Romano's Macaroni Grill
reviews and complaints

Your location in Corpus Christi, TX was recently closed with absolutely NO notice to any customers holding Gift Cards.

My fist call for advice on redeeming the balance on my card resulted in a suggestion that I use it the nearest location still open. Since that was not a viable option, (6-hour round trip), I was told to submit a written request, with details, to Gift Card Support.

After a few back-and-forth's, I received this message today:

"Our records show your order under confirmation UF23T83NHUWA has been partially redeemed. Since the gift card balance has been redeemed, the option to process a refund is no longer available. We apologize for any inconvenience."

There is still a balance on this card and I find this attitude hardly conducive to making us want to EVER visit any Macaroni Grill in the future.

I hope you can change me mind.

Larry Sandbach
Corpus Christi Texas

Yes we arrived there and it took the server quite a while to even recognize we was there and it was not busy at all and then we ordered our drinks and then we ordered our food which one of us had a steak and one of us had Seafood dish in my steak was cold when it got there it wasn't cooked correctly. In the midst of all that I had to go to the restroom as soon as I walked in the bathroom the smell was so horrid it made me gag that's disgusting

I ordered lobster bisque and the Italian chopped salad Uber eats last night from the carollwood location. They delivered the product and the salad was pathetic. Small, very minimal chicken and even less pepperoni. It was maybe a cup of lettuce. The For $13.00! Unreal. It wasn't worth $6.00. A joke and a rip off.

The bisque was ok but had zero pieces of lobster. But it was the highlight after the salad and that's not saying much. At all!

On Sunday August 4th, I placed a large order online. As I got in my car to pick up the order, about 15 minutes after I placed the order, I received a call from Macaroni Grill. I was total 4 items, which was half the order was no longer available on the menu. Frustrated I said I wanted to cancel the order. I asked the manager, Taylor, how I could make sure I would not have my credit card charged. I paid online directly to Macaroni Grill. The manager told me that he had no control because I did not pay at the store. I had to pay online since the order was greater that $75. I called my credit union and filed a fraudulent charge. This is so wrong in many ways, the menu posted was not correct, it took them 15 minutes to call me and worst of all, I could not get the charges stopped by the store, who didn't even have the items I was charged for.

On Mother's Day, my wife, Daughter and I, decided to go to the Macaroni Grill in Brandon Fl.
We called ahead in case they needed a reservation. We were told no.
Arriving at 1pm we were told there would be a 15-30 minute wait. We told them, no problem . After 10 minutes we were seated.
Once we were seated we were told due to being busy the meal would take a while. After ordering and getting drinks and a salad we finally received the dinner at 2pm. A long wait but we were okay with that.
After the Dinner was dropped off, we never saw the waitress again to check on us, refill our drinks clear out dishes ask if we needed any Dessert etc. Plus settle up with the Bill.
At 2.40 I had to go to the front desk to ask for someone to find our Waitress at least to get boxes for the left over meals.
From 2pm until 2.40. We saw no one. An hour and 40 minutes for a meal
that was never completed.
Evidently, turns out a group of peop!e came and the waitress was taken from us to wait on this group leaving us to to fend for ourselves.
We do not blame the Waitress, if this was the case, but it certainly reflects on Management for allowing this to happen.
We were given a Voucher with a small monetary system for our next visit to Macaroni Grill.
This was our first visit to this establishment and I can assure you it will have been the last. I personally was not happy with the meal, although my wife and daughter enjoyed theirs. The experience was aweful.

During our dinner we had a nice young lady with great attitude but no training whatsoever. We travel to the US constantly and to be more specific we always visit Macaroni Grill in Los Angeles and even though is the same food it's much much better because the servers are well trained. Please advise the directors here to take time to really pay a closer attention to service and knowledge. Just to give you an example my mother ordered potatos with rosemary and the waitres asked how she wanted the rosemary, well done or medium. 😬 great attitude but no training. We wanted to help save your reputation. Romano's is a great restaurant.

I was having lunch when the woman next to me spilled water all over me, luggage and food. I was soaked half of my food was soaked and I needed to get out of there to get dry. He gave me a 15% discount saying that was the best that he could do. I explained that I cdidnt even eat 1/3 of my meal and he said " it as an accident and that as the best that he could do." That wasn't he worst customer service that I had ever experienced.

Makes me question if all restaurants at O'hare treat customers the same way. He was shameful