Samsung
Reviews and Complaints

I bought a q60, 70 television in august of 2020 and have had only minor issues with it until two weeks ago, when the power supply apparently went out unexpectedly. all electronic components are plugged into a surge protector, and the other items plugged in (sound bar with remote speakers and set top box from the cable company) were still functioning, but the tv was dimly back lite and would shut off, restart on it's own. then shut down again. This happens when it is plugged in. i called samsung and they said they would get back to me with an appointment for a tech to come out to my home. the soonest they could get out was 9 days after the first call, so i waited that day, no call and no show. i called and was told that the 'care now' associate forgot to call me, that a part didn't show up (how did they know what part to have, they hadn't seen it yet?) and they were sorry-they made the appointment for monday morning (i waited on a thursday so it would be another 4 days for someone to show up), I said fine...well today is monday, no show, no call...this has a full parts and labor warranty for 5 years total, it is just short of one year since i purchased it at costco. my advice is to avoid samsung, their products seems to not be the quality i thought they might be, and their service is pretty much non-existent. common courtesy dictates that customers be communicated with, and they seem to not be capable of common courtesy. my time is worth something, and if i had not been here when their tech showed up, i would be in the wrong for wasting their time, what about my time? think seriously before you buy this brand, and look on line for complaints there are thousands relating to poor quality and worse, poor service. never again.

I made a complain on 28-7-21 and told by your side will be done the same day. I waited and nothing happen and I called up again in the evening and I was told will be done same day. After that I got a call from Service Center and told they can do only after 2 days. Even it was not done it was done on 1-8-21 (after 5 days) The same problem is still not rectified and made complain but of no use. I called again on 8-8-21 Service Call center and I was told that the Engg will come on Monday and today is Monday but there is no reply. Again I called the Service Call Center and I was surprise to hear that yesterday nothing was done by your side and I requested to give me the complain number he said it will come thru sms but till now no sms also received. I came from out of India and was told that the after sale service of Samsung is the best but my experience says it is the worst service in the Industry. I request to your management to look on your after Sales as it is the backbone of your company.

Half of the screen gets too dark i called customer service to reserve an appointment.

First the didn't call me to define the date.
I called them again and they advised that the maintenance team will come in Wednesday Aug 4 i came very early from my work but they never show up. I called customer service in the next day and they confirmed that the maintenance team will come today. But they didn't show up again!

Today I started to call them from 10 AM and they keep confirming that they will come but they didn't show up.. can you believe that.. this is samsung egypt .. I'll never buy any Samsung products again

Ahmed shahin

Worst experience I have ever had with a company. Brand new $400+m microwaved delivered 07/14/2021. Exactly 15 days later(Samsungs return policy is 15 days), our microwave literally blew up. Dead. 15 DAYS OLD. Called Samsung and was told that we had to file with the Warranty Department first. I did, ticket created and email sent with the date 07/29/2021. I inquired about just getting a new one and was told, I had to do the Warranty first, have a tech come out, if deemed non fixable, then we could get another one. I was told This was SAMSUNG"S POLICY. Waited a week, tech comes, 4 different parts are needed and the transmitter BLEW up and there are SMOKE marks in the internal part of the microwave. TWO WEEKS OLD. I spent the next week, days and nights on end, trying to return the microwave because who wants a broken brand new microwave that needs 4 new parts. Even the Tech told us to request a new one. I spent hours talking to different people day after day, being transferred here and there, getting all kinds of different information. I finally got a rep on 08/04/2021 to listen to me and give me a chance to even explain my situation. She states I should have been offered a new one to begin with and I was not, however she couldn't make the decision. I waited 24 more hours for an answer, was told on 08/05/21, sorry but you cant get a replacement because you didnt contact us within 15 days. I was told the first record of contact was 08/4/21. I have an email dated 07/29/2021 with the ticket number from Samsung, yet they still deny it. I asked to talk to his supervisor and the Samsung Representative LAUGHED at me. Today is 08/06/2021 and we have yet to have our microwave fixed. We were rescheduled twice from the Warranty department and now have to wait another 5 days. A 400+ microwave, used 5 times, no longer working, Samsung refuses to help or honor there return policy, lies on customers, laughs at them, hangs up on them, and could care less about serving the public. Great company and the last dime out of my pocket has been wasted on their products.

Still didn't have my fridge back from 15th July 2021 and they gave me 3 dates to deliver and it's still in warranty .From the start they never gave me any amount of time to fix it.Even if I asked them to be specific they never did. We are in summer. I don't think it's fair we are starting the fourth week without a fridge. When I asked complaints center if I didn't receive my fridge in that time you gave she answered just call us again .

I Have been on the phone 2 to 3 hour going from person to person, my z-fold will not open and I keep explaining the same thing and one of there people told me to drive to new jersey or pennsylvaina so they can repair it well i live in delaware and or mail it in this is a business line and this is the number customers have and it's on my business cards this, phone is 1800 dollars just replaced it

I bought a Samsung TV in November 2020. It was not hooked up until I moved into my house in April 2021. Since that date the TV drops WIFI and has to be direct connected in order to keep WIFI. I have had techs out from my internet company and techs out from Samsung. I have verified my problem is not with my WIFI as I have hooked up 3 other TVs and have had no problems. The technicians from Samsung who come out have gone through the same motions with the same outcome, the TV drops the WIFI! This is ridiculous! I cannot understand why I just cannot get a new TV as there clearly is an issue with this on. Both Samsung technicians have replaced the WIFI card with no luck. Sadly if I don't get resolution to this soon, I will never buy another Samsung product.

Hi,

I have a friend of my relative that was forced to resign her position at samsung as front desk, and all because she does not want to put in vaccine into her body. This is not the way to treat human being by forcing any substance or get them to lose their job, and not be able to provide for the family. I was long term samsung product customer, now I will return all the products and never buy samsung again. If this tyranny does not stop, you lost customer, and all my relatives/friends.. I will also make sure to post this on any online account I have. So think about it...I am just one of those out of million of customers..

Thanks

7/15 I called Samsung and got Ruben, (his baby was screaming in the background). The bleach dispenser is retaining or storing bleach even after several loads without bleach. The dispenser is depositing bleach in subsequent loads of colored clothing! I have clothes that have been ruined. He said I would be reimbursed! The fabric softener compartment and bleach dispenser both retain fluid! That is the problem. Since they were going to be here anyway, I also asked for a quote to replace the silvercare kit. He scheduled a tech with A&E. #[protected]. On 7/27 The tech looked into the dispenser drawer, all around the drawer around the drum and door & ran a load. He spent quite a bit of time with the dispenser. I asked him if he couldn't blow air into it to force all of the bleach out? He said no, it is gravity fed. He quoted and I declined the $446.33 silvercare kit. I paid $95.68 for the service call for the dispenser repair assuming it was fixed. Last evening I ran a load of red towels, one of which is ruined with bleach.

Today I called A&E . They would not send another tech without another fee because "I declined the quote". They said I will have to pay for another service call since the first call had nothing to do with the bleach dispenser!
Their notes from Samsung did not tell them the service call was because of the bleach dispenser retaining water. They said he didn't work on that! Ask him! That is what the service call was for! A&E said Samsung notes to A&E state that clothes were ruined, no mention of bleach!

I then called Samsung to complain. Spent over an hour on the phone with Marie to file my complaint. With her on hold, I went to the washer, pulled out the drawer and again found the dispenser full of water that ran into the washer as soon as I pulled out the drawer. I text her photos of the ruined sheets. She also said I should be reimbursed and scheduled a new service call. She was going to include all the notes and photos.

Assurian called me to set up an appointment. They only knew there is a problem with a Samsung washer. Again there was no mention of the bleach or the reason for the service call. Assurian said I will have to pay for their service, that A&E should be responsible. Marie neglected to tell them what the service call was for, again no mention of the bleach dispenser. They know nothing except Samsung washer repair.

I now have two very expensive black sheets, a golf shirt from Gstaad, Switzerland, which will NEVER be replaced and now a red towel all with bleach stains.

Can you get my washer fixed or not? I am getting the impression that you cannot fix it! Don't you record service calls? Please check my calls.

Thank you,

Christine Jones, 11 Clare Street Sylvania NSW 2224 TICKET NO [protected]. Mobile [protected] and [protected].

I wish to place a complaint against Vodafone/Samsung in regard to the above Ticket number. I purchased an Upgrade on 5 July 2021 via Vodafone from Samsung Galaxy FE to Samsung Galaxy Note 20 ULTRA. From the day I opened the new device and smart-switched all data from previous device to new device, I experienced no microphone/speaker sound, therefore having to switch on speaker in order to hear the person on other end. I was advised by Vodafone to book appointment at local store, Miranda, Westfield, 2228 Sydney 24 July at 12.30pm, which was risky, as my area was under Covid Lockdown and under restrictions not to leave home unless work-related or Emergency. I was also working so limited to appointments to Vodafone.

On attending this store at Miranda, the staff of 2 men, had NO knowledge of Samsung and they advised me that they only had Apple knowledge only (not Samsung which I found absurd and inappropriate and therefore had no product knowledge of Samsung despite working in a Vodafone store with many products?) They did not want to touch/test my device due to Covid and I was advised that brand new device would have to be sent away with a 2 week turnaround to be assessed (with no replacement device), or alternatively attend Harvey Norman, Caringbah 2229, who are a Samsung Repair Authorized Centre, with a 2 day turnaround option). As I had no device at home to insert Sim Card, I opted for Harvey Norman with the shorter turnaround and deal with no device for this time . In fact, it was 5 days before my device was returned to me, with a fault in the device confirmed, which was repaired! I attended the Vodafone store, Miranda on 31 July at 10.30am to make a complaint. I was basically informed that there was nothing that I could pursue in terms of compensation for the inconvenience placed on me, and the fact that I was sent a faulty device in the first instance.

I have been a long-term Vodafone/Samsung mobile customer since Vodafone were introduced but after this experience, I am reluctant to update to Samsung in the future, instead maybe changing to Apple where the reviews are outstanding and therefore changing over to a new Provider.

My colleague and my cousin are long-term Apple users and when they both experienced problems, even after 6 months, the device was replaced instantly, which shows extreme professionalism from Apple as apposed to Samsung.

Vodafone Call Centre, on the other hand had not offered me that option on a brand new device, instead inconveniencing me for one week (with no device on hand), but instead offered me a $25 credit? which I consider disgraceful, taking into account that I was sent a factory faulty device before I even opened the seal on the brand new device box.

I am disgusted, stressed, frustrated and disappointed with Samsung and Vodafone for placing this stress onto myself, a customer who has been loyal for a long period of time. I am contracted to Vodafone with this new, initially faulty device, but when the time arises near expiry of contract, I will transfer over to Apple and not contract to Vodafone or Samsung . I have nothing but disrespect for this experience. If I were to purchase a faulty product of any product, I would head back to place of purchase for a refund or replacement, but this was not the case with a FAULTY EXPENSIVE SAMSUNG DEVICE, with no-one taking responsibility. I was not even given the respect of receiving a confirmation of conversation email from my Samsung Customer Service Officer today whom I spoke with at around 11.15pm 2 August 2021 today, which amount to around 45 minutes of my time, as promised, to confirm this complaint. I am very, very disappointed from all aspects of this experience.

To finalize this complaint and email, I will never recommend Samsung nor Vodafone to family members or friends in the future, as this has been nothing but a disgrace and very disrespectful experience. I may also contact the Department of Fair Trading to resolve this issue.

Have a great day!

Christine Jones

I bought this refrigerator on November 29, 2017 from Lowes. This March, the top Ice Maker gave out and doesnt make Ice anymore. I had a repair man out to fix it and it would cost $600.00. I bought the refrigerator for $1594.95. I have not fixed it and I dont plan on doing so. I have read the reviews now and Samsung should be brought into a Class Action Lawsuit for piss poor items they are selling.

I spoke to a Technical support advisor and she was suppose to look at the matter of specific internet browsers being blocked up. I mentioned my phone beig tampered with routinely. It had been remotely accessed. I told her specific browsers were being blocked up and that there was absolutely nothing wrong with my browser whatsoever.

I assumed this was related to things GCHQ do and the Pegasus situation where they track and tamper with the deviced of those considered activists. I realised she kept trying to delete things as she said she'd put me on hold so I had to qucikly undo what she did (it felt like technical rape). She did this under my nose as she said she'd speak to her colleague. The evidence of my browser being blocked up was obvious and she qucikly deleted that even after I asked if anything would be deleted. She didn't even know the answer to this but went ahead anyway. Those blocked up browsers were evidence of what I dealt with because they were also the exact same websites blocked up on my computer and phone which were two specific sites. I need my bookmarks and svaed pages restored and I want that idiot fired. She was going through my phinentrying to delete things I asked her not to whilst saying she was on hold. She lied and deleted my browser intentionally. I want conpensationnfor the distress caused. Thise save pages were directly linked wnd crucial to my business.

Ref [protected]

Dishwasher is less than 3 years old. It has started rusting out. Samsung states it's not in Warranty.
Well I'll never buy another Samsung product and do my best to let everyone know their products are crap

I would like to share my horrible experience with Egypt customer service team, 1st the reason i'm addressing such complain to UAE as Egypt falls under this region and I dont trust the local team in Egypt.

I raised maintenance request on July 15th for my fridge in different city than Cairo where I live, they confirmed the visit will be on 18th of July, I was supposed to leave the city in which the fridge is located on 16th and when they confirmed the date, I stayed till 18th just for the sake of the visit, maintenance team has cancelled the visit on the same day of the visit [18th of July] without notifying me before hand so I can go back to Cairo. Here are some facts;
1. Local team claimed that they tried to reach out for me on the 17th and I didnt receive any calls.
2. I called customer service on the 17th to ask the maintenance team to call me to discuss the failure in the fridge and no one has mentioned that the visit will be cancelled.
3. The whole team was talking in a very rude way and they dont have the know how to serve nervous customer, team members names [ Mohamed -
complaint supervisor, Yasmine - call center agent - Faten call center agent and Engy - call center agent.
4. I called customer service on the 18th morning [3 times to follow up] and still I was not informed by the cancellation.
5. Instead of working to fix the problem, they kept defending themselves and repeat the statement of "we will not be able to do anything till next week after Eid".
6. Minimum customer rights is to know about the cancellation 1 day in advance.
7. There is a lot of facts that I would like to share with someone more senior and more educated about customer service.
8. The whole team doesnt know how to serve customers and they no nothing about customer service.
9. The whole vacation for my family was screwed because of the messy process of the local team.
10. No one admitted that it is the teams fault which is the minimum that should have been done.

My request # [protected]
Email : [protected]@gmail.com

Entire top of my machine is completely rotten in the area of the bleach pocket. I do not understand how it would rot this much if even a little was splashed. I have a hole that is completely through my machine. I use non splash name brand bleach maybe once a month. I'm always very careful. This washer is used by one person. One person house hold.

I bought this phone for 6666 Egyptian pounds
It comes with the largest phone battery in the world 7000 mah and the battery doesn't last the day with me. Not to mention how badly the phone heats up and lags just while charging it or playing any video game. I went to ra'a a lot of times they did nothing, I complained about this phone from the first month I got. It's been 4 months now and I haven't used my phone for over 2 weeks cause it's always been in the repair center which did nothing.

Call me at [protected]

I purchased a new samsung galaxy S20 FE and I was told a charger was included. I only got a useless cube with no wire for a charger. I was told they did not carry the wire I needed so now im stuck with a useless $1200 phone I cant charge. Its terrible that you take advantage of consumers these days where many are struggling during the pandemic. Im a professional bus driver making a return after months of no work in the tourism industry and now im starting to get work and need a reliable phone and im dealing with this. Thanks for nothing I will make sure my next phone is not samsung

We bought our refrigerator/freezer on [protected] from home Depot Store 3817 in Strongsville, OH. The ice maker is constantly freezing up and I have to take everything out to defrost the ice maker. I have had a repairman come out twice and it keeps icing up after that. I haven't called lately because my warranty (1year) is no longer .
this issue is constant and I am not happy with the refrigerator.

Less than a year old, upper nozzle broke and Samsung says it's physical Damage and won't cover the cost of replacement.

Appliance Center of ME decided that a nozzle that can't be reached was damaged physically.

When I called Samsung, they said that the technician diagnosed it as physical damage and the warranty doesn't cover that type of damage.

The phone cost $1200. It had a protective case on and fell 6 inches against a thin piece of aluminum and the screen cracked. Samsung would not allow a broken screen trade-in, plus money, for a new phone.
A new screen cost $350 plus $40 labor.
A month later, the S21 Ultra stopped reading its SIM card. I sent it to Samsung for a warranty repair. They said it was out of warranty because there was liquid damage, and it would cost me $750 to repair!
Samsung claims this phone has an IP rating of 6/8. They're lying, because the phone was never submerged, and it got splashed a couple of times.
I regret buying the Galaxy S21 Ultra, and Samsung merely goes through the motions of "customer service".