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Romano's Macaroni Grill Customer Service

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Complaints20
Pending0
Resolved0
1855 Blake Street, Suite 200
Denver
Colorado
United States - 80202

Customer Support Phone Numbers

+1 888 472 2195(Guest Relations) 1 0
+1 855 864 1702(Head Office) 1 0
Mon9:00 AM - 1:00 AM
Tue9:00 AM - 1:00 AM
Wed9:00 AM - 1:00 AM
Thu9:00 AM - 1:00 AM
Fri9:00 AM - 1:00 AM
Sat9:00 AM - 1:00 AM
Sun9:00 AM - 1:00 AM
Plus

Romano's Macaroni Grill Complaints & Reviews

Romano's Macaroni Grill / service

Li
May 15, 2019

On Mother's Day, my wife, Daughter and I, decided to go to the Macaroni Grill in Brandon Fl. We called ahead in case they needed a reservation. We were told no. Arriving at 1pm we were told there would be a 15-30 minute wait. We told them, no problem . After 10 minutes we were seated. Once we were...

Macaroni / service. no training for employees

Ma
Apr 26, 2019

During our dinner we had a nice young lady with great attitude but no training whatsoever. We travel to the US constantly and to be more specific we always visit Macaroni Grill in Los Angeles and even though is the same food it's much much better because the servers are well trained...

Romano's Macaroni Grill / fettucini chicken and shrimp alfredo

Br
Apr 20, 2019

I ordered the pasta yesterday. When I received it the first thing I noticed is that it was cold. Then when I began to eat it I noticed the chicken and shrimp that I paid $3.50 each for was burnt and flavorless. This was my first time ordering from this restaurant and now it will be my...

Romano's Macaroni Grill / manager

Tm
Nov 11, 2017

I was having lunch when the woman next to me spilled water all over me, luggage and food. I was soaked half of my food was soaked and I needed to get out of there to get dry. He gave me a 15% discount saying that was the best that he could do. I explained that I cdidnt even eat 1/3 of my...

Macaroni Grill / food and service

Ka
Jun 18, 2017

Father's Day supper...totally a ruined event. Our son and family took us to Macaroni Grill in Cedar Hill, Tx. 1. Even though it was only a quarter full...we had to wait about 20 minutes to be seated...(they couldn't't push two tables together for a table of 6?) 2. We were seated with menu...

ROMANO'S MACARONI GRILL / GIFT CARD

Ja
Oct 06, 2013

I BOUGHT GIFT FOR MACARONI GRILL IN DEC.2012. I WENT TO EAT IN THEIR RESTAURANT LOCATED AT 1350, SCENIC HWY, STE .#900, SNELLVILLE, GA#30078. ON SEPT. 27, 2013. FOOD & SERVICE WAS BAD. THEY SERVED SOGGY VEGE PIZZA FOR $12.00. I COMPLAINT TO THE MANAGER OF THE RESTAURANT, BUT HE DID NOT...

Macaroni Grill / Lisa Gillett in Corporate Guest Relations

An
Mar 15, 2012

I had a very negative experience with Lisa Gillett in Corporate Guest Relations. Lisa treated and questioned me like a criminal even though I'm the victim. She lied to me about different things. Lisa said she had spent a lot of time replying to my emails when it was somebody else who...

Macaroni Grill / Fraud

Pa
Oct 01, 2011

After a year of not patronizing Macaroni Grill in Westlake Village, I decide to give it another try. I called in a takeout order of Chicken Scallopini and Spaghetti with meat balls...they were both awful. The scallopini was so salty it was almost impossible to eat, and the smoked...

Macaroni Grill / A Total Disappointment

Ri
Aug 05, 2011

I've eaten at Macaroni Grill s during my travels in other parts of the country, but never like Romano's Macaroni Grill in El Paso, Texas. There was no one at the front desk to great and seat me. I just stood there for ten minutes. Other staff walked past, and some were obviously...

Macaroni Grill / Dont eat there

Pe
Feb 02, 2011

Its not right to set amount of tip by the amount of your total ticket without the concent of the coustmer. Iwill not use your place of business being the macaronigrill, bakersfield ca date 1/21/2011. I willbe sure to let other people I know obout how business is done at the macaronigrill.

Macaroni Grill / This by far the worst experience we have had at a restaurant

Ba

On 02/14/2009 me and my family were in the Redlands, CA area and delighted in a repast to end our day. The time tested and accepted restaurants such as olive garden, Outback, and Red Lobster restaurants were full to capacity, and could offer nothing more than a hour wait at minimum. We...

Romano's Macaroni Grill / Unedible food, not make right

Tr

I went to this romano's grill for a meal and have been there numerous times. The last time I went maybe two months ago, they made my order correctly, as they always had. I have very specific food restrictions and ask my food be made with no oils or butter. Usually there is no...

Macaroni Grill / Bad value, service and taste

Pr

Every time I go to this restaurant (which I try to avoid but it's by my office and people always choose to go here for birthdays and lunch meetings etc.) I find they WAY over-charge for things, and they give you MEASLY serviings. I ordered the caprese salad. Probably paid at lease $7...

Romanos Macaroni Grill / Not good at all

Ca

The worst meal we've had out at a restaurant in a long, long time. My wife had the shrimp dish which was cold and the shrimp was tasteless and rubbery as if it had sat in a cold water pot after cooking earlier that day then grilled. Couldn't even pop the shrimp tails off the...

Macaroni Grill / I will never go back there again

Ai

I took my daughter to macaroni grill for her birthday. She was turning 12 the next day. Along with her 6 year old sister and nine month old brother we were having a great dinner. I had them bring her some birthday cake and a singer sung happy birthday to her. It wasnt too long before my 6...

Romano's Macaroni Grill restaurants / Health violation's

19

We went to a restraunt, located on Stapley and us 60. The restaurant name is Romano's Macaroni Grill restaurants 1705 S. Stapley Drive Mesa, AZ 85204-6611 480-632-2699 We requested a booth and we were told it would be a minute or two.Ten minute's later we were still not seated. And...

Macaroni Grill / multiple complaints

Ga

Last evening, my dining companion and I decided we would enjoy a little pasta and vino, so we set out for Macaroni Grill in Mt Laurel, NJ. The restaurant was suspiciously empty, but we thought perhaps it was because it was the last long weekend of the summer. When our waitress arrived, she...

Macaroni and grill / Poor service

Mo

This pertain to all macaroni and grill restaurant (so far that i've been too) well there's two macaroni and grill that i went to and so far its been a bad service for me. I'm really surprise that there's no complaint for that place here, anyways my first visit there wa...

Macaroni Grill / Macaroni Grill Greenville manager is a jerk

Sa

I had a problem at the Macaroni Grill near Greenville South Carolina when I visited friends there. We were in a large group of people and the waitress was doing a great job of keeping everybody happy. The only problem was with the manager named Smiles or Smiling, who was a total jerk the...