Sam's Club — tired of being ripped!
First, let me say that Paula of Sams Club Membership stated that other consumers would see this as a poor me versus poor service. If you do, that is fine, however I believe there are likely many more Humans out there, who are tired of being ripped.
On November 4, 2006, I purchased a 9ft Christmas Tree and 3 boxes of Stainless Steel Landscape lights from Sam's, where members are supposed to be getting the best deals. On December 09, 2006, I was in the store again, and found that the tree is now $40.00 less than 35 days ago, and the landscape lights are now $20.00 less/box than the same date. I spoke with a manager-Lori about this, and Lori said that they would not refund me the difference (A Member), as I didn't have my receipt, but even if I had it had to be noticed within 30 days of purchasing the product. I purchased this product from the very store they are now reduced, and I have to notice a reduction in the price in order to get a matched price from the same store which is supposed to be offering the best deals to members-What is wrong with this picture. Then Crissie, a Customer service representative, told me that I couldn't just come to the customer service counter and state I had gotten some item without a receipt, because then just anybody would be coming and doing this-mind you, again I am a member and they keep records of member purchases. All of this took place at the Sam's Club Store in Bowling Green, Kentucky. The member services representative I spoke with-Paula, did state that I could take my Christmas tree back down, pull up my landscape lights, and return the used items to the store with the receipt to get a refund on a gift card, and then turn around and purchase the items again at the cheaper price-Am I the only one that sees a problem with this picture?
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