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Sharaf DG Customer Care Service

17
Complaints172
Pending54
Resolved22

Sharaf DG LLC

Al Hilal Building, Ground Floor, Sheikh Rashid Road, Garhoud
Dubai
United Arab Emirates

Customer Support Phone Numbers

800 344 357(UAE) 31 18
8000 8007(Bahrain) 5 8
8006 6753(Oman) 2 4
800 0179(Qatar) 1 7
+971 42 530 500(UAE) 17 6
+971 800 344 357(UAE) 1 1
+974 17 328 181(Bahrain) 1 4
+20 109 489 6109(Egypt) 0 4
+974 22 009 280(Oman) 1 1
+974 800 0179(Doha, Qatar) 6 7
+974 44 838 435(Doha Festival City, Doha, Qatar) 4 5
Egypt
Mall of Egypt, Level 2, near Gate F2 & C2

Oman

Level 1, Muscat Grand Mall, Oman

Bahrain
• A-12 Bahrain City Centre, Manama Kingdom of Bahrain, Bahrain
• 2nd Floor, Ramli Mall, Road № 4041, Block № 740, Manama Kingdom of Bahrain
• Shop №104, Enma Mall Building - 493, Road - 16, Block - 925, Bahrain
• Seef Mall, Muharraq Seef Mall, 1st Floor, Near Arad Fort Museum, Arad, Al Muharraq, Bahrain

Abu Dhabi, UAE
• Abu Dhabi International Airport, Duty Free at Terminal 1, Terminal 2 & Terminal 3, Abu Dhabi, UAE
• Mushrif Mall, Abu Dhabi, UAE
• Abu Dhabi Mall, Abu Dhabi, UAE
• Dalma Mall, Abu Dhabi, UAE
• Al Wahda Mall, Abu Dhabi, UAE

Ras al Khaimah, UAE
Naeem Mall, Al Naeem Mall, Bin Daher St., Ras al Khaimah, UAE

Fujairah, UAE
Level 1, Century Mall, Fujairah, Uae

Al - Ain, UAE
Al Ain Mall, Sharaf Dg, Level 1, Stars Court, Othman Bin Affan St Al - Ain, Uae

Sharjah, UAE
• Level 2, Mega Mall, Sharjah, Uae
• Safeer Mall, Al Khan Interchange, Dubai - Sharjah Highway, Sharjah, Uae

Dubai, UAE
• Union Metro Station, Deira - Dubai
• City Center Mall, Shindagha, Bur Dubai
• Level 2, West Court, Deira City Center, Dubai
• China Court, Ibn Battuta Mall, Jabel Ali, Dubai
• Level 2, Times Square Centre, Between 3rd & 4th Interchange, Sheikh Zayed Road, Dubai
• Level 2, Electronics Zone, Dubai Mall, Downtown Burj Dubai Dubai
• Al Gadhir Building, Mankhool Street, Al Raffa, Dubai
• Union Coop - Muhaisnah, Dubai
• Union, Al Tawar, Dubai, UAE
• Egypt Court, Ibn - Battuta Mall, Dubai, UAE
• 4u Rashidiya, 1st Level, Union Coop, Rashidiya, Dubai, UAE
• 4u Mirdiff, G073, 1st Level, Mirdiff City Center
• Burjuman, Dubai, UAE
• Al Barsha Mall, Union Coop, Dubai, UAE

Qatar
• Ezdan Mall, 1st Floor, Al Gharrafa, Al Shamal Road, Doha, Qatar
• Mall of Qatar, 1st Floor, Street 373, Ar-Rayyan,, Doha, Qatar
• Doha Festival City, 1st Floor, Umm Salal Muhammed, Doha, Qatar
Plus

Sharaf DG Complaints & Reviews

Sharaf DG / flexi pay

Is
Jun 20, 2019

I have purchased apple smart watch, airpods and wd hard drive from Sharaf DG last month totalling AED 2493. I opted flexi pay services for 18 months payment and they charged me processing fees of AED 236 totalling my bill to be AED 2729. When I contacted my credit card bank I found out that...

Sharaf DG / the manager and the salesperson

La
Jun 17, 2019

I bought 2 AC split unit I wasn't sure if it will be good enough for me or not I asked me and the manager work with me if we can return if it's not good enough he said yes you can if it's not good enough for you, you can return he didn't mention any of that only one week he said to me one...

Sharaf DG / bad service

Vi
Jun 07, 2019

I visited sharaf dg deira city centre on 7.6.19 evening, 9pm. Selected one hp printer and then looking for a mobile for my wife, we got a gentleman explaining about samsung a50 model (we were uncomfortable with the smell from his cloths, while the person insisted to the same model to go...

Sharaf DG / delivery of items

Om
May 30, 2019

On the 1st of April 2019, I decided to get all my appliances for my apartment from Sharaf DG. Everything went smoothly. And received some of the items on time as promised. Until more than thre weeks passed and I didn't receive 5 items. So i went on Monday 29th April 2019 to submit my...

Sharaf DG / complain

Re
May 29, 2019

Re: Complain for your poor service...!  You replied on Wed 5/29/2019 9:53 AM REZEQ AL SWAFEERI Wed 5/29/2019 9:52 AM The worst customer service ever in Dubai for online shopping electronics I prefer to deal with jumbo or Noon where they respect customers more I would advise everyone to think...

Sharaf DG / samsung cyan toner

Fi
May 27, 2019

This is very frustrating on how Sharaf DG Ibn Battuta is doing fraud to customers. I personally purchased there samsung toners and returned the CYAN one because its defective, its messing everything when we print in the office. I even have a video of it and I gave them a copy of what I...

Sharaf DG / mi tv set up box

Ak
May 27, 2019

This is to bring to the notice of whosoever handles the compalint sections. I have ordered a MI TVset up box and was facing the problem with the box.. I have submitted the Set Up Box to Sharaf DG Ticket ID: 1751624 I am constantly trying to chase the Technical Team vis Customer Service...

Sharaf DG / cyan samsung toner

Ru
May 26, 2019

I am really frustrated on how people lied to customers in this branch. They sold me defective samsung toner, I gave it back after a day, they said we will call you after 15 days, we waited, they sent message that they have given it repairs. When i came back, they did not do anything. Thi...

Sharaf DG / oppo reno bundle

Ha
May 23, 2019

I couldn't participated the survey due to some reason and busy schedule of The month of Ramadan. However I am very disappointed upon OPPO RENO BUNDLE offered by the sales team at Deira City Center and my positive opinion changed about Sharaf DG from a very Happy & Satisfied customer for more...

Sharaf DG / unauthorized credit card charges

Ha
May 23, 2019

Order #EG10289, Date of incident was 11/5/2019 i went to Sharaf Dg the big store at mall of Egypt to bring LG Split Air Conditioner 3 Ton S4-Q24KE3A2, and i was at the store and i did the transaction online as to be paid on 12 installment without any interest. I did the transaction by the...

Sharaf DG / htc evo used 3 months only

Ki
May 22, 2019

Reference Ticket 1685230 I have htc evo sent since half of its screen is black still responsive. I did research & saw lot of users of the same phone experienced the same after only few months. Sent the phone for repair on 21April2019. Was told only 19May2019 the phone has hardware issue and...

Sharaf DG / medea padestal fan

Sa
May 20, 2019

Last year in April, I purchased a MEDEA pedestal fan from SharafDG store in Times Square Dubai. Very frustratingly, the equipment become faulty three times in a span of 3-4 months, and has been in the repair shop more than 4 months altogether during the year. During this period, the warranty...

Sharaf DG / online delivery

Fe
May 19, 2019

Hello Sharaf DG, I received my order today about 3pm which was quite a good turn around for online orders from Sharaf DG. Unfortunately, I only got to check the order about 23.20pm to see what was in the bundle offer I received. Upon checking the packaging, I was able to see the Sony PS4...

Sharaf DG / customer service

Am
May 16, 2019

I purchased 2 smartwatches online as a gift through sharaf dg and was assured delivery within 2 to 5 working days. Its been more than that and still no contact from sharf dg regarding the delivery. Every time I call the customer care or chat with them online I get a vague reply that the...

Sharaf DG / stazplay free subscription

Er
May 09, 2019

Almost a week ago i purchased a SDG membership, i called your call center on how to avail of the free starzplay. They told me that i would recieve a new user name and password but until now nothing came. Today i called again ( 5th time), one of your not so nice call agent guy told me to...

Sharaf DG / dishonest retailer

Gr
Apr 30, 2019

I purchased a Candy Washing Machine / Drier from the Muscat City Center on Thursday 25/04/19 with the condition that it would be delivered on or before 29/04/19. The salesman assured me that it would be delivered on either the 28th or 29th. Having cancelled appointments and social...

Sharaf DG / macbook air

Fa
Apr 06, 2019

Really bad service, starting with manager of the branch that according to me don't know what she's doing. but the worst the the call center I called to raise a complaint related to the product I buy from Shafe DG but the complaint not regesterd in the system than I raise a new complaint...

Sharaf DG / mobile screen card

El
Apr 04, 2019

I visited to Sharaf DG Burjuman Center outlet for put a mobile screen protector for my I phone X.When I cheked in, I asked the guy who assisted me in the outlet. I Waited morthan 20 minutes for billing counter because the system was offline.From the staff there was no response while the...

Sharaf DG / non delivery of my order

Yo
Mar 23, 2019

I have ordered (w1007066) 5 nos of watches 22nd Nov 2018 and i Made a payment aginst my purchase Invoice, till now the sharaf DG is not delivered my purchase Items and i am not received any proper respond from them. for this i am waiting more than e 5 month more and more but nothing...

Sharaf DG / unethical behaviour.

Em
Mar 12, 2019

Dear Mr/Mrs: On date 4/3/2019 we bought a laptop model (Lenovo IdeaPad 330 laptop core i7 1.8GHZ 4GB 2TB 4GB DOS 15.6 inch FHD Platinum Grey) from the sales representative MR Ahmed Samih ID no.15000103 at Sharaf DG Egypt branch who didn't check the laptop in the store before we left and...

Sharaf DG / samsung washing

Bi
Feb 18, 2019

I paid for samsung washing machine in abu dhabi mall 2 days ago. It was to be delivered today but samsung informed it is out of stock. When asked for refund, they replied, I have to contact sharaf dg. Note that I had paid through debit card. I had asked for official email from samsung...

Sharaf DG / microwave oven whirlpool mwo611sl

Pr
Jan 31, 2019

I purchased the above product in March 2018 from Sharaf DG in Deira City Centre. (Invoice Ref. Number: BP/D01/04062/160318/00001). In January 2019 it stopped heating. I cantacted Sharaf DG in Deira Centre and was advised to give it in any Sharaf DG in UAE for repair/replacement as it i...

Sharaf DG / the online service was very poor and doesn't know how to value and satisfy customer.

Ae
Jan 28, 2019

My order number is W1033136, they have done nothing on my request. I'm leaving the country so I requested for an advance delivery or return my money back but they haven't done anything to help me out on my simple request. The company is a cheater also, They made my mode of payment instead...

Sharaf DG / product not delivered

Ll
Jan 01, 2019

Sharaf DG is a dishonest company which does not keep up to their promise. I purchased a Huawei media pad through their online store which promised to deliver within 5-7 working days. However the shipment was out on 9th working day and due to reach me on 10th day. I had to travel and wa...

Sharaf DG / delivery

Ra
Dec 22, 2018

This is regarding an online order placed on 15th Dec 2018. I have been informed through email that the item will be deliverd in 3 working days. Inspite of repeated calls ans chats with the customer care, i am still waiting for the item today i.e 22 Dec 2018. Its just a store pickup. If the...

Sharaf DG / playstation network live usd60 online gc

Ba
Dec 12, 2018

Dear team, Kindly be informed that i purchased from you a ps plus 60dollars yesterday in 12th of december but unfortunately the code which you gave to me is no longer valid, i didn't even use. I am so disappointed from that it was my first purchase from you so please try to solve it as soon...

Sharaf DG / delivery item htc 10

Bh
Dec 06, 2018

Hello warm welcome I had purchase htc 10 model mobile from sharaf dj online when I recharge mobile after it was extremely heat and even using it is heat extremely and the battery level also goes down quickly the item was deliver on 6/12/18 .please how can I resolve the problem I want to...

Sharaf DG / very poor delivery time and non responsive online team,

Ma
Nov 28, 2018

Ordered a new 15" MacBook pro 2018 last Nov-21-2018 online, Believing on the online convenience and delivery as Dubai is not a very huge City, i called in the next day on their online customer help center to get some updates regarding the order. Agent mentioned that she will expedite the...

[Resolved] Sharaf DG / other services

Ra
Nov 22, 2018

I bought the HP 15BS124 LAPTOP DTD :17/NOV/2018 BILL:si/b00644/bh1/181117/0085 purchased price @229.997. while purchasing the laptop I got the scrathd coupon - magic planet game, dolphin show ticket, wahoo kids ticket bhd worth 9.00 bd, and getting antivirus for 1 year free. when I wa...

Sharaf DG / no service - after sale

Ar
Oct 25, 2018

Sharaf dg has no after sale service at all. They have same formula of giving 2 weeks time to customer subject to part availability and then it take ages to get that malfunctioning part and during that service center never consider to keep you updated. Keep following up keep getting the...

Sharaf DG / iphone 8plus service

Mo
Oct 15, 2018

hi sir i give to repair my apple 8plus under warranty (csr number 11908 ) this complient mic not working i give to him 06/10/18 then he return back tempered nit, internal damaged, unit can be repalced under paid service . igiven time this phone working and this back side scroo also available...

Sharaf DG / note 9 ordered on 9th of oct

Aa
Oct 15, 2018

This is the 1st time I have come across to such a worst E-Business company in UAE. I ordered my phone on 9th the payment was swiped in secs. They said it will be delivered within 2-5 working days and today is 15th of Oct still no sign of the unit and they come up with stupid excuses. One...

Sharaf DG / hp from gtex

Me
Oct 14, 2018

I had selected the HP Laptop from sharaf dg the top registered company by name the sales girl told me this is the best offer and along with this we have lots of offer i paid the money through debit card they told me after one and half hour standing in a big line we dont have we will...

Sharaf DG / lap top - dell

Mo
Oct 14, 2018

Good day, This is Faisal obile number 0566830042. I have purchased Laptop Dell on 6th October and the customer service Shahzad promised to deliver before 7 days. On Monday I called and they said Before THU and today is SUnday the complain desk inform stock not ready. This is ridiculou...

Sharaf DG / fake commintment of delivery of laptop purchase from gitex

Sa
Oct 11, 2018

Dear Team Sharaf Dg, I purchase Lenovo laptop from Sharaf DG Kiosk in Gitex dated 06 October. Due to no stock available in Gitex sales person and Manager of kiosk told me that we will deliver in 02 working days on your address. I paid amount and purchase laptop(Refer attached invoice). After 02...

Sharaf DG / unprofessional company, item purchased on october 4, 2018 but still not delivered, order no. w994444

Su
Oct 11, 2018

The item Bose acoustimass 300 ordered online on 4.10.18 (Order no. W994444) but still it is not delivered. As mentioned that it will be delivered in 2-5 working days. According to that 11.10.18 (excluding 5th & 6th as weekend) but still I didn't receive the invoice. I enquired to customer...

Sharaf DG / unprofessional company - no news on delivery even after 6 days of payment

De
Oct 11, 2018

I Purchased TV (55NU8000) from Sharaf DG during the GITEX promotion (06 Oct 2018 morning), i was told the product will be delivered between 3 to 4 days (maximum by 10th Oct 2018). On 4th day i called their customer service to confirm if the delivery is happening. They told me yes it will...

Sharaf DG / false commitment to sell tv / no support after sell

Mi
Oct 08, 2018

I purchased one TV 55NU7300 from saraf DG online service during GITEX, precisely on 02-Oct-2018. While purchasing the tv one agent of saraf dg online team (already raised complaint against him for providing false information to sell tem) informed that I shall be delivered of 1350 AED...

Sharaf DG / lenovo tablet service

Ar
Oct 06, 2018

Hi, I had given my Lenovo tablet to service on 23.09.18 at Time Square and the invoice given by the service centre mentioned that the product is under warranty.However they kept delaying it on ground that the product is not under warranty.It is pertinent to note that the same tablet wa...

Sharaf DG / mobile phone factory defects

Na
Sep 30, 2018

Unfortunately. Already 23 days passed handing over my mobile to thier maintenance due to factory defect issue I PHONE 6. I have keep on calling thier maintenance after two weeks from date I submitted and they confirmed that the phone is approved for replacement due to 3 major issues not...