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The Container Store Complaints & Reviews

The Container Store / customer service - chat online

Cjt70 on Oct 13, 2018

I contacted the customer service chat section early in the week about a issue I had with an incorrect item being sent. The agent was able to get the issue resolved and instructed me when I receive the correct item to contact them again and a UPS pickup would be issued for the incorrect...

The Container Store / return of defective products

Debby Curry on Sep 16, 2018

I have an Elfa door rack, a branded organizational system, owned by the Container Store. Three of the components, hanging bins, showed some rust so I returned them to the store. I expected that the store would stand behind their company-owned product and offer an exchange, refund or store...

The Container Store / Poor management

Gerald L. Martin on Dec 22, 2015

I had the most unpleasant shopping experience ever at the San Antonio Store today (12/11/2015). The aisles were cluttered with boxes and stockers to the point where customers could not access the aisles for shopping. Not just one or 2 aisles but the entire store was in disarray. I find...

The Container Store / Lousy service

SueBhoney on Jul 22, 2015

Useless staff person gave me totally incorrect information, so I had to drive 30 miles each way to get the correct information, then after all that I got back home and the sales person had left part of my purchase out of the bag!!! I called and talked to the general manager Shari, she said...

The Container Store / Price Match Policy

Fairview, TX on Jul 6, 2012

It is amazing to me this company is still in business. Consumers, on average, are paying 40-50% more for products at The Container Store that could be bought for less at Target, Wal-Mart, or even Lowe's or Home Depot. Having recently bought a new house close to the store in Fairview...

The Container Store / Fraud

GlennComplaints on Aug 1, 2011

Container Store is selling products containing BPA (Bisphenyl A, a carcinogen), and using bait and switch practices to sell the inventory. They'll tell you the product doesn't have BPA, but when you contact the manufacturer of the product, the manufacturer will acknowledge that...

Container Store / Culture shift

SimonDeteets on Apr 24, 2011

Firing employees for purchasing product for other "non" dependents. Maybe they should have just STLOEN it!! This is a sad period. An employee of 8 years was suspended pending termination because he bought merchandise and gave it to his uncle. Once owned, who cares? Where's the...

The Container Store / Poor Service


This morning I was at the 908 W. North Ave location. I witnessed a cashier humiliate a customer for returning a product while the cashier next to her laughed. The cashiers name is Tiffany if I recall correctly. The women told the cashier she needed a larger rack but couldn’t afford...

The Container Store / Terrific company


I like Container Store no doubt about it, it has good durable goods. The stainless steel rack which I have taken a year back is still in good condition. But my cmoplaint is regarding their pricing strategy... Few days back I had been to their store in Natick, MA, I was looking for some...