Samsung
Reviews and Complaints

Recently, the refrigerator has had water under the crisper. After ruling out a leak from the water filter, I finally identified the problem as a stopped up drain line. This refrigerator is out of warranty and only experienced the problem recently. Upon opening the back, it appeared to be missing a heater line and thermal probe. Upon contacting Samsung, they eventually (after much back and forth) confirmed that the part was missing. HOWEVER, they refused to make a warranty exception for their defective manufacturing and want me to pay for the entire repair. Will never buy another Samsung product with this type of customer service!

Purchase phone 12/16/22

Asked about durability of flip and was advised they are reliable and have a one year mfg. warranty against defects. I have only purchased apple devices and can say this is a first and last. I will not even consider any additional home appliance or device from Samsung.

The phone had protective case and screen protector. Was lightly used. No appearance of physical damage. It seems like the screen protector accelerated a bubble in the flip crease, which led to an LCD bleed 7/23. I contacted Samsung and was advised to take it to a third party store where I was advised the repair would cost $400. My initial investment was $1000. Considering the likely hood of a second failure I will not be expensing the cost. I have asked for Samsung to stand behind their mfg. warranty. They have not. I have filed formal complaints with BBB, FTC and soon will send a more detailed conclusion to the State Attorney General.

Facts about simple, numerous people are showing the same screen failure and Samsung should be required to recall their product. No different than a car with a faulty part. These devices are no longer cheap and should have an expectation to last under normal use conditions.

For over a week, I have been in touch with the support line on the recall for my Samsung top load washer. “The ticket” the system creates and sends to local repair company does not code as a recall, thus the service company wants money to service. I have been told numerous times a supervisor would over ride the system and make this no charge to me, that a supervisor would call me, that it would be fixed shortly as it is a “system problem”. Nothing. Each day I call back. For the week, I cannot wash a full load of clothes and what does get washed must be on the delicate cycle. The repair company has reached out, saying if it just gets marked in the system “no charge to customer” they will come out. Enough already. FIX THIS SYSTEM GLITCH! MARK my ticket as NO CHARGE to me and let me get on with things.

I am a lover of 'samsung' brand and my most of the home appliances are from samsung only over the years as I was happy with the products... But unfortunately now I am frustrated with your frost free refregerator rt34a4533bx purchased on 19 mar 2022 from your authorised outlet m/s fundamental electronics pvt ltd. At city centre 1 kolkata 700064 west bengal india vide invoice no : fecc/21-22/3273 ; dtd.19.03.2022 as just after the guarantee period on 19th mar 2023 it has started with water deposition at the bottom of the case just under the vegetable tray as much as that we need to soak it from clothes time and again repeatedly.

Contacted your customer care in india and lodged the complaints with all details and in response to that whenever somebody comes from your authorised service centre 'cool point' at baguiati, kolkata 700159 west bengal india the persons do inspect the same... Leaving a hollow assurance that it would not happend and takes the visiting charge only as it is out of warranty period now but the problem persists... So should I expect some good senior engineer from samsung itself will come and resolve the problem without taking any charge for that or I have to suffer continuously with the water depostion at the bottom of the unit? Should I leave samsung brand forever or toask for the redressal? Either it should be permanently resolved or you need to replace it with a new unit... That's clear. Last 4 times visited your so called technicians but having no result at all.

Awaiting your immediate intervention pls at my installation address :

S rudra

C/o p k chowdhury

I/i-18 madhusudan apt, aswininagar, baguiati, kolkata 700159 west bengal india.

Thanks

Rdgs,

S rudra

[protected]

What a poorly managed RXO hub. We had a scheduled delivery for a stovetop from Samsung after a 6 week wait. The day before the confirmed delivery date, we receive a cryptic email with a bunch of codes and obscure long numbers that says the delivery has been rescheduled for another two weeks later. I called Samsung but they could not help. I asked if I could pick up the package even though it's a 90 mins. drive from our house. Both Samsung and RXO customer support agents assured me that they had to give permission to each other. RXO finally told me that they check with the hub in North Austin and they will contact me with a day and time to come pick up my package if allowed. The two weeks went by with no contact from RXA, no email, no text, no phone call and no voice mail. On the day of the rescheduled delivery, the package was showing still sitting at the hub with no indication of delivery scheduled. I called the N. Austin hub and I was assured that the package will not be delivered and that if I wanted it delivered a new delivery date has to be scheduled for hopefully a week or two. But it will have to be confirmed at a later date. It seems the game is for them to get paid to deliver to the customer's home but if they delay enough, they have the customers come by and pick up their own packages. What a scam. While there I saw the manager Shawn sitting in his office with the door open. I asked the young lady being trained while I waited to pick up my package if I could talk to the manager. After she asked, Shawn promptly closed his office door and I was told he was in a meeting. A young African American employee claimed he was one of the managers, wanted to hear what went wrong and again assured me that he would have to dig deeper into the issue and he did not have time to do it. So bummer buddy. Bye. How is this outfit still in business? What is the management thinking? How do you haire employees who abhor doing their jobs and get away with it? So many questions...

Ice Maker is not making ice. Contacted Samsung Support and they offered to schedule a service technician but at my expense because my specific model is not in their recall list. Meanwhile, there are an exceptionally high number of complaints and a class action suit against them for this very same issue. Model name: RH22H9010SR S/N: 069243AF801289N

https://www.usatoday.com/story/news/investigations/2022/11/04/samsung-refrigerator-complaints-key-takeaways/10619194002/

https://www.wsoctv.com/news/local/new-development-samsung-ice-maker-lawsuit/DGPERTYNIVGY5ILFJE7AZONDPQ/

https://www.complaintsdepartment.com/samsung/

To whom it may concern,

My name is Francis Olu. I purchased a 75 inches Television from the COSCO located at Friendswood last year August 2022. and the Television stopped working after like nine month. COSCO linked me with the Samsung distributor company.

The distributor company sent their agent and claimed or rather assumed the roaches could have caused the problems.

Note: Obviously, there's no doubt that the Television was already infested with roaches probably at the Samsung Warehouse before I purchased it. no roaches in my house that could have gotten to the extent of having such access to the Television. I have tried reaching the Samsung but to no avail. The model # QN75Q60BDFXZA, Serial # 0DU93CBT601492E.

It's extremely obvious that Samsung is playing one their usual antics of dodging their Customers responsibility.

\Please i'm appealing to the Samsung cooperate to investigate this matter and assist me to secure my right of replacement or repair accordingly.

Email Address: [protected]@gmail.com

This review is for https://onlineaccessplus.com/TDBank

Note Samsung Company

Samsung use finance service through TD Bank or Myonlineaccount

Do NOT Use this financing company

I sent messages and then called the customer service number provided from TD Bank since they do not work over messages online.

On my several call, some customer service is decent and some is terrible. They will argue with you for no end. At the end it is useless interaction.

Over all this Samsung Financing by TD Trade is the worst finance company I ever came across. They should not be in business.

This company do not care about customers and find a way to take advantage anywhere possible.

There were 2 loans: 18 months and 36 months zero% interest.

I paid off my first loan in the first 2 months.

Instead, they used that amount ($1,000+) to applied to the longer term 36 months loan and said I did not pay for the 18 months loan. Which later they shorten it to 12 months, then sent me an email they they will charge me interest.

I filed a claim or dispute, but it is also useless. Same policy, they will take advantage of the people. NO, you cannot view the statement on your mobile device, it will not show.

Never Never finance through Samsung TD trade again.

Use your other promotions from zero % interest, never choose this company. If there are problem they don't give a *.

purchased 7/16/22

repaired 6/8/23 problem fridge temp 60 degrees

worked 1 week

repaired 6/22/23 same problem

worked 12 hours 60 degrees in morning

waiting for call from repair company

ticket 3 [protected]

not happy with this appliance can you get me help? i think this appliance can not be repaired, tired of throwing food away and living without a refrigerator

joe stralka

[protected]

[protected]@hotmail.com

I purchased a Galaxy S23 Ultra phone through AT&T in February, primarily for its camera features. I am now unable to use the camera for photos because there is a green tint overlay. I took it back to AT&T and their techs said it was a software glitch and that I'd have to contact Samsung warranty department to get a replacement phone. They said the phone is still under warranty so would not be a problem. I spent a good portion of the day trying to reach someone. I finally got someone whose English was very poor and was very difficult to understand. We went around in circles for awhile but I basically got from her that AT&T would have to provide me with a new phone and send mine back. If I had purchased it directly from Samsung, they would repair it but warranty for a replacement was like 14 days. As near as I could tell that's what she said. So back to AT&T. They said they are a cell phone service provider and since it was an issue with the phone's software, Samsung has to deal with it and I have to go back to them. It was an expensive phone. The main reason I bought it was for the camera. Now, six months later, it's useless and I have no idea how to deal with this Catch-22 I'm caught in.

I recently purchased the Samsung UN55KS8500 Curved 55-Inch 4K Ultra HD Smart LED TV (2016 Model) from samsung.com on Dec 27, 2016. Unfortunately, after only three (3) years of use, the TV began turning off and on constantly and stopped working altogether. I contacted Samsung's customer service and scheduled a service technician to come and take a look at the TV, which cost me $140. Two technicians arrived with a new board ($300 Est. Part) and within 5 minutes of arriving, they told me that the TV also needed a new panel ($700 part). The technician instructed me to call Samsung to request a one-time "out of warranty repair". I immediately contacted Samsung and spent several hours on the phone with their case management team to receive the out of warranty repair, which was scheduled for Nov 10, 2020.

However, a week later, I received a text from Julian with Samsung indicating that the repair was on hold as they wanted to offer me a "refund". The refund turned out to be only for $327.95, which was a pro-rated amount of the original purchase price. I called Samsung immediately and spoke to their case management team, who indicated that they did not have those parts in stock at this time and did not know how long it would be until they got them, which is why they wanted to offer this "refund". I told them that the refund amount did not even come close to what it would take to get a similar spec TV. I told them I wanted the TV repaired and that I would not be accepting that refund amount. The Samsung representative said he would put me back on the schedule repair on November 10, 2020.

About a week later, I received another call from Samsung indicating that they could no longer do the repair as the "parts were no longer available". After spending another several hours working my way up through the Case management team, they said they would need to put in a request to have my file reviewed and would get back to me within 3-5 days. However, after not hearing back, I contacted Samsung Customer Service again on November 16, 2020, regarding the status. They said there was nothing they could do other than offer me this $327.95 refund. I spent three hours on the phone with Case management eventually working my way to a "Senior Manager" named Nemesis (appropriately named). My request was simple and reasonable - refund me the amount that Samsung was originally willing to do as part of this "Out of warranty repair" (roughly $1K) or send me a TV of like spec. She said it was their policy to only issue this low refund. When I asked to speak to her boss, she refused and said she was the most senior person I could speak with and that her boss held an administrative role and could not help me. I asked to be transferred to someone else, landing up in the e-commerce sales, only to be sent back into the cue for case management.

In conclusion, I would not recommend buying Samsung products. Their product quality is exceptionally poor, and their warranty and customer service are even worse. This experience has left me extremely dissatisfied and frustrated with Samsung. I have had to spend countless hours on the phone with their customer service team, and they have not been able to provide me with a satisfactory solution. This has been the worst product and zero reliability experience I have ever had.

The Samsung A52 has been a bit of a disappointment for me. I've been using phones for over 20 years now, and this one is by far the worst I've ever owned. I've even had $45 TCL phones that have performed better than this one. There are a number of issues that I've been experiencing, but here are a few of the most annoying ones:

1. The phone randomly calls people or tries to dial random numbers in the middle of the night while I'm at work. It even sends gibberish texts to people in my contacts list. This has been happening to my bosses, old people in nursing homes, people working under me, friends, and businesses across the country. No one is safe from being woken up in the middle of the night for no reason. I've even turned on accidental touch protection, but it doesn't seem to help.

2. The phone opens random windows and performs random actions while in my pocket. I listen to audiobooks while at work, but the phone has returned 7 books in the last 10 days while I'm in the middle of them. It opens other apps while I'm trying to listen to my books, including voice mail, random internet pages, Facebook, Pandora, Google, and miscellaneous videos. Last night, it even took about 50 pictures of the cover of an audiobook I was listening to. All this activity heats up my phone and causes the battery to die much faster than it should.

3. The phone changes my settings without my permission. Bluetooth, internet, or airplane mode goes on or off randomly. Sometimes it even darkens my display so much that I can't see enough to navigate to the setting that turns up the brightness.

4. The phone doesn't let me arrange apps or move them on my screens. If I download an app, it may put it on a new page, causing me to scroll through unnecessary pages to find what I need. I can increase the touch sensitivity to try to move the apps, but it's still difficult.

I'm pretty sure this phone is defective, but after many hours on calls to Samsung and T-Mobile, I've given up on both of them. I've even tried resetting the phone to factory settings and reinstalling everything, but it hasn't helped. Samsung says I can send the phone in for repair, but I can't do without it for 2 weeks while they look at it. It's just too important for work. The phone is totally unpredictable, and it only acts up about 50-60% of the time, always while in my pocket. On a Samsung employee's desk, it behaves normally, so why bother sending it in for repair?

I'm really disappointed with this phone, and I'll never buy another Samsung product again. I'll also discourage others from doing so whenever possible. I'm even considering ending my service with T-Mobile. If anyone from these companies actually cares about customer service, they can contact me at my alternate email address.

I recently had a very frustrating experience with Samsung repair services. I sent in my Galaxy S8 for a back glass replacement and paid ?92 for the service. However, I was lied to multiple times throughout the process. At first, I was told that they were awaiting a part, then that I hadn't made the payment (even though I had), and then that they had put the wrong color casing on the phone. After waiting for 4 weeks for a 9-day service, I finally received the phone, but it still had the wrong color casing on it.

I called up and spoke to a representative named Matt, who promised to get the phone sorted quickly and even offered ?20 in Love to Shop vouchers and a refund. However, I never received the vouchers and no request for a refund was made. They did eventually come back for the phone, but the process was far from over.

After a week, my partner checked the repair status and found that it was in the middle of repair. The next day, the status was blank. When we called up, we were told that they were waiting for the part again and were offered ?30 in Love to Shop vouchers. After explaining that we never received the first ?20, they sent us the full ?50. Another two weeks later, we finally received the phone in the correct condition.

However, when I tried to progress our complaint, Matt was always unavailable. I spoke to others, such as Andrew, Rachel, Simon, and Jane, but they all had crappy answers and responses. When I asked to speak to the manager, I was told no. When I asked for the calls of the promises made by Matt to be listened to so they could honor them, I was told no. When I asked for a contact number for the head office, I was told that this was the highest point of contact.

I made an official complaint, and Simon offered to settle the claim by sending a further ?50 in Love to Shop vouchers. I agreed to the settlement, but we never received the vouchers in the time frame that Simon promised us. When I called up, Simon was unavailable, and I spoke to a gentleman named Jihad, who told me that Simon never sent them. He said that he could see that Simon said we could have them, so it was fine, and he would personally send them now, and we would receive them in the next 7 to 10 days.

However, 4 days later, Jihad called me and told me that they were not sending the vouchers and that they would not take my complaint any further. I was extremely disappointed with the service I received from Samsung repair. They promised everything and delivered nothing but lies, deceit, and bitter disappointment. Apparently, the company will only listen to phone calls to get feedback, not to find out what has been offered in a verbal contract.

Right or wrong, they have to honor what has been agreed upon. I will be speaking with the ombudsman tomorrow and putting them into court for a full refund. I will also ask for compensation for time wasted, call costs, 2 months phone contract cost, as my partner has been unable to use it, stress, and the general dishonesty and incompetence. Samsung repair is a company I will never use again, and I will always do my utmost to make sure that no family or friend uses them.

customer experience. Samsung's return policy for major appliances is not clearly communicated, and the lack of expression for TVs as appliances is a problem. The delivery service should have a protocol for buyers to inspect products before signing to accept, and Samsung's customer service should be more helpful in resolving issues. The repair process was also frustrating, with delays and unprofessionalism from the service store. Overall, my experience with Samsung online was a disappointment and I would caution others to be aware of their policies and procedures before making a purchase.

I recently purchased a Samsung washer and dryer from Samsung Online in March of 2022. Unfortunately, two weeks after installation, the dryer broke down. The dryer would sometimes get hot enough to dry clothes, but I had to change drying modes all the time, wasting a lot of my time. I contacted Samsung Care+ (I had purchased the 5-year extended warranty) and it was a huge ordeal. The customer service representative took me through many steps to ensure it wasn't operator error, and even made me take the vent hose off. Finally, after much time and stress, they issued a repair ticket.

A day or two later, I received an email from Assurion, notifying me that a technician would call me to make an appointment to fix the dryer. The technician tried to sell me a warranty package for my appliances before even fixing the dryer. He connected his phone wirelessly to the dryer and ran through a few diagnostic tests, claiming that there was nothing wrong with the dryer and left. I called Samsung back to complain about the technician and they sent another technician.

Four different technicians came out multiple times, replacing every component in the dryer except for the wiring harness and chassis. I finally had my wife call them because I wasn't able to convince them to replace the dryer. She demanded a new replacement dryer, and we were told that our model was no longer available. They said they were going to give us a refund, but it wasn't until late October that we received a refund for the DRYER only! They were not going to refund the extended warranty, even though it was never used because it was still under the manufacturer's warranty. They were also not going to refund the installation.

I spent hours and hours on the phone, being handed off to about ten people over a course of a few days. On one occasion, the 6th person hung up on me. I finally called the bank with whom I financed the washer and dryer (Samsung has its own financing through TD Bank at zero percent interest). When I called the bank, the person I first spoke with handed me off to Maria, who was great. She said we could dispute the charge, but only after we canceled the warranty. No one had mentioned canceling the warranty before. They gave me the Samsung eCommerce phone number, and after being handed off to one more person, I was finally helped. She initiated the cancellation of the warranty and sent me an email of this. I had paid $229.99 for the warranty and $47.95 for the installation, but the email stated that my refund was $243.79, shorting me $34.15.

In the end, we went online and ordered another dryer from Samsung Online, but I cancelled the order a couple of days later. Due to the Samsung customer service adventure/debacle, we no longer have a matching set, and there is no way to get a matching set because a replacement dryer is no longer available. So, we are going to sell the washer and purchase another matching washer and dryer set from another brand.

I recently purchased a big TV from Samsung's website. I figured, why not buy from the brand owners? I was willing to pay a little extra for the best experience. However, the delivery process was a bit of a hassle. The delivery and installation teams were different, and the delivery team was delayed, causing the installation team to think they couldn't do it. Eventually, we got it installed on the wall, but then we discovered that the TV was faulty.

I spent about 3.5 hours on the phone and chat with Samsung, but they wouldn't be able to replace my TV for about two weeks after it had been returned to their warehouse for checking. They also wouldn't be able to help me get it off the wall because they don't have engineers that can do that. It was too big for me to take off the wall myself, which is why I paid them to install it. But if I couldn't get it off the wall, they couldn't help me, and I would need to live with a faulty TV.

I escalated my query, but they turned me away at every stage. They didn't have anyone who could help me remove it from my wall, and my brand new TV would need to stay on the wall, unusable, because they wouldn't refund me or replace the faulty TV without having the TV back at the warehouse.

Eventually, I got onto a competitor and got the TV from them for delivery the next day. It did mean I now had two TVs on my credit card, though, and was duly penalized because I had gone over my credit limit. Samsung did not refund me particularly quickly.

Currys arrived on time, with no problem. The Currys delivery team did the installation with no problem. They didn't have to make lots of extra holes in my wall as they didn't put the mounting in the wrong place the first time. Samsung needs to be sure their engineers are fully trained! The Currys team took my faulty TV off the wall and put it in the box for return. Thank you, Currys team. You were absolutely faultless, and your service was impeccable. In complete contrast to my experience with Samsung!

Samsung then collected the faulty TV, and even though I had escalated to the CEO team, I don't believe the CEO actually sees any of that, and the team isn't actually empowered to resolve anything.

By the time the TV was refunded, it wasn't refunded in full. As far as Samsung was concerned, they had done the delivery and installation, so they wouldn't refund that. Why would I pay ?74 for delivery and installation of a faulty TV?

More time was wasted sorting that out, and they eventually refunded that. I then pointed out that I had paid a credit card fee of ?12 because they took so long to refund, so they offered me ?90 worth of Samsung vouchers to spend on their site. However, there was nothing on their website for ?90 that I wanted or needed, and I would need to add more money to that to spend. I don't want to buy from Samsung again.

Eventually, they gave me Sainsbury's vouchers, which is a good solution, but does it make me want to ever buy from them again when it took me a month to get my original money back, and they were prepared to leave me with a faulty TV because they couldn't help me get it off the wall when they put it up there in the first place? Not at all! It left a very sour taste in my mouth.

I highly recommend that if you are thinking of buying from Samsung directly, you look at alternative arrangements. Currys offered infinitely better service, and I am more convinced about their ability to meet my needs as a customer.

Samsung, my advice to you is to stop selling with customers directly. You are just letting yourself down as you've put me off the brand completely!

I recently bought an S8 from Samsung and after only a few months, my device started acting up. It would randomly restart, freeze, and shut down on its own. I was so confused because I wasn't even using any high-power apps or playing any games. I was just using it to browse through Facebook or read articles. I tried fixing the issue on my own and after researching online, I realized that TONS OF OTHER people were experiencing the same issue. To date, Samsung has not even acknowledged this problem or tried to provide a solution or updates.

After trying all the solutions online, I finally brought it into the store because the restarting and freezing was getting worse. The sales consultant there did an analysis and found some issues. They offered to either send it in for repair or give me a refurbished phone as a replacement. I decided to take the refurbished phone in hopes that a new device would fix the problem, but no. Within a week, it started doing the same thing.

So, once again, I had to waste another day going into the store to bring my phone in. I talked to one of the sales consultants about the issue I was having and he tried to turn the blame on me, saying it could be my SD card. That's completely ridiculous because it was practically brand new, from SanDisk (so not a cheap or fake memory card), and I had previously used it on my S6 Edge before I upgraded to the S8. So why would it be because of the SD Card that worked with my other phone only months before? After assessing my device, the sales consultant just did what they call a "software refresh," which basically means they reinstall any updates and told me to test if that helps to fix the issue.

And no surprise, within a couple of days, the phone had the same issue AGAIN. So for the third time, I had to bring my phone into the store. I was then told that there were a few issues after they did the device analysis and gave me a few options - get another refurbished phone or send it into the repair center and they can see what's wrong and give me some options after. I decided to send it in to the repair center in hopes they could solve this issue once and for all.

A few days later, I received a phone call and was told by one of the technicians who inspected my phone that they couldn't find any particular faults, so it "could" be a software issue with an app I'm using. So once again, no ACTUAL solution AT ALL! I found that to be completely ridiculous as I even told them that I use apps only in the Play Store and also used the same apps when I had my S6 Edge device and NEVER had ANY of the same freezing and restarting problems. When I told them that, I only received more "could" or "maybe" solutions and nothing at all concrete to fix the issue. I was told since they couldn't find a visible fault, I would not be offered a new device, and they would just send my phone back to the store, and I would need to go in to pick it up. Not only have I wasted time sending it in for repair to not get a solution, but I still need to waste another day to go into the store to pick up my old device.

Honestly, I think their level of customer service is horrible. I have friends who have Apple devices, and when they had problems with them within the warranty period, they received much better care and were even offered new devices, not refurbished ones. Samsung really makes you jump through hoops, waste time and money to still not give you anything in return.

I have always been a loyal Samsung user, and now I am really having second thoughts. Knowing how little care they have for their customers really disappoints me. Let's say Samsung has lost a customer, and I will definitely be looking into buying a phone from another brand when my plan expires. I would definitely say, consider buying products from another brand other than Samsung if you can or just hope that you don't encounter any problems with it. Seriously, good luck as the customer service and care level is just horrible and so low standard considering HOW MUCH we pay for their products - $1000 over dollars for a mobile phone that is faulty!

I purchased a Samsung refrigerator/freezer 11 months ago and unfortunately, the freezer compartment stopped working a month ago. I was relieved to know that I was still under the 1 year warranty and reached out to Samsung for assistance. However, I was surprised when they tried to tell me that I wasn't covered any longer. I bought it on April 8, 2020, and it's only March 2021. I had to explain to them that I was still covered under the warranty. After an hour on the phone with Samsung customer service, the representative finally agreed to put in a ticket to have service come out.

I was contacted multiple times by their service center to confirm my appointment, which was a bit frustrating. I mean, how many times do they actually need to confirm the appointment after I said yes the first time?! A week later, the first technician arrived and looked at my unit. Unfortunately, he told me that they would need to have another technician come out to fix it. So, I had to wait another 2 weeks! Finally, the second technician came out and looked at the unit. He stated that it was damaged upon delivery because something inside broke and it would've only happened upon transporting the unit. He supposedly did what he called a "repair" and told me to contact Samsung the next day if the unit isn't working.

Of course, the next morning I contacted service and told them the issue. They then transferred me to Samsung. I spoke to someone at Samsung, and as of now, I'm asking for a refund or exchange. I was on the phone with him for a good 45 minutes as he was typing up the report only for him to tell me the service department needs to update the ticket. He tried calling service as I remained on hold for another 15 minutes and came back and told me the lines busy he can't get through. So he asked me to call them since he can't do anything until the ticket has been updated.

I called the service department and got through in less than 5 minutes. I asked them to update the ticket as advised from Samsung. The representative updated the ticket and told me I can call Samsung back now. I called Samsung back and told them the ticket has been updated, but of course, this time I got another representative, Jonathan, who was pretty rude and not understanding at all. He pulled up my ticket and said he needs to call the service department to confirm. He came back and told me they will need to send another technician out here to service my unit.

At this point, I've lost my patience. I've been out of a freezer for a month, my foods are spoiled, and I have multiple kids who rely on this unit. He was trying to argue with me and wouldn't even let me get a word in. I had to ask him if I can please finish explaining my concern. Of course, he didn't seem to care at all as to what I was trying to express, he just referred me back to the service department to schedule an appointment. I asked to speak to a manager, and he said he'll put in a request to have a supervisor contact me back within the next 48 hours.

So, I called the service department AGAIN for the 3rd time TODAY to schedule an appointment. I explained to the service department what's been going on, but of course, all they can say is "sorry" because I'm sure that's what they think I want to hear. I need more than an apology at this point. I need an exchange or a refund. Of course, they can't do that for me since the service technician did not notate that the unit isn't repairable. I then asked, what did the technician notate on the report? To my surprise, this was the report, "Customer refuse repair and will contact Samsung." This frustrated me even more since I'VE NEVER REFUSED THE REPAIR!

I had asked him prior to him leaving my home did he attempt to repair it. He said yes! I'm beyond upset at the lack of service and how hard it is to just get my unit repaired, exchanged, or refunded. I'm now waiting on another technician to come out NEXT WEEK. Who knows if this will even get repaired. Are they just waiting for my warranty to expire on April 7th? Does Samsung even understand my frustration? I would not recommend Samsung appliances at all. Defected from the start and worst customer service I've ever had to deal with. NEVER will I ever buy another Samsung appliance ever again!

I had a really bad experience with Samsung's customer service. I bought a pair of Icon X earbuds that turned out to be faulty. When I called the Samsung Experience Store in Toronto Eaton Centre, they told me to call the 1-800 number for help. However, when I called, they hung up on me multiple times before I finally got through to a representative. The representative told me that he needed to investigate the situation.

A few days later, I called again and was told that they could take care of it and that I just needed to send them the device. I asked if I could go to the Experience Store in Toronto since my shipping address was in another town, and they said that was fine. They even gave me a reference number in case there were any complications.

When I got to the store, the customer support told me to take it upstairs to the repair center. When I got there, the employee said they could repair it, but I specifically called to have it replaced. They told me the most they could do was repair it. I had a reference number from the main number, so I asked them to call the number. They told me to go downstairs and speak with the customer service guys. However, they told me they didn't deal with the main center and to go back upstairs and tell the repair agent to call the number.

I went back upstairs, and the girl said the same thing. I called the number myself and told them about the situation and that I wanted it replaced, not repaired. They told me to ship it directly to them, which made me wonder why they made me walk all the way to the store. The agent even said, "sorry you had to get out of your comfort zone to walk there," which was really disrespectful.

I took the device back to ship it myself and called the number again a few days later to ask why they made me walk to the store. I finally got to speak with the customer relations department, but they told me they couldn't do anything about it and that I had to ship it to them to have it repaired. I was really upset because I had already been to the store, and they told me they could replace it.

After being on the phone with the manager for 30 minutes, I hung up because they were useless and disrespectful. They wouldn't even offer me credit or anything. The manager told me that they wouldn't replace it because their product wasn't faulty, which I knew wasn't true because the repair agent said they were getting a lot of faulty units for repair, and my friend's earbuds were also faulty.

I spent $1,800 on their product, and 80% of my family has Samsung phones, but they don't care about customer retention because of a pair of broken earbuds. My sister ordered an Apple Watch from Apple, and it arrived a couple of weeks late. They apologized and offered to upgrade it to the latest model free of charge.

In conclusion, Samsung's customer service is terrible, and I would not recommend buying their products. They lost an entire family as customers because of their terrible customer service.

I recently had an experience with Samsung that left me feeling quite disappointed. As a loyal customer who has purchased multiple Samsung products, including 7 tablets, 3 smartphones, and even a refrigerator, I was excited to upgrade from my S6 to the S7 when I heard about the virtual goggle promotion. However, prior to making the upgrade, my husband and I called Samsung promotions to confirm that we were still eligible for the promotion. We were told that we were, and so we went ahead with the upgrade.

Later that same day, when we tried to complete the promotion ticket, we discovered that there needed to be a purchase date of October 9th to qualify. This was frustrating, as we had been misinformed by Samsung promotions prior to making our purchase. We called customer service in the promotions department and spoke to Nina, who told us to go back to the retail provider and have them customize the receipt to state a purchase date prior to October 9th. We were confused by this, as we didn't understand how someone could just change the date on a receipt.

We called Samsung again and spoke to Jolina, who re-confirmed what Nina had told us and explained that since the store could not customize the receipt, she would simply put the promotion in for us manually. She took down all of our information and told us that there was nothing further for us to do. We stayed in the store while having this conversation with Jolina, and the store manager was witness to the entire conversation.

After a few days passed and we had not received a confirmation email, we called Samsung again and spoke to Ryan, who identified himself as a "manager in promotions." He told us that he could not do anything for us and that we must send an email to corporate since he does not have the ability to deviate from the "terms & conditions" of the promotion. He did "reassure" us that the other employees we had spoken to would be "reprimanded."

As a consumer, I find it unprofessional to be told that an employee will be reprimanded. What I want is for Samsung to stand behind their consumers, especially loyal ones like myself who have verification (the employees' names and employee numbers) to verify the false information we were promised. I am disappointed at the moment and anticipate a resolution that will rectify this situation. I look forward to hearing from someone with a resolution in a timely manner.