Cellification

On July 12, 2023 I found what appeared to be a really good price for a brand new A 53 5G Samsung smart phone. I called the merchant and spoke with an agent who was very informative and polite, he answered all of my inquiries sufficiently. I asked him, if I order the phone and if for some reason when I

recieve it, and there is any kind of problems with this phone, may I return it free of charge for a full refund? The agent assured me of a 100% full refund, no return shipping charges or extra fee's. So I ordered the new phone from Cellification, I was shocked when I recievied this order, when I opened the box and removed the phone from the plastic covering I immediatlly noticed small scrathces all over the screen.

I called Cellification and explained this problem to them and the agent took a

different attitude from when they sold the phone to me. He was unreasonable

and I could not get a straight answer on how I was to get a full refund for this

damaged supposedly new phone.

I have called numerous times now to customer service and they put me on indefinite hold. I have left many voice mails for them to return my call, yet

no return calls from this company.

I filled a charge dispute with American Express, but from past experiences

with American Express it does not look good.

The short answer is simple in all of this, I should not have done business

with Cellification.

In Kind Regards

This company, Cellification, also known as Cell2get, is not one to be trusted. It's important to be cautious when dealing with them. Their address is difficult to locate, and their phone number is often unanswered, making it difficult to resolve any issues that may arise. I had to put in a lot of effort to track down someone to help me with my problem.

I ordered a phone from them, and it took a month and a half to arrive. I had to track it twice, once from China. When it finally arrived, I was disappointed to find that it was not new, as advertised. It was obviously refurbished in China. The buttons were worn, and there was no instruction book included. To make matters worse, the battery died within 10 minutes of being fully charged.

It's important to be careful when dealing with Cellification. They may not be the most reliable company out there. If you do decide to purchase from them, make sure you do your research and read reviews from other customers. Don't make the same mistake I did.