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Sundance Vacations Customer Service Contacts

+1 800 220 9400 (Customer Service)
+1 717 651 1300 (Harrisburg)
+1 610 962 700 (King of Prussia)
+1 412 256 7140 (Pittsburgh)
+1 973 265 0221 (Parsippany)
+1 202 760 2490 (Washington D.C.)
264 Highland Park Blvd
Wilkes Barre, Pennsylvania
United States - 18702
4000 Crums Mill Road, Harrisburg, PA 17112
King of Prussia
620 Allendale Drive, Ste. 150, King of Prussia, PA 19406 
169 Mall Cir. Dr., Monroeville, PA 15146

959 US Hwy 46 East, Suite 103, Parsippany, NJ 07054
Washington D.C.
4400 Jennifer St. NW, Suite 360, Washington, DC 20015 is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sundance Vacations Customer Service. Initial Sundance Vacations complaints should be directed to their team directly. You can find contact details for Sundance Vacations above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Sundance Vacations. Discuss the issues you have had with Sundance Vacations and work with their customer service team to find a resolution.

Complaints & Reviews

Sundance VacationsSundance Vacations

My husband and I decided to go and see what this "free week vacation and tickets to major sporting event" was all about. Right away after the video, a representative gives all the pro's of joining for their vacation package. After talking to the first representative and agreeing to the free week, another representative who is a relative comes over and goes into a rant about how awesome the vacations are, we can go anywhere in the world because the company, the owner buys these "weeks" at these incredible destinations and passes down the savings to the members. After much pushing and making us feel stupid for not wanting to take advantage of this amazing opportunity, my husband and I joined but were never told that there is a second payment that we have to pay for "maintenance" and that when you want to book a destination there's another charge on top of that. Sundance is very sneaky, aggressively pushy, they are liars and sneaks. I very much want out of this stupid contract!!! And like another member said, if you don't make your payment to Tri-State, they call you everyday from a "spam number" which I never answer. When I did return Jill's call, she called me right back from a local number-so beware they have caller ID!!!

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    Sundance Vacationsvacation package

    My husband & I went to listen & I don't know why but we did it. We bought into this crap. I regretted it as soon as I did & said well, I'll use it & see. I could not get into the website & when I did, I was not able to do anything. Now they're taking money out of my account & I'm not able to cancel this. I'm not sure what to do, however I'm going to speak to my attorney on this because now I have not one charge from Tri Stat Financial, but also from Sundance Financial for a completely different amount that I did not agree to. I would never recommend this to anyone!! This is a SCAM!

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      Sundance Vacations — misrepresentation of product, I feel unethical sales tactics. cannot provide services promised. allways an upsell in every property we visited.

      I have been a fully paid member for more than 4 years. we purchased 12 weeks, and chose not to use the other...

      Sundance Vacations — 10 one week vacation plan and 5 years later no vacations

      after 5 years we paid off a $5000 loan and paid a monthly maintanance fee of $33.80 so far $1622.40 and $5000...

      Sundance Vacations — manager

      I was working for Sundance vacations tamaqua office for a short time when I started everything was great then...

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      Sundance Vacations — "free" vacation

      They invite you to their office to convince you to buy their package which is a fraud plan in itself on top...

      Sundance Vacations — their false advertisement

      Sundance Vacation, Take A Break Travel, Customer Service Network are all part of the same group in which I...

      Sundance Vacations/Travel Advantage Network — unkept promises and expenses

      I bought this vacation plan from Sundance Vacations and overtime I take a vacation, it cost me money and more...

      Sundance Vacations — they pretended to be very helpful, but in reality they want only money

      I have visited the presentation of Sundance Vacations. The team was so friendly and was ready to do...

      Sundance Vacations — vacations

      I am paying a company (Sundance) for vacations that have an additional charge and two separate monthly fee...

      Sundance Vacations — material misrepresentation

      I signed up with Sundance Vacations back in November 2014 at their New Jersey branch. I had won a free trip...

      Sundance Vacations, Inc. — unable to cancel

      I called today to cancel my account with Sundance Vacations, Inc. I was mysteriously dropped from my first...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Sundance Vacations / Plan With Tan / Travel Advantage Network — misrepresentation, manipulation, illegal business practice

      Travel Advantage Network, part of Sundance Vacations, uses very manipulative and illegal business practice...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Sundance Vacations — waste of money

      Was sold a vacation package for $5, 000 for 10 weeks of vacations at various locations. When you add on the...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Sundance Vacations — fake nascar certificate

      John was told on the phone he had won 2 tickets to the June Nascar race in Dover Delaware. This is a scam...

      Sundance Traveldisclosure/misrepresentation

      I attended the presentation for the free getaway from Sundance Travel in Penna. . I attended realizing that there would be extraneous fees--there are.The presentation is smooth but they do pressure and try to sell their travel packages. There was one travel package (small and not costly) that peeked my interest, but I did not accept it. Their packages are borderline scam and definitely are misrepresented. On Jan 15, 2013, I phone the 945.. number to inquire on the free 3 day getaway locations and extraneous costs. The rep would not disclose the locations and said I must register the certificate, send in the %24.95 processing fee and then when I select my dates I can view the locations. Not all Marriott, Wyndham Hill or Holiday Inns participate in the offer. I might investigate further and then decide if I want to continue with the process. There are upgrade fees and there is a $18 per night fee that bothers me for this package.Regarding any prize, I expect full disclosure (hotel locations and exact $$ amount of the fees). Common sense. . I woul like to speak to someone who has booked and taken this small 3 day getaway and uncover the experience--fees, locations, and room accommodations and appearance.

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        • Ms
          [email protected] Feb 13, 2013

          FOLLOW UP to initial complaint. I registered and was still not able to view the destination (hotel) locations. I received a request for $24.95, but did not follow through. The offer is for 1 single room (1 bed ) and to upgrade you are responsible for $40--50 plus any miscellaneous fees charged by the hotel. This is not an offer worth winning. if it was truly legitimate, you would be able to view the hotel locations without paying a cent. Bogus--troublesome.

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Sundance Vacations / Tri State Financial — scam!

        Do not fall for their "Win a Trip" scam. You do not win anything. A way for them to bypass the FCC DNC list...

        Sundance Vacationsscam or rip off

        Has anyone tried to book a vacation through Sundance or Tan, and not been able to get a date or month because all reservations are booked from now until whenever. I tried booking a few day get away in 5 different locations and all were booked. I tried from Oct. thru March of next year, Nothing was available, seems a little odd to me. I feel as tho I've been ripped off big time. I would appreciate hearing from anyone with a similar complaint.

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          • He
            HelloIKnowAllAboutYourScam Aug 03, 2012

            Im sad to say I once worked there. They try to to brainwash the employees into thinking its such a fabulous company to work for.. after some time, you end up catching on. I could no longer bring myself to lead people into believing it was a great offer, so I quit. They are horrible to their employees. Its like a sweat shop. Your only a number to them, and the stress to produce appointments of people to come in is insane. They need to be shut down, and it seems as though that's what's going to happen. I urge you all to complain to the attorney general, because they are fined for each case. Its at least $10, 000 each time, so if you have a legit claim, go for it!!! Best of luck to all of you!

            0 Votes
          • He
            HelloIKnowAllAboutYourScam Aug 03, 2012

            Check out the boycott Sundance vacations page on facebook. The company makes their money by suckering you in for a so called hour presentation offering a cruise. If your one of the lucky few (and when I say few, I mean seriously a few) to be able to use the cruise, you end up paying for your cruise with the "taxes" you are responsible for. However 99% of people don't even get to use the cruise because its such a hassle to put your reservations in, because you must select 3 dates and send your refundable deposit in. You end up being told the dates are not available, then you end up losing out on it because its only good for 9 months. They try to con you in to buying a expensive vacation package at the presentation with offering monthly payments to make it more
            affordable ... So think about this.. you go to the presentation, spend your time, possibly buy a vacation package, and never get your promised cruise.. so its a win win for them.. do yourselves a favor and don't fill out any entry forms, and most important, DO NOT GO

            0 Votes
          • Jr
            jrauscher Aug 03, 2012
            This comment was posted by
            a verified customer
            Verified customer

            Same here. Im trying to figure out how to cancel or see about getting my money back. I just finished paying it off after 12 months. Would love to get my $1500. back.

            0 Votes

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Sundance Vacations — tactics

          So the family went to a Globetrotters game and filled out a prize form. Interesting that my wife hand picked...

          Tan Vacations/Sundance — misrepresentation

          In November 2011, my husband and I went to a seminar offered by Sundance. We subsequently signed up for 12...

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