Samsung
reviews and complaints

I bought 4 Samsung S21Fe's in January and have received only 3 of the TAB's on promotion, even though I redeemed 4. I have contacted the helpline at the promotions on several occassions and also sent emails to [protected]@isonexperiences.com, but receive no response.

Please contact me urgently and advise what is happening with my 4th TAB.

[protected]@sabenza.co.za

I have been to the Samsung store at Metrotown now six times. My camera is not working.

The first time I brought the phone in they just told me to do smartswitch then bring phone to update.

The reset after did not work. The third time they said it was a reset that would solve it. The fourth time they changed the lens. Then the camera failed again, and told me they have to do a reset even though they did it twice before because they said they had to prove to head office that they reset it as they had to prove they did all they could. They said the last time they forgot to reset and test it when lens was being replaced. The fifth time I had brought the phone in and they said that they need head office approval to replace motherboard. The sixth I came in and the staff completely lied to me. I called Futuretel about needing a head office approval and they said it was not true and that all I need is at ticket and they will repair. Then an employee of Samsung store lied that it would be finished by today, or that someone would call me about it this at 9:00pm. It is now 9:00 and no calls. They lied about calling me back and I have a job that requires that phone to be working.

I have been there six times wasting time, energy, and patience. I want a new phone, compensation for being lied to and manipulated by service staff, and a public apology. I will otherwise escalate if nothing has been done.

I have a TV with an audio problem. Samsung did not have a service agent in the area willing to make the trip to my location so they offered me a refund with a return. This refund process started in February under Ticket [protected]. Since then I have been getting the runaround. They finally started processing the refund under a new ticket and they offered me an ecoupon refund. I agreed and they said that they would get me the refund within a week so I could order a new TV. Reference Ticket [protected] I talked to Aleena, and many other representatives from refund support and all I got was a runaround from her and the support department. Samsung needs to streamline this process.

Also, I really do not like have to go through the technical department to get to the customer support department.

Bought this TV from Best Buy on 12/14/20 and took delivery on 12/28/20. We had this TV for 14 months (two months beyond the limited warranty) and suddenly it no longer works. The screen is dark and the TV wont power up. Contacted Samsung support and they set up a repair ticket for an authorized Samsung repair service provider to come to our home to perform diagnostics and repair. The defect code: Display Malfunction. The service provider advised the replacement part would cost about $500 and the labor would be $300. Samsung customer support stated they would pay for the defective parts replacement if we would pay for the labor. We agreed to this arrangement. We now have been advised by the authorized service provider and Samsung that the needed part is not available. So, the TV can't be repaired, and we are out of $140 already paid to the Samsung authorized repair service. Not acceptable way to treat a customer for a defective TV. As senior citizens we use the TV as an important part of our lifestyle.

I spend $1740 on mobile, $249 on the swap program and $129 for swap requests, Total $2118 on Samsung S20 ultra. When I request the swap device, they deliver me a mobile whose camera was not working. Not one time, 2 times.

I called the Samsung, no one receive the call. Samsung store told me they don’t look at the matter and contact to Samsung care plus. Samsung care plus told me they don’t look at the matter so contact 3rd party (don’t remember the name).

I requested Samsung store if they can send mail to Samsung care plus and put me on CC in mail. He confirmed that my mobile camera is not working but refused to put me on CC in emails.

After calling in so many numbers. Dan from Samsung care plus told me to send the mobile back and they will send me another one.

I requested them if I can get my mobile swapped that day only, even I was ready to drive 3 to 4 hours as well because my current mobile has some call issue and I work through my mobile. He said “NO”.

They deliver me another mobile but again its camera was not working properly. I called Samsung care plus. Dan told me to go to the Samsung store if there are any problems with the settings. I told him; I already checked all the settings, but he insisted me to go to the Samsung store. So, again I visited the Samsung store, the guy from the Samsung store told me, yes there is a problem with the camera, and he sent me a mail.

I waited outside the Samsung store and called Samsung care plus, one lady picks up the call and said Dan will call me back in 30 mins. I waited no one called me back. So, I called them again, but the line was busy. I called again and Dan put me on hold again and again.

During the whole process, I called so many agents so many times. Explained my problem each time. They Put me on hold. I Visited the Samsung store thrice. Still, the problem is not solved. I am very disappointed with the service provided by my Samsung.

I requested for refund. In reply Dan told me there are terms and conditions for canceling the Samsung care plus program and I can put the feedback in the system and after 4 to 5 days, someone will reply to me.

How can terms and conditions applies when it’s your fault?

I already informed how urgent I need mobile and it’s not my fault and still I have to wait to days just for reply. WOW

And the guy who sold me mobile told me I will get NEW mobile and in the same color. So, I was misinformed as well.

I asked him if I can talk to his manager. He told me I will get a call from my supervisor within 30 mins. AND GUESS WHAT I HAVEN’T GOT ANY CALL FROM THEM. PATHETIC SERVICE.

So much of my time and money was wasted because of this. Travelling to Samsung stores, and Australian post for sending the faulty mobile back and calling in so many numbers and telling the same things again and again. I’m so much frustrated with all this. Nothing has given me this much of headache in my life.

My previous mobile has call issue. I use my mobile for work, so I need to buy mobile urgently. I don’t want Samsung mobile because I don’t like the service at all, So, I would like to request you to refund me in full $2118 urgently.

I would really appreciate your feedback as soon as possible

Best regards,

Maya Bhandari

Ever since I updated to Android 12 on my Galaxy Z Fold 3 phone I had no reception. Since I bought the phone from Samsung.com I had to resolve this issue with you guys. If I would've bought the the phone through T Mobile they are giving the option to their customers to give them the S22 or get a new Z Fold 3. Take notes Samsung. Instead I have to mail my phone to you guys and wait. Its now been a week with out a phone and not even given the option to send a loaner phone. How is this going to get resolved if there is no patch for the TMobile version?

I sent my watch for repair under warranty to Samsung. It was under repair ticket# [protected] for my Galaxy Watch3 45mm (LTE) Mystic Silver Model Number: SM-R845UZSAXAR. Samsung for some reason was not able to repair it and offered to provide refund or exchange. Spoke to agent on 3/1 and was told someone will contact me, but no one contacted. Then called again on 3/4 and I was connected to Case Managers. The case manager offered me partial refund of only $160.23 the amount paid by cash but refused to refund promotional credit. I purchased the watch when its was $479.99 and paid with promotional discount for the amount of $331.50 and remaining with the credit card. Thus the cost of the watch refunded should be $479.99 + taxes. Now they have kept my watch, will not provide full refund and also will not provide any exchange. They have just asked me to wait and also intimidating me saying, it can be months. I dont see this as fair to provide a partial refund only stating thats what I paid...well NO, the price of the watch consists of credit card payment and promotional discount. If Samsung wants to exchange, then obviously its fine for me but then they are not giving me a time frame by when they will ship the replacement. Hence this complaint where Samsung is causing inconvenience to me. They are neither sending the watch as part of exchange but asking me to wait with no time frame, nor they are refunding the watch price AND discounted amount which will help me to buy it again. I am okay to get the discount amount in Samsung promo credit as long as I am able to watch a Watch on their website using the credit.

I purchased my tv on 2/24/2020. Because we were moving it was not installed or registered until 4/24/2020. We immediately had an issue with the picture going blank after being on for an hour. Audio was still available. Samsung sent someone to replace a module.

We called Samsung on 5/28/21 and spoke to Lou Ann about the rubber seal between the screen and frame of the tv becoming visible. It stuck out on top of the screen. She did not understand what we meant, even after sending pictures and said that there was nothing she could do. This continued to happen on the left side and bottom of the tv. I called back on 2/10/22 since it was getting worse. Alejandro created case #[protected], which he said should have been done when we called in May 2021 and contacted a repair shop in our area. They called with a quote of $299 to repair because the tv was out of warranty. I refused it.

I do understand that the warranty was not in effect but considering the issue that we had from day one I had hoped that in good faith they would find the cause. I don't know if something was done when the it was taken apart to fix the module. It doesn't make sense to me that a tv almost 2 years old would have this problem.

I'm very disappointed with Samsung and will not purchase or recommend another Samsung product.

Purchased a Samsung washer and dryer from Home Depot as they rated the product excellent! NOT!

Replaced washer spinner after one month!

One dryer drum roller failed after a few years!

Customer service was a huge waste of my time, all the employees are based in the Philippines and barely speak english, poor communication made it that more difficult.

Samsung finally sent a technician from Sears Homes Services/Transform co they sent a third party A&E Factory Service.

A&E charged me $300.95 to replace a $15.00 part that took less than 15 minutes to install, what a corrupt company, they scammed me, I opened up a report with Samsung and again was given the runaround for 2 weeks, i was basically told abruptly it was out of their hands!

So Samsung this is how you treat your customers, you sent scammers to my home

SHAME ON YOU! YOUR SERVICE AND PRODUCTS SUCK!

Hello,

I am writing to request for a resolution for my samsung Z FOLD 3. I purchased the phone in September of 2021 and have since had continuous problems with the SIMS Card slot not connecting with the phone. This issue will happen randomly and I have sent the phone back twice. The first time, tech support denied that there was an issue and the second time, they found an electrical failure and supposedly fixed the problem. They sent the phone back but the problem continued to happen. I have frequented the AT&T store and repair shops and no one can fix the problem. The customer reps are unwilling to replace this phone. It has now been seven months of having the phone and I have not been able to use it successfully. The customer rep requested to access my phone remotely for which felt like a privacy violation and nothing was done to fix it. They have now created another ticket number to have the phone fixed a third time.

I really like the Z fold phone and all I ask is to have a working phone that is able to make calls and text. My insurance company will not replace the phone because it is still under warranty.

I am asking to assist me with coming to a resolution by replacing my defective phone.

Phone stopped reading SIM card. Called Samsung. Took phone to authorized Samsung service center for repair. They could not repair the phone and suggested call Samsung for replacement. Samsung wants me to mail the phone to them so they can take a week or more to diagnose the problem and decided what to do. Why did I waste time taking to Authorized Samsung service center. Want replacement now not in 2-3 weeks after they look at the phone

my model number 0373 / RT28M

model code- RT28YVMS1/XTL

My samsung fridge isnt cooling to the desired temperature. would like to file a complaint and request repair for the same at the earliest.

My name is Velma Potts. I purchased a Samsung Refrigerator from Lowe's in Olive Branch Ms. I have my refrigerator one week before the water dispenser and the ice make went out. I called the Sam Sung line to report the problem. The first time that told me some one will be out that next week to fix the problem in Feb. 2022 and of course no one came out . After holding on the line for at least an hour I resceduled the appointment and they came out and told me that needed to order a part, mine you the refrigerator is at least another week old.

They finally came out on 2/25/2022 and told me the part that I needed was not under warranty. Mine you, I just got the refrigerator in the middle of Jan. The ticket number was [protected]. I paid over 3000.00 for a refrigerator that does not make ice or water . Some company called ACS was the repair person and they did not know what they are doing. People beware, you should not ever buy anything from Samsung, I hate the day that I did. My e-mail is velmapotts2011 @comcast.net

TV Model: UN55TU700DFXZA

S/N: 09my3crn701674

Purchased the TV wth extended waranty on Aug. 17, 2020, 3 years warranty end on Aug. 2023.

Screen brightness is not consistent, most the time TV has a very Dim and dark scree.

we have to factory reset the TV to start working and even that is for a short time.

We had call Samsung Tech support many time 18 times, and follow Tech Rep. over the phone did factory reset and many other task as directed and issue not resolved, Tech support login a case number routed to a local Samsung servicer, and schedule for a home visit by them.

Local Samsung Tech had visit our home and turn ON and OFF TV many Time, did factory reset again, but at the time TV display was consistent and as should, technician said there is nothing wrong with TV, and me arguing with him did not help, I explained for him, TV is ok some time but most the time has a dim and NON CONSITANT display, but He said you should take photo of the situation when you have display issue, and He left an close my ticket.

Call Samsung again and created a new case ticket and gone through all those painful step again, and still no resolution.

Their customer service are the worst people I ever deal with, their Tech Rep. are inexperience, rude, not speaking fluently, and most of all dishonest.

I have a galaxy S21 with 256G of storage. I purchased directly from Samsung. It is less than a year old and still under warranty.

Problem:

Major Issue: The phone will not maintain mobile data connectivity. I first noticed the problem around the first week of February 2022. The internet drops (intermittently).

Other issues: The camera has stopped working with my banking mobile deposit app and talk-to-text doesn’t always work. Text message transmissions occasionally lag.

Actions Taken:

I contacted Verizon. The representative determined that there were no outages or service issues in my area. She completed diagnostics on the phone. The conclusion was that the issue was with the phone. Since the phone is still under warranty, she was going to send me a new one. They do not, however, carry a Galaxy S21 phone with my specifications. She referred me to Samsung for warranty replacement.

I contacted Samsung via chat. I was referred to a UBREAKIFIX. The technician, without performing a thorough examination (he had the phone for less than 10 min), concluded that the issue was with Verizon.

On 2/11/2022. I contacted Verizon a second time. I was referred me to a Verizon service centers to have the SIM card replaced in the hopes that a new SIM might “re-sync” Verizon and the phone. The SIM card was replaced on 2/12/22, however, doing so didn’t fix the issues. The technician completed further testing and determined that the issue is that the internal antenna within the phone. She offered to replace the phone, however upon searching the Verizon system, she confirmed that they do not carry a model with my phone’s specifications. She advised me to contact Samsung for further assistance.

That afternoon, I contacted Samsung again. After explaining the issues and the steps that I had already taken, the representative stated that I needed to mail the phone in for repair. He further stated that it would take about 4-5 days at minimum for the diagnostic process to be completed. I explained that as a business owner, I cannot be without my phone for an extended period. I asked to speak to a supervisor. He put me on hold, got back on the phone, attempted to disguise his voice, pretending to be a supervisor. When I continued to request to speak to someone else, he hung up on me.

In spite of my escalated frustration and in an attempt to come to a viable resolve, I went to another UBREAKIFIX in my area. I explained the issues with my phone. He stated that this is “known issue”. He agreed with the diagnosis of the Verizon technician. He referred me to the Samsung service center in the Houston Galleria Mall since they have onsite Samsung technicians.

I drove about an hour to the Samsung store. After hearing my anguish, and without an appointment, they agreed to service the phone. Upon hearing the issues, they agreed that the issue is likely with the antenna. The person helping stated however, that the motherboard (which houses the antenna) is not stock. In addition, there is no anticipation of the part arriving. As an alternative, they scrubbed the SIM card to see if completing that process would resolve the problem without having to replace the motherboard. The phone maintained mobile connectivity for most of the evening, it eventually, however, weakened again.

On 2/13/22, I reached out to Samsung again to inform them of the additional steps that I have taken as well as the feedback that from the Samsung service center in hopes that my phone would finally get replaced. Despite my explanation of events, the phone representative stated that I needed to mail the phone to a service center, though I had already brought the phone to a Samsung service center. I asked to speak to a supervisor. I waited on hold for almost 2 hours waiting to speak to someone. The representative and I ended the call with the understanding that she would continue to try to escalate my issue.

On 2/17/22, I brought the phone back to the Samsung store. They replaced the subPBA and resolved the issues with the camera. The repair to the subPBA did not resolve the connectivity issues. I returned back to the store on 2/18/22, only to be told that there was really nothing more that they could do because the motherboards are not in stock. The representative said that she would have her manager call me to see if there was anything else that they could do.

I followed up with her on 2/21/22. She said that she spoke with the manager who stated that the part isn’t available. I called Samsung the same day, waited on hold for 30 minutes to be connected to a supervisor. The person on the phone created an escalated ticket and said that I could call area Samsung repair centers (2 locations were UBREAKIFIX stores and the other was the Samsung experience store) to ask that they refer to the escalated ticket and to order the part. I called one of the UBREAKIFIX locations. The representative stated that not only did they not have ability to access the ticket created by Samsung, and that they don’t have the manpower to complete a motherboard repair. I called the Samsung store, but the manager was not in there.

On 2/22/22, I called the Samsung store again; I spoke to one of the managers. He stated that he could see the ticket that was created, however, they have been requesting the part from Samsung since October 2021 and haven’t received any. He alluded to the fact that there likely aren’t any more being built at this time. He agreed to try again to order the part, but did not sound hopeful.

Take Aways:

The policies in place are ridged and singular in scope; there is a lack customer service focus. The technical service process is difficult and cumbersome at best. There does not seem to be any continuity of service which causes unnecessary distress for the consumer. I have been a Samsung product owner for more than 10 years, and I have never felt more unheard and under valued than I do right now. When dealing with a company of this size, I should not have to mail in my phone to have it replaced let alone repaired. If Verizon could have replaced the phone (if it were in stock), the manufacturer should be more than willing and able to do the same thing without requiring the consumer to jump through so many inconveniences.

Had a comm error on mid drawer, feidg is just over 3 years old, after looking online, found cable that goes to control panel through drawer slide had several broken wires, and needed replacement, this is a poor design to only last for 3 years, and would have cost a whole lot more if had to pay a service company to repair, have noticed they fixed this issue by moving control panel inside.

The cost of cable is 75 dollars, and when they stop making them my fridge a boat anchor.

Purchased the dv45k 6500 from nfm med March 2021. The glass door suddenly exploded. Ruining a full load of baby clothes and other items. Called Samsung and right away they acted like they were going to replace the load of laundry and replace the dryer. Turns out they do not honor their warranty for the internal glass shattering they’re calling it cosmetic. I’ve wasted about 16 hours worth of phone calls with their customer service.

I bought a Samsung LED TV from your authorised dealer online last April 2021.

On 20/1/2022, the whole TV screen went blank and cannot turn on. The Samsung authorised technician take along time to arrange and came and check yesterday, upon checking, the whole led display is gone, it is shocking to hear such a brand new TV have such low reliability and short lifespan. The cost to replace the panel is the same as buying a new TV. I am deeply concern with the product quality and reliability.

I am deeply concern what if this happened immediately after my warranty expired. It’s very bad experience I have with my Samsung TV.

I give away my old Japanese 60” LCD TV of 8 years to get this Samsung TV. The old tv of last 8 years has never give me any issues at all.

My TV is down for almost 1 month now and I need to wait for Samsung to response to fix my tv problem.

Hope you can address this issue ASAP.

Regards

Ben

Lim

[protected]

I called on the day the phone was released after spending hours online trying multiple browser engines and multiple devices to purchase this phone with no success. I spoke to someone who told me they were experiencing issues with the site but would let me know when it would be fixed to make the purchase because they could not do it over the phone. I understood and waited for a call back while taking upon myself to keep trying. After hearing nothing the next day, 2/10, I attempted to try again. I made it further in the process but came upon a different issue. So once again I called Samsung waited on hold for an hour until I got someone. They attempted to give me ways to try and rectify the issue which did not work then attempted to place the order for me which also did not work. I was told they would let me know when it was fixed. Again, I took it upon myself to be proactive by trying to check every so often to make a purchase with no success. Today I repeated the same process of trying to make a purchase speaking with someone and getting the same results. They informed me they would contact me when the issue is fixed. Two hours later I received an email stating the issue was fixed so I logged back into my account. Not only was the issue not fixed but part of my order was removed because the device was out of stock now. I called them back again explained everything and they could explain how something was out of stock if the website had issues and they couldn't make purchases. I was placed on a hold to get a better explanation and was then after another 20min sent to a message service to recieve a call back.

I put my food in the oven to bake, went to my neighbors came back and the electronics board blew out. Thank God I was not gone long...it did start a small fire but it put out itself and soot everywhere and the front of the board is blown out and melted.

It happened Tuesday, Feb. 8, 2022, around 12 PM just put my chicken in to cook for dinner...I was only away for an hour and my husband was in the barn...

My house still smells...

Model # NE59J7630SG Small box with 01 inside it

M/C

SR 0CY57DCGB00934R All the numbers have underscores lines.

Date on stove Nov/2015

Also, have to watch when baking the bottom almost burns before the cake or cookies are cooked.

Kathie Cutlip0