Menu
Sundance Vacations company logo
Sundance Vacations
reviews & complaints

Sundance Vacations
reviews & complaints

Learn how the rating is calculated

51 complaints
27 resolved 24 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Sundance Vacations. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
T
10:42 am

Sundance Vacations - Multimedia Presentation Requirements

The company Sundance Vacations called saying that I "won" a vacation. After they received all my information, they asked if I was in a relationship and stated that my partner was required to be a part of all conversations. I am not married and have no legal ties to my partner and they did not win any parts of this sweepstake. There should not be a requirement that they are to have any decisions in my prize, even if they were to partake in the vacation with me. Either way, this specific requirement should be mentioned before they take down all of your personal information. So, if you ever win a prize, just tell them that you are SINGLE.

Desired outcome: I'd appreciate a response on this specific clause and the legality of a requirement when there is no legally binding document that joins two people to make joint decisions.

Read full review of Sundance Vacations
Hide full review
A
1:40 am

Sundance Vacations - Vacation package

I would like to get out of a vacation package that I was pressured into needing after winning a "free" vacation with sundance vacations if I only went to a 1 hour presentation. However that presentation was a high pressure situation where I felt forced into signing up for a vacation package and when I said I wasn't interested I was pressured even more with a "better deal" After signing the contract not even a week later after I thought about my choice I called to cancel the plan which I was told that the contract is legally binding and that I am not able to get out of it. I had not gone on the free vacation and now over 2 years later have not used a single service. I have called several times with each time someone telling me something different or adjusting the contract for a "better deal" each time. I am not going to ever use the service and I want out of the contract so I can move on with my life.

Desired outcome: Would like termination of the contract and if possible money returned as I have not used a single vacation.

Read full review of Sundance Vacations
Hide full review
D
12:31 pm

Sundance Vacations - Want out, cant stand the lies,harrassment ect

Signed a contract never got a so called free vacation and future services they represented, not this tri state financial keeps calling and is harassing me and my wife wanting money for services not provided another bait and switch it seems. They give a phone number for sundance travel and it's a dead number they say it's our fault that we cant get in contact with them. They tell us we are aggressive talkers with them.

Desired outcome: To get out of the so called contract

Read full review of Sundance Vacations
1 comment
T
Jun 04, 2022 4:19 am

If you’ve found a way out please let me know! I’ve been trying as well we got sucked into this with lies and a lot of pressure!

Hide full review
ADVERTISIMENT
M
4:35 pm
Verified customer This complaint was posted by a verified customer. Learn more

Sundance Vacations - Sundance Vacations

My husband and I decided to go and see what this "free week vacation and tickets to major sporting event" was all about. Right away after the video, a representative gives all the pro's of joining for their vacation package. After talking to the first representative and agreeing to the free week, another representative who is a relative comes over and goes into a rant about how awesome the vacations are, we can go anywhere in the world because the company, the owner buys these "weeks" at these incredible destinations and passes down the savings to the members. After much pushing and making us feel stupid for not wanting to take advantage of this amazing opportunity, my husband and I joined but were never told that there is a second payment that we have to pay for "maintenance" and that when you want to book a destination there's another charge on top of that. Sundance is very sneaky, aggressively pushy, they are liars and sneaks. I very much want out of this stupid contract! And like another member said, if you don't make your payment to Tri-State, they call you everyday from a "spam number" which I never answer. When I did return Jill's call, she called me right back from a local number-so beware they have caller ID!

Desired outcome: CANCEL CONTACT

Read full review of Sundance Vacations
Hide full review
Y
9:29 am
Verified customer This complaint was posted by a verified customer. Learn more

Sundance Vacations - vacation package

My husband & I went to listen & I don't know why but we did it. We bought into this crap. I regretted it as soon as I did & said well, I'll use it & see. I could not get into the website & when I did, I was not able to do anything. Now they're taking money out of my account & I'm not able to cancel this. I'm not sure what to do, however I'm going to speak to my attorney on this because now I have not one charge from Tri Stat Financial, but also from Sundance Financial for a completely different amount that I did not agree to. I would never recommend this to anyone! This is a SCAM!

Read full review of Sundance Vacations
Hide full review
S
9:53 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been a fully paid member for more than 4 years. we purchased 12 weeks, and chose not to use the other weeks promised. The promise of those weeks required a full time job to obtain. We were then subjected to outside companies coming into our home to "Upgrade" our membership because we were unhappy with our vacationing experience. The properties on...

Read full review of Sundance Vacations
L
7:08 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

after 5 years we paid off a $5000 loan and paid a monthly maintanance fee of $33.80 so far $1622.40 and $5000 total $6622.40 and they either had nothing in the areas they originally told us they did or no where near the area. To really rip us off we were never told about the $369 fee for each week taken for taxes and fees? WTF I come to the conclusion they...

Read full review of Sundance Vacations
M
4:59 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was working for Sundance vacations tamaqua office for a short time when I started everything was great then I wasn't getting enough bookings and was made to feel I wasn't doing good enough when I tried to do whatever I could to do better i got reprimanded in a completely unprofessional way, being called out infront of the entire office and pulled aside...

Read full review of Sundance Vacations
J
8:23 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

They invite you to their office to convince you to buy their package which is a fraud plan in itself on top of it, when they say they will offer a free trip to somewhere they will make you pay every penny for it, or they will offer you a plan such that you would not take it. For example their 3 day 2 night trip means they will fly you to a city for example...

Read full review of Sundance Vacations
ADVERTISIMENT
S
5:03 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sundance Vacation, Take A Break Travel, Customer Service Network are all part of the same group in which I had a terrible experience with. I was originally called to be informed that I had won a "free" trip and a fire kindle and I would be able to pick up these prizes at a location in NJ. I went, only to sit in a presentation about wholeshare time share...

Read full review of Sundance Vacations
F
7:27 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought this vacation plan from Sundance Vacations and overtime I take a vacation, it cost me money and more money. Now I have planned vacations to the Dominican Republic and I am told that it is mandatory to purchase all inclusive package of $85.00 per day but here is the catch. The rooms are a minimum of 2 people and you have to pay for the entire 7 day...

Read full review of Sundance Vacations
R
9:34 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have visited the presentation of Sundance Vacations. The team was so friendly and was ready to do everything for you. I finally signed the contract with them, but when I asked if I didn’t have enough money to pay them, the rep said that they would figure something out. When I had some income changes, these guys said that they would lower the payments. But...

Read full review of Sundance Vacations
C
8:08 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am paying a company (Sundance) for vacations that have an additional charge and two separate monthly fees. I get nothing out of this vacation package except a headache and wasted money. Nothing that I have attempted to book is available, nothing!

Read full review of Sundance Vacations
C
10:52 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I signed up with Sundance Vacations back in November 2014 at their New Jersey branch. I had won a free trip at Six Flags Great Adventure in New Jersey but they asked me to come in to see the presentation. After the presentation, which already wears you down as it is, they sit you down with a representative who will grind you down with questions. I felt...

Read full review of Sundance Vacations
ADVERTISIMENT
S
2:15 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I called today to cancel my account with Sundance Vacations, Inc. I was mysteriously dropped from my first call attempt. On my second one, I talked with a supervisor, who would not let me cancel my account. She eventually hung up on me. I am dissatisfied with every aspect of this company. Do not fall for their gimmicks.

Read full review of Sundance Vacations
A
1:03 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Travel Advantage Network, part of Sundance Vacations, uses very manipulative and illegal business practices. In my case, they got me to go to their presentation by telling me I would get a free cruise. While there, they used many material misrepresentations to lure me in. I was told studio size units would always be available, I was told they were going to...

Read full review of Sundance Vacations
P
12:09 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Was sold a vacation package for $5, 000 for 10 weeks of vacations at various locations. When you add on the yearly service fee of $350.00 plus the booking fees, a week of vacation ends up costing $1000 if you only do 1 a year. TAN sent me an offer for a "FREE" week which ended up costing me $300 in booking and upgrade fees. Over the 5 years that I've had...

Read full review of Sundance Vacations
J
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

John was told on the phone he had won 2 tickets to the June Nascar race in Dover Delaware. This is a scam don'tbelieve a word Sundance Vacations tell you it is false. We went to the website to go to to claim our tickets. There is not a website found. It only comes up to the Sundance film festival. Please don't waste your time going to their presentations. I...

Read full review of Sundance Vacations
S
10:10 am
Verified customer This complaint was posted by a verified customer. Learn more

Sundance Vacations - disclosure/misrepresentation

I attended the presentation for the free getaway from Sundance Travel in Penna. . I attended realizing that there would be extraneous fees--there are.The presentation is smooth but they do pressure and try to sell their travel packages. There was one travel package (small and not costly) that peeked my interest, but I did not accept it. Their packages are borderline scam and definitely are misrepresented. On Jan 15, 2013, I phone the 945.. number to inquire on the free 3 day getaway locations and extraneous costs. The rep would not disclose the locations and said I must register the certificate, send in the %24.95 processing fee and then when I select my dates I can view the locations. Not all Marriott, Wyndham Hill or Holiday Inns participate in the offer. I might investigate further and then decide if I want to continue with the process. There are upgrade fees and there is a $18 per night fee that bothers me for this package.Regarding any prize, I expect full disclosure (hotel locations and exact $$ amount of the fees). Common sense. . I woul like to speak to someone who has booked and taken this small 3 day getaway and uncover the experience--fees, locations, and room accommodations and appearance.

Read full review of Sundance Vacations
1 comment

FOLLOW UP to initial complaint. I registered and was still not able to view the destination (hotel) locations. I received a request for $24.95, but did not follow through. The offer is for 1 single room (1 bed ) and to upgrade you are responsible for $40--50 plus any miscellaneous fees charged by the hotel. This is not an offer worth winning. if it was truly legitimate, you would be able to view the hotel locations without paying a cent. Bogus--troublesome.

Hide full review
E
11:37 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Do not fall for their "Win a Trip" scam. You do not win anything. A way for them to bypass the FCC DNC list and harass you. They get you to a high pressured sales pitch and start off by telling you it's not a high pressured sales pitch, lol! We should have went running out the door when they said that. Then after the presentation, tell you things that make...

Read full review of Sundance Vacations

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Sundance Vacations contacts

Phone numbers

+1 800 220 9400 +1 (570) 820-0900 More phone numbers
ADVERTISIMENT
ADVERTISIMENT