[Resolved] Rogers Communicationsservice

5
A Dec 05, 2018

To Whom it may concern
On November 15, 2018 I wrote to Rogers Buisness Office to ask if I was due for an update. It took about 4 days to get a response. Something happened with the rep I was dealing with and they gave my request to a Nabil Qureshi and it's been awful service ever since. I asked what phones would be available for update and Nabil sent me an email with 3 columns and I could not figure out where to look for my update because there was phones that were offered at ridiculous prices. I kept going back and forth to get a phone at no cost. This policy from Rogers does not make any sense because Rogers will recover the cost of the phone after 2 years anyway. Can you please look into this awful service. If Rogers does not value my Buisness I could go elsewhere. Please advise ASAP.

THANKING YOU
ANTONIO PAOLUCCI

  • Rogers Communications's response · Dec 09, 2018

    Good afternoon Antonio!

    We do value your business and I understand that you're just looking for the best deal possible. If you're looking for a no cost phone, we can have another look for you and see what offers we have on tap.

    Please reach out to us via social media on Facebook, Twitter @RogersHelps or our Community Forums. Whichever you feel most comfortable with!

    Regards,
    RogersCorey

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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