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Samsung complaints 1665

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Samsung poor quality & customer service

Bought the galaxy tab 10.1 for only 2 weeks... and the screen flicker problem occurs. Sent in for repairs and complaint on the defects but CS pushes the defect blames to the consumer i.e. me... saying that malware apps can cause screen flicker. CS somemore mentions no liable to data loss, screen protector and ... ...

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almac190
Glasgow, GB
Nov 19, 2011 8:25 pm EST

I purchased a Samsung Galaxy Tab 10.1wi fi from an electrical outlet in Philadelphia Airport on 21/10/011. It no longer works on battery power. I have contacted Samsung and their response has been to refuse to repair the item in the UK and refused to cover the cost of haing to send the item back to the USA.
Overall Samsung are a disgrace and I would never purchase one of their products again.

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cedarman
Hounslow, GB
Nov 13, 2011 7:04 am EST
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samsung galaxy has a manufacturing defect referre to as oil slick or newton rings, i am trying to assemble as many people as possible to mount a legal case against samsung uk, as they are refusing to repair any tablet that was bought outside their territory
if any one is interested please let me know and i will send you my pm
thks
George

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Samsung not able to switch off the cell

I ma not able to turn off my phone nor thye touch screen is working properly.. What can I do to resolve it bymyself. ?

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Samsung lost mobile

I've lost mobile phone on 6th of november 2011 between 10 am - 11 am.
I searched for my mobile phone for 5 - 6 times, still I cant able to find out the mobile phone. I've blocked my sim card.

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Samsung mother board

I visited service centre on 21/10/2011 regarding my samsung mobile model no gt(s5670) they checked it and registered a complaint regarding change of mother board and mr.amit assured that he will give a call to me when the stock comes, neither till date not a single call came from the service centre.

I haved called several times on the above no.[protected] / [protected] but no responce from the number, sometimes the number is switched off or out of coverage area.this is the way u give ur service ? i am really fed up of samsung service centre

Name of service centre :balajee services
Name of city : jamshedpur
Name of state :jharkhand
Date of purchase :14/03/2011
Please expedite.
Harvind
[protected]

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Samsung bad service

之前我的电话坏了,就拿回这家公司修理因为还有warantty, 在那个时候,我只拿了我的sims card出来而已却没有拿到记忆卡。等我拿回电话的时候,却发现里面的记忆卡不见了,我就问他们,他们却一而再的推卸,到最后找不到就不负责任。叫我自己花钱去买,这个是他们该有的态度吗?然后还说他们的责任只是帮我弄好电话而已,其他就不管了,可是我的东西是在他们的手上不见了,找不回就算了,反而还叫我自己花钱去买,这个是什么道理哦。。。。请你们帮我讨回公道好吗?

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naveen rashmi
, IN
Jul 06, 2011 4:23 pm EDT

My camera is not working in my phone galaxy tab when i open camera its giving the warning camera failed so plz help me to resolve this problem

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Ismat
, AE
Oct 21, 2013 12:18 pm EDT

I bought a Galaxy tab 3 from Lulu Hypermarket in Dubai and after just 2 days of working it went dead. Lulu is cooling saying that they will send the tab for service.

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Samsung non functioning of new mobile

The Manager sales Dated: 31/10/2017
Samsung mobile India

Sir

I purchased for my daughter Chinu Chopra a mobile handset the details for the same are listed below
The dealer Matrix Technologies
Dwarka Sector 10. New Delhi -110075
Phone: 011-[protected]

Date of Purchase Sept. 12, 2017

Model GT-S5263RWAINU

Price Rs. 5666/-

Colour Ceramic White

Bar Code No. [protected]

No. on the Box *357125/04/279249/3*

A few days after the purchase, it exhibited problems of all sorts, viz. (hanging, non functioning of the radio etc.). My daughter took it to the dealer, but he even refused to recognize her, though she showed him the voucher. The service centre also did not do anything and returned her as if she was a persona non grata for them. I sent a mail to you and requested Mr. Upendra of technical team to replace the handset. According to him the complaint has been forwarded to the concerned Department for replacement of the set. I now request the company to live to its reputation of being the customer oriented company and replace the faulty set immediately.
This cheat company has not responded to my three mails and five calls to the customer care department.
Regards
sincerely yours
Dr. Hemant Kumar
M.Phil, Ph.D. BOYSCAST (U.K.) R.A. (ICTP, Italy)
Professor of Physics, University of Delhi
South Campus, B.J. Road
New Delhi-110021, Ph: 011 [protected]
Cell: [protected]
______________________________________________________________
Residence: B-101Himachali CGHS, Plot 8, Sector 3, Dwarka, Delhi-110075

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Ajay Goel
, IN
Dec 20, 2010 3:53 pm EST
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First time after samsung tv purchase, I logged one complaint ([protected]). But even after 4 days, nobody came. I do not know where to dump samsung tv. I have decided not to buy any samsung product in future. Buying samsung product mean loosing peace of mind. Really bad experience.

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Virendra kumawat
, IN
May 06, 2014 4:28 am EDT

I had purchased a Air conditioner(1.5 Ton - 3 star) of Rs. 32900 of Samsung India P. Ltd. from Hariom Retail P. Ltd, B-3/2 Ashok Vihar Delhi -110052 on dated 07.06.2017.(Copy of retail invoice attached) and it is in under warranty period of one year.
From 1st April 2017 Air conditioner is not cooling the air, leaking gas and not functioning properly. In this regard I have lodged complaints 5 times continuously to Samsung customer care and also doing regularly follow up with Samsung senior executive by Email (Copy attached) and phone but they are neither sending their service engineer to resolve the problem nor resolving problem.
As me and my 1 yr old daughter suffering in this hot temperature and also she has gone under neurosurgery 2 times. This is the case of harassment by Samsung team.
In addition to that there is a manufacturing defect in Air condition and aluminium coils is defected and requires good amount to rectify the problem on regular interval.
Hence I am requesting you to please register my complaint against Samsung India P. Ltd. for not compliance of terms of warranty of one year and refund me Air-condition cost.

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Sanjay_Singh
, IN
Dec 03, 2010 11:36 am EST
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We have purchased 345 ltrs. Refrigerator (Rt35bdmsi/xtl) on 07/06/2017 from sales india. Ahmedabad.
We logged the complaint on 30/10/2017 & 6/11/2017 to samsung customer care on - [protected]. They have given the complaint no. [protected] dt. 06/11/2017. Regarding noisy door & no cooling in freezer compartment.
After that your service center i. E. Samsung service plaza (c. G road, ahmedabad) has asked for the retail invoice which was courired to them. After receipt of confirmation of retail invoice, they confirm that your product will be replaced by new same product within 15-20 days.
But wheen I am talking to them there is no posivite responce nor confirmation regarding replacment.
Please let us knowthe confirm date when you are replacing the product.

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shambhavi kadam
, IN
Jul 26, 2013 5:07 am EDT

Samsung india is a scam! Its just about quantity and zero on quality. Its been only 3 months that I picked a samsung galaxy handset and it has completely died..! I get to know that they just about managed to find out after 3 days that the mother board itself died... Now they cant find a replacement spacre and are awaiting... I am now told that it will take another 5 days perhaps for me to have a mobile. I request for a replacement and they said they dont have any such policy..
The service centre people have lot of attitude and really disgust us by their way of work. I can understand if the battery had an issue or a small problem with handset, but given the magnitute of the issue, samsung refuses to either replace the defective piece or return my handset in working condition immediately
Its a typical style of taking consumer to ransom.
I guess its a price one pays to switch from nokia..

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ANKUR JAIN - MONTE MOBILE
, IN
Oct 25, 2010 8:53 pm EDT

I bought Samsung Montee on 1st August 2017 from Univercell Telecommunicatons India Pvt limited, Chennai, and i have being using the mobile only for Calls, that too 4-5 call per day of 10 minute each.

The Battery is performing so bad that as of today i have to charge it every 8 hours.

Request you to please look into. To your satisfaction you can check the number of hours the mobile has been used uptill now.

Regards,
Ankur

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asad4
, PK
Oct 13, 2011 8:50 am EDT

plz block mob

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Tripathi Deepak
, IN
Sep 21, 2014 6:55 am EDT
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Sam sung India - Very poor after sales product and provide services.
My refrigrator cooing down from last Monday i.e. 15th September 2017, i hv already register complaint to my dealer on Tuesday (16th September 2017). My Dealer commit yr complaint resolved maximum period of 48 overs. I regret to inform you till today i e (21st September, 2017) i hv daily remind to dealer from 16th sept to today till no action taken from service centre. Your dealer daily commit our service engineer visit today but i think in your organisation today's meaning ? NOT ATTEND. Kindly note distance of dealer and my residence just 1.5 kilometer and our city is also small (Veraval - Gujarat). My city is very small city and without dealer support service centre can't delay for 6 days for a complaint. You are finely requested to please do the needful in the matter at the earliest otherwise i go through media From Deepak Tripathi (Veraval ) (Gujarat) deepak.tripathi@adityabirla.com (+[protected])

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Shashikanth.M
, IN
Nov 02, 2011 1:01 pm EDT

I have the same problem too, I have a samsung wave 525 which is just 6 months old and had 2 repairs done already and once again I have multiple problems which include(Slow response, frequent hangs, Charging port issue, connect/disconnect buttons respond after few seconds of pushing them). Now I am fed of such problems and frequent repairs, I do not have time, patience or interest to get it repaired multiple times, but I like the phone model.

I request the concerned authority to fix this issue or replace the handset for me.

Shashi M.
Wipro Technologies.
Hyderabad (AP)
+91 [protected].

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Alex84
Elgin, US
Dec 03, 2010 2:54 pm EST

^^ Spammers! :/

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Alex84
Elgin, US
Dec 03, 2010 11:38 am EST

Whoa.. seems like Samsung India is getting a lot of complains!

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Samsung not a response for delivering the product

Dear sir,
I have order two products from timtara.com. Here is the order #[protected] and order #[protected] of that products.
But they didn't give any response yet. This is my order transaction id [protected] from cc avenue. Please sir kindly give them
Instructions to shipped both the order no. As early as they can. Please sir kindly help me to solve my problem.
My full faith in your service.

Thank you,
Aadil rafiq,
Mob. No. [protected]
E-mail id : [protected]@gmail.com

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Update by aadil rafiq37
Oct 29, 2011 5:19 am EDT

please sir solve my problem as early as you can . because i want these product for someone to GIFT.

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Samsung 7kg front loader washing machine

well...here is the long story cut short.
Bought a Samsung 7 kg front loader august 2008.
Within the first 14 days it leaked, so was covered by the store and replaced.
After 14 days it leaked again, and was not covered by store, so had to ring Samsung.
Replaced, and told by store must have been a bad batch.
Under warranty it broke down, and so the circuit board replaced. Repair man said the replacement circuit board would have cost $400, and machine only cost $600? Asked him how long this would last, his answer, "How long is a piece of string?"
Had it 3 years now, not under warranty, and the lock catch wouldn't open and so washing left 3 days until I could get a washing machine repair man. He said catch burnt out and after $50 call out fee, said could fix it with new part, $200.

Yesterday I bought a Bosch, with a 3 year warranty, and was happy to see the poor Samsung get wheeled out the door, because the $200 quoted for part to open the door, (burnt out?) MAY fix it.

Would not buy anything Samsung again. You have been warned, and that is what these forums are for...

All up spent $730 on the Samsung, and $800 now on a Bosch...$1530 on washing clothes just on 3 years.

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Update by Nola Barker
Jul 31, 2014 9:09 am EDT

also known as Megan Lewis.

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Update by Nola Barker
Jul 31, 2014 3:35 am EDT

Boadicea Camulodunum28th of Jun, 2014

Nola,
I was determined to have the right of reply, and this is my final follow-up
Should I help someone who is reaching out and deeply-hurting?
Absolutely. I do what I can to help people, but I also have the wisdom
to accept my limits. I can only do so much. I should never have a
friendship based on guilt over someone's poor choices. It is so easy to
find ourselves in denial about someone's behaviour, because we so deeply
wish they could escape their pain and suffering. But what we want for
others doesn't work unless they want it for themselves. People must save
themselves, and you can only help a person who really wants it and is
ready. I have permission to walk away from anything that doesn't feel
right. I trust my instincts and listen to my inner-voice — it's trying
to protect me. I never stop sharing my love with people; that's why I
was put on Earth. But sometimes the way to share love is to let someone
go. Staying in an unhealthy friendship can keep a person from finding
their own way and moving to the next level of their own path. Sometimes
the best way to save someone is to walk-away. Real love sometimes means
saying goodbye.
My life was meant for more than being a life-long doormat for deadbeats,
losers, gossipers, nay-sayers, dream-crushers, energy vampires, users,
abusers, and passive-aggressive back-stabbers. Some of these people are
rabidly-infected with obvious madness. Some have less obvious ways, such
as the "helpful" enabler, who sends you off to your destruction with a
helping hand and a smile. Some are "doubt-whispers, " who plant the seeds
of non-belief in your heart to take root, so they can then console you
in your inevitable moment of defeat. There are also perpetual victims
who feed on your constant attention. Call them what you want, you know
exactly who I am talking about. One thing always reveals their sometimes
hidden identity to me — after you have been around them, how do I feel;
have I been depleted and drained, or energized and inspired?
A person at peace can immediately recognize a consciousness in crisis,
whereas those in crisis cannot fully understand themselves or others.
This is the eternal challenge with ignorance — ignorance can't see
itself. People often turn away from good advice because they need
something another person can never give them — discovery. As much as I
would like to help others avoid pain, sometimes we have to let go and
allow them to receive their painful lessons. Suffering is one of life's
great teachers. I cannot save people from themselves. All I can do is
stand firmly in my hopes for them, with compassion.

I want to be a good person and be helpful to people in need, but it's
impossible to give to others if I have been used-up. Being a good person
has nothing to do with allowing people to destroy me. There are limits.
I can best help others from a position of strength, not weakness. So, I
don’t forget to be good to myself first. I don’t forget to take care of
me! It is never cruel to want to save yourself from being swamped by
fools. You cannot save everyone. Some people are going to destroy
themselves no matter how much you try to help them. Their lives are full
of emptiness, chaos and dysfunction, and they will bring their misery
and pain into my life with full-force if I allow it. Then there are
others who have the outward appearance of success and are seemingly not
self-destructive in nature. These people do not destroy themselves, but
instead survive through the destruction of others — these are the users.
Either of these types of people will latch-on to you in a death-spiral
and take you down to the depths of hell with them. This is my life and I
have the right and responsibility to make good decisions for myself.

I must firmly, absolutely and ruthlessly protect my safety and sanity.
Misery loves good company, so if I am surrounded with drama, gossip and
fools, then I need to consider that I have been at risk of becoming one
of them. The real zombie-apocalypse is the pandemic of drama and
mediocrity. Troublemakers will infect you with the malady of their
madness. And especially, if my positivity immune system is low, any
exposure to a person afflicted with negativity can poison my life. I
have to get these people out of my life, once and for all. One of the
fastest ways I can profoundly change my life is to rid myself of toxic
people. When I realize I have come in contact with one of these people, I
have to run for my life; get to safety and then scrub down my brain
with a wire-brush to remove their insanity from the corridors of my mind
-- inoculate myself immediately by creating a safe space and aligning
myself with healthy people. If I have to go it alone for a while until I
find my healthy tribe and chosen family, that is fine. Being alone is
much better than being around negative people out of loneliness or
desperation.

Boundaries and risk management are very important parts of living a
healthy and positive life. Even professionals like therapists,
psychologists and social workers limit their exposure to their clients
and draw boundaries. What on earth ever made me think I can handle
unlimited exposure to toxic people and survive? I can still be a
charitable person who helps and cares about people, without helping
those very people destroy my life. I have learnt how to draw a line and
learn how to enforce it; get selfish and take care of me. Cleanliness
and order is good Feng Shui which applies to people even more than to
the things in my life. I must clear out what I don't want, to make room
for what I do want to arrive. The way to send a clear message that I am
ready for better people in my life is the kick the rascals to the curb.
We strive our whole lives to love people unconditionally, but sometimes
we need to get rid of people unconditionally. The intimate space of my
personal life should be reserved for amazing, beautiful, radiant souls —
good, wholesome and loving people. My truest family is my chosen
family, people with whom I most identify. I make a clear decision on the
type of people I want in my life and if they don't make the cut, then I
create some distance. It doesn't matter if it is a close relative,
parent or child-hood friend; no matter the history — when people are
toxic, disruptive and dysfunctional with no reasonable signs of
recovery, then they need to go. Sometimes, to escape a bad relationship
and reclaim our lives, we have to break a piece of our heart off, like a
wolf chews its leg off to escape a steel trap. Ergo, I love toxic
people from a distance.

Now is the time to walk away. I haven't been listening to my
inner-voice. My gut has been screaming, but I have been ignoring it. How
much more of my life am I going to throw away for a lie? I accept it.
Some people never change. Some people have abusive, negative,
controlling tendencies in their blood; they are wired for havoc,
bickering and deception. They know of no other way to interface with
others, except through their created chaos. Chaos is their home-court
advantage where play their mind-games so they can have power over you;
it's a rigged game you I can never win. These people will wear me ragged
and bring me to my knees emotionally and physically. In time, they will
destroy every wonderful thing I have in my life. I have been in danger:
my health, my peace of mind, my happiness, and maybe even my life.
There is more than one way to lose your life; quickly through violence,
or fettered-away and wasted around dreadful, toxic people. I must take
control of my life and make good decisions for myself. The insanity must
end, for my own sake and for theirs.

Sometimes a person needs us to abandon them, but we hang-on anyway,
which can be devastating for both parties. Helping others can sometimes
even be a convenient distraction from addressing our own unresolved
issues. When someone you know is so toxic and destructive that they are
poisoning your life, you have to create some distance. They need you to
walk away as much as you need it. People who are out of control
desperately need to observe your healthy boundaries in-play to learn
from your example. I can best teach others about healthy boundaries by
enforcing mine on them. There is a difference between giving-up and
strategic disengagement. I know the difference. I have learnt how to let
people go. I have stopped holding-on to the wrong people. They can go
on their own way; if not for me, then for them.
I can help others when I am safe, secure and successful in my own life.
Practically every successful person I know of is successful, in part,
because they moved the destructive and disruptive people out of their
lives. Successful people carefully manage their energy and associations;
they are gatekeepers. Whom I allow into my life, mind and heart are
among the most important decisions I will ever make. I have taken
inventory of the people with whom I spend the most time. Whom I spend my
time with is who I am, or whom I will soon become. I limit my exposure
to unhealthy and unsupportive people. I love myself enough to say no to
people who diminish my chances for a beautiful and empowered life.
Sometimes you have to get away from what you know to discover what you
don't know. It is time for the abuse, control, lies and negativity to
end. I am aligning myself with a new tribe of healthy people who are
supportive of my highest good and potential. I am finding the people who
are living the positive lifestyle I wish for myself and who share my
values, thereby creating a new family of friends that I can call,
"home." My new positive and supportive tribe will edify me, strengthen
me and empower me to serve others in ways that I would have never before
imagined. Taking care of myself is the most powerful way to begin to
take care of others. It is not too late for me. It is never too late to
begin loving myself again. It is never too late to have the life I
deserve. Healing for everyone begins with self-love — starting right
now.

Boadicea

Update by Nola Barker
Jul 31, 2014 2:52 am EDT

if you see her profile is opened 12th july 2014, and post was 2011 ?just to add a comment to this page. She is a very sick individual who should seek professional help. thanks for your thoughts Boadicea about my washing machine and your concern about it. Best show some concern for yourself.

Update by Nola Barker
Jul 30, 2014 11:01 pm EDT

This person has been stalking me under 15 facebook profiles and the original one is Boadicea Camulodunum on facebook. I really would like my original complaint removed as this means stalkers find you and do this...over a washing machine. Please remove post so that this person stops stalking.

Resolved

The company contacted me and a satisfactory resolution was found but I didn't think would pick up a disturbed stalker in the process four years later.

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Sophie Harpham
, US
Jul 12, 2014 8:01 am EDT

Chronic whingers who cannot afford to pay the reasonable cost of repair are spammers...

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Samsung new product not working and authorised dealer is not responding properly

New refrigerator of samsung company has been purchased on 24th of october from the authorised dealer of samsung, prakash motors, jabalpur, madhya pradesh, india. Refrigerator is not performing its basic function i. E cooling, when we have complained (To the authorised dealer from where we have purchased this product) they have not responded & not even given the satisfactory feedback regarding the problem.

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Samsung durability and after sale service is worst of all

I bought a Samsung Refreigerator in 2009 with a warranty of 1 year. Just a year and few days passed the Fridge broke down due to gas leakage, I got it repaired by paying Rs.900 and odd to their service center for gas charging. And similarly, I bought a Samsung split A/c of 1.5 ton Btu in May 2010 with a warranty period of 1 Year. Just one month after the warranty period i.e. 25/june/2011 it broke down, No cooling there due to gas leakage, which was repaired at a cost of Rs.1630 by their service center in Chennai Ekkaduthangal. And, I was told the service also carries a warranty of 3 months ! Alas! To my dismay just exactly after 3 months and 7 days, The A/c broke down again, for the same reason due to gas leakage. But when I called their (so called!) customer care and registered my service request someone came and gave me an estimation of Rs. 2440/- of which 440 was charged in advance for coming over and checking the fault ! In the meantime, I sent an email to ''support.[protected]@samsung.com which is the customer support center for India, explaining my grievances and wondered if their products are designed to work exactly for the period of warranty ?! I suppose this truth irritated the Samsung Customer Satisfaction Team (Mr. Surya R. Kurup) and Hence, I received an email from their local service center with an estimation for Rs. 4007/- after their deductions ! This hike in the estimate (from Rs. 2500/- to 4007) is clearly to harass me !
I would suggest and advice you all no to buy any Samsung products for their after sale service is worst .. Please dont waste your hard earned money by buying Samsung Products..! I wonder Samsung Products are designed to work trouble free just for the warranty period only..!?
I dont want my fellow countrymen to suffer be subjected to this corporate arrogance and harrassing! Thank YOu Nazim M.

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Samsung service issue

SAMSUNG service partners Sri Sai Enterprise is worst than fish market, my mobile is with them for last 40 days for repair, my handset was working fine after they replaced mobile battery but the same was not charging for which they had taken back for repair and from last one month it is with them, now they are claiming that the PA board is bad and not available, i have escalated to Samsung but the respone is poor, i would suggest not to by Samsung mobile if you want to use more than an year.

Worst, Pathetic service ever seen

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R.S.RAJPUT
, IN
Nov 16, 2011 6:13 am EST

Dear sir, Recently I have bought a new microwave oven model no:CE 1041 DFB, capacity-28 Ltrs from your authorized dealer KAMALIA ELECTRONICS, 46, Talkatora Road, Alambagh, Lucknow which isa Value Plus shop also on cash payment against sale invoice NO.739 Dt.24.10.20 .As the MICROWAVE OVEN was provided in a sealed carton which was eventuly opened by the demonstrative agent of your company a NOSSLE FOR HOLDING THE SKEWERS WAS FOUND MISSING IN THE CARTON.From that day I have called &informed your AUTHORISED DEALER KAMALIA ELECTRONIOCS so many times and despite given verbal assurance our complain has not been rectified since without THAT NOSSLE we cannot BARBECUE or prepare any TIKKA SERIES the whole purpose of buying a MICROWAVE has been DEFEATED and the OVEN is of no use.It also raises a question on the quality of customer services your REPUTED COMPANY provide to their esteemed customers.SIR I hereby through this coloumn take the appourtunity to address my complain directly to you hoping you will take a STRONG NOTE of my complain and RECTIFY IT at the EARLIESTor else we will be left with the ONLY OPTION but to move to THE HONOURABLE CONSUMER COURT TO SAFEGUARD MY CONSUMER RIGHT.In anticipation of your quick response.R.S.RAJPUT 551K/98 BHILAWAN ALAMBAGH LUCKNOW- 226005 U.P.

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Samsung I will not buy another samsung phone and maybe not ever buy a samsung product

I have the Samsung Behold touch screen phone which is less than 1 month out of warranty. The touch screen will not work and this phone can now only be recalibrated by a factory technician. They want $70.00 plus S&H to fix this problem. I think that this is a design flaw due to the fact that the phone has no hard reset that would restore the calibration to factory defaults. I also feel that malfunctions so close to warranty should be fixed under warranty. I will not buy another samsung phone and maybe not ever buy a samsung product (at least knowingly). I am very Irate because I spent a lot of money on this phone and it is worthless. A $15 Nokia cel phone now outperforms this worthless Behold phone built by Samsung.

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SamsungCarla
Plano, US
Oct 19, 2011 4:58 pm EDT

Hello,
I'd like to apologize for the touchscreen issues you're having with your Behold. Samsung's Executive Customer Relations team would like to speak with you to see how we can resolve your issue. If you send us your name, phone number, and email address to Social_Support_Mobile@sta.samsung.com, a member of our ECR team will call you to see how they can help. If you have additional questions about your Behold, you can contact the Samsung Social Support team at @SamsungSupport on Twitter or Samsung Support on Facebook.

Sincerely,
SamsungCarla
Samsung Social Support Team
@SamsungCarla

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Samsung uncompromising customer service

I have a very unpleasant incident today with
Mobileone Ltd! As we requested for an early recontract on take3 plan, we were promised agreed on the line with their customer service officer, Amy. After waiting for 90mins for our turn, we were told that this was not conversed in our conversation with their representative. Despite being involved in an another one hour of negotiation, they refused to bend their rules for my wife who has been their loyal customer for the last ten over years. We even requested for a discount or rebate off the phone price on normal plan. Their answer was : it's actually your choice of phone and M1 unable to give rebates as requested. That being said, a big telco company like mobileone, being unable to cater to their customer requests and keeping their stand is so uncompromising and so call " ungrateful ", so being loyal to them does not help a bit at all in such situations, we had better switch telco for a better customer service. The worst thing is my wife got rid of the old phone before going down to recontract, which only add fuel to oil.

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Samsung mobile stolen

I, prerana gajbe, had purchased a samsung star 2 mobile phone (model no. gt-s5263) on 17-08-2011. but, it has been stolen from my hostel today [protected]) in the morning.

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Samsung terrible customer service

I bought a 55 inch Samsung LED 7 series for 15, 000Dhs, and to have it stop working 8 months later. When I called the service centre I had to beg them to send someone to look it at. The person came 24 hours later barely speaking a word of english and mumbled that he had to take the TV. When asked when it would be back he said 2 days max. Now 5 days later I am still waiting for it back. Ive called customer service many times and demanded for the issue to be escalated, and of course you guessed it still no one calls me back. I even asked for a spare TV to be sent to me, so that at least I would have something to watch, but again, no one can tell me anything or make a decision. This is the worst service I have ever recieved. You would think buying such an expensive TV would ensure better service, but this is quite the opposite. Im still waiting for my TV and a call back and I am sitting at home all day with no solution. Everyone be aware that Samsung absolutely suck, and they have lost a customer for life. I work for one of the largest retailers here, and will be spreading the word about this to everyone I know.

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JDR2
, US
Mar 07, 2017 3:52 pm EST

I think the worst part of the whole fiasco with Samsung customer service is that I have an extended warranty from another company to replace the phone if Samsung does not repair it. because the phone has a one year warranty and I only had it for 4 months the extended warranty company wants me to send it to Samsung first (read fine print on your square trade warranty and their call center is out of country to). Samsung sends the phone back unrepaired and refuses to send any printed info stating why they did not repair it. What kind of company refuses to put something in writing? DIshonest COMPANY! The trust factor is lost, I won't buy anymore of their products and the out of country call center drove me crazy. They told me I did not call in the right time frame and it was my fault, apologized a million times, but did nothing, 3 supervisors later still no resolution, but a 100 "sorry can't do that". So beware even if you have a extended warranty Samsung will refuse to provide any written documentation for you. They will only say "it was not fixed"

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Sachin Dixit
, US
Jun 16, 2016 5:18 am EDT

I have purchased the Samsung Washing Machine 2 years ago, Now machine is giving issue so called up the service center. They took the machine and quoted the price which is 50% of the machine cost. I told the this is very high they told nothing can be done as these the rates for spare parts which they receive from Samsung. I also argued how come machine is faulty in just 2 years for which they were unable to answer. Earlier machine we used for 6 years whitout any fault that too was low end brand. Quality of Samsung product are going down and down with day passes. I purchased the Samsung Machine just by looking at the samsung which i believe is the biggest mistake. Suggestion to Samsung, please also work quality otherwise days are close for you to loose the reputation from the market.

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Sakeer Cp
, US
Mar 28, 2016 2:06 pm EDT

I have recently bought one samsung S7 edge from Lulu store abu dhabi mushrif mall, it was pre ordered and i received the mobile from the store on 9th march, but unfortunately the next day onwards i have noticed that the mobile display has some flickering issue. I have contacted Lulu store after few days but they told me that it will take 15 days to process so i was instructed by them to go directly to the EROS store (EROS is the contact team for service and warranty ), so as per the guidance from Lulu, i have visited EROS and submitted the mobile, the next day i have received a call from ADNAN he is from Samsung service centre and they told that they can not replace the mobile, they can only repair the mobile and will replace the LCD display screen only, but i refused and told him to give back my mobile as i don't want to repair my new brand mobile which was bought few days before only.

This is very disappointing decision from SAMSUNG service centre team as we have expected the quality or at least a good service from samsung but the response from Samsung store was very disappointed and it is truly unacceptable.

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KYMMM
, US
Apr 07, 2014 6:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a wash machine from Samsung one year ago and it has already stopped working. It was picked up by 2 repair people who told me I would receive a call within 2 days to let me know the status. I never received a call, so I called and no one knew anything about the status of the repair and said they would call me back. Again, no call.. I have been calling on a daily basis for the past 2 weeks to find out when my washer will be repaired and every day I get a new lie. The representatives at the Abu Dahbi service center are a bunch of clowns who don't have a clue and don't care. There are no coin op laundry services in this country and it is getting old asking my friends and neighbors to borrow their wash machine. I have 3 kids who don't have many clean clothes left to wear and my laundry baskets are starting to smell from sitting with dirty towels and clothing for so long. By the way, the last wash machine I owned was a WHIRLPOOL brand which lasted over ten years without one problem. Samsung products are cheap and their service is even worse!
Never buy Samsung products again!

Valerie
Valerie
, US
Oct 28, 2008 2:18 pm EDT

After 18 months of ownership the TV failed terminally - Samsung "Customer Care" not interested! I will not be purchasing another Samsung product. If Samsung are serious about quality then they should offer more than the bare minimum in terms of warranty.

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Mohanned
, AE
May 17, 2013 5:38 pm EDT

I have faced the same bad treatment! Much worse actually, , now it ha been 3 months and no one from Samsung or Eros are coming back to me or giving back my tv.. They are just giving me lies... I really regret buying their smart TV.. Worst customer service ever.. I can not even complain for their head office.. No matter how good their tv is i promise you that their customer service is the worst.. I do not recommend samsung to anyone

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mariann s
, AE
Nov 03, 2011 7:38 am EDT

I totally agree with your comments on Samsung here in the UAE. I have had problems with a washing machine, I will be purchasing other products but most certainly never another Samsung.

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azbeergirl
Tucson, US
Oct 14, 2009 2:25 pm EDT

Same exact thing happened to me. Same time frame 18 mo. Know picture on my lcd only sound. My last tv lasted 23 years!

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Samsung samsung galaxy fit s5670

Samsung has launched a Galaxy Fit s5670 mobile phone in India with the 5 megapixel camera and a resolution of 2592 x 1944 pixels with digital zoom and multi-touch zoom options. It is powered with Android 2.2 and has a excellent battery backup up to 642 hours of standby time in 2G and up to 421 hours 3G applications. With attractive price and outstanding features. Samsung Galaxy Fit S 5670 mobile phone featuring with 600MHz processor, QVGA TFT display, internal memory of 160 MB, expand its memory up to 32 GB, 2GB pre-installed MicroSD card, 1350 mAh battery, 108.2 grams, digital zoom, social networking sites, instant messengers, USB port, GPRS, Bluetooth, Wi-Fi, GPS, 3G features3.5mm headset jack, Edge, FM radio.Posted by niserviceb6

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Sathish D
, IN
Mar 15, 2013 2:18 am EDT

A guy stole my mobile yesterday night at 1.30 pm.
It was a Samsung Galaxy Fit S5670
I use Airtel SIM card, no: [protected]
The IMEI : [protected]
Email : Sonoffire619@gmail.com
Ph: [protected], [protected]

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Airtel Presence
, IN
Mar 15, 2013 3:16 am EDT

Namaste Sathish,

This is to inform you that your concern listed on 15 Mar. 2013 has been noted and our team is working on a resolution. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Ashutosh patil
, IN
Sep 26, 2011 11:09 am EDT

tell me how to work in wifi

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Ashutosh patil
, IN
Sep 26, 2011 11:08 am EDT

wifi is not searching devices& asking for password
tell me about how to connect it by neighbour wifi connectivity.

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9:40 pm EDT
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Samsung wireless and home phone service

My wife and I decided to try the promotional, "free" phones (Samsung solstis 2) for 30 days. First they sent 1 solstis and a slider phone which I had to pay and insure to return. Then they sent the correct phone, but it had a duplicate phone number of the other solstis, by the time we got the number straightened out they had received the slider and promptly cancelled her service because she had returned it. Meanwhile back at the farm..
I had been trying to ascertain our billing info, when I logged into the account it would say 0.00$ next billing cycle in 01/01/70, huh? By now our trial period had past, we both still do not have text service and our first bill is $362.99. Wwwhhhaaaattt? We, cumulatively have used 8 minutes of 700 family talk, 54mb data usage, just trying to gather info on the mixups. I had included unlimited data for $30 a month (Which is twice my dsl at home) the 700 min. Shared was supposed to be $60. Thank you at&t, p. S. My landline bill was $115.46. I no longer wish to talk to anyone on the phone, ever... I feel violated and dirty. Charles hutchins

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Wiswrite
Northbrook, US
May 29, 2012 4:38 am EDT
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This is exactly the type of deception that I fell for, here in Illinois. The salesperson led me to believe that I was trying out the Home Phone Connect device...and instead am being held to a 2-year contract, complete with cancellation fees, for a device that was never used. Multiple calls to Verizon have led to no resolution. I am contacting my state consumer protection agency, the Better Business Bureau and the FTC and plan to switch our mobile service to a competitor -- after being a customer for 20 years.

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John Pall
Dripping Springs, US
Sep 20, 2011 5:40 pm EDT

I changed to Verizon Home Phone Connect for $20.00 a month, have Caller ID and Voice Mail and a bunch of other stuff I don't use, uses your reuglar house phones and have found I can get a dail tone 100 feet from the base station, and am more that satisfied, this was the beginning of July 2011, I was all ready using Verizon Internet Services which was cheaper that AT&T land line and much faster. My total bill for both services is $55.00 per month where I was paying $74.00 for AT&T and did not include Internet service.

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Samsung half screen

i buy one samsung LCD32" model no. LA326450 by in doha. qatar four months before. its screen have fully lines canot see properly pictcure. kindly I need to repair this lcd.

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Samsung faulty piece

Dear Sir,
I purchased a samsung mobile from mobile store on march 2010, Model No. GTS-5560. when I purchased this mobile I am facing continusely problem. when mobile warranty period coplete my lock key has hanged I went to service center and said them this mobile mother board must be changed, I reqest to more them for any help but they didnot agree for other help. At last I changed my mother board in april 2011 after then I have facing toch problem
So I am very angry with samsung mobile,
so please solution my problem,

I want to ask a question to samsung mobile company
Ques. When you manufacture a new mobile you have only 1 year life period of product.
If I ask this question in servis centre they reply these are sets only for higher class family whose change mobile very friquently.
Sir I am waiting your answer
I am sending you proof of my mobile

Thanks
Ajay Goyal
[protected]
[protected]@gmail.com
Jaipur

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Samsung battery life and tilt

I am a Samsung believer, but I an reall disappointed with the battery life. I use my phone a lot and it does not even last the day. If I use the internet or any applications, it lasts even less. For the type of work I am doing I need to be in contact all the time. The phone is great but due to this problem I am not a happy customer and will not recommend it any business person.
What can be done and how can you assist me? The phone is not even a month old and teh tilt function stopped working as well.

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balastra
, AU
Nov 17, 2011 1:24 pm EST

I agree, the battery in this very impressive phone is worthless ...this renders the phone useless ...samsung has spent many millions creating a phone, that runs on a useless power source ...the battery should have been at least twice the capacity ...yu cant go any where with out an exterior power source ...such a let down !

About Samsung

Samsung is a multinational conglomerate that has established itself as a leading player in the technology industry. Founded in 1938 in South Korea, the company has grown to become one of the largest electronics manufacturers in the world. Samsung has a diverse range of products and services, including smartphones, tablets, televisions, home appliances, and semiconductors.

One of Samsung's key strengths is its innovation and commitment to research and development. The company invests heavily in new technologies and has a large team of engineers and scientists working on cutting-edge projects. This has enabled Samsung to introduce many groundbreaking products over the years, such as the Galaxy smartphone series, which has become one of the most popular smartphone brands globally.

Samsung's success can also be attributed to its strong brand image and marketing strategy. The company has built a reputation for producing high-quality, reliable products that are designed to meet the needs of consumers. Samsung's marketing campaigns are also highly effective, with the company using a range of channels to reach its target audience, including social media, television, and print advertising.

In recent years, Samsung has also made significant progress in the area of sustainability. The company has set ambitious targets to reduce its carbon footprint and increase its use of renewable energy sources. Samsung has also implemented a range of initiatives to promote responsible sourcing and reduce waste.

Overall, Samsung is a highly respected and successful company that has established itself as a leader in the technology industry. With its commitment to innovation, strong brand image, and focus on sustainability, Samsung is well-positioned to continue its growth and success in the years to come.

Samsung Customer Reviews Overview

Samsung is a global technology giant that has been providing innovative products and services for decades. The company has a strong reputation for producing high-quality electronics, including smartphones, tablets, TVs, and home appliances. Samsung's products are known for their sleek designs, advanced features, and user-friendly interfaces.

One of the most significant advantages of Samsung products is their reliability. Many customers have reported using Samsung devices for years without any significant issues. The company's products are also praised for their durability, with many users reporting that their Samsung devices have survived drops, spills, and other accidents.

Another positive aspect of Samsung is its customer service. The company has a robust support system that includes online resources, phone support, and in-person assistance. Many customers have reported positive experiences with Samsung's customer service team, citing their responsiveness, knowledge, and helpfulness.

Samsung's products are also known for their advanced features and cutting-edge technology. The company is constantly pushing the boundaries of what is possible with electronics, and its products often include features that are not available on other devices. For example, Samsung's smartphones are known for their high-quality cameras, and its TVs often include advanced display technology that provides a superior viewing experience.

Overall, Samsung is a highly respected brand that has earned a reputation for producing high-quality electronics. Its products are known for their reliability, durability, advanced features, and user-friendly interfaces. If you are in the market for new electronics, Samsung is definitely a brand worth considering.
How to file a complaint about Samsung?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Samsung in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Samsung. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Samsung on ComplaintsBoard.com.

Overview of Samsung complaint handling

Samsung reviews first appeared on Complaints Board on Sep 4, 2006. The latest review Wireless vacuum cleaner was posted on Mar 31, 2024. The latest complaint Customer service was resolved on Jun 27, 2022. Samsung has an average consumer rating of 2 stars from 1676 reviews. Samsung has resolved 290 complaints.
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  2. Samsung phone numbers
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    +39 800 726 7864
    +39 800 726 7864
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    Italy
    +31 889 090 100
    +31 889 090 100
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    Netherlands
    +47 21 629 099
    +47 21 629 099
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    Norway
    +351 808 207 267
    +351 808 207 267
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    Portugal
    +34 902 172 678
    +34 902 172 678
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    Spain
    +46 771 726 786
    +46 771 726 786
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    Sweden
    +41 800 726 7864
    +41 800 726 7864
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    Switzerland
    +86 400 810 5858
    +86 400 810 5858
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    China
    +852 36 984 698
    +852 36 984 698
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    Hong Kong
    +81 363 332 000
    +81 363 332 000
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    Japan
    +63 24 222 111
    +63 24 222 111
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    Philippines
    +65 69 161 261
    +65 69 161 261
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    Singapore
    +27 860 726 7864
    +27 860 726 7864
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    South Africa
    +94 115 900 000
    +94 115 900 000
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    Sri Lanka
    +66 26 893 232
    +66 26 893 232
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    100%
    Confidence score
    Thailand
    +971 800 726 7864
    +971 800 726 7864
    Click up if you have successfully reached Samsung by calling +971 800 726 7864 phone number 3 3 users reported that they have successfully reached Samsung by calling +971 800 726 7864 phone number Click up if you have UNsuccessfully reached Samsung by calling +971 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +971 800 726 7864 phone number
    100%
    Confidence score
    UAE
    +54 800 555 7267
    +54 800 555 7267
    Click up if you have successfully reached Samsung by calling +54 800 555 7267 phone number 0 0 users reported that they have successfully reached Samsung by calling +54 800 555 7267 phone number Click up if you have UNsuccessfully reached Samsung by calling +54 800 555 7267 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +54 800 555 7267 phone number
    Argentina
    +55 800 124 421
    +55 800 124 421
    Click up if you have successfully reached Samsung by calling +55 800 124 421 phone number 0 0 users reported that they have successfully reached Samsung by calling +55 800 124 421 phone number Click up if you have UNsuccessfully reached Samsung by calling +55 800 124 421 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +55 800 124 421 phone number
    Brazil
    More phone numbers
  3. Samsung emails
  4. Samsung address
    129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, Korea (South)
  5. Samsung social media
Samsung Category
Samsung is related to the Mobile Phones category.

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