Rogers Communications review: Promise of price for a service which was not honoured

In early December I received a notice that our two mobile lines would be subject to an increase in monthly cost. I called and spoke to an agent who told me that he could guarantee our lower rate for 15 months. I was so pleased with the ease of this communication. The following bill showed the increase in both lines. I called Rogers and spoke to another agent who told me that the promise would be honoured on the next bill but she could do nothing about the current bill. She indicated that I should call and ask for a review of the December bill. I called and two hours later I still had no resolution. I had the original interaction number when I was promised that our bills would not change. I was passed through four people over the course of two hours. I kept asking if someone could listen to the initial call and see what we were promised. They told me they could honour the promise on one mobile line but not the other. When I inquired if anyone had listened to the recording of the initial call, I was told they did not have time. I had found another company who offered the same service in December but I wanted to give Rogers an opportunity to meet us half way. It is obvious that they did not want to do this and did not even have the courtesy of listening to the call to see what we were promised. It appears as soon as they have your account the customer service goes out the window. So, as soon as we return to Canada I will be finding another provider and moving our mobility as well as our Internet and TV.