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1.4 980 Reviews

Sam's Club Complaints Summary

100 Resolved
867 Unresolved
Our verdict: With Sam's Club's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sam's Club reviews & complaints 980

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J
12:14 pm EST
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Sam's Club first energy aggregator program sold at sam's club

First energy aggregator program sold at Sam's Club.

I was approached by two separate employees of just energy while shopping at Sam's Club . They are selling the just energy $65 a month program locked for 36 months or three years.
I told the gentleman I lived in a large home and my electric bill was very high. He was excited because he said they were having a competition with other salesman to show who could save the most money for a customer. He requested my bill so I went home and found my largest bill of the year. He called me at my home to sign up for the program he promised this was not a scam and that all the power a Sam's Club stood behind his company guarantee and Sam's club guarantee that this was an honest offer. I specifically asked him about how high my bill was and if I would be excepted on this program and he told me it was guaranteed.

After signing up for the program I received a letter from just energy stating I was too high of a user to be on their program and that they were offering me a rate that was 50% higher than what I am currently paying.

I went back to Sam's Club and spoke with another employee of just energy. I specifically asked him about their ability to bait and switch or change the $65 program to a higher price. I recorded him on my cell phone. He specifically guaranteed me that that was impossible because the only program they are allowed to sell at Sam's Club is there a $65 a month program therefore it is impossible to change the price.

Obviously not this was a huge bait and switch . Although their customer service called me after filing a complaint and stated there was small print in their agreement that states they can change the price offered .

This is certainly not what was said by the employees of Just Energy!
Absolutely a scam !

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scammersarescum
, US
Jan 30, 2019 3:39 pm EST
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I was also scammed by Just Energy at Sams Club.The Just Energy representative promised a $200 Sams gift card for switching to them as my energy provider. 3 months later and still no gift card. After several telephone calls to Just and Sams I was told I had to accrue points through Just. I was lied to just to make a sale.

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11:32 am EST

Sam's Club misguided information regarding vending machines sold

I ordered a Vending Machine online on Oct 30, 2017. The delivery date posted was for Nov 2 - Nov 15th. On Nov 16th I called Sams Club 800 number and was not able to get a response as to when the machine would be delivered. They told me to wait another 2 days and then call again. They didn't have any information because the carrier had to pick it up and then I would be provided an estimated delivery date. I can't cancel the order, I have to refuse the order, which would mean I have to pay return delivery.
Later that day I check my account on website, and Status shows as "Shipped". I try the tracking number and nothing. I call the shipping company Manna the next day and was told that the machine is not on a truck and the estimated delivery is for Dec 6 to 12th! An entire month after what was shown on my order. Again, I ordered this machine on OCT 30th!
If I knew it would take this long, I would have purchased from someone else. The delivery date is deceptive and should be clarified. I am demanding a refund in the amount of what Sams' pays for delivery of this machine to Manna.
As of today, I still am unable to track the item online, which means it still is not on a truck.
Order # [protected]

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8:35 am EST

Sam's Club sam's club dickson city pa, management and tire center

On November 11, 2017, I Went to the Dickson City, PA store and purchase tire for both my car and my truck. I had previously went to the store and spoke with a representative from the tire department who gave me a quote on both vehicles, at that time he suggested I wait to have the tire but on, if I could, until the sale on November 11. I did. I had the tires put on the car and truck, and my son and I waited over 6 hours as the tire department was busy. The store was not prepared for the sale, as they did not have enough help on hand. As a result the staff was overwhelmed and their attitude reflected that.
However, My son and I waited patiently and finally we were handed envelopes with the receipt and warranty information. We drove home which is over 50 miles from the store. I have used my truck on a regular basis, but my son who just received his license does not use the car much,
On Saturday, November 23, 2017. My son drove to vestal NY, as we live close to the boarder. He returned and informed me that the car sounded as if it had a flat tire. The next when it was light out, I looked over the car, and discovered that the rear driver side tire was missing a lug nut and stud.
I jacked up the car and found that the tire was loose. I tightened the tire and took the car to the Sam's Club in Vestal NY, which is about 25 to thirty miles from our home. I went to the tire department and explained the situation, and I was informed that the Dickson City store is responsible for the repair, and that I should contact the Store Manager, because they will have a local company that they deal with for such repairs.
I went out side to the car and call the Dickson City Store and asked to speak with the manager, I was put on the phone with someone who I believe was named Ken, he said its not his problem, that they check all the tires and he became combative with me. I said I wanted to speak with the Store Manager, he said he was on lunch, I asked to have him call me. This man Ken said its not the stores problem and continued to get more combative, to the point that harsh words were exchanged.
I hung up and went back into the Vestal Store and asked to speak with a manager. Bonnie came out, I explained the situation, She apologized on behalf of your company, and when asked she told me to file a complaint on line. she also offer to put a lug nut on the car, but I informed her it was more involved than that.
I have been a customer for a long time Since 05/ 2012. Member #1C134100 [protected] Zfour Contracting Inc.
My family and I spend thousands of dollars per year at your store. If fact the purchase I made on the tires amounted to just about $1, 400.00 TC# [protected] 46.
I have been in my business for over 35 years, and I can tell you, this is not the way you treat customers.
The mileage on the car at the time of the install was 212357, the mileage when I got to Sam's vestal yesterday was 212504
a difference of 147 mile, given the trip home from Dickson City and trip to and from Vestal by son and my trip to Vestal, I calculate the approximate mileage.
Dickson city to Montrose Pa home approx. 55 miles
Home to vestal approx. 30 miles
Vestal to home approx. 30 miles
Home to Vestal approx. 30 miles
Total approx. 145 miles
We did use the car that much, and actually the problem began on his way to Vestal, so the actual mileage was in the 55 to 75 mileage range.

I am having the repairs done to the car at my cost. As the safety of my son, while driving the car is at hand, which is one reason I hd new tire put on it. However, as it is apparent that at least one of your stores does not care about its customers or their safety, I will have to consider what if any purchases I make from your company in the future. As I am also a Costco, member, perhaps I will give them more of my business. Very disappointed.
Reverend David Zukowski
[protected]@yahoo.com

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11:22 am EST

Sam's Club sherpa pullovers

I live in Jonesboro Arkansas . I went in to buy a Sherpa pullover for my two girls for Christmas . They was sold out . They looked them up and was told a shipment was coming. I have been to sams for a week and a half everyday at 7:00 am to catch these . On Black Friday they was put out to only be pulled back from us because a email came in and was told to pull back and ship back . I have been a member for years and I am very very up set !

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Shaun R.
, US
Nov 26, 2017 2:11 pm EST

Another post from our resident "phishor." I'd hope the site is at least making it a little more difficult on him by blocking his IP(s).

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PauIa aleman
, US
Nov 26, 2017 1:13 pm EST

What I am more upset about is that my daughters asked tor this for Christmas from Santa. I was forced to make them cry by telling them that they are bad girls and that they are stupid and that is why Santa did not give them what they wanted for Christmas. I had to pretend to be Santa, and tell the girls that they would not be getting anything for Christmas because they were bad and stupid this year. This made them cry.

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1:18 pm EST

Sam's Club sam's club credit card company stinks

Every time I try to use this card for larger purchases it is DENIED. I am so embarrassed and humiliated when this happens. I don't have a cell phone, and therefore I cannot give them a call and ask that they allow the purchase to go through. I end up writing a check.

What good is the REWARD (5% gas, 3% restaurant, 1% other) Program if they don't let you make the purchase. I lost out on $45.00 the other day because I was denied my carpet purchase. Why would that appear to be fraudulent. The purchase was near my home.

I've had it frozen numerous times for this same "fraudulent activity", even though it was me trying to make a purchase.

My credit rating is over 815. I take pride in that. If I cancel the card it will go down, but I am SO CLOSE to doing just that.

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8:56 am EST
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Sam's Club products offered

I usually purchase Black Label Hormel Bacon, which we love, love, love and now only Smithfield is offered, don't like. Also normally purchase Mrs. Freshley's Honey Buns and now you only have Duchess Brand, don't like. I understand that we are all looking for bargains and most of the time other products are fine, but definitely not on these two items. Please, please bring both of these products back.

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5:32 pm EST

Sam's Club manager at sam's

I came in early as a customer and as a customer I went to one of the E.S. To sample a product and the security manager approached me (Mary Gill) at this time I am a customer, she said "you can't be at this cart" I replied " I'm not on the clock" given I do not work for Sam's club and she replied "You still can't be at her cart" at this point I felt like I was being harassed and I said once again "I'm not on the clock" and she said to me "well Marshall (district manager) is here and he doesn't want to see you eating off the cart, and I replied once again "I'm not on the clock" and she said "Are you getting argumentative?" And I replied no and told her she could talk to my manager if she needed to she is right in the back. And she replied "I will".

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1:16 pm EST

Sam's Club customer pickup

Today, Nov 22, 2017, I went to my store on Anderson Blvd in Fort Worth, TX to pickup about a dozen pre-ordered items. After signing in at the Customer Pickup kiosk, where I received a response that an associate would be with me in a moment, I had to wait 25 minutes before someone at the store asked me if I needed something. Then, when I received the order, it was incomplete. I had to go back to the store to receive the 2 items that had been left off (both were refrigerator items).
The manager and the associate who is responsible for the service were both apologetic. But there is a systemic problem. The associate said she was on lunch break when I arrived, explaining the delay. That is not right. She is entitled to a lunch break. Someone else should have been assigned to cover the service during her break. This suggests a lack of commitment to the service at best, and disorganization and incompetence at worst.
I generally like Sam's regular retail service. I do not believe I will use customer pickup again.
Kevin Short
214.906.2113
kevin.[protected]@sbcglobal.net

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4:27 pm EST

Sam's Club employees rights

Store location Meridian, Ms

Angela manager
Quanita cos

These two individuals should not have these positions.
On 10-28-17 my son called. He asked where we were. At first i didn't understand his question. I then ask why he wasn't at work. He said "my sugar is HIGH and i thought my pump needed changing" then he says "Mrs Angela gave me 1 hour to get it straight " he was back with in that hour, but was still unable to work due to him still throwing up, because of his sugar being high. Which i did not agree with.

Now let me say as his mother. Someone should have called his emergency contact. My son should have never been sent home driving a car. He has type 1 diabetes. I will not go into what could have happened to my son.

On 11-18-17 he came home very upset on this night. He said "quanita/cos" came out and said he was prompt on a buggy as he was pushing a line of buggies. He ask "what do you mean" quanita answered "go ahead keep on we're looking for a f__cking reason to fire your f__ing a__"

I've worked a couple different jobs at my age. Not one of those jobs has ever allowed someone in authority to speak to anyone like that. Of course, i ask my son why didn't he speak to someone above her. He said it wouldn't help. The other few employees that was working with him, have told him numerous of times that Angela and quanita are being racist towards him. Only because they do not treat them in that manner.
I have never raised my child to be racist, because i do not agree with it.
However, as a parent of a child with type 1 diabetes's i draw the line.
They have wrote him up when he wasn't even there. When i ask why didn't he say anything he said "it wouldn't do any good"

You can contact me at:
[protected]@yahoo.com

I'm looking forward to your feedback

Thanks,
Emily Barrier

Sam's club
Meridian, MS

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11:39 am EST
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Sam's Club meat managers unethical behaviour (larry, jackie)

In October, 2017 order 175 turkeys for November 20, 2017 . On three (3) day in November returned to the meat counter at Sam's store 6332, to check on order each time I was advised that manager Jackie was the person to speak to I then ck to see when this manager would be working when arrived at meat counter a person name Larry try paging Jackie after waiting over 30 mins . Larry return and informed me that Jackie said that the 175 turkeys were in the cooler in the back. On Friday the 10 of November, returned to order 25 more turkeys . was informed that Jackie had to approved this (each time I was at the counter I left a card with info on it) . On Monday 13 November received voice from Larry that my order was canceled . Thanks to manager Mark after two days at where none of the manager would help me he did. now all that has to be done is to see why these managers lie to me

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pobarjenkins
Minneapolis, US
Nov 16, 2017 4:59 pm EST
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Your complaint is very hard to read due to your grammar. Did you try calling the store and asking why the order was canceled?

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5:40 pm EST
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Sam's Club white t shirt bags

The last 2 boxes we have purchase have had many defective bags. they look like pillow cases that are sealed at both ends. This is very frustrating when you go to grab a bag and con not put anythi g in it. This has also become a costly exspensive cause i have to purchase the bags more frequently now. It has been in the last 2 boxes so may be there is something wrong g with the machines.

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1:20 pm EST

Sam's Club boxes not available at check out

I am a 60 y.o. women, who loves to shop at Sam's Club, and I have been doing this for almost 20 years. I am now living in Yuma Arizona.
Yesterday, when I went to do my shopping I found out that the boxes to accommodate my merchandise at the cashier were not available any longer. This boxes were provided at the cashiers area, and this arrangement was done by me with the help of your cashiers. This facilitates to group my groceries, by veggies and fruits, also thing going directed under my AC at my car, because Yuma has 120o F. temperatures, and the boxes protects my car sets from melting in my 1/2hr driving home. And also, to unload my truck by boxes at home is much easier, that one thing by one. My life is still very busy to have more things to worry about it.
At the end the manager told me that the boxes are still available near to the exit, but then, I have to re-organize everything again when I place all my thing in the car. This is a total inconvenience for all your loyal costumers.

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9:53 am EST

Sam's Club saturday november 11th sam's club plus members sale. $300 sams card with purchase of any iphone

My wife and I showed up for our Plus Member sale, We waited in the phone line for about an hour to be told you must have an appointment. Then they said the earliest appointment would be Wednesday, Nov 15th But were out of Iphones so you can buy a Samsung if you would like. This is the worst customer service I have ever had before anywhere I have shopped. My wife and I spend Thousands a year with Sams Club and we are plus members and we both have Sams credit cards. Our membership is up in 27 days and if they do not plan on resolving this issue then we are done with Sams Club.

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6:34 pm EST

Sam's Club slim jims

I bought a box of Slim Jims on 11-01-2017 #785237 for the amount of $17.48. They were out dated..the expiration on the box, was to used by October 4, 2017. I took the box back today, was refunded for the $17.48. Where the clerk at the Brownsville store on Alton Gloor, said to me that they were on sale. I said to her, they were not on sale and that I paid the full price. I said to here, so you put food products on sale after the expiration date? She said nothing. I went back to see if there was any Slim Jims on the shelf and there was not any on the shelf.
I had slight diarrhea...didn't kill me...but to say to me that they were on sale...and I told her there was no sign there otherwise I would have not bought them.

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pobarjenkins
Minneapolis, US
Nov 11, 2017 3:47 am EST
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It seems like they resolved your issue by refunding you in full.

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11:06 am EST

Sam's Club [protected]

On regards to my experience at your store 8262 located on I35. I was trying to place an Item # [protected] which was on sale for 44.98 on my shopping cart but since I was carrying my 8month child it was very difficult and heavy to lift. A cashier by name Nyhm inform me that she coul hold the item so I can continue shopping, and not have a difficult time carrying it with me. I was very skeptical and I suggested for her to help me place it on my cart. She assured me that it would be on hold and no reason for me to worry. She was right in front of it, and no one would take it. It took me about 10minutes to grab the items that I need it to purchase. I came back and my item was nowhere to be found. I asked her what had happened to my item, she informed me that her supervisor Jenny had sold it to another costumer. I was very upset i asked to speak with the Manager. Manager by the name of Melissa came by and I explained the situation to her and the response was- "all I can say, is sorry there's nothing I can do". I was very upset since I really wanted that item and to know she didn't offer to search another store or order that item for me just made the experience one of the worse ones in my time from shopping at you're store. Please note that I will inform people that shop there, to never have them hold anything because they are rude and your item will not be there when you return.

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pobarjenkins
Minneapolis, US
Nov 05, 2017 4:38 pm EST
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It sounds like they made a mistake. Did you ask them to search for the item for you?

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2:12 pm EDT
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Sam's Club incompetence of staff at 800# when trying to change address on bill

Called this morning to change my billing address as I spend my summers in Show Low, AZ and am now back in Yuma, AZ for the winter. I do this every year. First it is ridiculous that I have to listen to a bunch of stuff before I can talk to a person...then I get this female who must talk to my husband as he is the primary...so okay...then, it takes him about 10 minutes to get her to understand our address! She had a difficult time understanding English and also understand fractions. Our address is on 13 3/4 Street, which took her FOREVER to understand! I was supposed to take the survey but was disconnected. Needless to say, her service was horrible! Vicki Privette 928.726.1776. Sam's member# [protected]

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6:28 pm EDT

Sam's Club wrongful infection

Sams club employee gave me a shot in the wrong part of my arm on top of not sterilizing properly causing me to get an infection. i have made many trips to the hospital. on October 29th i spent 2 days in the hospital receiving antibiotics due to an infection from the area not being sterilized before the injections. i look forward hearing from Sams club to see how we can resolve this issue.

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Shaun R.
, US
Oct 30, 2017 6:50 pm EDT

Is there evidence to prove Sam's Club was at fault?

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Redsparks2188
, US
Nov 01, 2017 2:31 pm EDT
Replying to comment of Shaun R.

yes. i didn't get an infection until after the injection.(infection is in the same area the shot was injected) I have all documents and paperwork. i also have pictures and videos along with all the medical records.. feel free to contact me [protected]

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1:57 am EDT

Sam's Club tires

First off i would like to say i have been a member at sams since 98. My wife and i have had our 2013 Hyundai sonata since 2012 over the years sams has been the ONLY place for our tire needs. Over the years we have purchased 3 sets of tires, however this last goaround has not been unpleasant, after receiving our most recent set of 4 a week goes by and my wife began to smell rubber burning. Within the next week my wife is on her way to work and out of no where while in motion she hears a loud pop sound the rear passenger tire had seized she feared for her life ! Traffic was heavy and the speed was 50mph. We had the car towed to the dealership. After looking the vehicle over it was explained to us that whomever placed the tires on had over torqued the lug. Afterwards I returned to sams club and they directed me to a third party company because the amount to fix my vehicle was over $250. I received a call from a Luther Williams from CMI. Between Luther and the asset protection manager it took two weeks to finally view the cameras . I had expressed to sams management and to Mr Williams that no one and absolutely no has had dealings with my tires but sams club, i also expressed that i did not feel it was fair we had to pay out of pocket for something we had no hands on contact with. So after reviewing the cameras Mr Luther contacts me and says after reviewing the cameras the associate who did the tires did everything correctly. So i ask him "upon reviewing the tape could you tell what color torque wrench was placed on the impact gun ." Mr Luther said "no i could not tell" so i asked if he could see the specific number on the torque wrench that was used to double check my torque he said " no " . So after my questions Mr Luther begin to get short worded with me saying "he don't have time to waste on my questions right now" (EXTREMELY RUDE) then he says i will be receiving a letter in the mail explaining his findings and he hangs up. I have never been more dissatisfied with service before in my life. I have photos of my vehicles damage all i am asking for is reimbursement.

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Shaun R.
, US
Oct 30, 2017 6:00 am EDT

How much were the damages?

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2:37 pm EDT
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Sam's Club floral department

sent below to Galleria Farms (tag on roses)

To Whom it May Concern,

I'm sending a picture of my purchase of Premium Roses that I purchased last night at Sam's Club here in Metairie, Louisiana. I will be making contact with them, letting them know the condition of the roses. I believe that you are the vendor and wanted you to know the condition of the roses since this is a reflection on your company as well. I assume that the fault lies on Sam's and maybe just like perishable food items maybe a date would be appropriate. I checked the roses and they appeared fine, but since they were tightly wrapped and the rose heads appeared firm all looked good.

I work and arrange the flowers for our church altar and have being doing this for 15 plus years. What happened last night when I arrived here at church to arrange the flowers was a disaster. This has never happened before and I purchase flowers from many sources in the metro New Orleans area.
I have white roses that I purchased from Rouses Grocery 3 weeks ago and they still look fine; however I wanted RED ROSES for this Sunday, since we are celebrating the 500th Anniversary and the Lutheran symbol is RED ROSES. Here's what happen:
arranged vases with filler (greenery and alstromeria)
unwrapped the roses (1 1/2 dozen) and the petals fell off the 1st one I picked up
the second and third were fine, then next did same and so on
I managed to get (5) in one vase and (5) in the other
today, here checking the fridge and (1) is losing the petals as well not sure it this will last until tomorrow and I may not have a chance to get back to Sam's today.

I would like your assistance to contact Sam's Club here in Metairie, Louisiana on Airline Drive so that they know the problem. The Club building in undergoing renovation and just maybe they do not have the proper facility to house the flowers; but if that is the case they should not be selling flowers at this time.

Linda Helmer
St. Paul Lutheran Church
Assistant Administrator
[protected]@bellsouth.net
[protected]

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5:35 pm EDT

Sam's Club battery service

I Visited Sam's club in Morrow Georgia on 10/26/2017 to change my battery since I had to jump start that morning. I was told it would take 2 hours wait time, this was about 8:15am. Since I had another appointment for 9 am it was impossible to wait because I could not afford to miss the scheduled appointment. I was told by the associate that an appointment is available the next day, I selected the 8am, with the hope that the battery will take me through the following day. Unfortunately it did not. I had to take the vehicle back to Sam's Morrow, was told it will take 2 hours. I had to ask why it will take that long, but the associate later confirmed he was joking, that it should not take more than 20 minutes. After my personal shopping at the club, the car was ready. I was given receipt and a copy of the tire enquiries that was made for the same vehicle. On my way home, I drove through an unavoidable pot hole, and almost immediately my car felt it was going to stop on motion, but it kicked back on. On getting home, I turned off the engine and tried to turn it back again with no kick or response whatsoever. The kids were wondering what had happened. I opened the hood to verify what was going on. Upon opening the hood, I saw one of the connector that was supposed to be tightened to the battery head loose. I called the club right away, spoke with the battery and tire Supervisor (kevin). He told me I will have to bring the car back in order for them to assess the battery. I told him I was unable to do that since the car is not responding and my husband will not be home anytime soon. I told him I will stop by the next day (10/27/2017). To cut the long story short, my husband charged the new battery overnight. I stopped by the Sam's club in Morrow. I introduced myself, and the associate responded with "you are the one with the battery" I said yes. He went on to say the connector needs to be replaced without checking my car and if he was the one that worked on my car, why was it not mentioned the day before I drove the car home with unattached battery. No sense of remorse from the tire associate and the store manager after I requested to speak with him. Mind you, I had 3 kids in the car with me. Anything could have happened. I believe it was necessary to file a complaint because this life endangerment.

I was unable to attach the picture due to the size.

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Sam's Club Customer Reviews Overview

Sam's Club is a popular membership-only retail warehouse club that offers a wide range of products at competitive prices. Our reviews indicate that customers are generally satisfied with their shopping experience at Sam's Club. The positive points that stand out include the vast selection of products, excellent customer service, and affordable prices.

Customers appreciate the convenience of shopping at Sam's Club, as they can find everything they need in one place. The store offers a variety of products, including groceries, electronics, furniture, and clothing. The quality of the products is also highly rated by customers.

Another positive aspect of Sam's Club is the exceptional customer service. The staff is friendly, knowledgeable, and always willing to help customers find what they need. The checkout process is also quick and efficient, which is appreciated by busy shoppers.

Lastly, customers appreciate the affordable prices at Sam's Club. The store offers competitive prices on a wide range of products, which helps customers save money on their purchases. Additionally, the store frequently offers discounts and promotions, which further enhances the value for customers.

Overall, Sam's Club is a highly rated retail warehouse club that offers a vast selection of products, excellent customer service, and affordable prices. Customers can enjoy a convenient and enjoyable shopping experience at Sam's Club.

Sam's Club In-depth Review

Overview: Sam's Club is a membership-based retail warehouse club that offers a wide range of products at competitive prices. The company's mission is to provide members with exceptional value and quality products, while upholding their core values of integrity, respect, and excellence.

Product Range: Sam's Club offers a diverse range of product categories, including groceries, electronics, furniture, clothing, and more. The quality and variety of products available are impressive, with options to suit every budget and preference. When compared to competitors, Sam's Club stands out for its extensive selection and competitive pricing.

Pricing and Membership: Sam's Club operates on a membership-based model, offering exclusive benefits to its members. The membership program provides access to discounted prices, bulk purchasing options, and additional perks such as free shipping and cash rewards. While there is a membership fee, the value for money is evident considering the savings and benefits it offers. When compared to other retailers in the industry, Sam's Club consistently offers competitive prices.

Customer Service: Sam's Club excels in providing excellent customer service. The staff is responsive, knowledgeable, and always willing to assist. The return and refund policies are fair and hassle-free, ensuring customer satisfaction. Overall, the customer service experience at Sam's Club is commendable.

Online Shopping Experience: The website of Sam's Club is user-friendly and well-designed, making it easy to navigate and find desired products. The checkout process is smooth, and there are multiple payment options available, including credit cards and Sam's Club credit. The shipping and delivery services are reliable, with timely deliveries and proper packaging.

In-Store Experience: Sam's Club stores are clean, organized, and well-maintained. The staff is readily available and helpful, providing assistance whenever needed. The overall shopping experience in-store is pleasant, with a wide range of products on display and easy access to everything.

Membership Benefits: Sam's Club offers various additional benefits to its members, including access to exclusive events, discounts on travel and entertainment, and free health screenings. These benefits add significant value to the membership and enhance the overall experience for members. When compared to other membership-based retailers, Sam's Club stands out for its comprehensive range of benefits.

Community Engagement: Sam's Club actively engages with local communities through various initiatives and partnerships. The company is committed to social responsibility and frequently participates in charitable activities. Their involvement in local communities is commendable and reflects their dedication to making a positive impact.

Overall Satisfaction: Sam's Club provides an exceptional shopping experience with its wide range of products, competitive prices, and excellent customer service. When compared to other similar businesses in the industry, Sam's Club consistently delivers on its promises and exceeds expectations. I highly recommend Sam's Club to potential customers looking for quality products, great prices, and a rewarding membership experience.

How to file a complaint about Sam's Club?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sam's Club. Make it specific and clear, such as "Incorrect Billing at Sam's Club" or "Poor Customer Service at Sam's Club Checkout".

4. Detailing the experience: In the complaint description, provide a thorough account of your experience. Mention key areas such as product quality, customer service, pricing discrepancies, membership issues, or problems with in-store or online shopping. Include details of any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Sam's Club, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it was a waste of time, financial loss, or frustration.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you may have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect from Sam's Club as a resolution, whether it be a refund, exchange, apology, or other corrective actions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or Sam's Club. Engage with any follow-ups to ensure your complaint is addressed appropriately.

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Contact Sam's Club customer service

Phone numbers

+1 (888) 746-7726 +1 (479) 273-4000 More phone numbers

Website

www.samsclub.com

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