Samsung’s earns a 1.7-star rating from 5 reviews and 1673 complaints, showing that the majority of electronics consumers are dissatisfied with their products.
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not honoring company warranty
I purchased a brand new backjack i607 cell phone (With 1yr manufacturer warranty) and within 30 days (Rarely used), the cell phone froze up. I called up samsung and opened a work order with them and shipped the cell phone per their instructions. After 45 days I received the cell phone back from them along with a letter stating that the circuit board is cracked and it is not covered under warranty and that they can do nothing about it. I called them up several times with no avail. This cell phone is hardly used and never dropped on the floor or water and still looks brand new without a single scratch. They even stopped responding to my calls and letters.
I am stuck now with a non-functioning phone and this is the worst company ever.
major tv problems!
We paid $1200.00 for this tv at the end of december 2006. The screen went completely black the beginning of june 2007. Called for service, it was a week before anyone could come out to look at it. Once the repairman was here, he said the tv was having major problems and would have to go back to his shop for repair. Three weeks later the repairman said he was still waiting for a decision from samsung on whether the part needed was available. At that point the repairman filed a report with samsung saying that the tv should be replaced. I called samsung after giving them the required amount of time they requested to review the report (5 days) , and the executive customer service representative actually had the nerve to tell me, 'well, the part they want to replace is expensive, so our technical people have asked them to try some other fixes. " I reminded him that I had already paid for that part already, along with the rest of the television, and that the repairman had already told me that the set could not be repaired because the part was unavailable. He then agreed to forward the case to the exchange department. Now, seven weeks later, I have to wait for someone to call me and offer to send me the same model, or possibly a 2007 model. When I asked about a refund he was quick to tell me that samsung would not issue a refund, however I could try to get one from the store from which I had purchased the set, even though they are under no obligation to do so.
Good luck to you.
My new Samsung 3D plasma TV die after 42 days. I have been waiting for service since Dec 3, 2010 - 145 days ago. The "Service Call Center" is useless & lied constantly.
On April 1st (day 120), someone from Samsung Electronics Canada called to offer me a Service Exchange. After another 25 days, nothing happens. She will not response to my phone messages & emails. Calling to the "Service Call Center" results in another 30+ minutes of lies. The person even told me they will have a NEW unit ship to me in 2 days.
However, we are supposed to get a "RA Credit" issued to FutureShop to do an exchange locally. So many times they told us something are coming in 3 weeks, then they changed the story so I need to call the "Service Call Center" again. My service ticket: [protected]
Can you imagine 145 days without a TV, after you paid for it. I wish you luck.
We as consumers have to come together to protect our rights.
I purchased my 46 inch LCD 3D TV about 6 months ago. Mine had the exact same problem with the screen. It went black and sometime not even that. It was still under warranty when I put in a service request to have it fixed. It took about a week for the part to come in and the service rep to come out to fix. It then worked fine for almost a month, when bam, same dam thing happened again. I will be calling again to have it fixed for a second time. I can't believe Samsung is selling this piece of [censored] on the market. Will def never buy another Samsung TV ever again. Buyer beware!
I also purchased a samsung 32" LCD about two years ago. The one speaker went out within a couple month but now my screen is black. Every time I turn it on it it blinks 3 times (2 sec intervals) with the picture and then becomes black, only the sound working. No insurance to get it fixed. Top_dogg06@yahoo.com
I purchased a samsung 32" LCD tv nearly 2 years ago. Was functioning fine until, the picture would start to blink continuosly. Sometimes it would stop and picture woud be normal for viewing, but now picture will autoblink continuosly and I would need to shut it off. My no name 23' TV bought 7 yrs ago is running strong in the bedroom verse this supposed marvel of Korean technology. Of course it'll cost more to repair the issue. It just places the consumer in a no win situation, when Samsung does not deliver a satisfactory solution and stand by its product. The customer should not bear any cost to manufacturer defect, and Samsung should realize the detrimental harm in te multitudes of unsatisfied customers no longer interested in their unreliable products. This is why we pay a premium for SONY, they're products last for 10 yrs +. Their brand has a reliable reputation. I'm very disappointed in Samsung, and will no longer support them.
John, from Pennsylvania
I have a two year old Samsung 37 inch lcd television for which I paid $1000. After about an hour and a half or two hours of playing, the screen goes blank with the backlight going off. I communicated with Samsung twice and they told me to call for service. The service people have told me the only thing they can do is change out the display panel which will cost more than a new television. After paying an expert from Answers. com for their recommendations, I have changed out the power supply board and the inverter board and the symptoms remain the same. I cannot believe that Consumers reports still recommend Samsung as one of the best televisions on the market, when I find so many people with relatively new sets failing every day. I personally will never buy another Samsung product and will tell everyone I meet to avoid them.
djhutch1@yahoo.com
I also own a 2008 32" samsung LCD tv that also suddenly won't turn on. The power light is lit but that is all my new tv does. I thought I had purchased a quality product from Samsung, well, all I did was pay the price of one. I am all in on making them pay for selling junk tv's (as if they didn't know!)
I also bought a 46' Samsung LCD t.v. 2 years ago and now it won't turn on...when it does, it takes like 5 hours to come on. Once it's shut off, it won't turn on again. I've talked to Samsung and they said they will send a service man out at no charge ONLY if there is a certain defect in THEIR PRODUCT. If it's another defect in THEIR PRODUCT they will automatically charge me for the service call and the part to fix it.
If you want to put a stop to this company selling products that break within a couple years please contact this law firm and lets join a class action lawsuit against Samsung.
Wenjie Cai
Case Clerk
Lieff, Cabraser, Heimann & Bernstein, LLP
275 Battery Street, 29th Floor
San Francisco, CA [protected]
Telephone: (415) 956-1000x2215
Fax: [protected]
The only way to get Samsung's attention is by emptying their pockets! Which are deep with OUR money!
I brought a 46 LCD Samsung and it is junk. I reported the problem to the warrant department and they said I might have it hook up wrong or it might be the cable. While I have a Sony in my Bedroom and it works great. My Samsung take 10 to 15 minutes to warm up and when it finally comes on there red spots all over the screen. You have to turn it off and on again several times for the spots to go away. I paid to much money for this junk. Something needs to be done
I will never buy another Samsung product! I bought a LN-T3253H tv for $996.12 on Feb. 8th of 2008 & on June 1st of 2010 we lost our picture. We have great sound but no picture! I have been in contact with Samsung, the store we purchased the tv from & I have been told to contact a service center for futher assistance. Now comes the good part: If I bring it into the service center the Min. Charge is $50. to look at it! If they come to my house the min. charge would be $90. AND IT GETS BETTER! According to the repair center it is probably going to be a $300 to $500 item plus labor (just to let me know in advance) so with todays technology it might be better to just purchase a new tv...? What the f...
I just bought a new tv 2 yrs ago! And I went for the more expensive Samsung name with the reassurance that I was getting a better product that some of the "No Name" tv's on the market...Last I checked a 2yr old tv was a fairly new tv! I will be airing a video on you-tube hoping to show people what to expect if they purchase a Samsung tv & then have a problem!
I also have the same problem with my 40" that i bought last year and can't get anything done...all i'm hearing is your warranty is up
refrigerator always under repair
We have purchased samsung refrigerator model no: sg25bpwhn on 21/3/2001. Since last year ie 2006 feb, we are having prolonged problems with the refrigerator. Initially they filled gas in feb'06, later it was in the workshop for "water in the body" last month jun'07, and now gas to be filled up again. We are having another refrigerator too which bpl (Frost free) company's since 11yrs without any complaint till now.
I would like to tell all my family friends and folks "not to buy any more samsung home products" from now on specially refrigerators. Their service is bad and their product is hopeless. I am expecting a fair reply from them.
Aruna
[protected]/6, stno.2, lnno.3, tarnaka, sec'bad-17.
Ph: 040-[protected]
rt440 refrigrator problems
I bought in feb 2006 a 440 lt samsung frost free from samsung digital home, amritsar, punjab.
Within 5 months of purchase, there was a problem of water leakage and jammed temperature controls.
Since then, I have complained regularly (Once every 20 30 days) to the local service station but they attribute all this to "design flaws" in the fridge. The extent of their their technicians "service" was to use a blow drier / jug of boiling water on the faulty temp controller which they claim is the problem. Ever since this summer started, the cooling also started going down.
Things came to a head this july, when the fridge stopped cooling and the freezer worked intermittently. The technicians visited me on 8,9,10,12,13 and 14 july but each time they had different diagnosis (Different technicians !) but no solutions. The extent of their "service" was to chuck boiling water into the freezer cooling vents which unjammed the controls temporarily, but they froze soon after.
One bright chap said the vents were too small and proceeded to file them to a larger size. He claimed this problem was common in all fridges of this model. As expected, no effect, no cooling and lots of leakage.
Next guy changed some temp control parts and charged 580 / - out of which 200 was for parts and rest for labor (He had to open three screws and snip lots of retainer clips which he didn't replace). Since I was at wits end, I coughed up even though the company should have taken responsibility since this was a problem which developed within 5 months of purchase.
What gets my goat is that the next day 14/7/07 when the same problems recurred the guy who sold me the fridge blew me off saying he had no time to listen to my problems (Even though it was the first time I was talking to him, and that too only because he had told me to call him if the problem persisted).In the meantime, the "engineer" limited his servicing to ### about how they have to suffer because the fridges have these problems out of the factory.
On consulting other mechanics I have found that there are no faults in other fridges of this model (So much for design flaws). Also, that all the boiling water is going to create problems of rusting and failed insulation very soon. Also that the vents being filed to a larger size means that the temp controller is effectively bypassed.
Most unprofessional, untrustworthy and unconcerned company with an attitude problem to boot.
I want them to a. Repair at their cost b. Refund my cash c. Indemnify in writing that future rusting / insulation failure will be tackled free by them d. If they claim a design flaw, change the fridge with one which works.
defective monitors
Samsung monitor service.
Called to receive replacement monitor. Had a $500 retainer put on my debit card to have the replacement sent to my home. Received a defective monitor. Sent it back. They kept the $ hold on my account.
The second replacement monitor was sent to a ups store when it should have been sent directly to me. No $ hold is necessary for this type of replacement transaction. It took a 30 minute phone call to get my money released.
The total time I had to spend on the phone with samsung, just to get a replacement monitor is over 2.5 hours. This includes the original phone call, 3 to get the defective replacement taken care of, and the last to get my $500 back. I am not sure I would have had it refunded if I did not call.
I had to wait days for the broken replacement to get back to the service center before they would send a second replacement. They would not expedite the release of the second monitor.
This has taken over 3 weeks.
Now, I have to go out to a ups store to pick up the second replacement and drag my old on with me.
Kathryn
SAMSUNG service is bad!
I purchased a new Samsung monitor over a year a go now. However, I had a problem with it from the start. I thought it was my computer and returned my computer to the place of purchase within 90 days. By the time it was figued out it was the monitor and I contacted Samsung they told me that they could only send out a reconditioned monitor. They did and it was not good, the pixels were bad on the replacement monitor. I contacted them again, they sent me out another monitor. I feel that they send me out the exact monitor I sent them had the same problem as the original. I was able to hook up an old monitor that I had and my computer works just fine.
I have been on the phone with Samsung many times, and in December 2008 they told me that they were going to send me a refund. I have called them many times since to find out the status of my refund. They leave me on hold forever, then come back with me and tell me that they will have someone contact me within 24 hours, they never do. I have been told many times by their executive relations department that the check was in the mail, there were no problems. I called them again yesterday, March 18, 2009 I was again told that someone would get back with me within 24 hours, they did not. I called back today March 19, 2009, I was left on hold for an hour waiting to talk to someone in another department, they finally hung up on me. I called back and I was then again told that someone would get back with me.
All I want is this to be resolved, I feel that Samsung has not been treating me fairly. I thought Samsung had a good reputation, however, if this is the way they treat consumers. This is just not right!
Sincerely,
Nancy Gilkes
sir,
I have a samsung monitor and the problem in my monitor is this some patches in the center of the picture tube on my monitor. when i was complained in service center but my problem is not solving and he said your problem has been solved.But i am facing same problem on my monitor. Please solve my problem my contact no. is [protected], [protected]
Thanx
Samsung monitor dead:
Model: SyncMaster 594MG
Model Code: KS15SLBVR/XTP
S/N No:LB15HHAL9214007
My Contact Number: [protected]/[protected]
washer doesn't work
I purchased a front loading samsung washer and dryer in december from lowes and by may 25 th the washer has already stopped working. First the door locked and wouldn't unlock so my laundry was stuck and soured. Now it is completely unusable and it has been 30 days and 2 unsuccessful service calls with no good replacement parts. I have made numerous calls and spoke with floor supervisors and I get the same story that all the proper paper work must be filled out to get me a replacement washer and then I am still not guaranteed a replacement because they may not approve it! I have been going to the laundry mat for a month with 10 + loads a week and it is getting costly and samsung could care less. I am really at my wits end.
Sept 2019 - My renovator purchased a washing machine Superspeed Steam VRT plus Model No WF45K6500AV/A2 Seriel No OFF95AEJC00743N ONLY ABOUT A YEAR AND A HALF AGO, thinking I was getting a lovely brand new, reliable, good quality washing machine for my newly renovated laundry room. NO. It has already broken down, does not spin, and so far has cost me about $600 in repairs and I am waiting for the repair man to come back and fix it. How long it will last goodness knows. If it breaks again I will dump it and get a GE top loader like my last one which lasted over 22 years without a single repair! DO NOT BUY THIS MACHINE.
I purchased front load Samsung washer and dyer, it lasted less than year. I had 2 service calls and they told me it was unfixable, parts weren't available, finally got rid of it. never buy a Samsung product again. now the dyer is acting up..
buy something else.
I have only had this washing machine two months and it is already broken. The ND light keeps coming on I have done all of the trouble shooting that there is to do. There should be nothing wrong with this machine since i have only had it for 2 months.
I have a samsung front load washer for 5 years now...never had any issues, until this month. My daughters were staying with me and overloading the washer. The basket start wobbling. I'm glad I called Samsung first. Only, because the sold me a protection-plus plan for $355, that covers the parts and labor for 1 year. The parts along were also $500. I was surprised that the offer a maintenance plan, after the machine was broke. Probably trying to regain customer loyalty. Anyway, it looks like the quality was gone down sent 2009. The basket part they order didn't fit my machine. IT was for a newer model. The difference was quite noticiable..the gears on my basket were much larger
Just got off the phone with samsung and found out that rust coming out from the bleach dispenser is not covered on my washer that is barely 2 years old. What! Very upset. I used to love Samsung
I have rust under the soap dispenser also. I purchased the washer dryer combo for almost $2000 thinking that I was buying a quality product. When I look at my washer I feel as though the money I spent was not worth it. Samsung should offer some type of remedy for customers who have experience this problem since so many people have complained about the same thing. I don't know how companies can get away with selling a product that is defective and not do anything about it.
My Samsung washer is 3 years old and I have had the repairman over 3 times, each time it was a water pump problem. There seems to be a way loose coins can make its way out of the drum and into the water pump, which clogs to water pump and ruins the impeller of the pump.
This my opinion is a really poor design washing machine. We are really disappointed with the washer. Has anyone else had this problem. I will NEVER buy another SAMSUNG WASHER.
I agree, I purchased a Samsunfg 330 in may. It doesnt clean The whites are all grey and the inside is always full of grime. I can mitigate the problem somewhat by running the cleaning cycle after every load, but it still had grime on the inside. We have soft water and use only 10 cc's of Tide 2x he detergent. So far no respomse from complaints to Samsung.
Wholly catz, I didn't know so many folks are having the same rusting trouble as I am on my samsung washer. the machine is 2 years old and I replaced a Maytag after 15 years and it died but didnt have a lick of rust. Now I call Samsung today and the gal Luanne, she tells me they have never gotten a call of rust under the soap dish area and that there is nothing she could do for me SORRY she said for my inconvenience! Great now I have a very expensive rusty machine that I will show to everyone I know so they don't get caught with a crappy service company that lets their product sit in folks homes rusting!
I agree I have a Samsung purchased in March have had unit about 6 months . The other night I put a load of clothes in washer took bath and got ready for bed . My husband heard chimes going off on washer . We looked at washer smelling a burning smell seems my moter might be burnt up.I expected more out of this machine and hope I can get my money back on this unit. This unit I wash more the clothes do notcome out clean I have noticed that my whites are now gray.
low quality monitor
Product: samsung electronics
Location: cicuit city - vineland, nj
I intended to purchase a samsung 226bw 22 inch lcd monitor. A few people had warned me that the aforementioned model had three product model/series: s, a & c. This letter is nowhere to be found on the product packaging; the only way to determine which model one had purchased was to open the box and read the serial number label affixed to the back of each monitor - a slick move on samsung's part. I was advised by friends to buy the "s" model, which reflected samsung's supposed quality/dependability, as reviewed by numerous magazine and online sources. I was warned to stay away from the "a" and "c" models that were shipped afterwards, which are produced for samsung by other manufacturers and are riddled with defects and reliability issues - as confirmed by numerous online circuit city and other retail customer reviews. The in-store, 19 inch and 22 inch samsung monitor display models that I checked were both "s. " the store associate wasn't able to tell me the model letter of the in-stock, 22 inch samsung monitor I intended to buy. I was required to first buy the monitor in question; I immediately opened the box in the store; it turned out to be a "c, " the worst of the two lesser quality series. The exchange of the "c" monitor for an alternative brand was a long fiasco. The whole experience has since caused me to think twice about making any subsequent circuit city purchases. Finally, samsung, with their bait-and-switch tactics, does circuit city a disservice, as clearly seen in the all-too-numerous, poor on-line customer reviews. The in-store samsung monitor displays are of the better quality of a series of the same model number, yet the products that customers are purchasing are of a lesser quality and reliability that is not discernable by a simple, convenient inspection of the model/serial number label affixed to the exterior of each box. I, as well as most people who ask me for advice and ask about my good/bad experiences, can't help but speculate as to which other products samsung, as well as other manufacturers, apply such shady tactics to as well. I consequently won't be buying or recommending anything with a samsung label, as most people with whom I speak agree. Why am I not surprised that circuit city's website prevents me from adding this post to their customer review section?
worst air conditioners
This is to bring to your notice, a very bad experience in terms of the product as well as the customer service at samsung.
The company has purchased 5 (1.5 ton) a/c from reputed dealer "sony mony" in month of january 2007in andheri (W) (W). Since the month of april we have been experiencing a lot of problems with the a/c and the after sales service
1) inspite of being in warranty period, the a/c was practically not functional with no cooling at all
2) repeated attempts to contact the samsung - customer service (Which is of no use) to mr. Mathew - the head of sony mony (Andheri) (W) that have been unsuccessful with they not responding to the complaints, disconnecting the calls on repeated attempts to contact them and sending their service personnel across.
3) the persons send by service centre were not able to give any concrete reasons as to why the a/c's are not functioning, thus seems that an inefficient staff is employed, ultimately our company has to waste its time and energy at office hours. Seems it was our wrong decision to purchase samsung a/c.
4) even after putting the a/c for repairing to samsung service centre, its of no use.
After all such possible attempts to repair my a/c, I have lodged my complaint here, and now if there is no response (I want my a/c to work properly) within 2 to 3 days I am forced to bring this picture in media and also to take legal action against everybody.
Unfortunately, I had choosen SAMSUNG SPLIT 2 TON AC and purchased the same on 26.3.2016 from M/s.Bajaj Electronics, Vanasthlipuram, Hyderabad by paing Rs.47, 100/- in cash. After several requests it was installed in the night of 30.3.2016 at 9.40 pm. After installation, tghe Technician put ON the AC. He found there is no GAS in the compressor. He said another Technician will refill GAS. After several phones, he came on 1.4.2016 at 7.10 pm. He filled GAS.I told him, I dont want this set and it must be replaced with fresh sound AC set. He asked me to check for few days. From 1.4.2016 even till date, After filling GAS also, no cooling effect. I lodged comp;laint from Help line. They sent me SMS to my mobile phone number of their Engineer. When I contacted that number, it is strange, a Village Farmer stationed in the remote villaghe of East Godavari District of Andhra Pradesh lifted and said that it is his num ber. What a great SAMSUNG SERVICE CENTRE. I was made APRIL FOOL By samsung. Till date i.e. 16.4.2016, this AC unit is not replaced in spite of repeated complaints, requests. I sent Registered letter to M/.s.Bajaj Electronics, Vanasthalipuram, Hyderabad to refund me the cost of AC, as he has not supplied working condiution AC. He too is silent. From all this, it is evident that they want onlyk trouble Customer and not finding remedy to maintain coordial customer relations. i am patiently waiting till their positive action. God only will save the people who purchase samsung ACs. By taking oath on HOLEY BHAGAVAT GEETA, I am writing these facts.. P. ANJANI KISHORE. HYDERABAD
i agree. samsung does not even honor the warranty. here:
http://avoidsamsung.blogspot.com/
samsung aircon split system complaint
dear sir
i purchased a samsung aircon december 2011
it broke down 1 week after installation i had to wait nearly 3 weeks for repair of the unit because of samsungs prefered service company sydney air.
It worked just 1 week now i have to wait to get it repaired again so not fair, i bought the unit to get a good night sleep during summer i am typing this complaint 1am because i cant sleep and i know that it wont get fixed anytime soon, i so regret wasting my money on the samsung unit and installation because ill proberbly buy a diffrent one next year to replace this one i dont think this is fair for samsung to treat us this way while we sweat it out on these summer nights they take soooo long to get there units repaired :-(
needing to sleep cosimo laporta
cosimo1109@gmail.com
با سلام
خلاصه و مفید
من صاحب هتل فروغ بندر بیش از 50 دستگاه کولرهای افتضاح سامسونگ را متاسفانخ خریداری کردم ودر مدت یکی دو سال از تعداد موجودی آن بیشتر آنها را تعمیر کردم باز هم حرفی نزدم ولی متاسفانه نمایندگی بندرعباس شما از دادن قطعه خودداری میکند
شرمنده نشوم اگر کولر ها را از نمای هتل آویزان کنم و عین واقعیت را پارچه نویسی کنم و در روزنامه های محلی چاپ کنم و عکسهای آن را روی سایت های خبری بگذارم
با من تماس بگیرید
با احترام مدیریت هتل فروغ بندرعباس سپنتا
Samsung ac complaint
Dear Sir,
Samsung window ac purchase date 21.05.2007
No cooling & keys are not working from 12.04.2010 and registered complaint samsung toll free number [protected] on 13th April. Call register BP No:[protected].
On 15 one technician came(Mr.Majid. Phone Number +[protected]) and checked the system and said that compressor has to be replaced and the kit (key) also. But he said that he is going on leave from 16th apri to 3rd may 2010 for a marriage at his home. I said that that is your personnel matter, in that case sent any other technician to change the compressor. He said ok I will inform to our office. since then I am every day giving complaint to toll free number, getting reply that ok we are forwarding you complaint to service centre.Then I rangup to the technician who visited me on 15th (Mr.Majid), he said I am on leave you talk to the service centre owner" Pappuji" hin number is +[protected]. Then I rang up to pappuji. I asked him about why the delay.He said that the technician is on leave "kya unka khermei shyadi hei to wo chodudenge"?
4 days back I got a call frm +[protected] saying that the next day technician visiting.But no one visited.Again 2 days back same call from the same number and same commitment but none visited.Its all ready 10 days no response from the service centers.
Shaji Mathew
shajimanasa@gmail.com
22-04-2010
I had very bad experience in terms of the product as well as the customer service at Samsung.
I bought (1.5 ton) Window A/C, Model No. AWT -182KA from "The Electronics Shop ", Swaroop Nagar Kanpur (U.P.)0n 12.02.2008 .
From the date of purchase A/C was not functioning properly with no cooling and there was no service provided by the company during its warranty period.On July .2009 suddenly A/C stop working. I complained to customer care than technician came and change the PCB but at the same time he did damages inside A/c .That technician (Mr. J. C. Rai) asked me to pay Rs.731/- but I refused to pay 'coz A/C was still not functioning after changing PCB.
Repeated attempts to contact the Samsung - Customer Service than person came from the centre and told Power Stablizer of A/C is not working properly and You should change it. Than, I changed the stablizer but the problem not solved.The persons send by service centre were not able to give any reasons as to why the A/c's are not functioning.
My complaint is that why the person from your centre are not able to identify the problem in A/C and given me the bill again and again rather the A/C is still(13.03.2010) not working.Now I feel Samsung A/C is not upto the mark and my decision to go for SAMSUNG brand AC was totally worng.
This is my request to look on this matter and please Replace my A/C.
Thanks
Dr. V. K. Shukla ( [protected]), Kanpur (U.P.)
My ac is not at all cooling nicely and on top of that water is leaking all the time inside the house .looking forward for an immediate action by the authorities.
ARCHANA SHARMA
LUCKNOW
Samsung split ac 1.5 ton (crystal wine ), model no. AS18EFB
POOR QUALITY A.C.
On 04/06/2009, I bought samsung split ac 1.5 ton (crystal wine ), model no. AS18EFB for Rs. 28, 490 Invoice No.920 from samsung plaza ( Prop. United Electronics ), Rattan Tower, Namdev chowk, Circuit House Road, Jalandhar 144001, Punjab, India .
A.C. stopped working after couple of days .I made a complaint against it but no action being taken yet . I am very disappointed with services of samsung . i request you to please send a engineer to us so that it can be repaired... and if it is not repairable then with due consideration it should be replaced
THANKU.
RAGHAV GUPTA
JALANDHAR
Yes, I do agree. SAMSUNG AC are useless.
Please read the mail below which I sent to the support.india@samsung.com -- still nothing happened. You can very well judge what one goes through after buying a Samsung product.
The Manager, Support and Services, Samsung India. Hi, This is to bring to your immediate notice that the quality of the service and SLAs of Samsung is deteriorating. This is regarding the complaint # [protected] for my 1.5 ton window AC which is pending for the last 6 working days and still no action has been taken on this ticket. I usually have to call the customer service centre 4 times on a daily basis to check the progress, but i get the same reply they are escalating it and please wait for today.
I am not sure, still after writing this email any action would be taken on this ticket or not but one thing I have realised and making other ppl realise that Samsung is not the product to go for in electronics. I have had a very bad experience with the product in all respects. Currently I am owning 3 products of Samsung and have got problem(s) in all of them.
The Samsung AC which I am owning has given me enough trouble from the day I bought it, every now and then there is gas leakage. I have been told that this particular model has been stopped because of this particular problem. Now tell me who is to be blamed, is it my fault that i trusted on this so called world class brand name "SAMSUNG". On top of it the services are really really bad.
Hoping that this email do not fall on blind eyes and deaf ears. Please wake now before it is too late. Believe me Samsung's foot print in the country will take a beating if you continue to provide products and on top of it services like this. Your services are thoughroughly THIRD CLASS and PATHETIC. Please see to it if something can be done in this regard, if you can not solve the problem on a permanent basis, atleast get the AC repaired, send your engineers on time, meet your SLAs
Hoping to get a quick resolution and also hoping that this mail is being read by somebody who can take a call responsibly.
-- Vikas
Within one year of installation the compressor went kaput.After numerous phone calls it was finally replaced.It's been just one month since replacement and there's no cooling at all...
Like the one above...Don't ever buy a SAMSUNG or even WHIRLPOOL product in your life!1
unduly harassed by samsung attitude
My 4 year old semi automatic washing machine is not working since 22nd may 2007. I registered a complaint with the company (Complaint no. [protected]) on 24th may 2007. We were visited by a company engineer who decided that a part needs to be changed and he promised to get it done in two days.
On 26th I called up at the engineers cell phone number to be told that the part was not available, but he would definitely get the repair done in another 2-3 days time. Again I called him up and was told it will take some more time. I called up the company helpline, where they assured me that the complaint will be attended to within another 2 days. Everytime we fixed a certain date and time, so as to be definitely available at home, but were kept waiting without a call or any information. The hepline is useless as they have no knowledge of availability of parts, the cost of repairs or who will be visiting etc. Yesterday I managed to speak to the company service centre, where I was assured that they were inquiring the part on an urgent basis and would be able to get the repair done in another 2-3 days time. And the part that will be replaced will cost about rs. 1100 but comes with a one month guarantee only! I am definitely unhappy and feel unduly harassed by their attitude.
air conditioner not working properly
I have purchased my Samsung 1.5 Ton Window Air conditioner from M/s Ashoka sales Sector 16 Faridabad arox. One month back. Since yesterday I am facing Problem - when I switch on AC from mains - Normally it goes to STANDBY First. When I Press StandBy Button On Remote or Front Panel Its switch ON. But what is happening NOW - When I switch ON AC From Mains Automatically I get Two Characters on AC Front Panel - " Ch #. This seems to be some ERROR occurring due to some Malfunctioning in Controller Section or any SEGMENT in the Display have gone BAD.
AC is also behaving ERRATIC while in SWING MODE or E-SAVER Mode.
PRESS TEMP UP AND DOWN BOTH BUTAN FOR 10 SEC FIX THIS PROBLEME OK.
Air direction is not moving, this is a hardware malfunction. Please tell me what to do.
Thanks in advance
Andreas
This Samsung AC is a pain, the engineer came and fixed it, but could not tell the solution so I could fix it myself in future. He did not open the AC to fix it but just pressed a few buttons. Can anyone tell me the answer please. Now its back again :(. Voltas is much better quality and service.
Dear sir, i am sent the complaint yesterday but no response from your side my complaint number is [protected] dated 09.08.2008, you are requested to kindly urgently takeup the matter and solve my problme, otherwise i am go to consumer court or other legal action against your company.
Why don't you take it back?
faulty a/c, not attending of complaint!
While going through the exhibition at cii chandigarh in the month of april 2007, I had booked one split ac at samsung counter. It was promised to me that the installation at my residence and one stabilizer which is required for the running of the said ac will be supplied free of cost along with other free gifts. Thereafter I deposited the required amount against bill no dkr - 656 dated 24/4/2007 at samsung dealer showroom (M/s dee kay vision pvt. Ltd. Sco 4-5, sector 8/c chandigarh). It’s important to mention here that the gifts given to me are of very poor quality which is not matched with your brand samsung. Anyhow I got my ac installed on 26/5/2007.
Its very sorry to inform you that with in fifteen days the a/c starts giving problems which was reported to samsung service center at chandigarh around 9th may 2007. The service engineer who visited my house after two days told that the stabilizer is defected so it should be replaced and I should contact the dealer in sector 8/c chandigarh. When I contacted the said dealer he was very discourteous to me and asked me to bring the defective stabilizer to his shop for replacement. When I protested that the stabilizer should be replaced at my place because its very difficult for me to first arrange a mechanic to remove it from the a/c and then again get it fixed with the a/c after replacement, but your dealer refused to do so. I have reported it to samsung branch office chandigarh where mr yogaesh has told me that since its not a samsung products so he is not in a position to help me. I try to get the phone numbers of the top officials of the company the same was not provided to me. Its important to note that the said dealer says that no warranty for a/c will be given if stabilizer is not purchased from him.
I registered my complaint on phone no [protected] on 16/5/2007 & 23/5/2007 also and I got my complaint number which is [protected].
From the net I was able to contact samsung head office in india number where I was connected with mr k. S. Mani (Extension no 2040) on 16/5/2007 and I told mr mani the whole problem. He assured me that he will look into the matter and get back to me on my mobile. When I did not get his call, then on 28/5/2007 when I connected again mr mani on phone, but to my surprise he told me that he is not in a position to help me and given the branch manager (Mr arun pal) office number (He did not have the mobile number of mr arun pal). I tried phone number 3048888 on 28/5/2007 at 12.30 pm, but the same was unanswered till 1 pm.
I have my views to say that when I booked the a/c at cii exhibition then it was told to me that the a/c will be supplied to me along with the stabilizer whereas I was not informed that the said stabilizer is of local made company. Secondly when the stabilizer got defective within 15 days of its working then it must be a low quality product then your company should not allow your dealer to sell that.
At the end I must say that sumsung customers are at the mercy of dealers and sumsung office has no control over them. Every body to whom I may able to contact try to shield the concerned dealer by not giving any phone number or e-mail address, so that I may able to registered my complaint.
Still I hope that somebody in sumsung organization may able to react to my e-mail and may able to save my faith in your brand. I must say that no brand can sustain in the market with this type of dealer service.
samsung a/c 1.0 ton received without starrationg no proper responce from the dealer the dealer name is saravan selvarathinam ranganathan st t nagar chennai pls advice me to
how to find the starrating they saying that the three star rating a/c machine the sticker will not stick on the machinge
pls revert back in my e mail address
thanks and regards
r nandha kumar
i have purchased sumsung a/c on 2005 april from that time it was not working propely i have purchased sumsung a/c bocz it is branded . but no responce
By Feb of this year i bought a Samsung 1 Ton Split A/c, Spoked and fed up with customer care for service of the A/c. Bad odor when switched the A/C. Worst service ever seen in my life.
Samsung india is good but service centre like I - CARE in delhi is so bad they sent private engineer without samsung voucher slip. They offering discount if u not getting samsung slip.
sir,
my work order no. is 08o8 -[protected]. I have already given my hard disk for replacement as it is under warranty at lucknow office at hussainganj on 18 aug 2008. they told me to query again on monday & i did exactly, thereby they told me to come on next wednesday, after that they told me to come on friday, then saturday and now on wednesday. they are not returning my hard disk and it has been one month that i am been suffering from this problem. sir please take some disciplinary action reguarding to this. help me to get back my harddisk on the given time. thank you.
RADAR INTELIGENCE SERVICE CAMEROON (RISCAM) is a data base security check firm; we are by this correspondence alerting you about our existence and the enthusiasm to cooperate with your company. We found out that there is a lot of piracies in the Nokia product here in East Africa and we can help you track down the perpetrators.
We operate in the search and furnishing of information (fact) whenever the offer is made to us.
We conduct enquiries in the domain pertaining to:
Debt recovering.
Litigation support
Employee’s misconduct
Process and relative affidavits
Pre-employment investigation
Bona fides of business concerns
Extortion of company’s property
- Tracing of ghosts customers
- Criminal defense investigations
- Unfolding fraudulent documents
- Financial investigations and asset searching
- Personal injuries and accident investigations
- Finding out information on a prospective client
- Detailed locus quo sketch plans and photography
While hoping that our proposals shall meet your aspirations, we remain open and prepared to respond to any further information from your end.
Respected Samsung Employee:
Sub: Irresponsible Samsung Customer Care at Trichy
I am from Trichy, Tamilnadu. I bought Samsung SGH-M600 mobile 6 months ago, Yesterday I asked Trichy Samsung customer care for data cable. Without any prior information, they dispatched Serial Port compatible data cable. But my system doesn’t support Serial port, I Have only USB port. They didn’t response to my question and they are not ready to exchange the Serial Compatible to USB compatible. They hadn’t given me the proper respect to me. ( I am an Engineer).
Due to this irresponsible, I stopped my purchase on Samsung company products. If you are not going to take proper action, I will not suggest Samsung company products to my friends and relatives. Due to them you are going to lose good customer like me.
Can I know about the USB compatible Data cable for SGH-M600 and its praise.
Reply to my email address muthu14ram@yahoo.co.in
Dear Sir,
On (date), [protected] I purchased a samsung projection TV, Model No; SP5YRZHEX/XTL Serial No ADHW31iyb00068A at (Bajaj electronics shop no; 7/8/17/18 M.P.M Dhimal complex (Big bazaar) Ground floor Abids cross road 500001 Hyderabad INDIA [protected]) phone 040-[protected]
Unfortunately, picture tube manufacturer fault has not performed well I am disappointed because the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly and was misrepresented, etc.) since last six months TV was not working when my mother is calling to Mr Brigmohan(manager of bajaj electronics hyderabad ) the service was not performed correctly know they demand to pay more money Rs 25.000 i don't know what shall i do please advice me?
To resolve the problem, I would appreciate I want – money back, or exchange, etc.) .
I look forward to your reply and a resolution to my problem I will wait until [protected]) before seeking help from a consumer protection agency or the Better Business Bureau.
Please contact me at the address e-mail or phone shown above.
Sincerely,
Musavir Uddin Mohammed
0048-[protected]
bmw424@yahoo.com
splite a/ c purchase
hello, this is to inform u that i m from amritsar and i bought one split a/c from ur company 4 months back, i complaint in ur amritsar service centre they came once to see the split and then they never turned up, i have given complaint thrise but they are not coming and i m suffering from hot degree temperature, please look forward as earlier as possible.
i will be very thankful to u,
mahajan gaurav
terrible customer service
I received my brand new refrigerator on april 23,2007. It was not working properly. It beeped every minute, 11 times, 24 hours a day. No light in my fridge and the ice dispenser was sticking, all the time. After 4 weeks of constant phone calls, to them. They never called me. I returned the refrigerator and got a maytag. They lied to me and never did fix my refrigerator. They had 1 company come out 1x and thats it. All they did was say, yes its broke, we need parts. After I returned the fridge, I got a call 1 1/2 weeks later from the service company that my parts finally came in. Samsung has a jd power award for excellent service. I have a 4 page documentation of how badly my service was handled. I was even lied to my their customer service reps, numerous times. I have emailed jd power, (I suggest anyone else please do the same) its jdpower.com contact them via email and either start typing or type ahead of time your complaint and attach it to your email. That is what I did. I also emailed samsung, of coarse I got a generic response. I am mailing letters and going on the internet to any complaint forum that I can find. Please do not let them get away with such poor service. I will never buy samsung again, but lets save other people from endless time and energy dealing with a company that will get you nowhere.
Thanks for reading.
unbelievably bad customer service!
I made the unfortunate mistake of buying a samsung product and have found their customer service to be unbelievably bad! Actually, you can't get a response from them despite repeated letters to the ceo!
Initial correspondence sent twice:
March 1, 2007 second request & ndash; march 7, 2007
Confidential & ndash; sent via fax and us mail.
Kun - hee lee
Chairman and chief executive officer
105 challenger road
Ridgefield park, nj [protected]
Dear kun - hee lee,
Their service is terrible!
We have purchased two Samsung big screen TVs a 75" and a 85" and both of them failed at the two year mark and There is no Samsung service centers in Interior Alaska. I have been working with customer service and they offered me a refund. What a load of BS, I don't believe they have any intention of ever giving me a refund, all they do is ask for the same information over and over and then they come up with new requirements that I believe are intended to make me give up and go away.
I wish i read these comments BEFORE purchasing a refrigerator- it stopped working within 30 days of purchase and the right hand has absolutely NO idea what the left hand is doing! Set up an appt for repair on a Thursday and then several days later got a text saying-hi we will be out Monday?! I had already changed appts scheduled for Thursday and now i am supposed to reschedule my Monday as well?! Wish I had gone with a different brand! Next time I will
I had a problem - The person I was calling, could hear his own voice (echo) so, Samsung Store (Vancouver) send my phone for the repairs in Toronto, later appeared another problem – the phone could not recognise any sim card. Then they send it again to Toronto. After I received, în a few days Echo problem returned back so they send it again to Toronto to fix. In total my phone was sent 4 times to Toronto for repairs – every time leaving me with no phone for weeks and a lot of waste of time and so much stress.
Guys believe me I have spend so, so many hours for the past 9 months over the phone, live chatting on computer and emails with their customer service telling me : “This issue was escalated in top priority and discussed with higher management” Everybody knew me already in their offices I guess. By the end I was speaking over the phone with the general manager of the upper department, you know what he said- I can hear this disturbing noise of the echo, but I can not do anything as our policy is to do what our computer test are giving, our computer test declared your phone is working good as per manufacturer’s specifications, so please use your phone as it is…
Can you imagine that?
I have learned one thing- nowadays all the phone are practical identical, our human eye hardly will see the difference- photos/speed etc. What you are really buying is the company you will deal with later. What you will do if your phone got broke? Samsung has the WORST customer service from them all, you can find tons of people like me on the net, Samsung will replace 99% of your phone hardware but will never replace you with a new phone.
Usually I am not writing reviews, but this case got me supermad, I have spend about 1400$ for the phone and wirelescharger and I keep it in my drawer now. I was huge fan of the Samsung, as I have many appliances în my house from Samsung, but this phone was the last one for sure. I remained loyal even after they were blowing batteries în people's hands with the Note 7 and I believed in them and I bought this S8+, but I regret so much.
Do not make my mistake. There are so many good phones like Iphone, Google Phone etc. with a great customer service- just ask your friends.
If anyone at Samsung reads this or gives a toss then I would like to hear from them, I have tried and tied and waited and waited for over 12 months for support from Samsung on my Printer, today I'm told to call HP they now do Samsung Printer support in New Zealand, well I was told they were there till 9pm, nope, then another number they gave me they said was the 24 hour support number, nope another lie the closed at 6pm, so I tried again online it then said no support as product out of warranty, well it wasn't when I first tried to get support, regardless even for a cost you think they would at least ask the customer the issue and offer some sort of support but no its HP and they don't even talk to you...So SAMSUNG I'm one very unhappy customer, I own many Samsung Products, so call me, be real give support call me New Zealand [protected], my issue I believe can be resolved just with a phone call or at least email me auzzie@outlook.co.nz my printer is a SCX-3405FW Laser Multi Function
I will live in hope as next step is the rubbish dump if I hear nothing from Samsung or HP
Sandra
Samsung - India : A loyal user of Samsung Galaxy S & Note series since 2011, which also indicates that I had good amount of trust on the company. However on 16th Sept. 17, I got stuck in a rain for merely 5 mins, to my shock the “IP68” and “water resistant phone” Galaxy S7 Edge started behaving very weirdly after reaching home but in a funny way my other “non-water resistant” phone OnePlus 3 (I was worried a lot about the phone because of the rain) was perfectly fine and it speaks about the quality of the former.
Today I went to a Samsung service Centre by postponing my all other duties as the priority was to repair my “EXPENSIVE” phone. Now they’re asking me 30K INR to repair my phone for which I’ve already paid 58K+4K (warranty extension for peace of mind). I tried everything to explain them (service centre & customer care) but they’re giving me hell lot of excuses as rain water is not pristine and the warranty is valid for pristine water only and so on..
Now isn’t it false marketing when you are showing that one can use a product while it’s raining? Coz if you are not sure about the qualities and capabilities of your product then you should not promote them accordingly, isn’t it? Is it how you are planning to get back the trust of your consumers after the Note7 fiasco, Samsung? It seems Samsung is so focused in marketing their Flagship products that they forget to deliver the commitments and trust factor for which consumer buy their products at the first place.
Obviously I’m not going to pay 30K for the repair instead I can buy a premium phone for which I’ll receive actual premium quality along with services and shall not get trapped with this kind of scam.
Really bad products and Bad after sale services, Bought one Fridge and it stopped working in 7 months. Its been 9 days I m exchanging calls with customer support by my problem is not yet solved.
Dears,
i am cherry, i faced a very bad experience with Samsung Egypt, the worse company and worse customer service i have ever seen.
i bought a mobile ( Note 4) since 3/11/2016. my phone has been dropped down (screen touch problem), when i came to the facility team they advised me that i can repair it with 2500 LE within 3 weeks.i even never heard about the VIP, by chance i heard that from my brother that i can repair my phone with the VIP system.i called 6580 Samsung Customer service, they advised me that i can be VIP member but i must check again with them in order to be activated on their system and the agent told me he can make exception as it is valid till 3/5/2017 only and i passed the VIP duration, at 23/5/2017 i called them, they confirmed to me that i can repair my phone with 400 LE only as VIP member. i gave my phone to my nearby store ( shoubra) they gave to me a receipt that i will pay 400 LE only to repair my phone.i attached the receipt. when i came to get my phone, they told me that my case was rejected.i called the call center manger ( MR Sarry Younis) he told me he will call me back and listen to the calls as i promised from his agent that VIP activation is valid and i can repair it with 400 ONLY. he was not helpful at all. even he didn't try to reach me . i called him and he advise me that they will not do anything to me. worse brand ever, they didn't respect their words.i advise all the people to not buy Samsung ever, they will regret as i am now.
my serial number : [protected]
the receipt number : 2733742
my phone number [protected]
please i need someone who can help me .
Very bad experience, my mobile has a problem of signal not comming for that reason they kept the mobile for three days and told me that it has mother board problem, then i decided not to repair the phone as it was costing for Rs. 4500/-, but one engineer from Delhi made it and signal was showing . Then display was not working becoz in the service centre they changed my mother board .I will never buy Samsung in my life and will tell not to buy others also.
from
About 6 weeks after getting a Samsung Gear 2 watch, it started to malfunction. It was sent in for repairs and was returned a month later with the same problem. I was instructed to send it back to the repair department. After a few weeks I received an email from Samsung saying it has been put on hold for an unavailable part. The repair center cannot provide me with a date when its going to be repaired. Any other company having this much difficulty repairing their product would have replaced the device. It would seem that Samsung repair center cannot repair their own devices.
I gave up getting my Galaxy Note 5 repaired after sending in 3 times. I have been a long time Samsung customer, no more, I cannot continue to support a company that doesn't care about their customers.
Also, beware of the bezel it is also defective as well. I purchased a gear s2 from best buy on December 2015 for my wife as a Xmas gift. About a month ago, during normal use (she was checking a notification) the bezel popped right off. I called Samsung Support and they gave me a shipping label to send off the device for repair. I did not hear anything back and got an email stating my product was being shipped back to me. I got the device and the bezel was taped back on and not fixed. I was furious, I called Customer support back and they apologized and emailed me another shipping label. I sent back the product but this time monitored the repair online. They wanted to charge me $73 for the repair stating that I had caused the physical damage. I left message for repair center in Texas but have yet to hear back after almost a week. It was not until I put a message on Samsung Facebook forum that someone contacted me about repairing the device. But I have been talking to Samsung Support on Facebook for 4 days now with no resolution other than we will give you a discount to fix the bezel. I am a loyal Samsung customer (3 Tvs, 2 note 4s, 1 tablet) and disappointed in how they treat there customers. There product is good but if it becomes defective good luck on trying them to repair it, even if its under warrantly. It's the prinicipal of the matter, where Samsung should stand behind there product and customer. I was not asking for a new watch just for Samsung to repair my Bezel at no charge b/c this occurred during normal use and I have a warranty. I will not purchase another Samsung product again nor will I advise anyone to do so as well.
cheating people
My name is saravanan I am from chennai tamilnadu in india today (18-may-07) we bought (Booked) one samsung split ac in my father name mr. P. Govindan he is a central government employee he is having the facility to by a materials through central stores deportment (Csd canteen). Today morning by 10am we went to fort csd in chennai, tamilnadu to by one 1.5 ton split ac they asked to pay the amount through dd we took the dd and paid by 10.30 am itself they (Csd) given a token to as and they asked to come by 2.30 pm to collect the formality letter we waited up to 2.30 pm not only we lot of people in the same condition. But sharply we got the letter by 2.30 pm that’s grate then only we came to know that we want to collect the split ac from one authorized dealer one how is setting 15 km away from the current location.
Then we reached the place finely now me and my father is happy because after this much of time waste at least we achieved today’s target but there one more big surprise is waiting for us.
The dealer (Ponnmoney marketing private limited, #4 railway colony 1st street, metha nagar, chennai-600029 ph: [protected], [protected], [protected]) simple saying the delivery time will takes another one week to 10 days.
During the billing nobody informed, during the time of collecting letter also nobody informed, after wasting one full day we reaching there to collect the material then only we come to know message.
The dealer is shouting on as and he is telling & ldquo;if you r not willing to wait you can cancel the order” but the thing is there is no procedure to cancel also. Ok, then we accept to wait for the period then he is asked us to sign in delivery chelan and also in all the formality papers if you are not signing we will not take the order like that he is saying. There is no other go we signed in all the paper including the delivery chelan and came back home with out any material. My very big worry is the amount which paid also money nobody giving anything freely but they taken our money with out giving proper documents.
I never seen this kind of worst dealer (Ponnmoney marketing private limited, #4 railway colony 1st street, metha nagar, chennai-600029 ph: [protected], [protected], [protected]) in my life.
Finely he said & ldquo;this is the procedure” that is for the dealer or for samsung I don’t know. One thing I want to say is we went to buy an ac but we booked it (That also not 100%).
always samsung giving very poor customer service and the product also seems good but perfoming very worst.
Yes! Buying things in CSD is a worst experience. The canteen management behaves as if things belongs to them. But they must understand, they are not giving there things, it is government materials given to every ex service men. What to do. Because army culture is a slavery cultury. Officers getting royal treatment in stores where as all PBOR's are treated in a rude and unjustified manner
WE HAVE PURCHASED SAMSANG SPLIT AC MODEL NO. AS 18 ASTL SR.NO. 0025PPOSC00736 AND 0023PPISC00452 FROM BECOOL ENGINEERS SALES AND SERVICES, SHOP- NO2, SUVARNA NIWAS, NEAR NEELKANT APTS, KADAMWADI, MAROL PIPE LINE, ANDHERI - EAST, MUMBAI - 400059, TEL - [protected], [protected], Email - becoolengineers@yahoo.in. BY CHALLAN NO -03/2010-11 DATED- 08/04/2010.
WE PAID RS. 25000/- BY CHEQUE AND Rs. 1400/- BY CASH AS AGREED FOR ONE SPLIT AC OF SAMSUNG WITH INSTALLATION AND ELECTRIFICATION WORK WITH ELECTRICAL TRIPPERS WITH WIRE AND CASING CAPING WITH ALL LABOUR CHARGE.
ONCE WE PAID THE AMOUNT THE SAID PARTY LEFT THE HALF JOB, AND NOT COMPLETED INSTALLATION AS DECIDED, TILL THE DATE WE ARE NOT IN RECEIPT OF PAYMENT RECEIPT AND ORIGINAL INVOICE FOR THE PURCHASE OF AC.
WE TRIED TO CONTACT MR. VIREN PRO. OF BECOOL ENGINEERS, BUT HE IS NOT RESPONDING.
IT IS SIMPLE MATTER OF NON COMPLIANCE OF WORK ONCE RECEIPT OF PAYMENT.
SO WE REQUEST YOU TO TAKE THE NECESSARY ACTIONS AGINST SUCH AGENCIES WHICH ARE SUPPLING GOODS BUT NOT COMPLITING JOB.
LOOKING FOR YOUR PROMPT RESPONSE AND ACTION
THANKING YOU
FROM
SOHAN LAL AGARWAL
B - 21, AVANTI APT, SIMPOLI ROAD, HARIDAS NAGAR, MUM BAI - 400092, BORIVALI -WEST
e-mail : agarwal_sohanlal@rediffmail.com
I am a proud owner of an samsung ac. I already own a godrej ac. Both are doin good . Samsung biosleepplus is one of the best selling ac's at the moment . So nuthing to worry about.At the end of the day i ll go for an samsung ac.
I am glad that I have come through this bolg just a day before i was about to finalize buying a SamSung Split AC. Now I have changed my mind and planning to buy Hitachi or Voltas. I would appreciate any review by anyone on these companies Split Ac's(1.5ton).
Fatima
Well I came this blog very late, already had bought samsung 1.5 ton a/c. I am worried tht i may not have to go through same problem..
GOD my MONEY
samsung is such a well known brand but its a shame how due to the foolishness of some careless dealers this big brand is taking a big blow on ratings, i have used a few samsung products and i am quite happy with their performance. i am planning to buy a split a/s so i was doing some research on the netand i came across this blog. well choosing samsung was at the back of my mind but i think it would be better to spend little more and go for performance in the long run. After all the reserach that I have done I would short list. 1. O GENERAL 2. CARRIER 3. HITACHI 4. VOLTAS 5. LG
its really sad when these electronic items conk off even though the companies spend milions on R&D but there are some manufacturing defects which are very sometimes very hard to catch during quality control. But companies should back dealers and take full responsibility of such faulty products. In the end what matters most is "CUSTOMER SATISFACTION"
its always good to buy stuff from authorised dealers who have a history of good customer care and after sales service.
I work for Philips in Dubai and we can go the extra mile just to make sure that the customer is happy.
Tayseer
Dubai U.A.E
Thank God I came across this page! I had finalized buying my 2 Ton Split AC - Samsung. Now I have decided to opt out - NO MORE SAMSUNG - I will pay extra and go for Hitachi or Carrier - may be I will check Panasonic and LG also.
G. K. Ganguly
Kolkata
We have purchased an Samsung A.C 1.5 Ton about one and half year ago. Recently we shifted our house to newly built. Shifted our A.C too. After fixing it very seldom we used our A.C. Meanwhile suddenly one stopped its cooling process and started only air was blowing. Called the technician and he attended the complaint and replaced a part called capacitor in the outer unit.
After replacement of capacitor A.C was functionin normally.
Suddenly one day total system was stopped functioning.
What might the problem please let me know. It's either electrical or mechanical.
Few days ago i have purchased 1.5 ton Split unit but i am anxious to know that performance of Samsung is not good.
Samsung should pay its attention to this matter.My ac took almost 20 days in the begining to start working .i do not know what will become of it in future
Regards
Sarfraz
refrigerator died right after warranty period
What a rotten product; what a rotten company. Shortly after the warranty ran out, so did the small printed circuit board which controls my refrigerator. When I tried to find out how this could be, all that I learned was that there is no person to talk to! At the same time, I was contacted by samsung to say that my washing machine was recalled because it could cause a fire. Finally, the very nice repair people told me that samsung wanted $349.44 for the circuit board... 40% of the price of the refrigerator. Classic rip-off. Don't be fooled like me.
I bought a Samsung refrigerator two years ago (over $900) and it suddenly failed to make ice and the control panel black out. After contacting customer service, I was asked to schedule a checkout for fix. Per a friend's bad experience with a Samsung refrigerator I bought a new one with different brand and hauled the Samsung to a junk yard.
I swear these things are set to self destruct right after the warranty expires. My french-door style [model RFG298aabp) stopped cooling at 5 yrs and 3 months. Called samsung and they led me to believe that it would still be under warranty if it was the 'sealed system'. I called back again to speak to another agent -- same story. I scheduled a tech to come out days later. First thing he said - not under warranty. Looks like the compressor is working but there is a leak somewhere... it would take time to find it. Estimate = $600-900 to repair.
I called Samsung to find out why I needed to pay to have a person tell me this and now eat the service call?! I asked to speak with the top rep department and have Samsung make it right -- repair this $3000 refrig. NO HELP. Sorry -- out of warranty. NO ###.
Nice people on the phone -- but no customer service or support. Despite being beat over the head on hold with the recording say... we strive and excel in customer service... B.S.
Not going to pay that repair bill to have something else fail... or risk it leaking again after the >ninety day< repair warranty.
Buying something other than samsung crap. But -- it seems all brands don't last at all.
My grandmother has a 40+ old refrigerator and oven that are still running strong. If they make parts for your older appliance? Don't get rid of it! Lesson learned. Not buying their TVs, phones, etc. Seems they are too diversified and won't support their products.
My warranty ran out 3 months after the date. My refrigerator side doesnt cool down. Samsung sent a company over to repair it. The tech was here for approx 5 min and said it was the defrost sensor, Five days later they came back with the sensor, replaced it and my refrigerator still didnt work. So i called Samsung back and they said they couldnt assist me, and for me to deal directly with the company THEY sent over. So now they said it was the computer circuit and they replaced that and the fridge is still not working. Im out $260 and i still dont have a fridge. I also have a Samsung TV which works great. I also have a front loader washer/dryer set. The washer works great but the dryer drum cracked in half yup 2 months after warranty. So i put my old dryer back in from Kenmore and it works like new. I will never purchase another Samsung product again.
my french door rf26xaebp samsung refrigerator is also junk. the main control board has been replaced, twice. still does not preform properly. 88 and 87 blink all the time.
i have tried every thing, to reset it, but nothing works. company doesn't care. like wise i will never buy another product from this so called company its my own mistake. i always research every appliance, on line, this time i didn't and now paying for my mistake
dolores craig roberts
I can provide the board for 225 + labor let me know my phone is [protected] chaeck my add at houston.craigslist.org/app/[protected].html
Now I'm very scared by reading all of your comments! I have a Samsung side x side RS2556SH. I was told today that we need the Main Circuit Control. That sounds expensive to me. We got it 4 years ago at Best Buy. With all of your experience, should I spend the $$ to fix it or go buy a different one?
I've already sunk in about $200 so far - 2 weeks ago they came and replaced a fuse on the fridge side. The ice maker & water is not working either.
Any advice is appreciated...
PURCHASED SAMSUNG REFRIGERATOR NOVEMBER 2007 CIRCUIT BOARD JUST WENT OUT. NOT COVERED BY WARRANTY. PAID OVER $2000.00 FOR THIS PIECE OF CRAP!
NEVER AGAIN ON A SAMSUNG PRODUCT.
What's up with the ice dispencer on the model RS2556BB side by side? At least once a week it clogs up to where the holding tray has to be taken out and shaken or dumped, defrosted and refilled.
I too bought a Samsung fridge (model # RS2555SL, side by side) in Nov 2003. I bought the 5 year service performance plan from the store where I purchased the fridge. THANK THE LORD!
Suddenly in Sep 2008 my refigerator stopped cooling without warning and the temp just kept blinking. I called the warranty plan, a tech came out and said the regulater went and he would order the part and put it in. During that initial visit, he unplugged the unit, opened the door, and took out the drawers and shelving. Unplugged all wires inside behind the cooling draw and removed a cover to reveal a coiled unit that keeps the fridge cold. IT WAS COMPLETELY FROZEN OVER, the tech defrosted it with a blowdryer like item, hooked everything back up and set the tempurature. In an hour or so the unit was back to the right temp and the unit was working well UNTIL 1 WEEK LATER WHEN IT DIED AGAIN! I called the tech back, he came out again, same issue, ordered new parts (THE COMPUTER BOARD), defrosted it again, and for a week all was fine. The computer was replaced and still the same issue. After 5 more tech visits and replacing the entire back of the refrigerator the unit was deemed unrepairable and the warranty I purchased covered the cost of a replacement of equal value to the specs on the model that was a LEMON! OH and lets talk about the food spoilage that occured during these episodes, luckily I was reimbursed under the warranty for every loss of grocery episode. I hope all of you who are not under warranty find this helpful and maybe try to defrost the unit inside the fridge side. PLEASE REMEMBER TO UNPLUG THE UNIT FIRST.
I will NEVER EVER buy a SAMSUNG product again!
We have had nothing but troubles with our SAMSUNG fridge..its only 1 1/2 yrs old..and had to have service guys out 7 times so far..and its still not working! SAMSUNG will not back their product..so NEVER buy a SAMSUNG FRIDGE..NEVER! Please listen..dont EVER buy a SAMSUNG fridge!
delay in delivery and installation of samsung split ac
My name is mani. I bought samsung 1 ton split ac in amutha & co, tambaram, chennai, india on 13-may-2007. At the time of purchase they (Amutha & co) said that item will be delivered and installed by tomorrow evening between 4 pm and 6 pm (14-may-2007) , but they did not keep their word. I called them after 6 pm on 14-may-2007 several times and when ever I call they were saying that item is coming to your area. And at 9 pm when I called they said that item has not come from storage itself and tomorrow only it would be delivered. If they did not get item from storage itself then why they promised me that it would be delivered on 14-may-2007. After that finally I received item on 15-may-2007 afternoon. But they did not install it. They said that service engineer should come from company (Samsung) and by today evening (15-may-2007) they will come and install. But no body came and I called them at 6 pm and they said that (Amutha & co) service engineer may come tomorrow or day after tomorrow. Is this the way of cheating customers? If dealers are cheating like this then why samsung is giving dealer ship to them.
poor quality product - horrible customer service
I bought a samsung air conditioner (As 18wcx) from bismi 0n 24 mar 2007 (Invoice number 20194) in kochi. Air conditioner stopped functioning (Of course the fan and compressor works, but no cooling) from the third day of installation. Samsung refused to replace the unit, but started sending technicians to repair the unit. But after 3 rounds of repairing the ac is in same condition.
I have been in touch with samsung customer service every week, they have give me letcher on heat load, electrical circuits, compressor. I had followed the recommendation made by the sales person at bismi. Either of these two parties should take responsibility and replace the ac and not use my home as a training ground for service personnel.
faulty compressor
I purchased a samsung air conditioner on 24th of april, form the day it has been installed it never cools below 29 degrees, so I made a complained the next day it was installed that is on 27th but the service people came only by 6th june and found that the compressor is faulty and they went, they never repaired it, they said that some other service people will come to repair it but no one turned out.
I completely agree that Samsung offers the worst customer service in the consumer electronics market.
I have purchased an 1.5ton split Ac from samsung in may09 and till today its not working properly.
The samsung engineers know nothing about their Acs and right from bottom to top everyone in Samsung is highly irresponsible.I think the company should shut down its operations in the face of numerous complaints that its customers have to face everyday.Complaints that never get attended.I think a boycott should be carried out by the consumers with the help of media to remove the name of samsung from the consumer electronics market. It is the ### company that i have seen.
Dear sir, i am sent the complaint yesterday but no response from your side my complaint number is [protected] dated 09.08.2008, you are requested to kindly urgently takeup the matter and solve my problme, otherwise i am go to consumer court or other legal action against your company.
i nihal singh, 713/11 NH-4, Faridabad Haryana Mobile No. [protected], purchase Air Condition Model No. 182KA vide 2022 dt. 23.04.08 through M/s Electronic Traders, 2&3, Shiv Mandir, Market No.5, NIT Faridabad-121001, i am loged the complaint on 09.08.2008 but till date not repair by your staff. I am requested to you please kindly takeup the matter at your level please.
samsung has the ### customer service..completely agree... even we had to go through this ordeal... Repeated complaints and several calls to the customer care number have yielded no result... So please .. anyone seeking to buy a new air conditioner... its better to go without one dan buy a samsung and lose your peace of mind...
Hi
I have purchased a samsung 1.5 split airconditioner. Al went fine till the warranty, it started from there i.e gas leak, low cooling. Now this time when i switched the Ac's on, when the compressor is on the whole power in that phase goes off. i.e the fuse is getting burned.
This is how the samsung Ac Works
I have purchased a split Samsung AC from The Time & Tune Behala Manton Super Market Ph No 033 [protected] on 27th May 07. The same was installed on that date but the air conditioner is not providing any chillness. It is getting started but after 2 to 3 mins only the fan is working.
I have complained over telephone on 28th ,29th ,30the & gone in person on 2nd June. Each time the service is confirming that someone will attend within one hour but no one has reported till date. If the mechanic reports that there is some problem with the machine then I will return the same & ask for refund of my money & buy machine of other company who gives good product & service.
We have purchased one SAMSUNG split AC from our local shop NATIONAL ELECTRONICS-SAKCH, JAMSHEDPUR on 28.05.2007. Service person who has come to install , simply intall and went back. Till today ( 31.05.2007) it is not started. After atleast 100 complain and 10 times visiting to shop, no service engineers have visited . Still set is hanging on wall without operation. The person who has come to install has finally told that this set is FAULTY and only service engineer can rectify this. But till now nobody has come forward to check or rectify it.
It is my sincere advice to all who are planning to buy AC, PLEASE DO NOT BUY SAMSUNG AC.
I purchased a samsung split 2 ton a/c from firozabad-gupta electronics on mar. 2006, i complaint for a prob. (less cooling) in nov. 2006. But up to march 2007 no response was coming, again i do a complaint in mar.2007 then a engineer visit to my home after 3 days ,on that time electricity were not coming so it goes back and still now no response is coming, i also complaint in customer care. My family faced too much prob. as i have use this samsung a/c 1st time, really its a very bad experience, and surely if no response coming then i'll go to media and consumer court.
Very poor customer care service from Sam sung.i have purchased Samsung 1.5 to A/C, but it not provides the chillness. It simply ran in fan mode. I have register complain. But no response form their side... I strongly refer DONT GOT FOR SAMSUNG A/C.
service is not available
I have purchased one samsung sgh x-700 mobile phone in chennai. The mobile phone is still under warranty. The mobile was taken to the company authorized service centre, at ayanavaram, chennai. I find the service engineers were not properly trained. They were unable to solve the problem. I was given back my mobile saying that the board got crack, and no spares with them and phone cannot be repaired. I wonder how samsung can sell a mobile in a show room, if they cannot offer after sales service. Samsung mobile buyers may kindly take a note of this and give a second thought if at all to buy a samsung mobile phone. This is posted fairly in view of good faith to warn the consumers.
samsung split ac sucks!
I have purchased a 1.5 ton split ac from a franchise named vasanth & co at my native pudukkottai (Tamil nadu). It was purchased around these time last year. It worked for a very less time for the last one year. Since we got the ac it is not too hot or we were not there at home most of the time to utilize. I can briefly say it is under utilized in the past 1 year. Now the summer has started and if we switch on the ac, it runs for 15 minutes and the trip switch turns off. We suspected the power supply and the hot climate. One intelligent underaged ac mechanic (Courtesy franchise vasanth & co) came and he checked all and he said all are fine with ac and only we need to increase the main fuse with 32 amps instead of existing 16amps. We changed and the result is same. Now nobody turns up to check and rectify the issue. The ac does not run continuously for more that 15 minutes. We spent 22,000 rs for nothing but a piece a ### the does not work. The samsung co. Is also not concerned about these franchise rascals...
A C IS NOT COOLING
Check the capacitor in the outdoorunit
samsung ac split model ast 30c4be
indoor unit not responding to remote control commands while the lights blinking with alarm noise
someone told me needs reprograming but no codes avilable.could u please who be able to provide me with the codes for reprog.thanks alot.
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