Samsung
Reviews and Complaints

SAMSUNG service is bad!

I purchased a new Samsung monitor over a year a go now. However, I had a problem with it from the start. I thought it was my computer and returned my computer to the place of purchase within 90 days. By the time it was figued out it was the monitor and I contacted Samsung they told me that they could only send out a reconditioned monitor. They did and it was not good, the pixels were bad on the replacement monitor. I contacted them again, they sent me out another monitor. I feel that they send me out the exact monitor I sent them had the same problem as the original. I was able to hook up an old monitor that I had and my computer works just fine.
I have been on the phone with Samsung many times, and in December 2008 they told me that they were going to send me a refund. I have called them many times since to find out the status of my refund. They leave me on hold forever, then come back with me and tell me that they will have someone contact me within 24 hours, they never do. I have been told many times by their executive relations department that the check was in the mail, there were no problems. I called them again yesterday, March 18, 2009 I was again told that someone would get back with me within 24 hours, they did not. I called back today March 19, 2009, I was left on hold for an hour waiting to talk to someone in another department, they finally hung up on me. I called back and I was then again told that someone would get back with me.
All I want is this to be resolved, I feel that Samsung has not been treating me fairly. I thought Samsung had a good reputation, however, if this is the way they treat consumers. This is just not right!
Sincerely,

Nancy Gilkes

sir,
I have a samsung monitor and the problem in my monitor is this some patches in the center of the picture tube on my monitor. when i was complained in service center but my problem is not solving and he said your problem has been solved.But i am facing same problem on my monitor. Please solve my problem my contact no. is [protected], [protected]
Thanx

Samsung monitor dead:

Model: SyncMaster 594MG
Model Code: KS15SLBVR/XTP
S/N No:LB15HHAL9214007
My Contact Number: [protected]/[protected]

PRESS TEMP UP AND DOWN BOTH BUTAN FOR 10 SEC FIX THIS PROBLEME OK.

Air direction is not moving, this is a hardware malfunction. Please tell me what to do.

Thanks in advance
Andreas

This Samsung AC is a pain, the engineer came and fixed it, but could not tell the solution so I could fix it myself in future. He did not open the AC to fix it but just pressed a few buttons. Can anyone tell me the answer please. Now its back again :(. Voltas is much better quality and service.

Dear sir, i am sent the complaint yesterday but no response from your side my complaint number is [protected] dated 09.08.2008, you are requested to kindly urgently takeup the matter and solve my problme, otherwise i am go to consumer court or other legal action against your company.

Why don't you take it back?

We have purchased two Samsung big screen TVs a 75" and a 85" and both of them failed at the two year mark and There is no Samsung service centers in Interior Alaska. I have been working with customer service and they offered me a refund. What a load of BS, I don't believe they have any intention of ever giving me a refund, all they do is ask for the same information over and over and then they come up with new requirements that I believe are intended to make me give up and go away.

I wish i read these comments BEFORE purchasing a refrigerator- it stopped working within 30 days of purchase and the right hand has absolutely NO idea what the left hand is doing! Set up an appt for repair on a Thursday and then several days later got a text saying-hi we will be out Monday?! I had already changed appts scheduled for Thursday and now i am supposed to reschedule my Monday as well?! Wish I had gone with a different brand! Next time I will

I had a problem - The person I was calling, could hear his own voice (echo) so, Samsung Store (Vancouver) send my phone for the repairs in Toronto, later appeared another problem – the phone could not recognise any sim card. Then they send it again to Toronto. After I received, în a few days Echo problem returned back so they send it again to Toronto to fix. In total my phone was sent 4 times to Toronto for repairs – every time leaving me with no phone for weeks and a lot of waste of time and so much stress.

Guys believe me I have spend so, so many hours for the past 9 months over the phone, live chatting on computer and emails with their customer service telling me : “This issue was escalated in top priority and discussed with higher management” Everybody knew me already in their offices I guess. By the end I was speaking over the phone with the general manager of the upper department, you know what he said- I can hear this disturbing noise of the echo, but I can not do anything as our policy is to do what our computer test are giving, our computer test declared your phone is working good as per manufacturer’s specifications, so please use your phone as it is…
Can you imagine that?

I have learned one thing- nowadays all the phone are practical identical, our human eye hardly will see the difference- photos/speed etc. What you are really buying is the company you will deal with later. What you will do if your phone got broke? Samsung has the WORST customer service from them all, you can find tons of people like me on the net, Samsung will replace 99% of your phone hardware but will never replace you with a new phone.

Usually I am not writing reviews, but this case got me supermad, I have spend about 1400$ for the phone and wirelescharger and I keep it in my drawer now. I was huge fan of the Samsung, as I have many appliances în my house from Samsung, but this phone was the last one for sure. I remained loyal even after they were blowing batteries în people's hands with the Note 7 and I believed in them and I bought this S8+, but I regret so much.
Do not make my mistake. There are so many good phones like Iphone, Google Phone etc. with a great customer service- just ask your friends.

If anyone at Samsung reads this or gives a toss then I would like to hear from them, I have tried and tied and waited and waited for over 12 months for support from Samsung on my Printer, today I'm told to call HP they now do Samsung Printer support in New Zealand, well I was told they were there till 9pm, nope, then another number they gave me they said was the 24 hour support number, nope another lie the closed at 6pm, so I tried again online it then said no support as product out of warranty, well it wasn't when I first tried to get support, regardless even for a cost you think they would at least ask the customer the issue and offer some sort of support but no its HP and they don't even talk to you...So SAMSUNG I'm one very unhappy customer, I own many Samsung Products, so call me, be real give support call me New Zealand [protected], my issue I believe can be resolved just with a phone call or at least email me auzzie@outlook.co.nz my printer is a SCX-3405FW Laser Multi Function
I will live in hope as next step is the rubbish dump if I hear nothing from Samsung or HP
Sandra

Samsung - India : A loyal user of Samsung Galaxy S & Note series since 2011, which also indicates that I had good amount of trust on the company. However on 16th Sept. 17, I got stuck in a rain for merely 5 mins, to my shock the “IP68” and “water resistant phone” Galaxy S7 Edge started behaving very weirdly after reaching home but in a funny way my other “non-water resistant” phone OnePlus 3 (I was worried a lot about the phone because of the rain) was perfectly fine and it speaks about the quality of the former.
Today I went to a Samsung service Centre by postponing my all other duties as the priority was to repair my “EXPENSIVE” phone. Now they’re asking me 30K INR to repair my phone for which I’ve already paid 58K+4K (warranty extension for peace of mind). I tried everything to explain them (service centre & customer care) but they’re giving me hell lot of excuses as rain water is not pristine and the warranty is valid for pristine water only and so on..

Now isn’t it false marketing when you are showing that one can use a product while it’s raining? Coz if you are not sure about the qualities and capabilities of your product then you should not promote them accordingly, isn’t it? Is it how you are planning to get back the trust of your consumers after the Note7 fiasco, Samsung? It seems Samsung is so focused in marketing their Flagship products that they forget to deliver the commitments and trust factor for which consumer buy their products at the first place.

Obviously I’m not going to pay 30K for the repair instead I can buy a premium phone for which I’ll receive actual premium quality along with services and shall not get trapped with this kind of scam.

Really bad products and Bad after sale services, Bought one Fridge and it stopped working in 7 months. Its been 9 days I m exchanging calls with customer support by my problem is not yet solved.

Dears,
i am cherry, i faced a very bad experience with Samsung Egypt, the worse company and worse customer service i have ever seen.
i bought a mobile ( Note 4) since 3/11/2016. my phone has been dropped down (screen touch problem), when i came to the facility team they advised me that i can repair it with 2500 LE within 3 weeks.i even never heard about the VIP, by chance i heard that from my brother that i can repair my phone with the VIP system.i called 6580 Samsung Customer service, they advised me that i can be VIP member but i must check again with them in order to be activated on their system and the agent told me he can make exception as it is valid till 3/5/2017 only and i passed the VIP duration, at 23/5/2017 i called them, they confirmed to me that i can repair my phone with 400 LE only as VIP member. i gave my phone to my nearby store ( shoubra) they gave to me a receipt that i will pay 400 LE only to repair my phone.i attached the receipt. when i came to get my phone, they told me that my case was rejected.i called the call center manger ( MR Sarry Younis) he told me he will call me back and listen to the calls as i promised from his agent that VIP activation is valid and i can repair it with 400 ONLY. he was not helpful at all. even he didn't try to reach me . i called him and he advise me that they will not do anything to me. worse brand ever, they didn't respect their words.i advise all the people to not buy Samsung ever, they will regret as i am now.
my serial number : [protected]
the receipt number : 2733742
my phone number [protected]
please i need someone who can help me .

Very bad experience, my mobile has a problem of signal not comming for that reason they kept the mobile for three days and told me that it has mother board problem, then i decided not to repair the phone as it was costing for Rs. 4500/-, but one engineer from Delhi made it and signal was showing . Then display was not working becoz in the service centre they changed my mother board .I will never buy Samsung in my life and will tell not to buy others also.
from

About 6 weeks after getting a Samsung Gear 2 watch, it started to malfunction. It was sent in for repairs and was returned a month later with the same problem. I was instructed to send it back to the repair department. After a few weeks I received an email from Samsung saying it has been put on hold for an unavailable part. The repair center cannot provide me with a date when its going to be repaired. Any other company having this much difficulty repairing their product would have replaced the device. It would seem that Samsung repair center cannot repair their own devices.
I gave up getting my Galaxy Note 5 repaired after sending in 3 times. I have been a long time Samsung customer, no more, I cannot continue to support a company that doesn't care about their customers.

Also, beware of the bezel it is also defective as well. I purchased a gear s2 from best buy on December 2015 for my wife as a Xmas gift. About a month ago, during normal use (she was checking a notification) the bezel popped right off. I called Samsung Support and they gave me a shipping label to send off the device for repair. I did not hear anything back and got an email stating my product was being shipped back to me. I got the device and the bezel was taped back on and not fixed. I was furious, I called Customer support back and they apologized and emailed me another shipping label. I sent back the product but this time monitored the repair online. They wanted to charge me $73 for the repair stating that I had caused the physical damage. I left message for repair center in Texas but have yet to hear back after almost a week. It was not until I put a message on Samsung Facebook forum that someone contacted me about repairing the device. But I have been talking to Samsung Support on Facebook for 4 days now with no resolution other than we will give you a discount to fix the bezel. I am a loyal Samsung customer (3 Tvs, 2 note 4s, 1 tablet) and disappointed in how they treat there customers. There product is good but if it becomes defective good luck on trying them to repair it, even if its under warrantly. It's the prinicipal of the matter, where Samsung should stand behind there product and customer. I was not asking for a new watch just for Samsung to repair my Bezel at no charge b/c this occurred during normal use and I have a warranty. I will not purchase another Samsung product again nor will I advise anyone to do so as well.

always samsung giving very poor customer service and the product also seems good but perfoming very worst.

Yes! Buying things in CSD is a worst experience. The canteen management behaves as if things belongs to them. But they must understand, they are not giving there things, it is government materials given to every ex service men. What to do. Because army culture is a slavery cultury. Officers getting royal treatment in stores where as all PBOR's are treated in a rude and unjustified manner

WE HAVE PURCHASED SAMSANG SPLIT AC MODEL NO. AS 18 ASTL SR.NO. 0025PPOSC00736 AND 0023PPISC00452 FROM BECOOL ENGINEERS SALES AND SERVICES, SHOP- NO2, SUVARNA NIWAS, NEAR NEELKANT APTS, KADAMWADI, MAROL PIPE LINE, ANDHERI - EAST, MUMBAI - 400059, TEL - [protected], [protected], Email - becoolengineers@yahoo.in. BY CHALLAN NO -03/2010-11 DATED- 08/04/2010.

WE PAID RS. 25000/- BY CHEQUE AND Rs. 1400/- BY CASH AS AGREED FOR ONE SPLIT AC OF SAMSUNG WITH INSTALLATION AND ELECTRIFICATION WORK WITH ELECTRICAL TRIPPERS WITH WIRE AND CASING CAPING WITH ALL LABOUR CHARGE.

ONCE WE PAID THE AMOUNT THE SAID PARTY LEFT THE HALF JOB, AND NOT COMPLETED INSTALLATION AS DECIDED, TILL THE DATE WE ARE NOT IN RECEIPT OF PAYMENT RECEIPT AND ORIGINAL INVOICE FOR THE PURCHASE OF AC.

WE TRIED TO CONTACT MR. VIREN PRO. OF BECOOL ENGINEERS, BUT HE IS NOT RESPONDING.

IT IS SIMPLE MATTER OF NON COMPLIANCE OF WORK ONCE RECEIPT OF PAYMENT.

SO WE REQUEST YOU TO TAKE THE NECESSARY ACTIONS AGINST SUCH AGENCIES WHICH ARE SUPPLING GOODS BUT NOT COMPLITING JOB.

LOOKING FOR YOUR PROMPT RESPONSE AND ACTION

THANKING YOU

FROM

SOHAN LAL AGARWAL
B - 21, AVANTI APT, SIMPOLI ROAD, HARIDAS NAGAR, MUM BAI - 400092, BORIVALI -WEST
e-mail : agarwal_sohanlal@rediffmail.com

I am a proud owner of an samsung ac. I already own a godrej ac. Both are doin good . Samsung biosleepplus is one of the best selling ac's at the moment . So nuthing to worry about.At the end of the day i ll go for an samsung ac.

I am glad that I have come through this bolg just a day before i was about to finalize buying a SamSung Split AC. Now I have changed my mind and planning to buy Hitachi or Voltas. I would appreciate any review by anyone on these companies Split Ac's(1.5ton).
Fatima

Well I came this blog very late, already had bought samsung 1.5 ton a/c. I am worried tht i may not have to go through same problem..
GOD my MONEY

samsung is such a well known brand but its a shame how due to the foolishness of some careless dealers this big brand is taking a big blow on ratings, i have used a few samsung products and i am quite happy with their performance. i am planning to buy a split a/s so i was doing some research on the netand i came across this blog. well choosing samsung was at the back of my mind but i think it would be better to spend little more and go for performance in the long run. After all the reserach that I have done I would short list. 1. O GENERAL 2. CARRIER 3. HITACHI 4. VOLTAS 5. LG

its really sad when these electronic items conk off even though the companies spend milions on R&D but there are some manufacturing defects which are very sometimes very hard to catch during quality control. But companies should back dealers and take full responsibility of such faulty products. In the end what matters most is "CUSTOMER SATISFACTION"

its always good to buy stuff from authorised dealers who have a history of good customer care and after sales service.

I work for Philips in Dubai and we can go the extra mile just to make sure that the customer is happy.

Tayseer
Dubai U.A.E

Thank God I came across this page! I had finalized buying my 2 Ton Split AC - Samsung. Now I have decided to opt out - NO MORE SAMSUNG - I will pay extra and go for Hitachi or Carrier - may be I will check Panasonic and LG also.

G. K. Ganguly
Kolkata

We have purchased an Samsung A.C 1.5 Ton about one and half year ago. Recently we shifted our house to newly built. Shifted our A.C too. After fixing it very seldom we used our A.C. Meanwhile suddenly one stopped its cooling process and started only air was blowing. Called the technician and he attended the complaint and replaced a part called capacitor in the outer unit.
After replacement of capacitor A.C was functionin normally.

Suddenly one day total system was stopped functioning.

What might the problem please let me know. It's either electrical or mechanical.

Few days ago i have purchased 1.5 ton Split unit but i am anxious to know that performance of Samsung is not good.
Samsung should pay its attention to this matter.My ac took almost 20 days in the begining to start working .i do not know what will become of it in future

Regards

Sarfraz

I bought a Samsung refrigerator two years ago (over $900) and it suddenly failed to make ice and the control panel black out. After contacting customer service, I was asked to schedule a checkout for fix. Per a friend's bad experience with a Samsung refrigerator I bought a new one with different brand and hauled the Samsung to a junk yard.

I swear these things are set to self destruct right after the warranty expires. My french-door style [model RFG298aabp) stopped cooling at 5 yrs and 3 months. Called samsung and they led me to believe that it would still be under warranty if it was the 'sealed system'. I called back again to speak to another agent -- same story. I scheduled a tech to come out days later. First thing he said - not under warranty. Looks like the compressor is working but there is a leak somewhere... it would take time to find it. Estimate = $600-900 to repair.
I called Samsung to find out why I needed to pay to have a person tell me this and now eat the service call?! I asked to speak with the top rep department and have Samsung make it right -- repair this $3000 refrig. NO HELP. Sorry -- out of warranty. NO ###.
Nice people on the phone -- but no customer service or support. Despite being beat over the head on hold with the recording say... we strive and excel in customer service... B.S.
Not going to pay that repair bill to have something else fail... or risk it leaking again after the >ninety day< repair warranty.
Buying something other than samsung crap. But -- it seems all brands don't last at all.
My grandmother has a 40+ old refrigerator and oven that are still running strong. If they make parts for your older appliance? Don't get rid of it! Lesson learned. Not buying their TVs, phones, etc. Seems they are too diversified and won't support their products.

My warranty ran out 3 months after the date. My refrigerator side doesnt cool down. Samsung sent a company over to repair it. The tech was here for approx 5 min and said it was the defrost sensor, Five days later they came back with the sensor, replaced it and my refrigerator still didnt work. So i called Samsung back and they said they couldnt assist me, and for me to deal directly with the company THEY sent over. So now they said it was the computer circuit and they replaced that and the fridge is still not working. Im out $260 and i still dont have a fridge. I also have a Samsung TV which works great. I also have a front loader washer/dryer set. The washer works great but the dryer drum cracked in half yup 2 months after warranty. So i put my old dryer back in from Kenmore and it works like new. I will never purchase another Samsung product again.

my french door rf26xaebp samsung refrigerator is also junk. the main control board has been replaced, twice. still does not preform properly. 88 and 87 blink all the time.
i have tried every thing, to reset it, but nothing works. company doesn't care. like wise i will never buy another product from this so called company its my own mistake. i always research every appliance, on line, this time i didn't and now paying for my mistake
dolores craig roberts

I can provide the board for 225 + labor let me know my phone is [protected] chaeck my add at houston.craigslist.org/app/[protected].html

Now I'm very scared by reading all of your comments! I have a Samsung side x side RS2556SH. I was told today that we need the Main Circuit Control. That sounds expensive to me. We got it 4 years ago at Best Buy. With all of your experience, should I spend the $$ to fix it or go buy a different one?

I've already sunk in about $200 so far - 2 weeks ago they came and replaced a fuse on the fridge side. The ice maker & water is not working either.

Any advice is appreciated...

PURCHASED SAMSUNG REFRIGERATOR NOVEMBER 2007 CIRCUIT BOARD JUST WENT OUT. NOT COVERED BY WARRANTY. PAID OVER $2000.00 FOR THIS PIECE OF CRAP!
NEVER AGAIN ON A SAMSUNG PRODUCT.

What's up with the ice dispencer on the model RS2556BB side by side? At least once a week it clogs up to where the holding tray has to be taken out and shaken or dumped, defrosted and refilled.

I too bought a Samsung fridge (model # RS2555SL, side by side) in Nov 2003. I bought the 5 year service performance plan from the store where I purchased the fridge. THANK THE LORD!
Suddenly in Sep 2008 my refigerator stopped cooling without warning and the temp just kept blinking. I called the warranty plan, a tech came out and said the regulater went and he would order the part and put it in. During that initial visit, he unplugged the unit, opened the door, and took out the drawers and shelving. Unplugged all wires inside behind the cooling draw and removed a cover to reveal a coiled unit that keeps the fridge cold. IT WAS COMPLETELY FROZEN OVER, the tech defrosted it with a blowdryer like item, hooked everything back up and set the tempurature. In an hour or so the unit was back to the right temp and the unit was working well UNTIL 1 WEEK LATER WHEN IT DIED AGAIN! I called the tech back, he came out again, same issue, ordered new parts (THE COMPUTER BOARD), defrosted it again, and for a week all was fine. The computer was replaced and still the same issue. After 5 more tech visits and replacing the entire back of the refrigerator the unit was deemed unrepairable and the warranty I purchased covered the cost of a replacement of equal value to the specs on the model that was a LEMON! OH and lets talk about the food spoilage that occured during these episodes, luckily I was reimbursed under the warranty for every loss of grocery episode. I hope all of you who are not under warranty find this helpful and maybe try to defrost the unit inside the fridge side. PLEASE REMEMBER TO UNPLUG THE UNIT FIRST.

I will NEVER EVER buy a SAMSUNG product again!
We have had nothing but troubles with our SAMSUNG fridge..its only 1 1/2 yrs old..and had to have service guys out 7 times so far..and its still not working! SAMSUNG will not back their product..so NEVER buy a SAMSUNG FRIDGE..NEVER! Please listen..dont EVER buy a SAMSUNG fridge!

I completely agree that Samsung offers the worst customer service in the consumer electronics market.
I have purchased an 1.5ton split Ac from samsung in may09 and till today its not working properly.
The samsung engineers know nothing about their Acs and right from bottom to top everyone in Samsung is highly irresponsible.I think the company should shut down its operations in the face of numerous complaints that its customers have to face everyday.Complaints that never get attended.I think a boycott should be carried out by the consumers with the help of media to remove the name of samsung from the consumer electronics market. It is the ### company that i have seen.

Dear sir, i am sent the complaint yesterday but no response from your side my complaint number is [protected] dated 09.08.2008, you are requested to kindly urgently takeup the matter and solve my problme, otherwise i am go to consumer court or other legal action against your company.

i nihal singh, 713/11 NH-4, Faridabad Haryana Mobile No. [protected], purchase Air Condition Model No. 182KA vide 2022 dt. 23.04.08 through M/s Electronic Traders, 2&3, Shiv Mandir, Market No.5, NIT Faridabad-121001, i am loged the complaint on 09.08.2008 but till date not repair by your staff. I am requested to you please kindly takeup the matter at your level please.

samsung has the ### customer service..completely agree... even we had to go through this ordeal... Repeated complaints and several calls to the customer care number have yielded no result... So please .. anyone seeking to buy a new air conditioner... its better to go without one dan buy a samsung and lose your peace of mind...

Hi

I have purchased a samsung 1.5 split airconditioner. Al went fine till the warranty, it started from there i.e gas leak, low cooling. Now this time when i switched the Ac's on, when the compressor is on the whole power in that phase goes off. i.e the fuse is getting burned.

This is how the samsung Ac Works

I have purchased a split Samsung AC from The Time & Tune Behala Manton Super Market Ph No 033 [protected] on 27th May 07. The same was installed on that date but the air conditioner is not providing any chillness. It is getting started but after 2 to 3 mins only the fan is working.

I have complained over telephone on 28th ,29th ,30the & gone in person on 2nd June. Each time the service is confirming that someone will attend within one hour but no one has reported till date. If the mechanic reports that there is some problem with the machine then I will return the same & ask for refund of my money & buy machine of other company who gives good product & service.

We have purchased one SAMSUNG split AC from our local shop NATIONAL ELECTRONICS-SAKCH, JAMSHEDPUR on 28.05.2007. Service person who has come to install , simply intall and went back. Till today ( 31.05.2007) it is not started. After atleast 100 complain and 10 times visiting to shop, no service engineers have visited . Still set is hanging on wall without operation. The person who has come to install has finally told that this set is FAULTY and only service engineer can rectify this. But till now nobody has come forward to check or rectify it.

It is my sincere advice to all who are planning to buy AC, PLEASE DO NOT BUY SAMSUNG AC.

I purchased a samsung split 2 ton a/c from firozabad-gupta electronics on mar. 2006, i complaint for a prob. (less cooling) in nov. 2006. But up to march 2007 no response was coming, again i do a complaint in mar.2007 then a engineer visit to my home after 3 days ,on that time electricity were not coming so it goes back and still now no response is coming, i also complaint in customer care. My family faced too much prob. as i have use this samsung a/c 1st time, really its a very bad experience, and surely if no response coming then i'll go to media and consumer court.

Very poor customer care service from Sam sung.i have purchased Samsung 1.5 to A/C, but it not provides the chillness. It simply ran in fan mode. I have register complain. But no response form their side... I strongly refer DONT GOT FOR SAMSUNG A/C.

A C IS NOT COOLING

Check the capacitor in the outdoorunit

samsung ac split model ast 30c4be
indoor unit not responding to remote control commands while the lights blinking with alarm noise
someone told me needs reprograming but no codes avilable.could u please who be able to provide me with the codes for reprog.thanks alot.

it is quite common in India to pass on bugs to another. Samasung staff, either has the habit or has been guided to do so.
Usually they pass on problem to the power supply.
If they feel that power supply has the proble, it can be in one or the other case, not in all. Most important parts is, why dont they prove it that power supply is bad by replacing their own labortary tested power supply at the consumer end, may be for three or four days. to prove .

SAMSUNG - CHEAPEST EVER KOREAN MAKE

i agree with a similar problem with Samsunsung Spilt A/c bought in chennai. This company pays their dealers well and they cheat customers by even selling stock old than 10 months and unit failed twice within 6 months of warranty period.

Over the above the ASP fellows are totally unreliable and have no committment . Best part the is the regional office guys ( Samsung direct employees ) are the coolest ... but A/c remains like heater, guys are absolutely cold and deflecting

Pls dont buy samsung a/c looking at their ADs or based on dealers push. This korean make is the cheapest dump in India.

ihave a window unit and this will be the second exterior fan blade go bad ( just breaks were the blade connects to the center hub )which sucks theres no place in my town to get the part .

Living in Melbourne with my new Samsung airconditioner have caused my family nightmares. Leaking and cooling problems are a normal thing after nealry a year of use. The warranty expired rendering us 3rd party repair bills. It is probably the worst problematic air conditioner we ever had.
The other terrible air conditioner is a Panasonic Super Ionizer. Fan motor need replacing twice in a year. PCB had to be replaced. Fan unit slowed down and was replaced.
We have 4 air conditioners in our house. The most reliable are Toshiba Daiseikai and LG Artcool. Very good cooling and no repair bills at all so far!

I am 100% agree that the samsung Split AC is the worst AC in this universe. The Managers, Technicians and even customer care people are also worst. I appeal all the pople that even any one or company gives free of cost also not to accept. 100% gurantee that the Split AC never work.

Moreover it will be a burden to whoever owns.

I purchased in March 2007 since then till now 4 times replaced indoor unit, one time outdoor unit. Nothing is solved. I approached Shoban Kumar- In-charge of AP about this issue, he also not helped and disconnected the phone also.

Later Mr. Jaiprakash came to the picture who is the responsbile for sort out the matterand agreed to refund within 12 working days from 30th Jan,2008.

Letus see how his promise will be turn.

I have had a Samsung split AC for 5 summers and it has never made it through a summer without failing. I have had burned out compressors and circuit boards and other problems, I can't even recall.

Guys, its time to start a mail chain on the piece of ### that is Samsung ### AC, which is worst. Even 7 years old LG AC works better and it was worst product decision of my life to have bought this sucker for my bedroom from a ### company called Samsung. I have vowed to never buy a product from this ### company.

The ###s from the company do not realize that the AC trips because of poor quality of Compressor, which just gives up during high heat and does not work for many hours.

PLEASE NEVER BUY A SAMSUNG ### PRODUCT AGAIN

I had the same experience with the 1.5T Samsung split AC. They have the worst customer care and the worst engineers. I had purchased it in may-2006 and it has never worked properly. They had somebody come in to fix this after about 2 weeks we reported to the customer care and the very same day its back to square one. Now we have asked for a recall of the product and the engineer says he has to check what the problem is and then report to his boss. He also says that the company has certain processes and it will take time to fix any problems. I really wonder if Samsung is going to last.

"Please Never Buy any Samsung Product".

I had the same experience with the 1.5T Samsung split AC.They have the worst customer care and the worst engineers.
I had purchased it in April and it has never worked properly. They had somebody come in to fix this after about 2 weeks we reported to the customer care and the very same day its back to square one. Now we have asked for a recall of the product and the engineer says he has to check what the problem is and then report to his boss. He also says that the company has certain processes and it will take time to fix any problems. I really wonder if Samsung is going to last.

"Please Never Buy any Samsung Product".

Hi,

The above complaint is completely true and I agree to that. We have purchased a 1.5 ton split AC and it did work in winter and autumn season. Once when the summer starts these piece of ### does not work and their service also sucks. The AC mechanic arrive he says no problem with AC and I firmly believe he has no idea of whats wrong? His finding are obvious that the AC is fine and power supply is not correct. Even if we change the power amps supply the AC does not work. we are very poor Indians getting cheated...

I had bought a Saumsung Star with WiFi Model No. GT-S5233W on February 7, 2010 from Hotspot. ( A Unit Of Spice Retail Limited ) WZ-152-A/3, main Najafgarh Road, Near metro Pillar No. 678, Uttam Nagar, New Delhi – 110059, vide bill no. ( Book No. 614/07 & Serial No. 331 ) dated February 7, 2010 for Rs. 8075/- all inclusive.

Serial No. Of The Mobile : RP1S977806L
IMEI No. : [protected]

From the day one this mobile was giving me problem, as it used to get re-booted while talking ( or even lying on the table ) and the frequency of re-booting increased to 4-5 time a day.

Finally I took my mobile to Bharat Communication, Phahar Gunj ( Samsung Authorised Service Centre )on March 27, 2010. Initially without checking anything, they told me that it has to be formatted and all data will be lost. I compromised on the data and gave them go ahead so that whatever problem is there can be rectified. Even after that the mobile re-booted and they told me to leave the mobile with them, which I did.

Work Order No. is 10C270017 Dated 27-03-2010

Since then I was following up with the Service Centre and for the last 4-5 days I am being told the the PCB has been changed and hence IMEI no. has been changed, which is to be updated, but Samsung site is having some problem because of which they are not able to fix my mobile.

Finally on April 5th 2010 evening they have given me the mobile no. of Mr. Sumit Seth, telling me that Mr. Seth is the Area Manager, and if I am having any service related issue I may please talk to Mr. Seth on [protected]. Since then I am trying Mr. Seth’s no. but he does not pick up the phone neither calls back, even after leaving SMS. Then I wrote an e-mail to Samsung through the e-mail link on Samsung’s website to which I was responded back on April 6th 2010 by a computer generated e-mail, wherein I was given a transaction no. [protected] assuring that someone from the concerned department will contact me, but nothing of that sort has happened. On April 5th 2010 only I call Samsung Helpline no. also ( 011-[protected] ) and talked to Mr. Jitender, who gave me the transaction no. [protected] and also promised to take this up with the concerned authority and ensure that some senior person calls me, but again nothing of that sort happened.

On April 6th 2010 I again called up Samsung Service Provider, Bharat Communication and the lady at the front desk told me that the Service Franchise owner Mr. Bharat himself has gone to main Service Centre of Samsung at Nehru Place to get the fault checked and he will be back in the evening and I will be updated on the status of my mobile, again no one updated me. I was actually surprised on this feedback that my mobile is being taken to main Service Centre of Samsung for fault diagnosis as they had already told me that they have replaced the PCB and IMEI no. updation is pending, which is not happening due to some problem in Samsung’s site.

Again on April 7th 2010 after waiting for the inputs, I called up Bharat Communication in the second half to know the status of my mobile and after being put on hold for long I was told to call up by 6.00 P.M., when I confronted the lady at the front desk, she made me talk to Mr. Ravi, who told me that I can come by 6.00 P.M. and collect my mobile. I reached the Service Centre, Bharat Communication sharp at 6.00 P.M. to collect my mobile. Mr. Ravi attended me and handed over my mobile to me, telling me that PCB has been replaced and INEI no. updation has also been done after the mobile was taken to the main Service Centre of Samsung in Nehru Place. I said fine, let me use this mobile for few days and check whether the re-booting problem has actually been rectified or not and ask for a call report. On this I was told that they will not give me any call report ( wherein details of the action taken and the current status of the mobile was supposed to be mentioned ). Instead I was told to give the receiving of the mobile on the Job card and take the mobile back. When I insisted on getting the call report, the owner of Bharat Communication Mr. Bharat told me that they will not give me any call report and if I have any issue in that I can talk to the people at Samsung. He also offered to write the new IMEI no. ( which actually changed as they replaced main PCB of the mobile phone ) on my bill itself, to which I didn’t agree and insisted on getting the call report, properly mentioning action taken on my mobile to make it up and running and if the IMEI no. has changed, that also is to be documented in the customer call report, to which he didn’t agree.

Then I started trying mobile no. of Mr. Sumit Seth ( [protected] ) and left SMS also, but as usual he didn’t pickup my call, neither did he called back. I called up Samsung Helpline ( 011-[protected] ) and talked to Sakshi, Manoj & Sneha. Very unfortunately I have to put this on records that these people seem to be trained to disconnect the phone while customer is sharing his/her problem and just put the phone down saying we are not able to hear your voice.

Further adding to my agony, owner of the Service Centre, Mr. Bharat told me that he has just updated my IMEI no., while I was trying to talk to various people in Samsung and told me that my IMEI no. has not been changed and showed me my original IMEI no. on the mobile screen by executing some command. This was so shocking for me that after telling me the story of IMEI no. being changed and problem being faced in updating the new IMEI no. I am being told that IMEI no. of my mobiles now remains same as earlier.

I again requested Mr. Bharat to give me the customer call report and he simply refused. I therefore have not collected my mobile and have left it with the Service centre, as being a customer I have all the rights to know what Samsung / Samsung Service Providers have done with my mobile, what action have they taken, what part have they replaced. By not giving me a customer call report Samsung and Samsung Service providers are depriving a customer of his rights.

One more problem I face with this mobile, which I discussed with Mr. Bharat, is that I am not able to send or receive business card on this mobile and Mr. Bharat confirmed that there is a problem to which there is no solution as of now.

If we summarize all the facts, Samsung is fleecing it customers by selling inferior quality products, which fail in one month, which have problem in the technology being used and also on account of deficiency of Services to its customers.

Such services are not at all acceptable and are not expected from a company of repute like Samsung.

I have made up my mind that I no longer intend to use Samsung products anymore and want Samsung to refund Rs, 8075/- of my hard earned money I spent on buying Samsung Mobile.

I therefore request you to instruct Samsung management to return my money and penalise Samsung & Samsung Service Provide Bharat Communication for being completely insensitive towards customers, non cooperative and deficiency of services to its customer

Thanks & Regards

Deepak Luthra
[protected]

I am having a Samsung Micro-Wave Oven. There has been a damage to the flexible PCB inside along with the wiring by a Rat. Since last more than 2 years I am struggling to get it repaired even in City like Pune. The response is very clear "please contact our head Service Station as these spares are not easily available". I have bought the Top Brand of Micro-wave from Samsung and I do not want to throw it simply because the Spares are not available.

CAN SOMEONE HELP !

This is to inform you that we have ordered a samsung-250 refrigerator from panjagutta (company out let in Hyderabad) last Saturday in 4th may 07. We still didn't receive the product even after a week. When contacted I was informed that the fridge is out of stock and you will have to wait for one more week. I was surprised to see the same fridge is readily available outside. They were not even concerned to contact us and inform the delay in delivery.