Samsung

I purchased a Samsung refrigerator in 2020 from Home Depot. The main board in the refrigerator stopped working in 2022. It took Samsung three weeks to send a service repairman to replace the main board. I talked to customer service to provide a reimbursement list for the food I lost in my freezer. They had me submit my list only to reject it. The claim was rejected without any follow-up from Samsung. I called after three weeks to follow up with them about when I would get my reimbursement. That's when I found out it was rejected. This is so unfair to customers who purchase your product that failed at no blame to the customer. I had no place to store food for three weeks. I had to eat out. I lost my food in my freezer because your main board in the refrigerator failed. Is this fair?

Absolutely not!

Ref # [protected]

I bought a tablet A7 for my son and it stopped charging in May so it was still under warranty . They emailed me it wasn't fixable and I would get a refund finally weeks later I get a coupon to buy their products on their site for double. I was told I'd Get a refund. So I called and they said they would cancel it and I'd get an email on how to get my refund. Nope never did. Now it's July and still nothing! My son as been without a tablet for 3 months and no one will help me. I've tried calling and calling and they keep transferring me to different departments! I paid 250$ for this tablet now what do I do? They won't even return the old tablet.

Fruit and vegetable top shelf shattered on its own As I was grabbing a half gallon of milk. Was a loud pop. Purchased it at Conns with added service protection plan. Neither conns or Samsung want to replace their faulty parts. Have never experienced something like this ever with any refrigerators untill now. There should be a recall on this. Now I have to purchase a replacement. Over 2000 dollar refrigerator should not have this issue . Fix this Samsung

new tv 4 days old wont turn on scheduled service cancelled appt 12 times,, yes 12 times over 6 weeks

thin Q screen has lines no pic support is a run around store was Best BUy they were insulting suggested we broke it

$800 out the window without so much as a possible solution

have all samsung kitchen will stay clear of the co from now on also chat people are trained to say im so sorry, WTH, is that for when yoiu need help and an action plan

TL; DR: I sent my monitor over to Samsung for a repair under warranty. Samsung's partner company mishandled it during transport and now it's ruined. The repair service expects me to pay for the repairs. I've contacted Samsung support multiple times, each time they don't give me any concrete information, say they'll get back to me in 48 hours. I haven't received a single email from Samsung support yet.

I have transcripts of every chat, but complaintsboard.com won't allow me to upload txt files.

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On May 28, 2022, I opened up a warranty request with Samsung. My computer monitor had developed kind of a dark stain, 20cm wide. I took pictures of it, sent them over. Support said it was covered by warranty and that I should send it to them for repairs.

They created a FedEx label. When I told the agent that I didn't have the original packaging, he said I should use any cardboard box. I found one that fit the monitor, added some packing peanuts for good measure, put it in and sent it over on June 12, 2022.

On June 15, I received an email from the repair service with pictures of my monitor absolutely ruined. Half the screen was cracked and black, the plastic chassis cracked as well. My package was clearly mishandled during transport.

I started a support ticket with Samsung, #[protected]. I was told that they would escalate my ticket and reply by email in 48 hours. I received no email.

I contacted them again on June 18, same thing.

I contacted them again on June 20, same thing. Ticket id #[protected]

I contacted them again on June 23, ticket id #[protected], they said I should contact FedEx. I refused to do so, because

a) Samsung offered me a service, not FedEx. I followed Samsung's instructions correctly.

b) FedEx is their partner company, I shouldn't be responsible for mediating that conversation.

c) I was never offered an alternative to FedEx to begin with. If Samsung had offered that option, I would have gladly driven over to the repair service myself.

Support said they would escalate my ticket (to whom? I thought my ticket had already been escalated), that they would leave a note asking their team to contact FedEx and I would hear back from them via email in 48 hours. I never heard back from them.

On the 27th I got an automated email from Samsung with a link to "track my repair". On that link I found the information that my monitor was repaired and delivered. I didn't receive any package, so I contacted Samsung support again, ticket id #[protected].

The agent said I should contact FedEx. I asked what the tracking number was, he said he didn't know, so I refused to contact FedEx.

The agent escalated to his supervisor. The supervisor said that I should contact the repair service. I kept the chat active, reluctantly contacted the repair service. They said they didn't repair my monitor or ship me anything.

The agent started texting more slowly (one text every 10-15 minutes). When I said that I wanted to end the call and provide feedback, he stalled me for several minutes before saying that the feedback was on the agent, not on the service. He was clearly trying to prevent me from giving negative feedback.

Finally I said that if he couldn't help me, that I would like to escalate my ticket. He did so and closed the call, saying that I would be contacted in 48 hours.

It's been 15 days, since I sent my monitor for repairs. I've spent more than 6 hours with their support personnel and I still can't get Samsung to honor my warranty.

I bought a brand new Samsung dryer from "www.sansung.com" and paid for the installation and Samsung care but the Samsung installer made a mistake and did not install it properly. Samsung refused to solve the installation issue and disqualified the unit for the warranty even though I paid for both the installation and warranty. Samsung does not accept their own mistake and do not care to fix it at all.

Combo wall oven/micro purchased from Lowes 11/18/21, not delivered until 4/12/22, then installed 4/23/22. Micro start button would not activate making oven inoperable. It was noticed that door latch was not operating correctly, indicating door not closed, disabling start feature. All oven functions worked correctly. Immediately contacted service. 5/3/22 first tech from NISIUSA comes and diagnosis faulty door. Door was ordered for replacement, but was damaged during shipping causing several weeks delay. 5/27/22 technician from NISIUSA replaces door, and determines that the interior frame is bent in such a way the door will not shut right. Tech requests replacement of whole unit and removes unit from cabinet. After one week, Samsung authorizes replacement. Wait several more days, and no contact from the logistics company to pick up unit. I contact Samsung, and they escalate offering me to wait 78 or more days for a replacement or a refund. We have a matching suite of Samsung appliances and had our cabinets fabricated to fit this unit, so replacing with another brand is unacceptable. Samsung CSR attempted to contact local Lowes stores to find inventory, even though I told him they didn’t have any as I’d already talked to the appliance manager. I was disconnected suddenly after agreeing to the full refund amount. Upon callback, the replacement had been cancelled completely. I spoke to a supervisor who stated we were informed incorrectly and that the NISI tech said in his notes was that the unit was damaged which Samsung is using the term “damage” to deny our warrantee repair. The interior tub for the micro was deformed during manufacturing, and if it was damaged, then the exterior components would be damaged as well. New repair tickets were initiated, and we requested a different company than NISIUSA to come evaluate the unit. Samsung reassigned the repair to NISIUSA without my consent.

I waited over 160 days to get the unit, and to wait for another 78 or more days is unreasonable.

I bought 6 appliance's of Samsung's November or early December 2021. I have had Samsung technicians to my house 4 different times now for my dishwasher! The last two times they have been out was because the dishwasher was throwing a CL code. The first time the Tech came out he stated it was because I was prerinsing my dishes and the soap was causing the leak. I told him the only thing I use is Cascade, The tech said stop using that product and us the cubes from Finish. I did this and it threw the same code but at the end of the cycle. Everything was dry no soap in the bottom what so ever. I want everyone to know not to buy Samsung products they don't back their warranty they blame it on the consumer or the soap company! The Tech that they sent out the first time told me to run vinegar trough it I did that. 2 - 3 weeks later same thing after changing the soap the tech told me to.

Purchased phone for Christmas 2021, and received early January 2022. After only 4 month, the power button collapsed, making it difficult to power down and kept sending me to Bixby option. During this 4th month, the screen also began to become damaged at the fold, and by month 6 eventually leading to complete disconnect between the top and bottom half of the phone. Mailed to Samsung for repair only to be billed $400. Samsung claims that we are out of warranty due to microscopic (literally) scratches, and the defect is no fault of theirs. This phone is used by a middle age person with no damage other than normal wear and tear. There was no breakage, dropping, damage, only defective so called "glass" screen. Samsung used terrorist tactics holding phone for ransom by charging repair to user for their defective equipment and claiming out of warranty. https://www.theverge.com/2021/10/11/22721480/samsung-galaxy-foldables-testing-z-flip-3-screens-cracking

- Washing machine vibrates vigorously during spin with knocking sounds.

- Numerous maintenance requests through 3 months including product repair at service center.

- False claims that the machine is out of warranty

- refusal to send maintenance because they can't fix the malfunction.

- Communication through whatsapp per their request is never reviewed.

Since March 2022, I have had the same problem with my washer where it moves vigorously during spinning, making knocking noises and sometimes shifting in position.

I have called the support service in my country (Egypt) several times through the last three months and every time they come in to inspect they fiddle with it but can never fix it (one of the times they actually removed the machine to their center for repairs and it came back with the same malfunction).

Currently they are refusing to send service at all while at the same time manipulating documents to show that I am out of warranty which is not true.

In September of 2020, I purchased a Samsung range for my vacation home in Hancock, Vermont.

In January of 2022, the oven stopped working. I contacted Samsung support but I was told that Samsung did not have any repair personnel in the area so I would need to find a repair person on my own. I did. He came and replaced the ignitor at my expense.

Now, 5 months later, the oven is again not working. I Contacted Samsung. They said they would grant a one time extended warranty until they learned they had no repair people in the area. Then they said there was nothing they could do. I asked for the manager. She said the same thing. She then told me to send an email to the office of the president. I did. 15 minutes later another customer service rep called in response to my email and said the same thing. He then said there was no one else I could talk to. All I am asking for is reimbursement of a repair which would have been free if they could have provided a repair person in the area.

I was called Noida (sector 2) the next day i. e,25th May 2022. After interview I was described the job profile of chat and email process for 17.6k in hand salary (2k for 90%+ attendance;3k for overtime if any;pickup and drop by cab;3 paid leave) 5 days working. I deposited 3k money and still waiting for the letter

i have been a long term Samsung Customer and have bought many many items over the years and have used the Samsung Galaxy since it was first released. I had ordered a new device via your UK division as i was in London (from London) as i always use a Dual SIM device. To say the process was painful is an understatement, i have been lied to, my data has been misused under Data Privacy Law, i have been defrauded by Samsung UK who have not refunded me my money that i paid upfront. The Samsunk UK customer service experience is an absolute disgrace, nobody cares, 8 different people have sent unintelligible replies and the chat helpline is full of educationally deprived people who do not even understand your own product! After so many years supporting your Comoany and products i am now forced to enter a leagl class action for Fraud, Misrepresentation, Data Privacy breaches under GDPR and likely more. All because nobody wants to resolve the most basic of issues. I respectfully write this as someone who also runs a very big service business and would fire every person responsible for totally demonsing your Brand!

I just spent 2 hours installing the feet on my new TV. When I set it up, it was wrong, tv fell over frontwards (caught it). The instructions (diagram) was useless. the screws could not be inserted into hole without a magnetic screwdriver (hole was deep inside foot) I ended up jerry rigging something to make it level. I love the TV though. I wish iy had a way up hook up external speakers. I mistakingly thought it was alexa enabled, my bad.The tV volume only goes up to 100 which is too soft for me.

My ice maker in the refrigerator section keeps freezing up and stops making ice cubes I have tried to defrost it and tried to use more ice but it keeps freezing up inside the ice maker and stops making ice cubes. It would be nice to know that more people are having the same problem as me as I see on you tube people are putting up their problems with the ice maker and how they tried to fix the ice maker themselves or what some other people tell them what to do.

I purchased a dishwasher form HomeDepot on 5/5/22. I installed the dishwasher on 5/10/2022, and ran a cycle with no dishes (no issues). On the 2nd load I went to load dishes and the middle rack only opened 1/2 way. I pulled a bit harder thinking it was caught on something and ball bearings began falling out of the slide. After opening and closing a few times to try to figure out what the issue was the slide on the left side wouldn't close properly so I had to remove the middle rack just to close the door. I called service on 5/11/22 and they said to talk to Home Depot. From there HopeDepot said there was nothing they could do as it was a new unit. I called Samsung again on 5/12/22, and got a service appointment set for 5/18/22. The tech came to my house on 5/18/22 after originally having the appt schedule for 8-12am, moved to 12-4pm, notified the same day it was moved to 4-8pm, then got a call with no notice they were there at 2pm. The technician checked for parts to fix the extension but didn't have them. The service rep. tried to order the parts from Samsung, but in explaining the situation they said I damaged the unit by pulling the rack out when it stopped half way out, and the warranty is void. I called Samsung customer service to be transferred to the ECR department, and they said the technical support made the call and ECR couldn't help. I asked to speak with a manager of the general customer support line and they said none is available and it will be 24-48 hours for a call back. I asked to speak with technical support who made the decision to void the warranty, and they said they have no number for that department.

My special needs granddaughter cracked the screen on 2 TVs purchased in last 6 months. She is living with me because her house was severely damaged by Tornado April 22nd in Arabi La. I called to purchase a 3rd replacement tv same exact model as other 2. I was asking if I could any help with the price. I spoke with Sheldon in e-commerce and was told the best he could do is a 10% discount. I gave him the model QN60060AAFXZA. He said it was out of stock and could not say when they would be back in stock. I check BestBuy (i purchased 1 ,2 weeks ago from them) They had one in stock. He said I need to purchase and once I get the order number to call back [protected] and tell person to apply the 10% discount to that per Sheldon in e-commerce. I did this and i called back and was transferred 6 different times or given other phone numbers to call. I could not get anyone to resolve my issue. I was told they cannot do this. I needed to talk to Sheldon. Was told he was in different e-commerce department, but no one could get me a good number to call him back. No one was will in to help. It seemed all they wanted to do is transfer me or give me other numbers to call. After 4 hours of holding and being transferred, I gave up. I believe this is what they wanted to happen. I now purchased and paid for a TV from BestBuy, and it is too late to cancel. I asked if I was screwed and was told they would not use that work but yes. It is no longer the 10% discount money savings. It is about integrity of Samsung. I asked for phone numbers of upper management to call and was told look them up on the web site. They do not exist. I guess because of issues like this Samsung does not want anyone to call any officer of the company. They are all protected from customers. I feel this is a [poor way to run a company. If you have a good product, you should be open to contact with upper management. I was a loyal customer, but I feel I was really screwed this time. If you would like to get details, please call me at [protected] or email me at [protected]@aol.com

I bought Samsung appliances, fridge, stove and dishwasher. The stove and dishwasher are good..very impressed with the stove…the fridge on the other hand is junk as far as I’m concerned.

Major problem’s with the ice maker, I have to thaw it out once a week or it gets clogged up with frost. Samsung of course will not recognize this problem..same as any big company who is only concerned with profits. Do not buy a Samsung fridge they are garbage.

27 Deaember 2021 produkte gekoop by makro portelizabeth. Aanhoudend gebel oor my buy en get geskenk van r3000. Ek het besluit om discem voucher te vat net om tehoor ek kry dit oor 12 maande. Maart het hulle vir my voucher gestuur wat nie gewerk het. Vandag toe ek weer bel is dit stories van elke maans moet jy gebruik en elke maand moetdaar geclaim word so ek nou reeds 2 maande sw vouchers verloor. Kan nou claim vir Mei. Niemand het dit so verduidelik en ek het besluit ek sal nooit weer n Samsung products koop want Samsung is n scam op sy beste.