Samsung

I bought a Samsung wash machine 8/27/21 I’ve had the machine 6 months. My daughter was using it 2/27/22 when the tub started to rock all over the place and a an error started reading. Called Samsung and they tried to calibrate it and it didn’t work. I’ve had the repair man out to my house now going in 5 times. I asked Samsung for a refund and they said the first 3 times didn’t count because the repair man didn’t do anything which was a lie. I can’t have a refund until after this time if they can’t repair it, just awful. I started a new job and had to take time off without pay to have the repair man come out. They are now replacing the tub inside a second time when it’s never been used, but that doesn’t count. Both repair men told me to call Samsung and ask for a refund the machine is junk and I was told by Samsung that they shouldn’t have told me that, this whole situation has been a nightmare so don’t but from Samsung

I order from Samsung directly a bundle deal they had, I follow the direction on the trade-in device, a completed all the questions. One day I get an email stating my device did not pass the inspection because it does not turn on. My device was fine when I mail it, I even added additional bubbles for protection. I receive an email stating if they did not hear back from me the same day they will recycle my device and charge me $425.00. I finally contacted someone from Samsung thru chat, I told them I did not authorize the additional charge was told that as long as I return the device. Two days later get an email that I was charged the $425.00 I contacted again now this time the representative stated that the phone does work and is not sure why it did not pass the inspection for the credit. I informed the representative I never authorized the additional charge as I had initiated a return of the device. It was frustrating no one can help and they just wanted to keep charging me additionally, I feel like is a scam to put you in this predicament.

I purchased a burgundy 512BG S22+ ultra on Feb 21, 2022. My order number is CA220221-[protected]. The order said shipping date starts March 8, now it March 21 but I still never received any email. 2 weeks ago I called Samsung and was told they I will receive the product by March 22 but of course I didn't. It's so hard to get a hold of anyone. This is almost $1700 I paid for a month but didn't receive any product! I even bought Samsung care but since I didn't receive the product, when does my samsung care actually start? It will be a month or more wasted. I have been with Samsung for years and have been a loyal customer until now. I tried the online chat and this is what I got in return "Due to high volume we are unable to assist all customers, please visit www.samsung.com/ca/support for self-serve options or Text us at WE CARE (932 273)."...This is not even called "service" it's just absolutely not acceptable!

About 2 years ago my daughter opened the fridge, one of the door shelf’s fell out of the fridge ( clips on the side snapped ) 2 weeks later my husband opens the fridge and the other one does the same thing! I’ve been calling Samsung about this issue for 2 years and I get the run around, they tell me the product is in stock and text me the link and quickly hang up, I open the link and it says “out of stock”!

Oh and the cheese tray at the top of the fridge the lid for it snapped in my hands when I went to close it! ( I’m by no means hulk and pushing it back in shouldn’t of snapped it! )

On January 29th 2022 we purchased a Samsung Refrigerator at the Home Depot in Sandusky Ohio. It was delivered on February 10th. 6 days later we woke up to water all over our kitchen floor and the refrigerator not working. All of our food we had just spent $300 on was spoiled. We called Samsung where the operator was rude and said “we can troubleshoot but if I send a technician out there and he finds nothing wrong with the refrigerator, you will be responsible for the service fee, if we find something is wrong we will pay the fee”. The repairman came 10 days later and found it to be not repairable and wrote a “ticket” stating the compressor was “bad and felt the refrigerator was reconditioned and is junk”. He said Samsung will try to have it fixed by a three tier technician again and replace the compressor with a used one and it will ultimately go bad in the near future. We called Samsung a minimum of 10 times (we now know you use a third party company and we were not really speaking with someone from Samsung). They told us the compressor part is on back order and they will issue us a reimbursement check due to the part not being in stock. We never received the check nor did they do anything about the $300 worth of food we lost that rotted and spoiled. Angel, a “Samsung operator” texted and emailed and issued a refund receipt (which I will attach with this complaint). We are still without a refrigerator and it has been over 30 days without one. My children and I have been eating out daily and cannot afford to continue to do that. This has gotten very costly and unbearable. What a horrible experience this has been and Samsung has been a horrible business to work with. They took our money and we received a used refrigerator. PLEASE HELP US. WE HAVE NO WHERE ELSE TO TURN. Home Depot said if we didn’t buy the Samsung warranty we could have returned it to them but it’s out of their hands.

For the love of God someone please help me.

Very extremely bad product support and service. My 65" Samsung TV was in warranty and the new replacement part panel had a 4" x 2" bend in the metal frame. The onsite technician said that he could replace the bent part within 48 hours. The day before the scheduled replacement, Samsung texted me with a ridiculous cash offer that was 20% of what I paid. After more than 10 calls to Samsung support, they could not simply repair the TV or offer an equivalent exchange. They claimed the equivalent replacement was not in stock, although Samsung's own website showed inventory. After doing some research, other customers have reported an almost identical bad experience.

Very disappointed with lack of support and being lied to by first and second level customer support. I really think that Samsung does not care.

Hello, My name is Peter Bryant. I have a Samsung refrigerator we bought about 5 years ago at Home Depot. It was doing great until about three months ago. The temperature continues to fluctuate. The fridge has been set at 38 and the freezer on -2 as recommended. It continues to go from 38 to 27 21 and lower regardless of what we do. The bottom of the fridge is continuing to freeze where you place your fruits and vegetables and droplets of water from the back of the inside panel. I have tried resetting numerous times and still everything is freezing in the fridge. The drain evaporator continues to freeze over. I have taken this off and defrosted but it continues. We cannot seem to remedy this problem and need help. I spent 1600 dollars on this refrigerator and looks like I will need to purchase another. It's no longer under warrantee but i have researched these refridgerators and this seems to be a common problem. I would suggest a recall. Please help. My email is [protected]@hotmail.com

3/2/22 - My range (Model:

RF27T5201SR/AA) has a C-F2 error, this error does not allow the oven to work nor the buttons on the range. I've been waiting for nearly 3 weeks or more to get this fixed. 5/13/21 Along with my refrigerator (Model:

RF27T5201SR/AA) ice maker, it is leaking when the ice maker dispenser is used. The contract company is of no help, they continue to reschedule appts. Both are Samsung products and I want both items fixed immediately. Both items were purchased from Best Buy. There is no reason I should have to go through my home warranty, pay a trade call fee when they are still under manufacturers warranty.

I bought 4 Samsung S21Fe's in January and have received only 3 of the TAB's on promotion, even though I redeemed 4. I have contacted the helpline at the promotions on several occassions and also sent emails to [protected]@isonexperiences.com, but receive no response.

Please contact me urgently and advise what is happening with my 4th TAB.

[protected]@sabenza.co.za

I have been to the Samsung store at Metrotown now six times. My camera is not working.

The first time I brought the phone in they just told me to do smartswitch then bring phone to update.

The reset after did not work. The third time they said it was a reset that would solve it. The fourth time they changed the lens. Then the camera failed again, and told me they have to do a reset even though they did it twice before because they said they had to prove to head office that they reset it as they had to prove they did all they could. They said the last time they forgot to reset and test it when lens was being replaced. The fifth time I had brought the phone in and they said that they need head office approval to replace motherboard. The sixth I came in and the staff completely lied to me. I called Futuretel about needing a head office approval and they said it was not true and that all I need is at ticket and they will repair. Then an employee of Samsung store lied that it would be finished by today, or that someone would call me about it this at 9:00pm. It is now 9:00 and no calls. They lied about calling me back and I have a job that requires that phone to be working.

I have been there six times wasting time, energy, and patience. I want a new phone, compensation for being lied to and manipulated by service staff, and a public apology. I will otherwise escalate if nothing has been done.

I have a TV with an audio problem. Samsung did not have a service agent in the area willing to make the trip to my location so they offered me a refund with a return. This refund process started in February under Ticket [protected]. Since then I have been getting the runaround. They finally started processing the refund under a new ticket and they offered me an ecoupon refund. I agreed and they said that they would get me the refund within a week so I could order a new TV. Reference Ticket [protected] I talked to Aleena, and many other representatives from refund support and all I got was a runaround from her and the support department. Samsung needs to streamline this process.

Also, I really do not like have to go through the technical department to get to the customer support department.

Bought this TV from Best Buy on 12/14/20 and took delivery on 12/28/20. We had this TV for 14 months (two months beyond the limited warranty) and suddenly it no longer works. The screen is dark and the TV wont power up. Contacted Samsung support and they set up a repair ticket for an authorized Samsung repair service provider to come to our home to perform diagnostics and repair. The defect code: Display Malfunction. The service provider advised the replacement part would cost about $500 and the labor would be $300. Samsung customer support stated they would pay for the defective parts replacement if we would pay for the labor. We agreed to this arrangement. We now have been advised by the authorized service provider and Samsung that the needed part is not available. So, the TV can't be repaired, and we are out of $140 already paid to the Samsung authorized repair service. Not acceptable way to treat a customer for a defective TV. As senior citizens we use the TV as an important part of our lifestyle.

I spend $1740 on mobile, $249 on the swap program and $129 for swap requests, Total $2118 on Samsung S20 ultra. When I request the swap device, they deliver me a mobile whose camera was not working. Not one time, 2 times.

I called the Samsung, no one receive the call. Samsung store told me they don’t look at the matter and contact to Samsung care plus. Samsung care plus told me they don’t look at the matter so contact 3rd party (don’t remember the name).

I requested Samsung store if they can send mail to Samsung care plus and put me on CC in mail. He confirmed that my mobile camera is not working but refused to put me on CC in emails.

After calling in so many numbers. Dan from Samsung care plus told me to send the mobile back and they will send me another one.

I requested them if I can get my mobile swapped that day only, even I was ready to drive 3 to 4 hours as well because my current mobile has some call issue and I work through my mobile. He said “NO”.

They deliver me another mobile but again its camera was not working properly. I called Samsung care plus. Dan told me to go to the Samsung store if there are any problems with the settings. I told him; I already checked all the settings, but he insisted me to go to the Samsung store. So, again I visited the Samsung store, the guy from the Samsung store told me, yes there is a problem with the camera, and he sent me a mail.

I waited outside the Samsung store and called Samsung care plus, one lady picks up the call and said Dan will call me back in 30 mins. I waited no one called me back. So, I called them again, but the line was busy. I called again and Dan put me on hold again and again.

During the whole process, I called so many agents so many times. Explained my problem each time. They Put me on hold. I Visited the Samsung store thrice. Still, the problem is not solved. I am very disappointed with the service provided by my Samsung.

I requested for refund. In reply Dan told me there are terms and conditions for canceling the Samsung care plus program and I can put the feedback in the system and after 4 to 5 days, someone will reply to me.

How can terms and conditions applies when it’s your fault?

I already informed how urgent I need mobile and it’s not my fault and still I have to wait to days just for reply. WOW

And the guy who sold me mobile told me I will get NEW mobile and in the same color. So, I was misinformed as well.

I asked him if I can talk to his manager. He told me I will get a call from my supervisor within 30 mins. AND GUESS WHAT I HAVEN’T GOT ANY CALL FROM THEM. PATHETIC SERVICE.

So much of my time and money was wasted because of this. Travelling to Samsung stores, and Australian post for sending the faulty mobile back and calling in so many numbers and telling the same things again and again. I’m so much frustrated with all this. Nothing has given me this much of headache in my life.

My previous mobile has call issue. I use my mobile for work, so I need to buy mobile urgently. I don’t want Samsung mobile because I don’t like the service at all, So, I would like to request you to refund me in full $2118 urgently.

I would really appreciate your feedback as soon as possible

Best regards,

Maya Bhandari

Ever since I updated to Android 12 on my Galaxy Z Fold 3 phone I had no reception. Since I bought the phone from Samsung.com I had to resolve this issue with you guys. If I would've bought the the phone through T Mobile they are giving the option to their customers to give them the S22 or get a new Z Fold 3. Take notes Samsung. Instead I have to mail my phone to you guys and wait. Its now been a week with out a phone and not even given the option to send a loaner phone. How is this going to get resolved if there is no patch for the TMobile version?

I sent my watch for repair under warranty to Samsung. It was under repair ticket# [protected] for my Galaxy Watch3 45mm (LTE) Mystic Silver Model Number: SM-R845UZSAXAR. Samsung for some reason was not able to repair it and offered to provide refund or exchange. Spoke to agent on 3/1 and was told someone will contact me, but no one contacted. Then called again on 3/4 and I was connected to Case Managers. The case manager offered me partial refund of only $160.23 the amount paid by cash but refused to refund promotional credit. I purchased the watch when its was $479.99 and paid with promotional discount for the amount of $331.50 and remaining with the credit card. Thus the cost of the watch refunded should be $479.99 + taxes. Now they have kept my watch, will not provide full refund and also will not provide any exchange. They have just asked me to wait and also intimidating me saying, it can be months. I dont see this as fair to provide a partial refund only stating thats what I paid...well NO, the price of the watch consists of credit card payment and promotional discount. If Samsung wants to exchange, then obviously its fine for me but then they are not giving me a time frame by when they will ship the replacement. Hence this complaint where Samsung is causing inconvenience to me. They are neither sending the watch as part of exchange but asking me to wait with no time frame, nor they are refunding the watch price AND discounted amount which will help me to buy it again. I am okay to get the discount amount in Samsung promo credit as long as I am able to watch a Watch on their website using the credit.

I purchased my tv on 2/24/2020. Because we were moving it was not installed or registered until 4/24/2020. We immediately had an issue with the picture going blank after being on for an hour. Audio was still available. Samsung sent someone to replace a module.

We called Samsung on 5/28/21 and spoke to Lou Ann about the rubber seal between the screen and frame of the tv becoming visible. It stuck out on top of the screen. She did not understand what we meant, even after sending pictures and said that there was nothing she could do. This continued to happen on the left side and bottom of the tv. I called back on 2/10/22 since it was getting worse. Alejandro created case #[protected], which he said should have been done when we called in May 2021 and contacted a repair shop in our area. They called with a quote of $299 to repair because the tv was out of warranty. I refused it.

I do understand that the warranty was not in effect but considering the issue that we had from day one I had hoped that in good faith they would find the cause. I don't know if something was done when the it was taken apart to fix the module. It doesn't make sense to me that a tv almost 2 years old would have this problem.

I'm very disappointed with Samsung and will not purchase or recommend another Samsung product.

Purchased a Samsung washer and dryer from Home Depot as they rated the product excellent! NOT!

Replaced washer spinner after one month!

One dryer drum roller failed after a few years!

Customer service was a huge waste of my time, all the employees are based in the Philippines and barely speak english, poor communication made it that more difficult.

Samsung finally sent a technician from Sears Homes Services/Transform co they sent a third party A&E Factory Service.

A&E charged me $300.95 to replace a $15.00 part that took less than 15 minutes to install, what a corrupt company, they scammed me, I opened up a report with Samsung and again was given the runaround for 2 weeks, i was basically told abruptly it was out of their hands!

So Samsung this is how you treat your customers, you sent scammers to my home

SHAME ON YOU! YOUR SERVICE AND PRODUCTS SUCK!

Hello,

I am writing to request for a resolution for my samsung Z FOLD 3. I purchased the phone in September of 2021 and have since had continuous problems with the SIMS Card slot not connecting with the phone. This issue will happen randomly and I have sent the phone back twice. The first time, tech support denied that there was an issue and the second time, they found an electrical failure and supposedly fixed the problem. They sent the phone back but the problem continued to happen. I have frequented the AT&T store and repair shops and no one can fix the problem. The customer reps are unwilling to replace this phone. It has now been seven months of having the phone and I have not been able to use it successfully. The customer rep requested to access my phone remotely for which felt like a privacy violation and nothing was done to fix it. They have now created another ticket number to have the phone fixed a third time.

I really like the Z fold phone and all I ask is to have a working phone that is able to make calls and text. My insurance company will not replace the phone because it is still under warranty.

I am asking to assist me with coming to a resolution by replacing my defective phone.

Phone stopped reading SIM card. Called Samsung. Took phone to authorized Samsung service center for repair. They could not repair the phone and suggested call Samsung for replacement. Samsung wants me to mail the phone to them so they can take a week or more to diagnose the problem and decided what to do. Why did I waste time taking to Authorized Samsung service center. Want replacement now not in 2-3 weeks after they look at the phone

my model number 0373 / RT28M

model code- RT28YVMS1/XTL

My samsung fridge isnt cooling to the desired temperature. would like to file a complaint and request repair for the same at the earliest.