From the day I purchased this machine is has not filled with the temperature of water that is selected. First call was an hour on the phone to get a technician scheduled to diagnose the malfunction. The technician arrived, witnessed the problem, could not find a solution and said the computer had indicated that the machine was functioning properly. The technician spent 10 minutes on the phone asking another for help. He couldn't fix the problem. He noted that "no malfunction found" on the paperwork and left with the problem unresolved.
I called Samsung again that same day 4/11/22, another hour on the phone to schedule another technician to visit. They gave ticket# and said someone would call within 24 hours. No one called, so after the holiday weekend I called again on 4/17/22. At this time I was told that they tried to call (a lie), couldn't reach me and canceled the ticket. Again I was issued a new ticket # and told to wait for their call.
I am now waiting for yet another call and a technicians visit. These people ask for all of my new contact information every time I speak to them as if they've never heard from me before and waste huge amounts of my time on hold. What a ridiculously pathetic group.
The machine purchased brand new has NEVER worked properly.