Samsung

I am so dissapointed with samsung products, i just bought a tablet two months ago and it was perfect for two weeks, one morning after fully charged i brought it to class and i can't switch it on anymore, i've gone through most of the forums on the internet for solutions and i sent it back to samsung as a last resort.

Samsung gave me a reply that my tablet has watermark and it and voided all my warranty including extra 2 years warranty from senheng. And that's it! They just ignored the customer and wanted to claim rm 837 to repair the motherboard.i bought the tablet for rm2200, if i were to pay another rm837 it would exceed rm 3000.

It's just 2 weeks new, i'm so dissapointed with samsung's product quality.

i was lot of time put you compliant against my mobile GT S5603 charging jack but you guys are really very bad service your company and your authorized service center i suggest to all of my friend's and people don't buy a samsung product

vIt has been 14 months and I still do not have a replacement dishwasher from Samsung. The customer service rep in Mississauga JPP refused to put me through to any supervisor and did not offer any other method to communicate with him, just a phone number. He has failed to respond to my emails and I have been told that I either have to wait until the upgraded model comes in from Korea or I can have a refund. I will be out the cost of picking up the original unit and the installation by an electrician and carpenter.

If I pick it up at Leon’s I have to pay the 170.00 for an upgrade and again pick it up and return the broken unit to them for replacement. I have spoken with 15 different people about this with no results! Very frustrating, why can’t Samsung either order the model or pay the difference to Leon’s so I can get the unit, I have been waiting months now, and have to call them every week. It is that they offer something great in the hopes that I will give up having to call week after week and going through the same explanation over and over again?

Not impressed with Samsung customer service.

I had purchased a Samsung LCD about an year ago on boxing day 2010 at a BestBuy store in Ottawa. I had also purchased an extended warranty for 3 years. Its not even been an year and i tried to call bestbuy customer service about my TV as i was having a problem with my resolution. My tv changed its resolution automatically when i connected my PS3, It changed from 1080 to 720. There is no way i amablke tochangethe resolution back so the representative from the customer service departmenttold me i need to call GEEKsquad. It is what they call their tech-support. So i called them and they wantedto charge me $99, just to come to my house and changemy res. I am a student and i dont expect any store to charge customers for their after sales service even tough they have also puchased an extended warranty. I clearly denied paying it and also offered them that i would bring the tv myself to the store and if they could help me there. Theydint even approve of that. Now i am stuck with an amazing LCD with a very ### resolution which cannot be changed untili pay them more money.
Doesnt make sense for such a warranty.
I wish i could take off the 1-star that i have rated best buy cuz nor do their staff have manners on the phone with their customers and nor do they have good communication skills as i was transfered 8 to 9times on that one call for such a small issue and still unresolved.
Very bad after sales service.

Name : bora sudheer kumar

Addres : registered number: y8me424
Final year mechanical - a (Roll 30)
Bapatla engineering college
Bapatla-522101
Guntur district
Andhra pradesh
India

Phone model: samsung star 2 s5263

Month and year of manufacture : may, 2011

Phone number used:+[protected]

Email id : [protected]@gmail.com

Date of theft : [protected] time: 3:30pm - 5:00 pm

Imei number: [protected]

imei no-355315/04/200694/3
lost date-2nd december 2011
model no-wave 525
name-atiya qureshi
mobile phone-gt-s5253hkainu

For one year and four months I obtained immense enjoyment from a Samsung plasma PN50C7000 TV performance and felt that it was worth the premium cost, but suddenly the TV had total picture failure. After approaching Samsung with serious concerned as to the integrity of the unit, I decided and paid an additional one thousand dollars for a replacement, the UN55D7900 LED TV. From the outset, the picture of the replaced LED was a deep disappointment compared with that of the plasma, and as luck would have it, in less than two weeks of use this LED also had a complete failure.

I think it is reasonable to expect that the faulty LED be replaced by a new TV, since it was so new and barely used – my preference was for a new and less costly plasma unit. However Samsung insisted that the main boards, including the mother board, be replaced. Consider, for example, buying a new car that suddenly and within two weeks needs major repair in the replacement of the engine and the transmission – under the circumstances one would reasonably have the expectation that a new car be provided rather than accepting the major overhaul. I did not pay an additional thousand dollars for essentially a refurbished TV, nor did I expect such lack of quality and integrity from a Samsung product.

This has been my very regretful experience with both Samsung and its television technology. I would have thought, mistakenly I suppose, Samsung would have willingly and accommodatingly corrected this in a prompt and satisfactorily. It seems lack of concern and responsibility for the consumer is more prevalent of Samsung in the current environment.

Today I received a call at work from my wife telling me that our washer had literally exploded in our garage. We have only had this washer for three months. The explosion actually pushed our dryer two feet to the side, it also created a hole in the wall and another one in the dryer. The washer top part seem to have become dislocated from the unit and the washer itself ended up two feet in front of where it was based. Luckily no one in my family was in front of it otherwise it would have been a disaster. We called Lowe's Extended Protection but the earliest they could come out to examine the washer was three days from now, even after telling them how serious the issue was-not acceptable. I hope Samsung can find out what caused this before anyone gets hurt by this defective washer.

Dear Sir,
I brought Samsung Galaxy Young S5360 Mobile fone recently.
It restarts itself as I dial any number or I talk on my phone for a long time.
I informed this problem of mine at Samsung Service Centre. They took my mobile for two days and gave back to me saying that they have solved the problem by changing the software.
But it was not so, Mobile is showing that problem again.
My one of friend also bought this mobile and is having the same problem.

I think there is some software glitch that need to be removed .

I request you to do the needful for the problem as the reputation of such a big company is at stake(as other similar devices might be having the same problem)

Company name:mobile24 international network ltd
Registered no: [protected]
Address: 145-157 st john street, london, ec1v 4pw, united kingdom
Sales rep email...[protected]@yahoo.com
Manager email...[protected]@hotmail.com
Director email...[protected]@gmail.com
Skype...walmartgsmltd
Mobile number...+[protected]

I purchased samsung mobile model no:gt-s3770 on 20/10/2011 from alfa, irla, mumbai.
After few days I tried to operate wifi but to my surprise the handset was getting switched-off. Subsequently, I have tried to operate wifi many times with no success and resulting into switch off mode.
Ultimately I had to visit your gallery popular telecom, shop no-1, gigar chs, saisingh chowk, dombivli (East) , ctc no: [protected]. The handset has been handed over on 15th nov 11 for inspection. On 17 th nov 11 I visited the gallery and I have been told the handset motherboard to be replaced and deposited my handset under work order no.12788.
Please look into this matter and replace my handset instead of getting repaired motherboard.
Hoping for favourable action as early as possible.

Name: arvind v. Sangli mobile no:[protected]

Email id - [protected]@gmail.com

there is an inherent manufacturing defect in the screen of the samsung galaxy tab, in that it develops an oily slick / newton rings, when the tablet has been used for approximately a week, this does not affect all the tablets but around 45-60 pct are affected, i have written to Samsung uk asking for a change under warrenty, they have refused saying that because i bought the tablet overseas they cannot repair it .
i may understand some of that, if it was a warrenty claim, however as a manufacturing defect this becomes too much !
samsung galaxy has a manufacturing defect referred to as oil slick or newton rings, i am NOW trying to assemble as many people as possible to mount a legal case against samsung uk, as they are refusing to repair any tablet that was bought outside their territory
if any one is interested please let me know and i will send you my pm
thks

I purchased a Samsung UN40C6500 TV in late November of 2010. Since I have owned it, the TV has always had a bad backlight bleeding problem from the bottom left and right corners, known as "flashlighting". This problem is so bad that I can hardly watch certain shows and movies because of the distracting backlight bleeding on dark backgrounds.

I went to the Samsung website and submitted a request to their customer service to get the TV replaced. Their response was that they don't give replacements, I would have to schedule a service call to have a technician come out to my house. It was unlikely that a technician would be able to do anything to repair the TV given the nature of how backlight bleeding occurs. I was also afraid that their "fix" would be to disassemble the TV and replace the panel, which from online research I found rarely helped other customers with similar problems. But it appeared this service call was the only option.

The service man arrived and confirmed that the TV did have a problem. Of course went through the normal, trying to adjust the backlight settings to where they were turned down so dim that the backlight bleeding was less noticeable. Why they would even suggest this, I don't know. When I buy a $1100 product I excpect it to be able to perform and function at all of its settings. I shouldn't have to bandaid a problem by not utilizing all of my product's features, like backlight brightness. After trying all the settings adjustments he could, he tried calling Samsung directly. He reported the TV was not working. Their only resolution they could come up with was to watch the TV from further away. My couch was 6ft away from the 40" TV (a very comfortable viewing distance) and their TV "requires" a 7ft viewing distance... What?! Because I'm 1ft closer, that's causing backlight bleeding? No, sorry. The TV is still broken, and it's still extremely distracting and annoying to watch many programs on it. And Samsung will not do anything to fix it. I've written them multiple emails, but all I get is a canned response saying "schedule a service call". They ignore the part of my email where I've already done that. I've given up on Samsung. (Photo attached, this is what Samsung calls "normal operation")

Now I am reminded every day when I watch TV how poor Samsung quality and customer service is. I used to be a Samsung "die-hard", but now, because of Samsung's lack of ownership to a problem and failure to stand behind their product or ther customer, I advise all of my friends and family to purchase other brands and avoid Samsung. I advise you do the same!

Bought the galaxy tab 10.1 for only 2 weeks... and the screen flicker problem occurs. Sent in for repairs and complaint on the defects but CS pushes the defect blames to the consumer i.e. me... saying that malware apps can cause screen flicker. CS somemore mentions no liable to data loss, screen protector and ... ...

I ma not able to turn off my phone nor thye touch screen is working properly.. What can I do to resolve it bymyself. ?

I've lost mobile phone on 6th of november 2011 between 10 am - 11 am.
I searched for my mobile phone for 5 - 6 times, still I cant able to find out the mobile phone. I've blocked my sim card.

I visited service centre on 21/10/2011 regarding my samsung mobile model no gt(s5670) they checked it and registered a complaint regarding change of mother board and mr.amit assured that he will give a call to me when the stock comes, neither till date not a single call came from the service centre.

I haved called several times on the above no.[protected] / [protected] but no responce from the number, sometimes the number is switched off or out of coverage area.this is the way u give ur service ? i am really fed up of samsung service centre

Name of service centre :balajee services
Name of city : jamshedpur
Name of state :jharkhand
Date of purchase :14/03/2011
Please expedite.
Harvind
[protected]

之前我的电话坏了，就拿回这家公司修理因为还有warantty, 在那个时候，我只拿了我的sims card出来而已却没有拿到记忆卡。等我拿回电话的时候，却发现里面的记忆卡不见了，我就问他们，他们却一而再的推卸，到最后找不到就不负责任。叫我自己花钱去买，这个是他们该有的态度吗？然后还说他们的责任只是帮我弄好电话而已，其他就不管了，可是我的东西是在他们的手上不见了，找不回就算了，反而还叫我自己花钱去买，这个是什么道理哦。。。。请你们帮我讨回公道好吗？

The Manager sales Dated: 31/10/2017
Samsung mobile India

Sir

I purchased for my daughter Chinu Chopra a mobile handset the details for the same are listed below
The dealer Matrix Technologies
Dwarka Sector 10. New Delhi -110075
Phone: 011-[protected]

Date of Purchase Sept. 12, 2017

Model GT-S5263RWAINU

Price Rs. 5666/-

Colour Ceramic White

Bar Code No. [protected]

No. on the Box *357125/04/279249/3*

A few days after the purchase, it exhibited problems of all sorts, viz. (hanging, non functioning of the radio etc.). My daughter took it to the dealer, but he even refused to recognize her, though she showed him the voucher. The service centre also did not do anything and returned her as if she was a persona non grata for them. I sent a mail to you and requested Mr. Upendra of technical team to replace the handset. According to him the complaint has been forwarded to the concerned Department for replacement of the set. I now request the company to live to its reputation of being the customer oriented company and replace the faulty set immediately.
This cheat company has not responded to my three mails and five calls to the customer care department.
Regards
sincerely yours
Dr. Hemant Kumar
M.Phil, Ph.D. BOYSCAST (U.K.) R.A. (ICTP, Italy)
Professor of Physics, University of Delhi
South Campus, B.J. Road
New Delhi-110021, Ph: 011 [protected]
Cell: [protected]
______________________________________________________________
Residence: B-101Himachali CGHS, Plot 8, Sector 3, Dwarka, Delhi-110075

Dear sir,
I have order two products from timtara.com. Here is the order #[protected] and order #[protected] of that products.
But they didn't give any response yet. This is my order transaction id [protected] from cc avenue. Please sir kindly give them
Instructions to shipped both the order no. As early as they can. Please sir kindly help me to solve my problem.
My full faith in your service.

Thank you,
Aadil rafiq,
Mob. No. [protected]
E-mail id : [protected]@gmail.com