The complaint has been investigated and
resolved to the customer's satisfactionResolved Sam's Club — damage to property
resolved to the customer's satisfaction
I've been a member of Sam's Club for some time so I decided to get 4 new tires there. Deal was alright. Service personnel seemed fine enough.
However, when I picked up the car, there was a nasty dent at the back and on the bumper. Said they'd have to send away the video to Claims Management.
I was fairly confident they would do the decent thing and accept responsibility but no.
They only had a partial video record for the time car was in their possession but they said the burden of proof was on me to prove the damage occurred whilst in their possession. I was practically accused of lying. Also learned Sams Club do not have Garage Owners Liability. So, if your car is damaged there, no chance they'll accept responsibility. All in all, a very unpleasant experience.