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Romano's Macaroni Grill

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Customer Service

+1 888 472 2195 (Guest Relations)
+1 855 864 1702 (Head Office)
1855 Blake Street, Suite 200
Denver, Colorado
United States - 80202
Mon9:00 AM - 1:00 AM
Tue9:00 AM - 1:00 AM
Wed9:00 AM - 1:00 AM
Thu9:00 AM - 1:00 AM
Fri9:00 AM - 1:00 AM
Sat9:00 AM - 1:00 AM
Sun9:00 AM - 1:00 AM

Complaints & Reviews

Company image / customer retention

Your location in Corpus Christi, TX was recently closed with absolutely NO notice to any customers holding...


March 8, 2020. Milpitas, CA We used to go here quite often and service and food were much better then. What...

Food and the horrid smell in the ladies room

Yes we arrived there and it took the server quite a while to even recognize we was there and it was not busy at all and then we ordered our drinks and then we ordered our food which one of us had a steak and one of us had Seafood dish in my steak was cold when it got there it wasn't cooked correctly. In the midst of all that I had to go to the restroom as soon as I walked in the bathroom the smell was so horrid it made me gag that's disgusting

terrible experience

We visited the Macaroni Grill on Harris Blvd. in the University City area of Charlotte North Carolina. It wa...

credit card

My wife went to macaroni grill in north olmsted ohio. Our credit card was charged twice for the transaction...

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event disaster

Hello, My name is Kristi Jones. I am a licensed, certified Chef/Entrepreneur/ Social media Figure along...

dinner service

I was at the Macaroni Grill in O'hare airport for two hours, not by choice. First, my friends and I...


I ordered lobster bisque and the Italian chopped salad Uber eats last night from the carollwood location. They delivered the product and the salad was pathetic. Small, very minimal chicken and even less pepperoni. It was maybe a cup of lettuce. The For $13.00! Unreal. It wasn't worth $6.00. A joke and a rip off.

The bisque was ok but had zero pieces of lobster. But it was the highlight after the salad and that's not saying much. At all!

gift card could not be validated at time of payment.

On 9/25/2019 had dinner with friends at location above. Budgeted for entire dinner purchase to include a $50...

dishes orzo replaced with macaroni, why

My family and I eat at Romano's Macaroni Grill On Central expressway Plano, Tx probably three Friday...

employment practices

Injured on the job, Romano Macaroni Grill say reported too late . Emergency room personal mentioned I...

terrible service multiple times!

Hello, I started going to the Macaroni grill in Huntington Beach several years ago and the service ha...

online ordering

On Sunday August 4th, I placed a large order online. As I got in my car to pick up the order, about 15...


On Mother's Day, my wife, Daughter and I, decided to go to the Macaroni Grill in Brandon Fl.
We called ahead in case they needed a reservation. We were told no.
Arriving at 1pm we were told there would be a 15-30 minute wait. We told them, no problem . After 10 minutes we were seated.
Once we were seated we were told due to being busy the meal would take a while. After ordering and getting drinks and a salad we finally received the dinner at 2pm. A long wait but we were okay with that.
After the Dinner was dropped off, we never saw the waitress again to check on us, refill our drinks clear out dishes ask if we needed any Dessert etc. Plus settle up with the Bill.
At 2.40 I had to go to the front desk to ask for someone to find our Waitress at least to get boxes for the left over meals.
From 2pm until 2.40. We saw no one. An hour and 40 minutes for a meal
that was never completed.
Evidently, turns out a group of peop!e came and the waitress was taken from us to wait on this group leaving us to to fend for ourselves.
We do not blame the Waitress, if this was the case, but it certainly reflects on Management for allowing this to happen.
We were given a Voucher with a small monetary system for our next visit to Macaroni Grill.
This was our first visit to this establishment and I can assure you it will have been the last. I personally was not happy with the meal, although my wife and daughter enjoyed theirs. The experience was aweful.

service. no training for employees

During our dinner we had a nice young lady with great attitude but no training whatsoever. We travel to the...

fettucini chicken and shrimp alfredo

I ordered the pasta yesterday. When I received it the first thing I noticed is that it was cold. Then when I...


I was having lunch when the woman next to me spilled water all over me, luggage and food. I was soaked half...

food and service

Father's Day supper...totally a ruined event. Our son and family took us to Macaroni Grill in Cedar Hill, Tx...



Lisa Gillett in Corporate Guest Relations

I had a very negative experience with Lisa Gillett in Corporate Guest Relations. Lisa treated and questioned me like a criminal even though I'm the victim. She lied to me about different things. Lisa said she had spent a lot of time replying to my emails when it was somebody else who replied to my emails. She said the manager called me twice when it was only once. She said she had called me many times when she had only called me once. Lisa was very rude, unfair, and inconsiderate. She didn't care about what I (the customer) want or don't want. She demanded that I act according to what she or the restaurant wants. Lisa lied that I agreed to submit my concerns with the check number going forward and 'This will ensure your comments are addressed promptly by the Guest Relations team.' - blaming me for their own slow response and resolution, when their slowness had nothing to do with the check number.

  • Ho
    hottub247 Oct 20, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I was told by the employee, Stephanie Thomas, at the Little Rock, AR site not to ever go to the Macaroni Grill in Little Rock, AR. It was because her mother and I were having a disagreement over a civil matter. I do not believe personal matters should conflict with business matters. I like Macaroni Grill and have always thought highly of their meals. I am now afraid to visit the site for what might happen to the preparation of my meal.

    0 Votes
  • Sa
    sammycat13 Mar 16, 2012

    really, what happened, details we need details. that's my complaint!

    -1 Votes