Saks OFF 5th review: clothing / merchandise

I placed an online order over the holiday period (Dec. 27th). The website experienced problems and did two things - 1) it incorrectly charged me for shipping and 2) it said my order had not been placed and I had to re-order. Immediately after I reordered, I received messages that two orders had been placed (and charged to my PayPal account). I rang them right away and they said they would cancel the 2nd order and refund my shipping charges from the original order. Well, neither happened. I received the 2nd order - which I then called and sent back (noting that they were charging me a restocking fee that also needed to be credited. Here we are - January 23rd. I have made repeated calls to the call center and am still without the refunds. Each time I ring, I have to repeat everything; I am put on hold for long periods and have been disconnected. Today I asked for a supervisor and after being told none were available, I think I just ended up with another call center rep. when I asked for a manager I received the same run around and gave up. It is unacceptale that their system errors mean money has been withdrawn from my account and I have yet to receive a refund - they are tellihg me another 15 to 30 days before I will know,