Samsung
reviews and complaints

I purchased a Samsung TV from Souq Egypt on November 26, 2019. I have been contacting Samsung Egypt since mid-August as I am encountering a problem with the display of YouTube application on my TV, model UA43MU7000. The application is pre installed on the device & I can't delete it or re install it. Samsung remote management tried to resolve the issue but failed and pointed out that the problem will be conveyed to other departments. Later, I received a phone call that a spare part is needed and the cost is 5, 650 EGP, which is approximately 2/3 of the device original price. I replied that the device is still in the warranty period, which is two years from purchase date. I sent a proof of the delivery note and the invoice issued from SOUQ. After several phone calls and a lot of WhatsApp messages & e-mails, they informed me that this invoice is rejected, as it is not a TAX invoice despite the fact that it included all device description, my name and delivery address & date.
Following to that I contacted SOUQ and requested a TAX invoice and the seller sent it to me, signed & stamped with all the needed information; commercial register number & TAX card No.. I sent the invoice to their WhatsApp no. on September 8, 11 and again by e-mail on September 11.
I kept on contacting Samsung Egypt through all available channels; WhatsApp, customer service hotline, website chat, and by e-mails. All I can receive that follow up team will contact you during the coming 24 hrs. The 24 hrs never end and still the issue is not resolved.
Two visits were scheduled to inspect the TV on September 4 & 11 through the service center when I accepted the visit fees to be with charge. Despite this, the technician never showed up & didn't even call to apologize.
I request an immediate action to validate my warranty & fix the TV
Hala Khalifa
Mobile : +2 [protected]
E-mail: hala. a. [protected]@hotmail.com

Bonjour à tous, moi c'est espoir, j'avais reçu un message de +[protected] suivit de +[protected] sur mon numéro affricell qui est +[protected] en date du du [protected] que j'ai gagné 250000$ en promotion int'l samsung uk, maintenant je n'ai pas la suite, que dois-je faire pour en bénéficier? Aussi à qui je peux faire une réclamation et/ou quelles sont les conditions pour l'obtention?

There was a lot that went wrong with my order with RONA, however, I would like to mention about a specific issue related to my washer/dryer installation. I ordered Samsung stackable washer and dryer from RONA which were delivered on Friday the 3rd of September 2021. The delivery guy was unable to install the stackable unit as he could not get out after installing the drain pipe for the washer. He asked to get an extension pipe for next time. I called RONA and talked with the expert I was dealing with at RONA about the situation and he told me that getting an extension for the drain pipe would void the warranty and it is not advised to do so. He rescheduled the appointment again for Wednesday the 8th of September and said that they should be able to install the same without an extension pipe. The guys from "Custom Delivery" stopped by Wednesday morning and literally stayed for half a minute, they told that they will not be able to install without an extension pipe and left. I am void of a washer and dryer for more than a week. This is poor coordination between RONA and Custom Delivery, also it is a massive lack of knowledge from RONA's side.

Hi,

I gave my mobile for servicing to Wireless World in Aluva, Kerala which is a authorised service center for Samsung. They are really bad in customer care. They do not follow the time of work mentioned in their office. They do not pick calls when called to their service center. This is really disappointing.

I purchased a special offer qualifying slide in cooktop range/stove from the Brick on July 2nd/2021, and took delivery on August 23rd. There is nothing wrong with the range/cooktop but advertised on the range itself in the store and clearly visible online, if you purchase one of these stoves between April 1 and Sept 30th you qualify for a free Lagostina Cookware set. However redeeming such is absolute agony. I have been on this daily with Samsung support for over 10 days now. To redeem you must follow the required steps. Register the product, create an account with Samsung, and produce an original receipt. I have done all that and I have contacted their support on chat and text about 25 times in total and it never gets resolved. I obtained one email telling me to submit the original sales receipt which I have done, and on that particular chat I was told I would receive an email right away finalizing the redemption of the cookware. This of course has not happened. I now get messages telling me the wait time on chat is 6+ hours, and the text option does nothing now, won't even acknowledge you have messaged them. The phone support is even worse. This is the worst bogus offer I've ever seen. I actually bought 5 appliances from The Brick and Samsung and to try and redeem this offer is ridiculous. I can't see a client # anywhere but I do have an account set up. I want this cookware set which I am fully entitled to! In my opinion this offer is bogus and they have no intention of allowing. you to redeem it. Once you've registered the product, created an account and submitted your original receipt the redemption of the offer should be simple, just click here in your account or something like that but that is definitely not the case at all. It's bordering on impossible to redeem this! I want the cookware as I bought the stove because of their advertisement from Samsung that the cookware set is awarded to you for the purchase. I purchased and I cannot get the cookware no way no how. Help please!

On the 29th of July I placed an order through the samsung website for a new phone. I received a notification that the phone would not be shipped/or delivered until 8 Sept (2021) . My current phone screen cracked and I wanted a phone sooner so I followed the online info about cancelling. I received a notice saying it was already "processed" and I could not cancel. I could refuse the order once delivered. I think this is unacceptable but I had no choice. Yesterday, I received an email saying that my shipment was delayed even loner - see below. I had chatted with customer service multiple times before acquiescing to their "refuse delivery" option prior to receiving the below email. This email clearly states (see below) that I can cancel. My screen is more cracked and I use my phone for work as I telecommute, so I just want a new phone now. But I do not want to have to finance it not knowing if I will actually get my money back for this other phone. That is not even the point. I now will likely not get my phone til October or November as they are "behind" in services. All I want is a refund so I can buy my new phone. They keep saying It's in process therefore can't be canceled but the below clearly indicates it can and I think legally, they have to honor that. Can you help me. .

Dear elizabeth nocito,

We apologize that your Samsung order #US304314940 is delayed more than 30 days.

If you still want the order, no action is required. You may also cancel your order.

Sincerely,
Your Samsung Support Team

Manage Order

DELAYED ITEM(S)

Galaxy S21+ 5G 128GB (Unlocked)

SM-G996UZVAXAA

Price: $759.99 $999.99

SHIPPING AND BILLING DETAILS
Billed to

elizabeth nocito 6550 sproul lane, colorado springs, CO 80918

Shipped to

elizabeth nocito 6550 sproul lane, colorado springs, CO 80918

I received this below response from multiple customer service members. The below was from today, Aug 29th, the day after the email from Samsung saying I can cancel if I do not want to wait. I also sent this customer service member the email from Samsung and he still stated the following:
Roger Vincent Alberto (Samsung E-Commerce)

Aug 29, 2021, 13:01 EDT

Hello Elizabeth,

Greetings from Samsung!

I would like to inform you that I have already raised the cancellation however, it was denied as the order is already in process. The best option if you really want to cancel it is to refuse the delivery or return it later on. I really did my best with this, Elizabeth. I hope you understand.
Warm regards,
Roger Vincent Alberto
Samsung Customer Care

Samsung
Track your Order - Order Support - Warranty & Technical Support

I recently purchased a Galaxy A21 from my local walmart and the baterry exploded destroying the whole phone. I would like a replacement sent to me. Joshua L Lively and i live at 29 Blair Ave. apt 5, Rock Springs Wy 82901. my email address is [protected]@gmail.com.

I would like to start off by saying my entire house from kitchen, laundry room to bedroom are all Samsung products and I'm losing faith and trust for the SAMSUNG products. I purchased a 82in QN82Q6FNAFXZA (10/12/18 ) tv @ the cost of $3189.99 as our formal living area in which is very minimal in use. In a short period of time our 82 inch TV started having issues so we called Samsung to set up a ticket for repair. Due to COVID 19 the techs were unable to provide service to repair our 82in TV in which was still under warranty at the time the ticket was created. Both my wife and myself were on the phone when the Samsung rep confirmed our warranty was still valid.

Now that things have settled down we called back and asked to have Samsung tech to come to our house and fix our TV unit. So Samsung shipped the parts to repair TV, but the primary part was no longer available.
So I asked for Samsung just to replace the TV unit with a new unit and I was DENIED. The fact that the Samsung company agreed to fix my TV unit back to new condition, BUT could not hold to their word is frustrating.

Because of SAMSUNG YOUR OWN COMPANY NOT HAVING ACCESS TO ONE OF YOUR OWN PARTS to repair my unit ……I was offered a degrading amount of $ 1, 100 settlement after paying $3189.99 for a unit in which was hardly used, Also I would recommend further training to your very rude unprofessional customer support team and claims department. They talk as if the customer is not important to Samsung.

I had paid a huge amount to buy this product and therefore, want a prompt response. As this device is well within the warranty period due to the delay of COVID - 19, I would like you to replace this product immediately or a refund in the Sum of $3189.99. I have been a long time customer of Samsung and therefore, would like you to maintain this trust.

I've paid for an s21 last month via Samsung's store and the Credit Card company confirms the July 31st transaction went through fully on the 8th - but Samsung customer service keeps telling me that I've failed to update my payment info and (presumably) that's why they have ignored the delivery estimates and not shipped. The original payment to Samsun's online store, through their app and on a Samsung device (using the Samsung money card through Samsung's pay app by the way) did fail more than a month ago a when Sofi bank would not let them charge again after they canceled their own pending transaction so many days after my order (presumably again - because they weren't ready to ship anything).

I provided my CC to them immediately when Samsung notified me of their issue and looking online, I can see the payment info is correctly showed my CC since that time - they've just failed to deliver due to poor accounting I suppose. From a notice I received today they apparently have even tried to charge me again recently via my CC (I temporarily froze the card to protect myself from just that trick). Worse yet, for the last week they've advertised on their website that they will ship S21's on the day of the order.

For the record, I will be taking a high resolution film of my trade-in phone as well as my packaging and mailing to prevent the "we can't accept the trade for some non-existent flaw" trick.

I suggest that no one order anything on line from Samsung. First Samsung TV delivered 7-1-21. Many problems with this TV. Within a few days I notified Samsung that it had too many problems and that it was obviously defective. Called customer service. They said they would send a replacement, but that I had to initiate and pay for a new order. I did so. They said to call Fed-Ex and Fed-Ex would pack up the defective TV and return it to their warehouse. I called Fed-Ex. Fed-Ex informed me that they absolutely do not pack up anything. I called Samsung and explained the situation. I spoke to Nerisa Buendia on July 6th.

Ms. Nerisa Buendia apologized for the mis-information from Samsung Customer Service and said that she would escalate the matter to Samsung and she told me that when we received the replacement TV, a Samsung Team would come and pack up the defective TV and install the replacement TV and make sure everything was working OK. I asked her to send an e-mail to me with this commitment. I received that e-mail on July 9th.

I notified Ms. Buendia on July 12th that the replacement TV was delivered and asked when the Samsung Team would arrive to pack the defective TV and install the replacement TV. I was told that she was working on it and please be patient. After many e-mails to Samsung asking when the commitment made on July 9th would be fulfilled, it became clear that the commitment was not forthcoming. On July 24th, I sent an e-mail to Ms. Buendia to pick up both TV's and send me the labels to arrange for pick up. The replacement was delivered on July 12th. I notified Samsung in an e-mail dated July 24th that I wanted it picked up and returned to Samsung. Well within a 15-day time frame.

Samsung has given me the run-around since July 4th. They made a commitment to resolve the issue but never acted upon that commitment.

I received another e-mail today, 8-18-21, saying that returning the replacement TV was outside of their "window" and they would not pick it up. This is an egregious lie on their part. I immediately sent them a reply today and told them that they did not initiate a pick up for the replacement TV - when I had asked on July 24th (well within 15 days) therefore, it is their responsibility and not mine. I demanded that they pick up both TV's and credit my account for both TV's: $2414.99 and $2798.23 . All I want is for them to pick up and TV's. It should be simple, but I do not understand how Samsung can continue to misrepresent the facts.

Hi just started on a new plan for the S21. I have always loved Samsung until getting this phone. At first, the texts said they weren't sending, even though my contacts are receiving them. I had reset my phone, hoping it would fix this, but it still says my messages aren't sending. Secondly, I have a smash proof screen protector and cover, but when I dropped my phone from hip level, and I'm not a tall person, I got a huge crack across the screen. I've never had a problem with cracks with a screen protector on previous Samsung phones.

This phone is less than 3 months old, and my contract is for 3 years. I could deal with messages that say not sent, but to have a crack already. This means this phone is delicate, and it's definitely being not going to last 3 years.

I made a purchase with Samsung back in January of this year. From inception there were issues. I was to receive a fit bit and a year subscription to spotify and youtube. I received an email stating that the fitbit was out of stock and would be sent out seperatly. The item was sent out but after tracking it was return to sender. So basically I never received it . After receiving the phone, the charger had a shortage, and would only work if i twisted it up, and the phone was making calls and not displaying my caller ID. I contacted Samsung and informed them of the issue with. They said they would send out a charger and I did not get that until late February or early March. In regards to the caller id not displaying I was given come codes to enter from tech support. However, this made the situation worst. The phone was no longer able to make calls. Anytime I tried to make a call I got a message saying CLIR rejected, and conditional call fowrding activated then it would shut off. I contacted Samsung again and they trouble shooted again giving me codes to enter. At this time, aftering entering codes the phone would not make or receive calls. They said it was my network. However, I took the sim card out and entered it into another phone and it worked . I was able to make calls and my caller Id was displayed. But when putting it back into the supposedly brand new Samsung s20FE phone it continued to not make and receive calls. Tech support advised me that I should do a factory reset. I did this and the phone still did the same thing. I was beginning to think that my brand new phone was not so brand new. There is now way a phone can be new and set to call without displaying a caller id, and the feature was not activated in the call settings. I have been a Samsung customer all my life, and I began to become frustrated. The tech support personnel informed me that I had the best insurance and that I could get a replacement because the phone was faulty. Instead of them offering me the 1 year warranty that all Samsung phones have, they recommended that I use the premium care insurance. I completed the phone claim with asurion. However, because I reside in the Caribbean I was told that they cannot ship to the Caribbean. I then said ill wait because my country was on lock down and was not able to travel. Mean while I'm paying insurance for this phone that was useless to me. Yes 13.99 a month. So in May I was able to travel due to restrictions being lifted, and filled out the information to where I wanted the phone shipped. Which was a air bnb in Powder Springs Goorgia. At the time of the call the agent told me the phone would arrive the next day. This was a Wednesday. I was in town from the 5th of May until the 10th, and ironically the phone was delivered after I checked out. Even though I set up for the phone to be signed for, that feature was not honored by the insurance company, as was told to me by ups. Keep in mind that I purchased my brand new phone in January 2021, and this is May 2021. The owner of the unit stated that they never received a package, and ups said it was delivered. They did an investigation and the ariel view showed that the truck was in that vicinity, but cannot show them dropping of the phone. So Now the insurance company tells me that I have to get a police report in order to have it replaced again. Mind you I reside in the Caribbean, and the police report needs to be from the city and state where the phone was delivered. I contacted the department and was told that I had to come in person as they did not do this on the phone. I relayed this information to the insurance and uploaded with my claim. A phone was sent out and I received tracking information, however in a wrong name and missing out apt number from the initial address I had when I purchase the phone. I knew this was going to be some foolishness again, so I cotacted ups and stopped the package. They told me to call Samsung. I called and they package was returned to Samsung. However the net day I tried to initiate the claim again, they again asked for a police report, after I had already given them written confirmation that I had to appear in 0erson, and I reside in the Caribbean. This is now August 2021, and I have spent countless days and nights calling the USA spending money for international calls, on hold for hours, speaking to supervisors and up to now nothing has been done. I pleaded my case to the police department and they are trying to find a resolution to assist me. However, Samsung I am extremely disappointed in the steps taking. First I should not be paying insurance for a faulty phone, yet still asurion got their money automatically every month since January. One would think that when you purchase directly from the developer you get the best of service, well this is not the case. I may as well did purchase from Amazon, No call backs, Nothing! Nothing! Nothing! money gone down the drain. False advertisement because I did not get my fitbit neither my year subscription to Spotify and youtube, and poor customer service. Can you imaging purchasing a brand new phone costing over 600.00 usd and not being able to use it. I had asked for a phone under the one year warranty and nothing was done. NOTHING! On top of that, I had a lot of issues with Samsung, because even though I made the initial purchase, and payed with my debit card, I shipped it to a friend's house so that he could bring to my country for me. Now, anytime I call I have to use my friends information to get access. Even though the phone was shipped to him. The Samsung profile was created under him, I have informed them of this several times, and as of this day nothing has been done. Nothing! I want to be reimbursed fully for this trash that was purchased in January, and for the insurance that I payed from Jan to current, and given a brand new phone, not refurbished or used. I think it is due to me. I have been inconvenienced since January using a basic phone when I payed for an advanced one. On top of that international calls to Samsung and on the phone for hours wasting time and money is another story. Something needs to be done. Samsung also needs to outline in their insurance policy that they do not ship phones internationally, or limit purchses to international countries. Its a shame you have to pay for an insurance and cant be sent a replacement phone to your country of residence.

I bought a q60, 70 television in august of 2020 and have had only minor issues with it until two weeks ago, when the power supply apparently went out unexpectedly. all electronic components are plugged into a surge protector, and the other items plugged in (sound bar with remote speakers and set top box from the cable company) were still functioning, but the tv was dimly back lite and would shut off, restart on it's own. then shut down again. This happens when it is plugged in. i called samsung and they said they would get back to me with an appointment for a tech to come out to my home. the soonest they could get out was 9 days after the first call, so i waited that day, no call and no show. i called and was told that the 'care now' associate forgot to call me, that a part didn't show up (how did they know what part to have, they hadn't seen it yet?) and they were sorry-they made the appointment for monday morning (i waited on a thursday so it would be another 4 days for someone to show up), I said fine...well today is monday, no show, no call...this has a full parts and labor warranty for 5 years total, it is just short of one year since i purchased it at costco. my advice is to avoid samsung, their products seems to not be the quality i thought they might be, and their service is pretty much non-existent. common courtesy dictates that customers be communicated with, and they seem to not be capable of common courtesy. my time is worth something, and if i had not been here when their tech showed up, i would be in the wrong for wasting their time, what about my time? think seriously before you buy this brand, and look on line for complaints there are thousands relating to poor quality and worse, poor service. never again.

I made a complain on 28-7-21 and told by your side will be done the same day. I waited and nothing happen and I called up again in the evening and I was told will be done same day. After that I got a call from Service Center and told they can do only after 2 days. Even it was not done it was done on 1-8-21 (after 5 days) The same problem is still not rectified and made complain but of no use. I called again on 8-8-21 Service Call center and I was told that the Engg will come on Monday and today is Monday but there is no reply. Again I called the Service Call Center and I was surprise to hear that yesterday nothing was done by your side and I requested to give me the complain number he said it will come thru sms but till now no sms also received. I came from out of India and was told that the after sale service of Samsung is the best but my experience says it is the worst service in the Industry. I request to your management to look on your after Sales as it is the backbone of your company.

Half of the screen gets too dark i called customer service to reserve an appointment.

First the didn't call me to define the date.
I called them again and they advised that the maintenance team will come in Wednesday Aug 4 i came very early from my work but they never show up. I called customer service in the next day and they confirmed that the maintenance team will come today. But they didn't show up again!

Today I started to call them from 10 AM and they keep confirming that they will come but they didn't show up.. can you believe that.. this is samsung egypt .. I'll never buy any Samsung products again

Ahmed shahin

Worst experience I have ever had with a company. Brand new $400+m microwaved delivered 07/14/2021. Exactly 15 days later(Samsungs return policy is 15 days), our microwave literally blew up. Dead. 15 DAYS OLD. Called Samsung and was told that we had to file with the Warranty Department first. I did, ticket created and email sent with the date 07/29/2021. I inquired about just getting a new one and was told, I had to do the Warranty first, have a tech come out, if deemed non fixable, then we could get another one. I was told This was SAMSUNG"S POLICY. Waited a week, tech comes, 4 different parts are needed and the transmitter BLEW up and there are SMOKE marks in the internal part of the microwave. TWO WEEKS OLD. I spent the next week, days and nights on end, trying to return the microwave because who wants a broken brand new microwave that needs 4 new parts. Even the Tech told us to request a new one. I spent hours talking to different people day after day, being transferred here and there, getting all kinds of different information. I finally got a rep on 08/04/2021 to listen to me and give me a chance to even explain my situation. She states I should have been offered a new one to begin with and I was not, however she couldn't make the decision. I waited 24 more hours for an answer, was told on 08/05/21, sorry but you cant get a replacement because you didnt contact us within 15 days. I was told the first record of contact was 08/4/21. I have an email dated 07/29/2021 with the ticket number from Samsung, yet they still deny it. I asked to talk to his supervisor and the Samsung Representative LAUGHED at me. Today is 08/06/2021 and we have yet to have our microwave fixed. We were rescheduled twice from the Warranty department and now have to wait another 5 days. A 400+ microwave, used 5 times, no longer working, Samsung refuses to help or honor there return policy, lies on customers, laughs at them, hangs up on them, and could care less about serving the public. Great company and the last dime out of my pocket has been wasted on their products.

Still didn't have my fridge back from 15th July 2021 and they gave me 3 dates to deliver and it's still in warranty .From the start they never gave me any amount of time to fix it.Even if I asked them to be specific they never did. We are in summer. I don't think it's fair we are starting the fourth week without a fridge. When I asked complaints center if I didn't receive my fridge in that time you gave she answered just call us again .

I Have been on the phone 2 to 3 hour going from person to person, my z-fold will not open and I keep explaining the same thing and one of there people told me to drive to new jersey or pennsylvaina so they can repair it well i live in delaware and or mail it in this is a business line and this is the number customers have and it's on my business cards this, phone is 1800 dollars just replaced it

I bought a Samsung TV in November 2020. It was not hooked up until I moved into my house in April 2021. Since that date the TV drops WIFI and has to be direct connected in order to keep WIFI. I have had techs out from my internet company and techs out from Samsung. I have verified my problem is not with my WIFI as I have hooked up 3 other TVs and have had no problems. The technicians from Samsung who come out have gone through the same motions with the same outcome, the TV drops the WIFI! This is ridiculous! I cannot understand why I just cannot get a new TV as there clearly is an issue with this on. Both Samsung technicians have replaced the WIFI card with no luck. Sadly if I don't get resolution to this soon, I will never buy another Samsung product.

Hi,

I have a friend of my relative that was forced to resign her position at samsung as front desk, and all because she does not want to put in vaccine into her body. This is not the way to treat human being by forcing any substance or get them to lose their job, and not be able to provide for the family. I was long term samsung product customer, now I will return all the products and never buy samsung again. If this tyranny does not stop, you lost customer, and all my relatives/friends.. I will also make sure to post this on any online account I have. So think about it...I am just one of those out of million of customers..

Thanks