Safeway review: Customer service

June 21, 2023
Safeway Management
6498 Pony Express Trail
Pollock Pines, CA 95726
To Whom It May Concern:

My husband and I moved up here 7 years ago to Pollock Pines. We were happy that there was a Safeway down the street from our home. We have done all our shopping here since we moved in (prior to we lived in Rancho Cordova and did our shopping at Safeway on Folsom). Long story short, Michael Taylor (approximately 60 years old) is our neighbor. He moved next door a few years ago and took a job with your location.

With the circumstances, he is to stay 15 feet away from my husband and I. We aren’t shopping to step into any issues with Michael Taylor, just to get our groceries. Knowing our circumstances, we have come in here to shop, and each time Michael has approached us.
July 24th, 2022 (11ish)

• Eric went to Safeway for Starbucks and a breakfast burrito from the deli. Michael Taylor walked right behind him at Starbucks. When Eric was waiting for his burrito at the deli, Michael came up a couple feet next to him at the counter. On another occurrence, when Michael Taylor was down near the bakery, I came out of the produce area. He stopped what he was doing and walked towards the produce section, stopped and moved some fish (or chicken) around in the frozen food. I needed to get tartar sauce and was stopped by two other employees doing their job. It was an uncomfortable moment. *2022

The last time I was in, I started down the aisle in the meat department and Michael Taylor was there. I turned up the aisle into the front of the store just to see Michael Taylor in front of me again. I changed aisles and halfway down, Michael Taylor was coming up again the same aisle. I had to turn around. *2023

At this point, I have stopped shopping at this store due to his inappropriate actions. Our lawyer insured us we still go to Safeway, just to stay away from Michael Taylor. We aren’t looking for Michael Taylor to lose his job, just keep his end of the deal and keep the 15’ distance.

Groceries are essential to all, and I hope you understand my concern. Pollock Pines has been our comfort haven.

Sincerely,

Kim Fields
6963 Pony Express Trail
Pollock Pines, CA 95726
[protected]
P.S. We thank you Safeway for all your wonderful years of service.