My wife and I purchased a membership from royal holiday club in cancun mexico in 2000 upon arriving home we checked them out and were afraid after we heard all the complaints about them. However being the optimistic people we are we decided to give them an opportunity. We have since been to several of their resorts nassau, australia, hawaii, orlando, aruba and mexico three times we are happy that we did we have some great memories we had to sit down and go over our plan to fully understand it but once we did we knew how to take full advantage of it. Our marriage was on the rocks but after some r and r and quality time seeing the world our bond is stronger than ever thanks royal holiday club my advice is dont judge these guys unless you take your first vacation with them it will be wort it.
I signed with Royal Holiday for a Platinum membership in September (2007). In spite of being Mexican, I write my complaint to this American web-site because, as far I understand Royal Holiday is an International company with headquarters in Miami.
I have not had time to "enjoy" the benefits of my membership but problems came first. Before the Platinum membership, I had signed another agreement in August 26 for a Bronze membership, but soon they convinced me that a Platinum membership was the better. Their offer seemed to be good and I signed the new agreement in September 17 (2007). The first line in the new contract explain: "Modification agreement" in reference to the first membership acquired in August 26 (quoting the number of the original agreement). And, of course, this new agreement canceled all the obligations of the original document signed in August 26 and described the new financial obligations.
I was happy and everybody was happy. But it was a lie. Royal Holiday took more than 9,000 dollars (91,000 pesos) for this new agreement and have continued charging me 750 dollars a month for the old agreement, which it means that they are collecting money from the two agreements. And that is illegal.
I have not received either the "certificate" of reimbursement from Granthix Capital Financial Services nor the "fabulous" platinum card. Instead, I have read horrors about ROYAL HOLIDAY. I WILL SUE against Royal Holiday, by fraud. And I sum my complain to thousands of scammed Canadian, American and Mexican people
We were promised all kinds of stuff to lure us in. We were told that we would get our investment back after 30 years but if you read the small print on back of certificate it is not true. We did some comparison shoping and found that it was actually cheaper to book vacations though a travel agent or Expedia than it was through Holday Travel. The royal holdiay website is also a joke. When you try to book a vacation, it keeps telling you that it is unavailable. Also your annual membership can go up every year, they tell you that they need 70% of membership approval to do so but that is not true. They also can collect special fees for such things as hurricane damage. We were told by our sales rep in Cancun Mexico that if we were not satisfied or found that we did like the program we could cancel at anytime and get a full refund. I called to cancel and get a refund and was told that we cant cancel and can not get a refund. They keep telling you to call back at a certain time or they will call you and they never call back. We purchased our Royal-Holiday vacation in Cancun Mexico at the Grand Oasis Cancun The week of October 26, 2007. the high pressure sales there is unbelievable. We used to like going there but will never return to that hotel again.
My name is Carmen Azevedo. My husband David and I stayed at the Oasis Cancun January 13-20/07 on our honeymoon. When we were checking in we were directed to the concierge to set up a honeymoon package, which we never received. The lady that helped us set up a meeting on Sunday January 14/07 with what we thought was the Nolitour representative as sit was at the same time as what we had on our package. When we arrived on the Sunday the meeting was in fact with a representative for Royal Holiday which has an office set up at the Grand Oasis Hotel.
We were given a tour of a suite, and then sat down with Art Martinez from Royal Holiday. We signed up for a package for just under $3000.00 that was for travel coupons good for 5 years. We were told we had 60 days to cancel this contract for a full refund. Upon signing these contracts it appeared that we were signing up for a package for $10,000.00 and there was no mention of the cancellation that he advised us about. Mr. Martinez assured us that we were not signing up for that. Mr. Martinez crossed off the portion of the monthly payments to prove to us that we were only signing up for the 5 year package. He also wrote on our contract that we could cancel and either keep the gifts in exchange for the payment we made on our Visa or cancel for full refund. He did not write 60 days on it however.
On Tuesday January 16/07 after having second thoughts about what we signed up for I went back to the Royal Holiday office at the Grand Oasis to cancel the contract and hand in the packages we were given. I was directed to speak with Mr. Octavio de la Canal – Sales Director. Who had me write a letter stating that I wanted to cancel and the reasons why. He advised me I had to take the packages home with me as they are to be returned once the amount was credited back to our credit card. I asked Mr. de la Canal for a copy of what I had given him stating our intent to cancel and he refused to do so. We would never have knowingly signed a contract committing us to a monthly charge of roughly $200.00 as we advised Mr. Martinez of our situation of having just gotten married , purchasing a new house and not having a full idea of what our monthly expenses were going to be. At this stage of our lives just starting out and potentially starting a family in the near future we would never commit to something like this.
Upon arriving home we received a statement from Royal Holiday asking for the first monthly installment of this contract. I contacted Royal Holiday to discuss this situation and spoke with Mr. Molina who advised me that we only had 5 days in which to cancel the contract, which we did within 2 days. He advised me that they did not receive a cancellation letter that Mr. da la Canal advised me he had sent in. Mr. Molina advised me that he would look into this and when he called me back he advised me that the resort advised him that we did go there to cancel the contract, but were resold on the package, which is absolutely not true. I tried to contact Mr. Martinez using the cell # that he wrote on our contract only to find it is not a valid number. I have also tried to email him using the email address he provided us and have not received any response.
Carmen Rodrigues Azevedo
Harold R. & Barbara J. Bence
PMB #154, 41 E 400 N
Logan, UT 84321
To Whom It May Concern: June 29, 2007
On December 1, 2005 we were vacationing in Puerto Vallarta and approached a vendor to purchase a couple of tours. The agent suggested he would discount our tour tickets if we would go listen to a sales promotion for Royal Holiday. Unfortunately, we accepted his offer and thus the beginning of a very disappointing adventure. Reference below is in regard to Contract 3-101419, Account #[protected]-3.
Needless to say we were “taken in” by the offers of an annuity, reservations anywhere at any time, two for one airfares, etc. Also we fell for the offer of the purchase of the time share we presently had. We have a signed statement from the agent that we would receive money for our time share within 180 days, payable 30 days after proof of ownership and deed. In this signed statement is also included the following statement. “We also guarantee to accept into our rental program 4 weeks per year from Royal Holiday Club at 1,100usd per week net to owner starting July 2006.”
The entire price was quoted at $20,950.00. We paid $10,475.00 down, closing costs of $402.50, Administrative fees of $496.50 and 15% sales tax of $3,142.00 totaling $14,516.00. This left a balance of $10,475.00. We were then called later in the month of January and told we needed to pay a “one-time service fee” of $599.00. After several telephone calls requesting this money we asked that it be submitted in writing. This was received so we sent the money. We had searched our papers trying to verify that this money was going to be requested but to no avail. We operated in good faith and trusted that ARS (travel service for Royal Holiday) would also.
January 28, 2007 a developer’s cash-out offer was received. A check in the amount of $8,100.66 was sent to Travel Experience (ARS) as Payment in Full of the above mentioned contract.
We have made numerous telephone calls, have many emails, but to date have received absolutely nothing from anybody. The last telephone call we made they requested that the signed copy of the agreement alluded to above be faxed to them. We did that and have received no response. We have paid the annual fee once because of their threats to turn us over to the Concord Servicing Corporation, their collection agency. We wrote to cancel the contract but to no avail. If anyone has any suggestions of anything further that can be done please advise.
Harold R. & Barbara J. Bence,
Copies were sent to the following:
Royal Holiday Club www.Scambusters.org
Mexican Administration for Tourism
US State Department
Utah, Arizona, California and Florida Better Business Bureau
Attorney Generals of Utah, Arizona, California and Southeast Florida
American Association of Retired Persons (AARP)
Like more than 500 others, with whom we are joined together in a Yahoo group, we were scammed by this "club/hotel" in Playa del Carmen, MX. We were promised everything but the moon, in a three-hour closed-door presentation at the hotel. We thought it was a fantastic way to travel and save some money. But after we signed up, it has been nothing but hell ever since. First, they never followed through on ANYTHING they promised. They lied, cheated and stole from us, promising WORLD CLASS ACCOMMODATIONS at THOUSANDS of great resorts, but never even sent "the book", not delivered on ANYTHING they promised. Within our group, there has been approximately $1-million lost to these thieves. If you visit in Mexico or the Bahamas, BEWARE of any group under the name of ROYAL HOLIDAY VACATION TRAVEL CLUB or PREMIER HOLIDAY VACATION CLUB and if you visit Playa del Carmen stay clear of a gorgeous hotel called HACIENDA VISTA REAL. It is little more than a FRONT for these SCAM ARTISTS.
My wife and I were in Ixtapa, Mexico on our vacation when we were introduced to Victor, a Royal Holiday salesman and he’s persuaded us to purchase a contract with Royal Holiday on June 4, 2007. We were promised by this guy that we could stay at any Royal Holiday's resort or any contracted hotels, such as Sheraton, Wyndham, Marriott, Hyatt, and Radisson at anytime in over 300 countries at some incredible membership points that we have purchased. We came back to the states two days later to find out that what was promised to us is not true so we contacted Victor by email to cancel our contract and demand for our refund. He asked us to send him a written request. He also stated in the email that we should be getting our member ID within 30 days and if we still are not satisfied with them, then we can cancel our contract anytime after. We overnight our written request for cancellation, and we were put in touch with Jaye, one of their customer service person. We told him that Victor has wrongfully lead and present us to purchase the contract, and we were very disappointed with Royal Holiday. Jaye told us to give him about a week to come up with some deal that will accommodate us. We did not get any respond from him over a week so we called him, and his respond was he still needs more time. We decided to give Royal Holiday another try since they already charged over $33,000 to our American Express account so we called the travel service department to book for a night at Sheraton hotel in San Diego, and the respond from them was "we do not have any contract with Sheraton hotel in San Diego". What about over 3000 hotels and resorts in over 300 countries that Royal Holiday promises, we asked. "We only have Wave Crest at Del Mar in San Diego and it's not available now" is the respond we got. Again, we contacted Jaye and Victor to let them know about their services and demand for refund; however we did not get any respond from them. We are trying to do everything we can to stop innocent travelers from getting scammed by Royal Holiday by getting our story to all news channels including local and national. We hope that no body will have to go through the nightmare we have gone through
Our Cancun vacation at the Oasis Cancun Resort - Booking Id # 357963:
We arrived on July 15th - went to our room there was 1 working elevator for the whole hotel. There were drunk people everywhere - trash all over - empty cups/ plates of food etc. When we got to our room it smelled so moldy and the only light switch that worked had a strobe light in it - flashed continuously. There were fire ants on the balcony and it was not ocean front(as promised) - then we found cum stains on the bed - I complained- nothing happened. The next morning (2 of us had nose bleeds probably from the mold) we went down to the lobby and asked for help they asked how we made our reservations and we said "Bookit.com" they told us to talk to Jesus our "Bookit.com Rep"- we complained about all of the above and he said he did not know if he had anything available but we needed to go to the Grand Oasis for our meeting and maybe they could do something. We went to the Grand and met a woman named Cecilia - she took us to breakfast and showed us a room where she said we could be staying - then she took us to a Lobby meeting room in the Grand, where they started explaining this package. We told her we wanted to think about it and she went and got her boss who told us if he let us walk out he knew we would not come back (That's when the promises and bonuses which proved to be untrue were given), they did not leave us alone at any time & they kept sending one then another over to talk to us to occupy our time (a private conversation was impossible!). He said they could upgrade our room(at the Oasis, not the Grand) and meal plan - After 4+ hours we signed up. They did get us a new room and a upgraded meal plan. The new room was better 1 king bed and we had to have 2 portable beds bought in for our boys, but still not what we expected. When we got home we started looking at the Royal Holiday book and found out that what they said in the meeting was different from the book. Because we took the bronze plan there is not enough points to even pay for 4 people for one week much less the airfare that they said we could use our points for. So we contacted them and told them we wanted to cancel - we were threatened and told we were beyond the 5 day grace period and they would come after us - take the money out of our checking accounts if they have to. We were never told we had 5 days to cancel but we did attempt to find the people we dealt with at the Grand on 3 occasions as we had questions and concerns & had decided to not join or participate in the "Club",, but there was no one in the Grand lobby meeting area where we had our initial meeting!
For Bookit.com: A total list of problems with our room:
1 working elevator/ only went to 5th floor - we were moved to the 6th promised ocean front - ended up with lagoon view, strobe light, smell extremely bad - mold, Air Conditioning did not work properly and quit working completely in new room! New room had 1 king bed - my sons were on 2 portable beds trash everywhere - from night parties (cups/plates of food sitting in halls and stair wells) puke on the floor in the hallways, couple screwing in the pool in front of everyone-Witnessed by even small children-during the day - while this may be a turn on to some not what I wanted to see on vacation.
If you did not turn in your card for the beach towel - it cost you $50.00 - hidden charge! Huge cockroaches in the hotel at night! Refrigerator was missing from 1st room and the refrigerator did not work in our "new" room...
Advertised as a family resort - there were teenagers/young adults running around cursing/fighting/ being obnoxious and raising hell until early in the morning - this was every night!
We had a GREAT trip last year (other family members as well) staying at the JW Marriott, Visiting Tulum, Isla Mujeres, and Xel-ha etc. We anticipated another great trip and had already began planning a group trip with family & friends (20+ people including children) next year, an annual summer trip/vacation to Mexico for many years. Cancun, Isla Mujeres, the people and culture are awesome!!! All in all we made the best of a very bad trip and I doubt we will ever return to Cancun! Paradise lost to those who would enjoy!!!
I was scammed, lied to, falsely led, and denied service by scam artists at the Hacienda Vista Real on behalf of the Royal Holiday Vacation Club. Needless to say that I lost a very substantial amount of money and my vacation was ruined twice. I filed a complaint with Profeco but received no real help. Although a settlement with the "supplier" was reached in January 2007, I have received nothing to compensate for my losses. Profeco is going to close my case just because a Royal Holiday representative does not show up. You can see how simple it is to scam you in Mexico. My money is stolen, my time is wasted, and this is the end of the story. Do not buy anything and do not rely on Mexican governmental organizations - they will not protect you!
On March 18, 2007, my boyfriend and I arrived in Cancun International Airport (CUN) where we were approached by a travel information representative to attend a 60-90 minute Royal Holiday Club presentation. In return, we would receive free tickets to two Cancun excursions, regardless of whether we sign up for a membership or not. We agreed to attend a presentation the following day at Hyatt Cancun Caribe. During the presentation, Royal Holiday Club explained that they are not a timeshare but a vacation club. Members are able to purchase points and exchange these points for vacation time, hotel stay, airfare, and other services. They began by showing us around the Hyatt hotel and their vacation suites. They explained that once members, we can stay in these suites as they are part of Royal Holiday’s vacation destinations.
We were offered a 15-year bronze membership for ~$15,000. We quickly declined this offer as it simply was too costly, and we are not prepared for such a significantly large commitment. The presenters were very persistent and continued to present other offers, lowering the membership length and price. We denied each successive offer and were about to leave when a Mr. Art Martinez, who claimed to be Director of marketing of Royal Holiday arrived. He presented us with a 5-year membership for $3095. We told him it seemed like a good offer, but we would like to sleep on it and first do some research on their company. He said the offer is only good for that day, and continued to give more explanation as to why this is the best offer there is. He assured us that once we were members, if we had any questions he would only be a phone call or e-mail away. He gave us his “personal cell phone number” [protected]) and his “personal e-mail address” ([protected]@yahoo.com), and he would be able to personally help us with any issues that might arise. He assured us during the presentation that he’s available anytime for any questions. He encouraged us to call and e-mail him anytime and even told us that he wants to be the first person we contact for any issues with our membership. To this day, Mr. Martinez has never returned one phone call or email.
Mr. Martinez explained that we have 90 days to decide if we want to upgrade to the Bronze 15-year membership. He showed us “examples” in the membership that showed samples of what monthly payments would look like if we decided to upgrade our membership. If they don’t hear from us within 90 days, then we can simply just keep our 5-year membership with no further obligation. We signed up for the 5-year membership, paid in full. To ensure we were on the same page, we reviewed with Mr. Martinez that our membership was for 5 years for $3095 which included the items listed in List A. We were all in agreement. We again triple checked with Mr. Martinez that the charge to my American Express card was for $3095 with no further charges. He said, “Absolutely, no other charges will be made because you are not authorizing future charges.” I also asked him to tell us of any fine prints or hidden fees within the membership. He assured us that there were none. Seven hours later, we were members. After we agreed to a 5-year membership, it was only then when he gave us a large bag that contained a 2-inch tri-fold portfolio which included a book of travel destinations and directories and a box that contained the travel certificates. When we went back to our hotel after the presentation, we went over the membership and the certificates. To our dismay, we realized the “examples” shown to us of sample payments for the Bronze 15-year membership plan was actually a promissory note to make those payments! We also discovered the value of the points was not what it was described to be. Many of the destinations were well over 20,000 points per week – with many restrictions – making the one week per year virtually impossible. You could do one week per year if you went to certain locations during non-peak times (but, this wasn’t how the plan was described). In the back of each travel certificate we found multiple fine prints. These fine prints were purposely not divulged to us even when presenter Mr. Martinez was specifically asked to disclose if there were any. We also found an alarming amount of discrepancies with the membership we agreed upon vs. the membership that they actually sold to us. The value of the plan was definitely not as described or as promised. We called Mr. Martinez’s personal cell phone the very next day to cancel our membership. There was no answer from Mr. Martinez. After multiple attempts, we were finally able to get a hold of someone at the Hyatt Cancun Caribe. We were swiftly and rudely told that there are absolutely no refunds or cancellations and that no one was currently there that would be authorized to help us with the matter.
We later discovered that this statement alone along with a clause written in the membership agreement is illegal according to Mexican law. (See http://www.mexicolaw.com/LawInfo24.htm) There is a clause in the contract that states that I am not allowed to cancel the contract. This clause is illegal. Mexican law does not allow me to waive my right of cancellation. Mexican law also requires that I receive sufficient and truthful information about the products acquired
(Articles 32, 33 & 34 of the Federal Consumer Protection Law). Clearly this was not the case. Mexican law also gives me the right to rescind the contract when the products acquired are defective in manufacture or hidden defects (Article 82 of the Federal Consumer Protection Law).
After finding this out, we started online research on Royal Holiday Club and found yahoo and msn online groups that have been formed by people who were also scammed by Royal Holiday Club along with multiple sites with dozens of complaints against this company.
A week after returning from our Cancun trip and many unsuccessful call attempts to Royal Holiday Club, we finally received 2 voice messages from “John,” a representative from the Royal Holiday Guest Relations Department. He welcomed us to the club. He stated he is our contact person should we have any questions. We called him several times but no answer. A week later, we received two letters from Concord Servicing Corporation (CSC) stating that my American Express card will be charged monthly for our Royal Holiday membership. We immediately called CSC to explain that we have fully paid for our membership and that I did not authorize any further charges to my account. CSC suggested contacting Royal Holiday.
We again attempted to contact Mr. Art Martinez. This time, the cell phone number seems to be out of service and we never get a single response to our emails. After failed attempts to contact Mr. Martinez and “John”, we tried the toll-free number for Royal Holiday. Several more attempts were made to contact Royal Holiday, at least once a day since we received those CSC letters. Of these attempts, there were only 3 occasions when a live person answered the phone. We first spoke with “Alvin”, a customer service representative. We explained to him that our 5-year membership was paid in full and we don’t owe Royal Holiday anything. He said it is showing up in their database that we are members for 15 years and have a balance in our account. He said they may have made a mistake at the presentation. It’s possible that the presenter and the secretary who wrote up the membership may have miscommunicated. He then said he will inform our ‘personal advisor’, “Mike Mora”, of our situation and to make sure Mike Mora calls us back the next business day. Our phone calls were unreturned.
The second successful phone call, we finally spoke with John. John listened to our issues. However, said he could do nothing about it because he was unauthorized to make any changes. We asked to speak to our ‘personal advisor” Mike Mora, but John said Mike Mora was unavailable but will call us back the following business day. Again, there was no call back. When we finally were able to speak to Mr. Mora on May 11, 2007, we explained the same issues to him. He said he will call the Royal Holiday Cancun office to clear things up and will call us back the following business day. Once again, unreturned phone calls. Again, we continue to make calls to cancel our membership, but time and time again have no success getting a hold of a live person that can help or at the very least give us any definite answers.
Royal Holiday Club gave a presentation of deceitful lies. They purposely withheld important details and provided falsified information to lure us into signing up for a fraudulent membership to take our money.
On May 8 2007, we went to Nassau for 3 days vacation. I attended a seminar at the Wyndham Nassau Resort hotel which was arranged by an organization named as "Royal Holiday". A sale representative & sale Manager tried to sell us a holiday package. It should be an half an hour presentation with no obligation to purchase anything. However, the sale team hold us for 4 hours until we joined a trial member package. The sale representative told us that with this package, we will pay a fixed hotel price for 7 years everywhere around the world that we want to take our vacation. It sound good...
We did not see the package until I signed the contract agreement. When we returned to the hotel, we reviewed the package contents and realized that, the package did not indicate the same deal with the fixed hotel price as sale representative told us.
On next Morning(5/9/2007), I went to the sale office and tried to see the sale manager. No one let me to talk to the manager. I had to talk to a female clerk who did not want to identify her name. I requested to cancel the contract ( in the contract indicated that I have 30 days to cancel this contract with full refund). She was denied and ignore my request. I requested for a contract cancellation form and the requested her to put a cancellation on my contract. However, she told me the contract was already sent out to the main office. I had to put my request in a piece of paper with my signature. I requested her to put a time stamp with her signature to acknowledge my cancellation. She hesitated to do that. I was refused to leave the office until she did that. However, she refused to write her name along with her signature. I returned the whole package and asked her to check the content of the package and signed to accept my return package. I told her that since this package was cancelled, I denied to make any payment.
When I returned to US on 5/9/2007, I called my credit card company to dispute any charge that submit on the behave of Royal Holiday as part of this contract. When I received the credit card bill, the charge was on my bill with the posted date of 5/22/2007 for the amount $775.00 I also received another bill from "Monterey Financial Service in California in reference to this contract for the amount of $156.25.
I don't know if these group of people working at Wyndham Nassau Resort are really represent Royal Holiday. The contract did not have the Business address, phone number and the manager who signed the contract did not have his name on the contract. Anyone who plans to travel to Carribean. Please be aware of this scam. Do not waste your time to attend this seminar. It does not worth. Please think twice before you attend this seminar.
This video is about companies in general who sell vacation plans, timeshares, point systems. Video that shows how these scams are world wide. Different continent, same scam
Although this is not about Royal Holiday, Royal Holiday uses the same presentation tactics seen here. They tell you if you do not sign today, you will not get what they are offering. As you will see if you read the accounts that people post on the Internet about the experiences the same offers have been made for years. This is not the last day. They are only saying this because they know if you research the services they say they will give you will not sign.
Please, keep putting in Royal Holiday complaints, Royal Holiday scams, Park Royal complaints, etc. into Google, and Yahoo and read before you sign. If you have already signed, do what others have done to get out of this.
Beware of Royal Holiday! Royal Holiday will scam you out of your hard earned money! Here's a copy of the letter I sent to Profeco summarizing my experience with the crooks at Royal Holiday.
I am writing this letter to file a formal complaint against Royal Holiday a.k.a. TRAVEL EXPERIENCE, and to seek your help in reclaiming funds that were fraudulently charged to my account by this company currently based in the Hyatt Cancun Caribe Resort Hotel. My wife and I were accosted by one of their representatives as we exited customs and were lured with free tours and taxi fare into one of their vacation presentations. We met with them on Sunday May 6, 2007 and sat through over five hours of pushy sales tactics and incentives geared to lure us into a signing a contract. Their sales tactics are reprehensible if not downright illegal. They misrepresented the terms of the service that they claim to provide and used incentives and alcohol to coerce us into making a poor decision. We eventually agreed to sign the contract with the understanding that at any point later in our vacation we could simply call back or stop by and cancel with no ill effects. They also asked us to agree to a ‘pre-authorization’ of our American Express card, NOT a charge, for the down payment amount to lock in the incentives that they had promised. Our instructions were simply to determine how we would like to handle the real down payment and to contact them once we had made our decision. At no point did they inform us of the five-day Mexican right of cancellation nor did they indicate that a Notary Public was present during the signing of the contract. In fact, we have a copy of our contracting stating that "This agreement cannot be canceled by either party...". This is fraudulent according to Mexican Law. We left their office on Sunday with the understanding that nothing would be charged to us unless we called back to authorize it. Since neither my wife nor I speak Spanish and because we are novice travelers, we did not find an Internet connection until Wednesday May 9th, 2007. It was at this time that we realized that our American Express account had been fraudulently charged on two separate occasions for a total of 16904.07 US dollars. These charges were made on May 6th 2007. We immediately attempted to call the telephone number provided on the contract on 3 separate occasions on May 9th 2007 to cancel the contract and reverse the charges but no one answered. We also attempted to file a dispute for those charges with American Express but unfortunately the collect number on the Amex card did not work from the hotel phone. We kept getting a Spanish-speaking operator whom I could not understand. My mobile phone also did not work. We decided that we would head over to Hyatt hotel before we left on Saturday May 12th 2007 to resolve this issue in person since we had two remaining tours planned for Thursday and Friday. Our goal was not to delay but rather to try to make the best of the remainder of our vacation. My wife and I printed out a copy of our American Express bill on Thursday and attempted to contact them again via phone with no success. We finally went to the Hyatt hotel on Saturday May 12th to cancel the contract in person but none of the original three people we dealt with were there. We spoke to another manager who tried to appease us with an additional 15000 points but we turned him down and insisted that we wanted to cancel the contract. At this point he informed us that the 5-day cancellation period had expired and that there was nothing he could do. He then brought us to the on site director, Daniel Villa, who told us that he would explain the situation to the corporate office and they would contact us on Monday May 14th at my office in the US. They never did. We didn’t realize the extent of the fraud by this company until we returned home and were able to contact countless others via the Internet who have been similarly scammed by this company. I have included additional attempts to cancel the contract via email but I have received no replies. I am therefore hoping that you can help me resolve the fraudulent charges in the amount of 16904.07 US dollars.
All off these people are crooks! Please do not trust them and please don't fall for their scam! Also, please don't support the Hyatt Cancun Caribe resort. They know what's going on and do nothing to stop it!!
Here's a list of all the thieves we dealt with at Royal Holiday. Orlando??, Alex??, Hector Montalvo, Daniel Villa.
[protected]@royal-holiday.com, [protected]@royal-holiday.com, [protected]@royal-holiday.com, [protected]@royal-holiday.com, [protected]@hyattintl.com
I work for Royal Holiday in customer care. When someone signs a contract they are obligated to pay the amounts for the time period. We have contracts for thirty years, and members pay dues for this time. Because of the nature of the contract the members are obligated to pay the resorts operating expenses, and so if there is a problem, the dues go up. The terms of the membership vary depending on how much is put down initially. Until the full amount is paid, for example, for the premier package of 60,000 points, it is around $30,000,00, a member does not qualify to book a vacation. Also, we are not obliged to book vacations at resorts where travel agents are still selling vacations, until we know that no other guests are booking the room. For example, if BookIt.com needs the rooms for their clients they get the rooms. That is why so often members are told no availability.
I get tired of all the Americans crying and wanting to cancel the memberships. You should have researched the product and company before spending that kind of money. A fool and their money are soon parted. But, this is not my problem. The law is on our side. Anyone that is so stupid to sign a contract in a foreign country after being promised things that are too good to be true deserved to be screwed. I have read pages on the internet about problems members think they have, but they brought this on to them self. When we do cancel contracts and refund money it is because the person has taken the time to find the places to file complaints, and have documented the attempts to have services provided and that we have not done so. Also, the Mexican law that states there is a five day cancellation period is purposely not on the contracts so that you did not cancel on time, then you can not cancel. It is simple. You don't know your rights, you should have waited, and researched. Now it is too late.
I got an e-mail from a woman who was successful in getting her contract cancelled and all money back. Royal...
Many of us are not being allowed to cancel the contracts we were pressured into signing with Royal Holiday...
I bought a vacation package for almost $28,000.00 in Mexico. This is for thirty years, and 60,000 points. My annual dues are $879.00. So, I am putting out around $1,800.00 a year for the ability to take a vacation. Now, if I go to an all inclusive resort, or cruise, I have to pay more money. The points don't cover it. I went to a couple of the hotels web sites and saw how much it would cost for one week if I pay cash, and compared to what the one weeks worth of points cost, and I see it cost a few hundred dollars less if I pay cash, and I can make the reservation NOW. It is easy, not trying to get a customer service person, etc. They told me they could not book my points vacation until a few weeks before I want to go, they can't put me in the system.
I need to get my money back, so I will do what I see on all these sites. I have joined the Yahoo Royal Holiday Group.
Thanks to all who have already put information up.
I can not get a vacation under my plan either. I have spent time online. I have been looking for anything that can help me get out of this mess. Here are some sites that I have been using to document my case.
This is a resource of accounts to help establish a pattern of fraudulent business practices by Royal Holiday:
other links to helpful sites:
Also, I have joined an online group through Yahoo.
Hope these sites help you fight your case.
Hello all; I'm the victim of RHC scam too. I think we need do something to prevent someone else become...
In March 2007, I attended a Royal Holiday 90 minute presentation where I met with Art Martinez, the program director of the Cancun sales office set up in the Hyatt Cancun Caribe hotel. He gave us the option to sign up for a 30 year, 20,000 point per annum program for $20,000, but also gave us a 60 day window to cancel our 30 membership and keep the 5 year Unlimited package for the down payment I made of $5995. It has been over a month and I am still trying to get Art Martinez to resolve my issue. I have tape recorded conversations with him over the phone in which he confirms his promise to me that he would let me back out of the 30 year membership program if I canceled within 60 days.
Art Martinez even provided me with his email address and cell phone number, but he has never returned a phone call or an email. I have also tape recorded all my voicemails on his cell phone.
I have done exactly as he has told me. I sent him a cancellation letter at his request via Fedex. I have the Fedex tracking showing that he signed and received the letter. I have him on the phone confirming that he received the letter and was going to work with the Mexico City corporate office to make sure that everything would be corrected and that I would owe nothing additional and would be able to keep the Unlimited Package for 5 years for the down payment I made. He confirmed to me that "Carmen" was going to send the corporate headquarters instructions to correct my plan.
I spoke to Carmen in his office on May 10, 2007, who claims that what Art told me would never be allowed and she has never heard of such agreements being made. She didn't even know about my letter of cancellation, even though she is the one he said took care of everything.
I have also been in talks with my account rep at the corporate office, Migual Angel Juarez, who has been trying to help me, but says that Art Martinez has never contacted him.
Do not do business with these people. My next steps are to hand over all my recorded conversations to a lawyer. I have also written to:
30 Rockefeller Plaza
New York, NY 10020
I encourage others to do so, so we can gain support for this cause. I have send them the link to this website that shows the many complaints that exist for Royal Holiday.
I figure that this would be a great segment, especially since I have so much evidence against them. They love to play taped phone conversations on that show.
I am fed up with the lies and deception. I have over 20 phone calls recorded between myself and Royal Holiday, so you can see how much work I have been putting into this. Please don't fall for the trap. I am not even trying to get out of anything, I am trying to downgrade to the program that was given to me as an option in the very beginning.