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Samsung review: UN65KS8000 TV

Kris C. of US

Nov 06, 2025 3:16 am EST

Verified customer

Featured review

I purchased a Samsung UN65KS8000 TV which was marketed with a “Burn-In Guarantee for Life.” The unit has developed clear, permanent image retention consistent with burn-in, making it unusable. I provided Samsung with detailed photos and documentation including a BestBuy receipt confirming the issue and referencing their product guarantee. Despite this, Samsung’s Product Support Team concluded based solely on images and without a physical inspection that the issue was “not related to burn-in.” They informed me that I must pay out of pocket for a panel replacement, which I believe directly contradicts their advertised lifetime burn-in coverage. I have spent several weeks corresponding with Samsung’s Extra Care representative, Bernice Huskey, to resolve this matter. Samsung has declined to honor the guarantee or provide any accommodation, despite clear evidence of burn-in and their own promotional claims.

Desired outcome: Repair, credit, or replacement.

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