Sharaf DG
complaints

I bought a ps5 controller with 1-2 days delivery terms. On second day I have contacted with whatsapp chat to be sure it will be delivered. They said yes it will be, in the evening I contact again they said there was issue with cash on delivery, tomorrow it will be delivered. Now it passed one more day and still no delivery or any update on information in my orders page.

I bought an expensive product on 24th. It was to be delivered on 26th. There was problem with the contact. I wrote them an email on the same day I purchased the product and even called to have it corrected. 7days down the lane they have not delivered my product and are even not receiving my calls or responding to my mails. I am the most disappointed customer and it is not right. They must be held accountable for their actions. The inconvenience caused. And money is involved. They already took my money including the delivery fees. I have all their data including emails, WhatsApp messages to show how incompetent and cheat they are.

I Purchased Apple I pad Pro 12.9 inch & apple Pencil from Online Sharaf DG. Order No. W4361797 on 22nd October 2023.

When I received the delivery of the Ipad on 25th October 2023, I checked the warranty information of the device on apple website. Pleae refer to the attached screenshot which says that the purchase date is December 2022.

When I contacted apple, they asked me for a copy of the Invoice to check, since I did not receive an invoice copy I contacted Sharaf DG helpline and they informed me that the ipad does not have apple warranty but has seller warranty only. This was not informed to me while placing the order & I am not agreeable to buy a product which doesnt provide apple warranty.

SHARAF DG BURJUMAN

On October 01, I went to Burjuman SharafDG. I was looking for an Apple Watch. I inquired about the Apple Watch SE 2. Before anything else I asked the staff regarding this if it is compatible with Iphone X IOS 16.7. One Indian staff checked it using google and he confirmed that it is compatible. Another Filipino guy checked it and he confirmed it as well. From Iphone 8 and Up models. So I purchased it. When I reached home, I opened and paired the Apple Watch SE 2 with my Iphone X IOS 16.7. It failed because it was asking for IOS 17. I returned to SharafDG and asked for refunds. The Filipino guy who checked last time said that "Sorry sir, our staff made a mistake. Maybe they were confused with Iphone X and XS. And we need you to pay 15% for the Restocking fee - as per the Filipino guy" . I am paying for their mistake. It is not right. I dont recommend sharaf dg at all! No action!

i want to file a complaint againts my washing machine. reported last aug 9. till now its not yet fixed. i called better life. they said they order the parts that will take 15 to 18working days.

its not fix for almost a month. how can we wash our clothes without the machine. i can understand 1week or 10days. but this is way too long. better life and sharaf is not even sending a back up washing machine. i want to resolve this issue asap

Wrost store manager of SharafDG mall of oman Mr vidyanant is very unprofessional he doesn't know how to talk with staff specialy with a coustomer he is very unprofessional in way of talking I am going to ministery against him for his [censored] behaviour he insult me front of all promoters and other staff very poor services and very poor management I experienced in Sharaf dg Mall of oman

There's a screenshot of timeing the timing was 9:30 PM when his behave like hes working in restaurants or somewhere else that time I feel very embarrassed the way he behave with me I will go to court of this behaviour because I didn't do anything wrong even you guys can check the camra and all everyone was watching that time why he did like this to me only he deserves punishment of his behaviour

I purchased a Terim beverage cooler online in May 2023. It was kept in its packaging for almost 1 month because the kitchen was not ready yet.

When the kitchen was ready and I plugged in the fridge it was completely dead. Sharaf DG refused replacement as more than 7 days have passed since the date of purchase and insisted on repair.

They took it for repair and after a week they returned it and still it was not working.

It has been more than a week now since the fridge went for repair for the 2nd time and yet it has not been repaired.

What an awful experience dealing with such a big company and one receives such a bad, bad after sales service.

For your knowledge Sharaf DG was the go to place to buy our electronics and appliances, I assure you this is not the case now.

I wasted too much time over the phones trying to resolve the problem but to no avail.

I believe a replacement of the broken fridge should be

A non returning customer

Dear sir,

I have purchased iphone from sharaf DG dubai deira branch on 21st April 2023. At that time phone was working good and recently I am facing short term display flickering problem. I am living in al ain so I submitted my phone to your al ain mall branch on 22nd of this month. And I got message within 3days that your phone is ready please collect it. Today I went there and I asked about the issue, they said there is a software problem and they resolved it. But I am still facing the same issue. So service was not satisfactory.