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SMS.com Complaints Summary

3 Resolved
5 Unresolved
Our verdict: Engaging with SMS.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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SMS.com complaints 8

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1:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

SMS.com Business practices

On 06/02/2023 a man showed up at my office claiming to have an appointment with my boss (I found out later he didn’t). He said he works for SMS-NA and explained how they provide business analysis to small companies. He was here for several hours and was persistent about scheduling a $1300 2-day consultation with me. I eventually agreed, but felt uneasy about it all weekend.

Later that day I did some research on the company and saw they had tons of negative reviews, so I decided to cancel. The number I was given wasn’t accepting calls. I looked up the website and called the main line, it just rang and rang, no answering service or machine. I tried to find an email for anyone at SMS-NA, but there was nothing available.

At 6:45am on 06/05/2023, the analyst showed up and my boss explained that we wanted to cancel. The man refused to leave. For 30 minutes my boss had to repeatedly ask and then demand him to leave his shop.

The analyst then began saying he had a s**tty shop, and questioned why he would let a female (me) make his business decisions. It got to the point that my boss got up to physically remove him from the office, and only then did the analyst start to head for the exit.

Unfortunately he didn’t leave, and continued to make disparaging comments about me personally (I’ve never met him), my boss and his company. Finally my boss threatened to contact the police and he finally left. He did tell my boss that he was going to wait for me to come in and have some words with me alone.

We have video of this interaction that I will be happy to provide if requested.

Desired outcome: 1. An apology. 2. After the apology, confirmation that we will never be contacted by this company or any representative of this company again.

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10:35 pm EDT

SMS.com Home fraud stole $6500

Terry Plackett roofer stole our insurance roof repair payment. He never performed work. skipped off site.How must a contractor handle a deposit?
I gave Contractor $6500 for a roof project. He did not show up. I notified him that he breached, and requested roofing money $6500 returned.He says no.August 24 2020
Terry Plackett took A check number-1074 made to Terry Plackett on August 2, 2020- $6500 written by David Wimsett who owned 614 Locust Street Carrollton, Illinois. Plackett Cashed $6500.00 check at Carrollton Bank on the August 3rd Monday. Placket pledged to start that Monday. No Show. No Show all week. No order of materials. The residence needed a new roof and garage due to weather abuse and leakage severe. Terry Plackett New Life Construction on bid sheet. He never ordered shingles or boots, drip edge, underlayment, ice dam materials etc. nor lumber for house and garage. Lacrosse Lumber Carrollton (Brian) who was holding Owens Corning Duration shingles reported Terry Plackett never asking for delivery to our residence. David Wimsett called Placket many times. He did not answer. Phone said not set up. Placket was never on site on August 5 Friday to work no show. Following Monday no show. Monday, August 8th did not come to roof. Dave said to Placket on phone call telling him Plackett to return the $6500.00 Not dependable. Work and ethical problems. Plackett did not return money. He never came back to site. No Illinois Roofing Contractor License.
He claimed to be license roofer contractor prior in Illinois working for New Life Construction Urbana he claimed to have practiced and worked as roofing contract many many roofes. Showed photos of his work. He lied. Discussed his previous Illinois License 129250413Terry E. Plackett Urbana Illinois at New Life Construction. Now defunct I learned after signing check. I signed contract August 2, 2020. David Wimsett made check $6500.00 payable to Terry Plackett. He refused the words on the roofing contract New Life Construction, payable to check Terry Plackett he insisted. He made promises of more services to us. Low bid work. Is New Life Construction Illinois State Licensed? His Terry Placket Roofing Contractor Licensed? Does Terry Placket have other Illinois licenses? Does Terry Plackett have other businesses under Illinois State Licensing. His New Life Construction contract to roof 614 Locust Carrollton Illinois 62016. New Life Construction, P. O Box 58, Whitehall, Illinois 62092. Please verify his current contractor roofing licensing in Illinois. Please verify if he ever held a roofing license in Illinois.
We Wrote Registered Letters to Terry Plackett, home address and business address demanding return of our money. The letter delivered and return notification sent to us by Postal delivery August 17, 2020.
Terry refuses to return $6500.00 no materials purchased to go on our roof. He was a fraudulent scammer.
Cathy Wimsett, age 69 Disabled
David Wimsett age 71, Disabled prothesis on left leg. Vietnam Vet.
[protected]

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8:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

SMS.com Scam!!

Sms is a scam. . . Do not believe what they say! A senior area manager met with me about 30 minutes ago and attempted to explain what type of service their company provides. Nothing made any sense. He was offering for an analyst to fly out from chicago and meet with my husband and myself for free, after which he would sit down and examine our books for two days for free, and provide us with a "report" of where and what we are "lacking" for free. He further explained that unless we were completely satisfied with the service and found it beneficial, we did not have to pay. All this for free! Obviously, this sounded a little too good to be true.

I explained to him that because my husband was unable to meet with us, i would have to discuss this with him before making any decisions. This guys from sms asks "cant we move forward right now? I have an analyst who is in the area actually and because we wouldnt have to arrange for his airfare, i could drop your price to $500". . . Wait. . . I thought this was free? I smile, thank the guy and try to send him away. He hands me a card, writes his cell phone number on it and walks away. So i immediately google sms and try to find reviews. Thank god i came across this page.

I immediately look at his card and call the telephone number provided. Not to my suprise. . . Number does not work. I call his cell phone number. . . He picks up. I explain to him that i spoke to my husband (Which i havent) and we are not interested. He asks "wow. . . Really. . May i ask why?" i wanted to tell him about the reviews i read and that im not interested in companies that are nothing but a scam, but i politely said "we are not ready for something like this. " so he says "as a business owner you need to rethink what you're doing" (Was this a threatt? An insult? Im not sure, nor do i care) . I want this company out of my hair.

Do not fall for their horrible sales pitches. . . Scam!

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Sara Lewis4321
, US
Dec 08, 2015 7:42 am EST

I agree with the unsatisfactory the employees are even rude on the work field. In Illinois they have a problem with communicating with each other the proper way. Completely out of character and bad for clientele.

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KatWilk
Lake City, US
Aug 27, 2014 1:54 pm EDT

This sounds exactly like a "management company that came to our business years ago called George S May. They operate the same way. Then you get hit with the bill from hell! They lead you to believe they have all the answers you need then comes the BS and push for the consultant to come work directly with you at your business. Not free you pay their room and board and meals and time at your business and get nothing for the money or the time you could have asked your CPA the same questions and gotten more information. I could go on for hours. We were told the same that there would be no charge if you were not happy with what they gave you. They gave us NOTHING except less money in our bank account. And then I had to threaten them with the police to get them to leave. I was told I could not "fire" them because I did not hire them. So my husband came back and showed them the door. Was a nightmare!

Is SMS.com legit?

Our verdict: Complaints Board's thorough examination reveals SMS.com as a legitimate entity with notable strengths. Despite a 37% resolution rate on customer complaints, which invites a closer look, SMS.com stands out for its commitment to quality and security. Clients considering SMS.com should delve into its customer service record to gauge compatibility with their expectations.

SMS.com earns 96% level of Trustworthiness

Perfect Trust Endorsement: SMS.com achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for SMS.com. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for sms.com can be seen as a positive aspect for SMS.com as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of SMS.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Sms.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows SMS.com website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Sms.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with SMS.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 0 complaints were resolved.
  • Sms.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The sms.com may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to SMS.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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4:47 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had a guy in yesterday to try to schedule a consultant to "increase my sales and profits". Sounded very much like a firm i hired years ago, but couldn't remember their name. Got very suspicious when he told me sms was in business only 2 years, but had all this experience helping businesses. When i got his business card, it had very little information on...

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ComplaintsBoard
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7:12 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

SMS offers a complete business analysis compiled with a one day study on your business and it takes 45 minutes or so to talk to them and that's it. SMS is known to increase profits. Better known for giving an analysis on their own merit, hoping that you will hire them and pay for their services should you feel you need them. I own a contracting company in...

Read full review of SMS.com and 106 comments
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11:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SMS.com Not delivering

Airtel service is soo poor compair to athor. And their custemer care agents are so irresoponcible. I am using airtel service last 7 month. But last september 21 it deactivated without any notification and re activated after 48 hrs. But i loose all my offers. I gave many complaint but no use at all. Msgs not delivering to kolkata relaince number from all kerala airtel sim. I am complaining this for last 2 month but till now i am dnt get any progress.

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10:26 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I will not be taking advantage of your hhonors for the simple fact that i stayed there when i was up for a class at the college and the first night there they had a fire in the kitchen that really smoked up the halls and a lot of the rooms also. I waited outside for a long time to put my name on a list and then i told the person i was going to try and find...

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6:27 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi, I got a sms stating the below message: Congrats! Your mobile number have won 325, 000 pounds in gsmweb promo for claim contact gsmwebmobilebv Tel +[protected] or email [protected]@gsmweb - mobilebv. Org. This kind of mails and sms are recd. By my so often. Pl. Take necessary action and advice for further course of action from my end.

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