Romano's Macaroni Grill

Hello,

My name is Kristi Jones. I am a licensed, certified Chef/Entrepreneur/ Social media Figure along with my husband Bishop Anthony Jones Sr.

We made reservations one month in advance, for the private dining area at your restaurant, for Saturday February 1, 2020, for a party of 30, in Arlington on I-20 and Cooper. The manager who answered the phone at that time (I do not recall his name) discussed with us the details of the event. I asked him if it is privately reserved and what cost. He stated no charge and yes.

This event was a married couples event for our Facebook show, called The Love Seat that has thousands of viewers each week. It was our first marriage event for ministry and social media purposes, so we wanted the experience of the couples that were coming to be a great one and memorable. Well because of your restaurant, which we did advertise on social media, it was a disaster.

The day of the event, we thought we had the room alone.to our shock another birthday party was booked in there with us. They were noisy, loud, and rude. We had videographer and photographer there attempting to make footage for the show, which was very unsuccessful. I lost $300 because the footage was unusable due to all the background noise from the other party, and inability to shoot our ministry message.

When I brought this disaster and the lack of communication up to your manager Carlos, he reduced the ticket by 20% (which is not what I needed) and slightly apologized. For the experience this created and the loss of funds for us and the couples that came, these 13 couples said they will never eat at your restaurant again. We will also make a statement on our social media pages for others not to have their parties or eat there either. The treatment was intolerable and there was no real solution given.

Please feel free to contact me at [protected]. My disdain and disappointment in management, may be beyond repair, and I loved your restaurant and their quite frequently.

Thanks

Chef K'Lynn