Samsung

We purchased a JET 70 stick vacuum online recently and unfortunately it is not working as well as we were led to believe so we contacted Samsung for a credit

I was on the phone for over an hour until they finally agreed to email me the directions to have the item returned and said it would take a few days to process this request

After a week I rang and they said nothing had been done and kept me on the phone for another 45 minutes doing nothing and solving nothing

They said I had to return it to a service centre for it to be checked over but it is working as per the technical data states in the manual it's just not practical for our uses with animals and carpeted floors

Purchased on black friday 2021 - received two broken staking kits and still waiting for another to arrive after 5 months of waiting to stack this set. I'm close to asking for return of all merchandise and buy a different set. Very disappointed in this process. Purchased at Home Depot on the Strip in North Canton, Ohio. First kit was due Jan. 31, arrived mid Feb. broken, second kit came in March 2022 and was also broken. The boxes arrived broken open and half taped shut, parts missing or broken.

From the day I purchased this machine is has not filled with the temperature of water that is selected. First call was an hour on the phone to get a technician scheduled to diagnose the malfunction. The technician arrived, witnessed the problem, could not find a solution and said the computer had indicated that the machine was functioning properly. The technician spent 10 minutes on the phone asking another for help. He couldn't fix the problem. He noted that "no malfunction found" on the paperwork and left with the problem unresolved.

I called Samsung again that same day 4/11/22, another hour on the phone to schedule another technician to visit. They gave ticket# and said someone would call within 24 hours. No one called, so after the holiday weekend I called again on 4/17/22. At this time I was told that they tried to call (a lie), couldn't reach me and canceled the ticket. Again I was issued a new ticket # and told to wait for their call.

I am now waiting for yet another call and a technicians visit. These people ask for all of my new contact information every time I speak to them as if they've never heard from me before and waste huge amounts of my time on hold. What a ridiculously pathetic group.

The machine purchased brand new has NEVER worked properly.

Summary of Complaint:

Samsung has kept two warranty phones that I sent to them for repairs and the money I paid them for the repairs for over 8 weeks now. Despite statements by their agents and to consumer agencies that they would be "repaired or exchanged", I have not received anything back - even my original phones or a refund.

Details of Complaint:

I started repair request tickets for two Samsung phones on 2/9/2022 and mailed the phones to Samsung, which were received on 2/11/2022. One phone was under warranty (ticket # [protected]) and the repair cost was stated to be $0.00. The other phone was no longer under warranty (ticket # [protected]), and the repair cost was stated to be $70.31. I was emailed a week later however that the phone not under warranty would cost $242.48 to repair, which was 3 times more than the initial cost stated and the price of the phone new. I then spoke with a supervisor on 2/16/2022 who agreed to lower the cost to $90.31, which I paid by credit card with her.

Since then I have received nothing but frustration. I've made over two dozen calls and emails to them to find out the status of the phone repairs, but just kept either getting hung up on, or told they didn't know. I also kept receiving different ticket numbers via emails and text messages stating to send them the phones even though they already had them.

After a month, they just sent me back the phone that was under warranty unrepaired, and just a few days before the warranty expired - so it appeared they held onto it just long enough for the warranty run out. I immediately started another repair request (ticket # [protected]) however and mailed it back to them, which they received before the warranty expired.

After consumer complaints, they then responded in writing that the phones would either be "repaired or exchanged", and that an agent in their "Extra Care" department, Paola M., was handling the tickets. After a dozen more emails to that agent and promises from her, she just emailed that she was no longer with Samsung and to call the general phone number to start all over again...

I have also sent emails to their CEO (Mr. Young Hoon "YH" Eom) and Vice Presidents (John Stinziano, Ramon Gregory, and Mark Williams) asking for help, but have yet to hear back from any of their offices.

In short, despite all my many hours of efforts to get Samsung to honor their warranty, paid repairs, and their promises, they have simply ignored them and kept my phone and the money I paid them for repairs, which to me is seems like outright theft and fraud.

Please help to see that Samsung does not take advantage of their consumers like this and honors their warranties, paid repairs, and stated promises.

March 2002 my refrigerator on top stopped cooling. Freezer was working to some degree. I had technician come out and do an examination. He said I would need control panel replacement. To fix it would cost about $500. I had repair done because we needed refrigerator cooling. Part of the problem was the ice maker component.

We have had this refrigerator for about 3 years. We would like to join class action suit and can provide details of purchase etc.

Dennis Sedlacek

[protected]

[protected]@yahoo.com

Hi There,

I hope you can assist with my issue with Samsung. We purchased a refrigerator in August 2021 from Lowes and were very happy with it until about 3 weeks ago when we noticed an offensive odor whenever the refrigerator is opened. We cleaned several times and a technician were sent twice to assess the situation but nothing has been resolved. Samsung is very adamant that there is nothing more they can do. Now the fridge is still under warranty but we are not sure where to go from here, We are pensioners and dont want to spend another $2400.00 for a fridge. We are also concerned that this odor could be harmful to our health especially if its a chemical leak.

Please assist us.

Regarding:

27 cu. ft. French Door Refrigerator in Fingerprint Resistant Stainless Steel

Model #RF27T5201SR

This complaint is for the refrigerator stated above that I purchased for my parents for a housewarming gift 6 months ago (November 2021). My parents are in their 80's and have been without a working refrigerator for over a month now while we still deal with this. All their food had spoiled. Neighbors had to come to their rescue to provide them with cooked meals, ice and storage in their own personal refrigerators and freezers. We are now over a month in this dispute with Samsung and still no resolution and still no refrigerator for my parents.

I've called 4 times and this last time have been on the phone for over 4 hours. YES, 4 hours! I have a refrigerator that wouldn't stay cool. After two techs came out to repair the refrigerator the second one determined that the refrigerator is contaminated and can not be repaired. We were told it's garbage and to put it in the trash. Samsung stated they don't want it back.

Here I am a month later and still arguing with Samsung that I need a replacement refrigerator. They told me the replacement is not in stock so they will offer me $1500 in a check or credit on Samsung.com website. This same refrigerator is showing out of stock at Home Depot at today's price of $2399. Samsung has stated that $1500 is all they can offer me since that's what I paid for the refrigerator at the time of purchase - 6 months ago. (At the time I bought 2 households full of appliances so I had a number of rebates applied). Today the rebate is only $35 for a single appliance purchase! That's still a $900 difference that I'd have to pay out of pocket for a refrigerator that is non-usable, defective and STILL UNDER MANUFACTURERS WARRANTY. I argued to give me a comparable replacement since my fridge isn't in stock. After being so frustrated I decided to take their advice and shop Samsung.com to see what is available and BAMMM the refrigerator shows in stock! I call to confirm the fridge is in stock. It is. I then speak to Samsung Customer care and they tell me that they can't replace the fridge because it's out of stock. I questioned the availability on their website. They tell me the website isn't affiliated with them. So then why tell me to go shop on there and use the $1500 ecredit you're offering me if it's not affiliated with you? They said "it's a different warehouse and our warehouse doesn't have it in stock". Under normal circumstances I would understand that, but how can you tell me to shop on Samsung.com, put in my shipping address and it shows in stock? I purchased it at $2399 so I can prove a point. I call and confirm my order and my delivery date of May 12. Confirmed! I question that to the representative and I'm am told that website is for new purchases only. It won't accommodate a replacement. HUH? So I ask, a new customer takes preference on a delivery to an existing loyal customer that is currently without a refrigerator waiting on a replacement? Reply, yes. WHAT?

On another call to Samsung I was told to call Home Depot since I purchased it there. They told me because I purchased it from Home Depot I needed to call them. Confused by that we did what we were instructed to do. I called Home Depot and they told us this is a warranty claim that needs to go through Samsung. I call back Samsung and now they are telling me that I can't exchange the fridge, I corrected him and said no I'm asking to REPLACE the broken fridge that is still under warranty not exchange one because I just don't like it. After speaking to 9 (yes 9) different reps today they all still state my only option is to take the cash or credit. How can I in my right mind take a $1500 credit for a defective refrigerator when I can't replace it for any less than $2300? This shouldn't be my problem that they produced a defective refrigerator. Why should I have to pay anything out of pocket? One rep had the nerve to say that prices are higher since last year. Again, not my problem that they produced and shipped a faulty refrigerator!

All I asked for was a replacement, or something comparable to what we had. I wasn't looking for any money in my pocket just a replacement. Samsung, please, just replace it and make right by your product. Every single rep I spoke to was like a script read employee word for word. It was quite discouraging that I wasn't speaking with anyone who was taking my claim and my concerns seriously. My experience has been pitiful and at times so unprofessional discussing my matter while a child talking in the background while the woman/supposedly floor supervisor had me on speaker phone. I asked her if she could please take me off speaker phone since it was echoing and there was background noise. She said "she couldn't". Then there was the guy who was obviously sitting outside or driving his car because I could hear the sounds in the background. I asked a number of the reps several different times if our call was being recorded. The reply was yes. So Samsung, if you truly are reading this you may want to listen to your recordings (I can provide you dates and times as well as names). You may want to expand your training outside of the script reading to make sure your reps understand that they are a representation of your company.

Could someone please explain to me how such a large, well known, top notch company treat a customer this way. This is not a one time purchase! It's my third full house purchase in less than 3 years! I wouldn't come back if I didn't like your product. You sent a faulty refrigerator that didn't even make it to the 6 month anniversary. A refrigerator that is still under warranty. How can you not replace it with either the same refrigerator or anything that you have in stock that is comparable? How can you tell a customer to go shop on Samsung.com for available products for them to find the product they need is showing available. If it's an oversight, make it right! How does a company as big as Samsung tell an existing loyal customer that you can't have that refrigerator because it's reserved for new online customers? I still can't believe that. Unbelievable! How do you then tell that loyal customer that she can order it online at Samsung.com but we're only crediting you $1500 you are responsible for the remaining $800 difference? Just give me a $2300 credit and tell me I have to spend it on Samsung.com! It's your money. It's your product! Your mark up will absorb the difference. How do you tell a customer because she got all the rebates from BUNDLE PACKAGES of YOUR PRODUCT that she is only entitled to what she paid for a non-working refrigerator? Just give me the same package pricing for the new one that you are telling me to shop for like it was a new purchase.

I will not stop with my posts. I will not stop with my persistency until I have a satisfactory resolution from Samsung. I came on here for Samsung and the general public to hear my voice. I will gracefully post a positive post following this one if they do right by me, the consumer. If not, I will continue my posts of my Samsung replacement journey for others to read in hopes that they stray from considering a Samsung purchase.

With this post I am also asking for any others who have had similar issues either with Samsung and/or this model refrigerator. My next post is via Facebook and Twitter so look for me there. I'm normally not that person who posts negative comments but this situation is so deserving of the negative posts. I am not looking for any monetary benefit from Samsung. I am just looking for resolution to the ridiculous way this claim has been handled and the way Samsung customer service is nothing worthy of a 1 star review.

I will continue to post updates for all to view whether they are positive or not. I can be fair in a positive situation. This has now become a challenge to Samsung owning up to their reputable reputation or to let the public see what they really think of their consumers.

Samsung you can reach me at [protected]@aol.com. This is also an invitation for anyone else who would like to share their prior experiences with Samsung. Looking for any possible class action lawsuits that are out there that can help resolve this matter.

Thank you!

Hi,

I sent my phone for repair through Samsung, and I agreed for the offer to fix it for 146$, however I was charged for 292$ (ticket number:[protected]) on March 15, 2022. I've called the Samsung service center more than 10 times (every time I needed to answer the same questions and to tell the story from the very beginning and waiting for an hour or sometimes more) during which I was told that "Samsung apologizes for the mistake" and that I will be refunded within 24-48 hours. Obviously, non of this happened.

I've also tried chatting with the support representatives online (I still have the chat history), in which I was promised the same, but yet, nothing happened.

I request an immediate refund!

Pandora Smith 954.415.7856

It is outrageous what is happening, I bought mine samsung smart washer and dryer in 2017 and now, march 2022, after 4,5 years the washer is not working properly, the cycle stops in the middle and stops spinning. Samsung sent a tech, charged me $140 and samsung told me they cannot help me, as the part to fix it is not available.

Has been 4 weeks now. I even offered them a trade in, so I could get it resolved and buy a new one for fair price - a machine like this should last 15 years… they said no.

On 12 February, upgraded MTN contract, qualified for promotional Tablet through Samsung. Called promotional number 12 March and consultant confirmed receipt of confirmation and confirmed reference number, noting delivery 5/10 working days.

Tried on numerous occasions since to get hold of samsung, holding for ages no consultants.. email numerous times, no response.

Its now 4 April, no Tablet, just tried again, held for 20 Min, no response, sent another email.

Have no idea whether the Tablet will actually be delivered. Should'nt MTN take some responsibility?

[protected]@gmail.com

Some one opened a Samsung all goods account in my name. I did not authorize this TransUnion Credit company.

we purchased a side by side nove 2021 after 3 different tecks came out it was determined it was defective . feb 2022 the new one won was deleverid with the same issues. ater months of phone calls with samsung they will not resolve the issue or call back very unsatified with samsung

Samsung Repair Service SUCKS!

I received this A32 phone from T-Mobile last August. Last week it said that my memory was getting full (even though I only had a few photos & downloads). I took it to a T-Mobile repair center. They said the best solution was to do a factory reset. Because the "Other" memory was full and couldn't be deleted.

I went home a did a factory reset. After doing the reset I got a message saying that my phone was maintained by Knox and that it belongs to Summa Healthcare.

I never heard of Knox OR Summa Healthcare. THAT is why I contacted the T-Mobile headquarters. T-Mobile said to take it to UBreakItIfixIt to have the Summa/Knox programming removed.

I took my phone and the original receipt and drove to 4 UBreakItIFixIt locations. I drove 160 miles total. Every location sent me to ANOTHER location. None of them could remove the Summa/Knox programming.

Frustrated, I called the T-Mobile headquarters again. They connected me to Samsung. The person at Samsung said that they would repair or replace the phone because of the Summa Healthcare/Knox programming.

I assume that I received a refurbished circuit board in my "new" phone and by doing the factory reset, it triggered the prior program.

Please replace the phone with one that has not been refurbished and still contains prior programming.

03/09/2022:

I called Samsung and told the rep what happened. She said she understood and provided a UPS label for me to send my phone for repair. I sent my phone to Samsung for the first time.

03/10/2022 Email from Samsung:

We received your Samsung SM-A326UZKNSPR on 3/10/2022 at 11:22 AM EST.

Service Ticket Number: [protected]

03/14/2022 Email from Samsung

Service request [[protected]] to be shipped back unrepaired.

Dear Dennis Young,

Please be advised that your Samsung SM-A326UZKNSPR was not repaired. The unrepaired unit will be returned to you and the expected ship date is 03/14/2022.

(No reason was provided)

03/15/2022: I received my UNREPAIRED phone back from Samsung

I called Samsung and was told that I needed to provide proof-of-purchase. I emailed a copy of my phone purchase receipt to [protected]@sea. samsung.com. Jesus, the Samsung rep, said everything would be taken care of and not to worry. He provided a UPS return shipping label for me to send the phone back a second time.

03/16/2022 Email from Samsung:

We received your Samsung SM-A326UZKNSPR on 3/16/2022 at 10:52 AM EST.

Service Ticket Number: [protected]

03/19/2022 Email from Samsung:

Dear DENNIS YOUNG,

Please be advised that your Samsung SM-A326UZKNSPR was not repaired. The unrepaired unit will be returned to you and the expected ship date is 03/19/2022.

(No reason was provided)

I then called Samsung and asked to speak to someone in authority. I was transferred to a man in “Case Management”. I explained my situation to him again and was told that I needed to provide proof-of-purchase again. I emailed a copy of my purchase receipt to [protected]@sea. samsung.com for the second time.

I then called a man at Samsung-Knox. He said he understood what happened and tried to pull up my phone’s information in his system. He said there was no record for my phone. He suggested that I ask for a new phone since he doubted that the Knox programming was embedded into the software and could not be removed. I called Samsung customer service back and told them what the fellow from Samsung-Knox told me. The service rep provided me with a UPS return label to send the phone back for the third time.

03/21/2022 Email from Samsung:

We received your Samsung SM-A326UZKNSPR on 3/22/2022 at 3:34 PM EST.

Service Ticket Number: [protected]

After careful inspection, the repair cost for your product has been changed. Please review the following important information and instruction.

Ticket Number : [protected]

Warranty : Out of Warranty

Model Number : SM-A326UZKNSPR

Serial Number : [protected]

Product Symptoms : OPERATION SYSTEM ISSUE PLATFORM / SOFTWARE OPERATING SYSTEM ISSUE

Std. Repair Fee : $69.00

LCD Assembly Repair Fee : $109.00

PBA Repair Fee : $0.00

Care Pack Fee : $0.00

LCD Repair Fee : $0.00

Subtotal : $178.00

Tax : $14.69

$192.69

Outraged, after seeing this bill, I called Samsung and asked what these charges were for. I was told that my phone was damaged, and the lens was cracked and that was the cost to repair it.

I demanded to speak to someone in authority and was transferred to Jesus in Case Management. After explaining to him that my phone was in pristine condition when I shipped it from the local UPS office, he said that it was probably damaged in transit and waived the fee as a “one-time” courtesy.

03/21/2022 Email from Samsung:

* This is a system-generated email from an unmonitored mailbox. Please do not reply *

Dear DENNIS YOUNG,

After consideration, it has been determined that your Samsung device will be repaired in warranty at no cost to you. An e-mail notification including tracking information will be sent when the repair process is complete.

For real time repair status, please click the Repair Self Tracking option within this e-mail to the right.

The phone’s physical damage was repaired, and it was sent back to me with the same unresolved Knox programming issue.

03/25/2022 Email from Samsung:

Dear DENNIS YOUNG,

Thank you for your patience.

Your product was shipped on 3/25/2022 at 4:02 PM EST.

03/28/2022: I received my phone back from Samsung

The phone’s operating system was still maintained by Samsung-Knox. Nothing was done to fix it.

I called and spoke to Jesus in Case Management. He said he understood the problem and provided a UPS label so that I could sent the phone back for the fourth time.

I called Samsung and asked to speak to someone in authority. I was transferred to Juan who said they don’t deal with Case Management. He transferred me to “Awarilyn” (SP?) who said they needed the Knox code. I explained that I don’t know ANYTHING about a Knox Code because this is my private personal phone and it is not maintained by Samsung-Knox!

03/29/2022 Email from Samsung:

We received your Samsung SM-A326UZKNSPR on 3/29/2022 at 11:32 AM EST.

Service Ticket Number: [protected]

I purchased a top of the line Samsung Washer and Dryer from Best Buy in 2020. The Washer is a front loader/dual washer with all the bells and whistles. I loved it for about 1.5 years and it stopped working. I got a bunch of Unbalanced load error. I called Samsung and they said to fix the problem they would need to install a new tub and drum. They offered to pay for the parts (warranty of their units are only one year) which was very thoughtful of them. As a consumer I expect my washers to be manufactured with high quality standards. Now for the unfortunate part, I am unable to get the washer fix because Samsung can't get the parts to fix the washer. Not only can they not get the parts they have no eta and when the parts will be available... I've already waited a month for the parts and still no ETA on availability. I could be waiting 6 months to a year to fix my washer. So I asked Samsung if they would give me a discount on a new washer (I can't wait 6 months to a year to wash my clothes). Their answer was no, they will not provide me a discount. It's Unfortunate that Samsung does not stand behind their product. I will not make the same mistake twice. My next purchase will be an LG or Wirlpool.

I bought my dryer with installation from Samsung 9/2021. It was working fine until 3/13, and then it stopped heating. I have not moved or touched my dryer since Samsung installed. When I called Samsung, they had a NISI person come out to look at the issue. The Tech stated it was from installation, and it was wired wrong and this is not covered under warranty. Then I was sent to Ecommerce who handle installations, and they said it was past 30 days from installation. They said I need to contact Warranty again, and explain. It has been two weeks at this point, and I have talk to 10 people.

Two points here...1. If it was installed wrong, why has it been working for 5 months? 2. Samsung installed the dryer, and I paid them.

The warranty people just told me today Samsung will not pay for the tech to fix. I have to pay for the tech to fix, since it was wired wrong. Why should I have to pay again for Samsung to fix when they are the ones that installed it incorrectly?

I bought my dryer from Samsung in effort to have a smooth transition with repairs. I will never buy anything from Samsung, and their customer service is terrible.

I purchased a 50 in TV. It has already stopped working. It was purchased in Dec of 2020.It is a black hole. There is no picture or sound. The repair man came out and said that the panel and other parts were gone! I was totally floored. How can a TV already stop working? I was given a one time repair warranty by Tech support.I was given two repair times one on the 25th and the other on the 28th of March 2022. I called SAMSUNG non customer service and got absolutely nowhere. The one time repair warranty that I was given by SAMSUNG will not be honored.

Very disappointed in the forced Samsung updates‼️😤 Not only they are not usually helpful but make the phone a lot less functional 😖 take away things that worked Change the look of the phone to something we don't ask for and usually don't prefer And even if you call them They have no clue how to help you usually or how to remedy the problem Very unhappy with the Samsung way‼️

To whom it may concern

After using my 50" Samsung UHD Tv for a year and 3 months it stopped working.

It still has a 2 year warrenty.I called the Samsung customer service and received the worst after sales service, you could ever imagine. I logged a complaint at Game Newcastle on a Saturday19 March 2022. The Person assisting me logged a call with samsung customer care. 2 days later 22 MArch 2022, I called samsung for an update and they indicated they have no record of my call log. They then proceeded to log the fault, promising a technician would call back. A further, two days later,24 March 2022, being thursday after numerous calls to the call centre, they established that no call was logged and that they will have to start afresh. They promised a technician would be sent out. after waiting the weekend and upon calling on monday, 28 MArch 2022 the service attendant indicated that the log was cancelled by someone and a new log would be created with a two day waiting period.

This is the most horrific service I have ever encountered.

Nothing has been done to date.

Dear Sir,

Kindly find my disappointment while dealing with Samsung official distributer in Egypt. On 20.02.2022 I've ordered smart phone S22 ultra black color, buds live and silicone cover.

Order number is EG 211130-[protected]. Full amount of payment was charged from my credit card directly after making order in SAMSUNG Egypt online store. Release date was on 11.03.2022.

On 08.03.2022 I've got a phone call from the online store that there is no black color is available. As a comparison of changing colour to white, I was offered to get a screen saver for free. Until today, 27.03.2022, nobody from Samsung online store contacted me about receiving my phone and accessories. Although I contacted them 8 times since released date and couldn't get any information about my order.

At the same time I ordered a charger for expected phone, 45watt, on 12.03.22 and received it on 14.03.22.

The question please, how and when Ican receive my phone and accessories?

Thank you in advance. Your quick respond will be highly appreciated.

Your loyal customer, Ashraf Zaki.