are messing with.

Desired outcome: I would like a definite date on when my check is mailed.

Read full review of Santa Barbara Tax Products Group [SBTPG]
1 comment
M
Mar 05, 2022 3:58 am

im dealing with the same and whn i talk to them everyday the check date sent out is different everytime and its always a 2 hr hold

Hide full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Santa Barbara Tax Products Group [SBTPG] contacts

Phone number

+1 800 779 7228

Website

www.sbtpg.com
ADVERTISIMENT
ADVERTISIMENT