Nextiva
Reviews and Complaints

I was originally going to give this company 3 stars but they seriously shot themselves in the foot with the *** act that they did at the moment that our organization was trying to cancel our subscription with them. Services have several issues such as the Nextos portal not updating certain things that we want to update such as hours, voicemail greeting etc,. Sales rep told as at the beginning that services include call recording and queuing only to later find out that they can only be added additionally and is not included in the subscription price. What upset me the most was the *** scam tactic that they did at the end of our term with them. I asked to cancel our service several times through multiple phone calls. Phone numbers ported to our new organization but service was not cancelled even though I explicitly stated that we wanted to cancel after porting. One month later, I receive a call stating that our service was renewed and that if we wanted to terminate then it would require paying the entire years worth of the subscription at a discount. Nextiva sent multiple emails stating 'case closure' for each contact that you have with them. By accident, the title for one of those emails was 'POSSIBLE SAVE.' As a customer, that clearly tells you that this organization resorts to vile trickery to scam people out of thousands of dollars to get out of an automatic renewal of a contract. Please beware of this organization and their unethical practices and find another VOIP that works better and does not reduce itself to a group of hustlers and scam artists.

In July I contacted Nextiva tech to address an issue in regards to conference calls; We needed to have more that 9 persons on a conference call. Tech and Sales rep recommanded that we use Amazon Chime for an additional Monthly payment of $10. So we did; We started a sles campaign to acquire more subscription. It was a disaster at the time we did not know that the advise given to us was wrong. In fact the use of Amazon chime required that from us to be on a different platform but no one told us that at the time. This error cost us $4800 + employees time. A few weeks ago we contacted Nextiva sales rep in regard to CRM. So Nextiva Sales Rep setup a demo for the following Monday. That Monday at 5:30pm New York Time Nextiva Rep Called us to indicate that the demo was cancelled due to technical issues. So we rescheduled for Thursday October 15th. That day at the meeting scheduled time the Nextiva Sales Rep called to indicate that after reviewing our account it was not possible because the platform where is set needed to be changed. This was unacceptable, I had setup the time for one of my staff to be present for both demo that resulted in cancellation. This also caused lost of work time and hours of preparation waisted. Finally after some digging talking to vendors and certainly not from Nextiva Sales rep, we were able to identified July issues in regards to video conference call not working. This is the worst experience I have had with nextiva I signed up with this company when they started and had no complaint but the sales rep assigned to us did cause us damages that we are assessing.

We are a small business and were looking to switch over our phone service. At time we had a sales call and picked the product we wanted to go with. After everything was sent to us we had our first implementation call and were notified we need another base for the phones. This information was not provided during the initial sales call. When we confronted them about this they acted like they did not know that we needed one and then told us they already sent it out WHICH THEY DID NOT. WE FELT SCAMMED. This led to Nextiva asking us for more money for the second base. It was until we told them that we wished to terminate our contact that they offered to give us the second base which they never sent. We requested that the authorization for a second base showed a balance of zero dollars which they said was not possible. Which to us makes no sense. They gave us three months no charge in the beginning and told us we would be fully set up within two weeks. That was a lie. It took us reaching out to them multiple times a day just to get their attention to get us set up and even then at that point we still were not able to use the phones. And now that we have requested to terminate our contract and give us a refund for the equipment they want more money to terminate the contract. They want us to pay to get out of service with them despite us not being charged for a single month of service and not being able to use the phones they sent us. If we could put 0 stars we would. After all the back and forth calls with them it ended up being a waste of time for our medical staff could have been in appointments helping patients. This is on top of being a giant waste of money.

If no stars was an option, this review would be more accurate.I don't know how in the world Nextiva has 5 star reviews on *** Everyone here hates working with them.Bottom line, their service is spotty at best. Phones kept cutting out and prevented patients from reaching our office when they needed our doctors. Cost me close to $250K in revenue over 2 months.After HOURS (37 hrs) of being on phone calls to resolve the issue, I submitted a ticket to terminate our contract. That ticket was later marked "RESOLVED" except, that our account was never terminated, I tried for 6 MONTHS to terminate the relationship and could not get anyone to do it. Nextiva is the girl that won't let you break up with them even when you leave an expired debit card on for billing.Fast forward 6 months later and they can't terminate my account b/c they're updating their billing software. BTW, they want to charge me $2500 in termination fees b/c they renewed my contract after I had put in the ticket to terminate it. I did get those charges waived but it took a solid 2 days of phone calls and yelling to get there. So they tell me to put a new debit card on file so once the billing system is live it will see my account as enabled and then we can terminate. Sounds shady but ok.A week later I get a link to accept my termination agreement. I accept it and 2 says later they charge me $200+ for fees I haven't paid since submitting a ticket to terminate my relationship (before renewing my contract)So now I'm in chat with them, I have a signed document of termination, and the agent "Hasn't updated my account" so I was charged the service fees. HOW DO THEY STAY IN BUSINESS!Please, somebody, shut these idiots down. It can't be legal what they're doing to customers. Stay far away from them. Sign up with a provider like Ring Central or Zoom.

If I could give 0 stars I would! The customer service is nonexistent. They dont have any skills as far as their own system operations and you are passed on to the next person constantly only to learn they cant help either. I was promised a one hour long walkthrough of the system when I signed up and when I set up my team for the meeting the day of, Nextiva CANCELED the meeting! I requested another time and the second meeting for the *** walkthrough was 15 minutes long because the technician had something else to do and wont be able to spend the full hour with us unfortunately(his exact words). What a joke the entire company is! They treat you like c*** Like your nothing. The *** wouldnt download my call list and the service technicians tried to help and they couldnt figure it out. I was passed to over 12 people. I finally asked for a full refund after the third charge to my account since I never used the service and it was a constant back and forth bunch of calls to agents who didnt have a clue what was going on and clearly didnt care either. They refused to refund me May and June, but since I called on July 8th, they refunded me July -_- . They refused refunding me May and June even though they could clearly see we never uploaded our call list and never made one call. I feel robbed. I canceled July to stop the payments because there was no other option to speak to a supervisor. Then after I canceled they said they wouldnt be able to help me without an active account or to transfer me to a supervisor without an active account. So sad there are companies out there like this who take from small companies like mine. So much false advertising stating they are #1 all over *** I think their investor from Shark Tank knows some people to make it look great online, because once your signed up youll see they are THE WORST company I have ever engaged with! They cost my company and team so much money and time HOURS ON HOLD! Run! DO NOT USE NEXTIVA!

I can't stress enough to anybody considering Nextiva as their phone provider to NOT do business with them. We are a small business and it was time to upgrade the phones in our office. After seeing Nextiva repeatedly as a top-rated company and having a great sales call with the team, we felt good about doing business with them. Then our phones came and everything went downhill from there They tell you their phones are plug and play but Im here to tell you they are not. We plugged them in and they never worked! I spent hours on the phone with their sad excuse of a support team to not get anywhere. All they did was tell me to reboot the phone over and over and over again. It was the biggest waste of time. I asked if they could physically send someone out to help and they wouldnt. We even brought in our own IT company to get on the phone with Nextiva to get the phones up and runningstill no luck. Then, we sought out another company to get phones through. This new company came by, plugged in their phones and guess what! They worked immediately! After that, it was clear to us that the Nextiva phones were a complete sham. We spoke to a rep at Nextiva who said we had a great case for cancellation and then she came back a week later and said our cancellation request had been rejected and that we needed to pay for the phones that dont work. We. Were. Livid. After coming to the realization we had been played, we dug deeper into online reviews. Which by the way, seem to have disappeared since then. Their *** reviews had tons of 1 star ratings which you cant find now. There were many instances of people saying that Nextiva was continuing to charge their card after cancellation. If that doesnt scream that this is a scam, I dont know what does. Also, do not be fooled by their A+ rating on the Complaintsboard.com. They only have that because they respond to each review with a bogus response making it look like they care. I highly advise you to avoid this company at all costs!

We are a pediatric office and have been with them since October. The implementation was a nightmare, we had our initial call in Oct and they never truly took the time to get to know our current process and what we needed. I found myself logging into the system and teaching myself how to read the system and question why the business hours were not listed or how are the calls routed, things that the implementation manager should have reviewed. The communication was horrible, it was like pulling teeth to get her to answer questions, when we were scheduled to cut over our lines we were never given instructions on how the process would go down only that it was happening. The phone numbers ported over and we were live at 1pm when our phones should have been off and our implementation manager was no where to be found! We were left to figure things out and her excuse was that she had an appointment and didn't realize the phones would be on at 1pm (4pm EST). Then we are testing the lines to make sure our patients can get through, several changes needed to be made. It was as if we were building out our system on a trial by error. When it cam time for the phones to go off at 5pm PST, guess what they didn't go off. This has been our entire experience and now our account manager doesn't feel the need to respond to my emails as we deal with an issue that has been on going since day one. We use park lines on our phones to place callers on hold, this allows anyone in either location to pick up a call. Sometimes the park extensions are visible on the phone and sometimes they are not YES they disappear and no one has an answer for me or a work around that could resolve this issue. How frustrated would you be if someone told you you have a call on park 1 and you have 0 parks on your phone. It is inefficient to run a business when you have to make adjustments based on what your phone screen will allow. I would not recommend this business especially not for a medical practice!

Hello, I am tired of the lack of assistance despite ongoing communications. Since February 15, 2022, I've tried to get my VOIP phone lines working, paying $901.72 for equipment and setup, plus a monthly fee of $79.67. I'm told I declined procedures, making it my problem. I'll contact complaintsboard.com and Corporate, leave reviews, and post emails showing the company's lack of assistance. I'm canceling my services due to failed implementation and will seek reimbursement. The company's failure to set up our VOIP systems is unprofessional. My IT team worked for hours with your support, who then suggested making an appointment, ignoring the disruptions caused. I was misinformed about router compatibility, leading to unnecessary expenses. I've lost faith in the company's customer service and onboarding team.

Warning! I signed up 11/29 for Nextiva trail promotion and decided to cancel. I notified the sells rep by phone and email 12/6 that I will not move forward with this service. I later received an email about setting up my new account. I contacted the sells rep and sent an email to the support center stating that I cancelled the trail account and I do not want their services. I received an email stating a case has been created 12/17. One month later I receive another email with a *** and new account notice1-6-22. I was charged again and was told that the cancellation department never receive my cancellation notice until today January 6th, therefore I could not be refunded for December. I reiterated that the sells rep was aware and a case was created by your customer support department on December 17th. I was charged and should not have been charged and I expected to be refunded but instead I was charged again in January. The account was eventually cancelled after spending 4-5hours trying to get InTouch with someone to go through a cancellation process. I should have never been required to do all these extra steps because I did not complete the sign up during the trial, I did not sign the agreement and I notified the rep who did not mention an additional cancellation process that was required. The person who cancelled the service stated that I was not intitled to a refund because I did not follow the cancellation process. It was a trail and moving forward is based on my decision to sign up for services which I did not do, therefore what other cancellation process is there to follow other then letting the sell person know that I have no intention on moving forward and I sent an email to the customer service who created a case, that obviously went no where. I never agreed to a long term or month to month service agreement with them, therefore I should have been refunded all of my money. I never used their services even through the trial period. POOR BUSINESS ETHICS AND SHADY BUSINESS PRACTICES! IS THIS CONSIDERED FRAUD? THEY DO NOT DESIRE EVEN ONE STAR!

I am 100% convinced every single positive review of this company is fake. I have never, in all my years of customer service encountered a worse company. We entered into a 36 month contract with them in 2019 and I have nothing but regrets. The salesman talked a big game and it all looked above board and reasonably-priced. However, from the day service was to start, we've had issues. We only have 2 phone lines for reps who work from home-should be simple. Their user interface and set up may as well be in ancient Greek, as difficult as it is for me to understand. A rep even admitted to me at one point that it's very hard to learn and they spend weeks training to learn the basics. The desk phones have never worked for more than a day without having to re-boot. When I was told our internet service provider (which I cannot change due to the area we are in) was incompatible with their desk phones, I asked for a refund on the equipment we rent and they would not give us one--so I have useless phones sitting on our offices. When I switched to using their desktop app, I was met with a program that crashes 3-5 times a day--it always prompts me to send a "crash report" back to Nextiva and that fails to upload every time---so when I call customer service to complain, they state that they have no record of any crashes and to uninstall and re-install the app (this never worked for me)... Cumulative hours spent on the phone and sharing my screen with customer service is little to no help, not to mention that I don't have time to call every time there is a problem. After giving up on the desktop app, I began to use the *** app. Any time I receive a call while talking to someone else, the call I am on fails when I try to push the incoming call to voicemail. When a voicemail is able to be left, I can't listen to it through the app, because it causes it to crash, so I have to listen to the copy sent to my email. Text messages sent by customers are received hours or days later, if at all. I am counting the days until my contract is up, since they have no Standards of Service promising quality in exchange for our timely payments.

DO NOT BUY FROM THIS COMPANY. BEWARE. I work in IT for a government emergency services agency, and after doing our search online with reviews and speaking with the sales staff of about 13 different companies, what they were offering us sounded amazing! It had seemed like all of our hard work researching had paid off. Well, it was too good to be true. We were promised a reasonable rate of approximately $200 a month for all of our phone numbers, and enough concurrent calls to suit our needs. Fast forward to 3 months later, our bill was astronomical, I'm talking $500 a month for the same only service. We felt lied to and cheated. I called to find out why, only to discover, our representative didn't work there anymore. Which is fine, I get people come and go, and that's a normal part of business, but in the 2 years we had services with them, we had 9 account managers. Every time I called, we had a new account manager! Additionally, we kept finding hidden charges on our account. On top of that, the agency is tax and fee exempt, and shouldn't be paying any taxes or any consumer/business fees. They continuously kept charging us sales tax, and fees despite us submitting our exemption paperwork 6 separate times. When it was finally proven, almost a year and six months later, that we were tax and fee exempt, instead of refunding all the taxes and fees they had collected from us since we signed up, they offered us a $30 credit on our next bill. From the time we signed up, to the time they offered the credit they had collected over $800 alone in taxes and fees, $30 was a slap in the face. Just prior to the 2 year mark of our original activation of the account with them, we submitted a transfer request for our numbers, only to find out that they 'had no record of a transfer request', despite our other provider submitting it to them 22 days prior to the transfer date! This company is one to avoid. I've been in IT for almost 30 years and in that time, choosing this company is easily the biggest mistake I've ever made in my career. Buyer beware. AVOID THIS COMPANY.

Inept teams; shoddy ethics; customer harassment. With the first half hour as an exception, the remainder of my complete experience with Nextiva was lousy. Here's a piece I'm posting on social media today (having warned Nextiva several times that I would do this): NEXTIVA: Inept teams; shoddy ethics; customer harassment Having decided to change from landline to VoIP telephone service, I went to the Internet and contacted NEXTIVA. I was assigned an account exec, in good faith completed the necessary paperwork and paid the initial processing fee of $45. In good faith also, I approved the contract for a new telephone they recommended.When the new phone arrived I contacted my NEXTIVA account exec and began the process of changing from landline to NEXTIVA VoIP. After the first hour of this effort I began thinking the process was not working well. During the second hour a tech expert was introduced to the discussion. As we approached the third hour of fruitless effort I was seriously reconsidering the entire thing. Well into the third hour, still with not even a dial tone, the tech expert announced NEXTIVA had sent the wrong phone.At that point I said enough, and instructed them to terminate my account. On the following day I returned their unused phone in the same box, to the same address from which it was sent, using *** with a tracking number and required signature upon receipt. My termination decision was received with the finesse of a jilted lover. Four weeks and nine (9) contacts later, NEXTIVA is still harassing me: four personal conversations; four extensive explanatory emails; one attempt at billing me for a months payment on the returned phone. In spite of their totally failed efforts, they have not reimbursed my deposit of $45, and they continue to demand I pay for the phone, which never worked, and was returned. Their seventh (7th) contact came in the form of a *** for a months payment on the returned phone. In the eighth (8th) contact as I attempted to discuss the phone billing, they said they could not locate my account. In the ninth (9th) contact, their customer service guy basically claimed to be helpless in addressing these issues.So I am turning to social media plus the Complaintsboard.com and Chamber of Commerce for remediation. The moral of this story is: If you are interested in a VoIP provider, love working with inept teams, find shoddy business ethics enticing, and enjoy customer harassment, remember the name, ***.

Please, please do your research before even contacting Nextiva. After looking into voIP for our small business, we settled on Nextiva based on the ease of use of their website, and it being voted the best voIP in 2019 + 2020 from several reputable websites. After starting a month to month contract with Nextiva for 5 phones, we were told we'd be sent one wireless adapter to try to "see if we like it". We were also offered free phones as incentives for signing up. When the phones came, we realized that we needed wireless adapters for all the phones as we didn't have access to additional ethernet ports. I went out and purchased adapters locally to hopefully expedite the set up process, only to be reamed by our account manager for not telling him sooner. We then find out that the adapters will not work with Nextiva phones, and that we had to pay $120 for 4 adapters to be sent to us. After receiving them, we realized one phone was not working at all, but was quickly fixed by tech support. From there, radio silence. When I was trained on the system, my screen never matched up with the account managers, and I didn't understand what he was talking about. A few weeks later, he asked me to demo the new updated system, and that's when I realized I had the updated one the entire time. When I told the manager, he said I was wrong, and that there was no way. Later, when we were finally able to really try the system (many shutdowns and weeks working from home during COVID-19), my team and I realized it just wasn't what we wanted from a phone service. They also snuck various extra fees in our charges, what was quoted to us over the phone/video chat wasn't reflected in our contract, and continued to tell us we were at fault for any issues we were having. When I told our account manager that I wanted to cancel, he told us it'd be $300 in shipping to return the phones, as well as a 40% restocking fee, and this was news to us. After chatting with support, they offered to credit us for the month that we paid for service but were unable to use the phones without the wifi adapters, but only if we stayed with Nextiva. I reached out again to support to let them know that we would not be moving forward, and I didn't hear a response for several days. After support finally called me, I was told again and again we were in the wrong, that we agreed to the return policy in the terms and conditions we signed. I asked him to provide me with a copy of these terms, with the exact verbiage highlighted, I was told that in the terms and conditions, we agreed to read their online policies and abide by them. I let him know that without my signature on that exact policy, that I would not be taking that as an answer. They now refuse to give me a credit because that was only if we continued with them, and told me it's my own fault for not reading a policy on their website (that is nowhere to be found, after looking into it.) Reading their cancellation policy, they will only refund you if you "have not used over 50% of the allowed minutes in your metered subscription plan or 500 minutes in an unlimited plan, you did not receive a free device, and you are not subject to a minimum commitment contract, you may cancel and be eligible for a refund of equipment, activation and subscription fees." The money-back guarantee that we kept getting promised is also null and void if you receive a free device. You also cannot cancel service, and then port the number to another company, you can only begin porting if your account is active and in good standing.

Honestly I do not know where to start, I decided to have a 36 month contract with this company because the sales man made it seem so perfect, what made me want to add a line with nextiva was because they had a phone app so I don't miss any calls. Basically I got this bundle in November, I did not use the phone at all because my business was not running and I didn't have internet yet. 2 weeks ago I put internet in my building and gave nextiva a call to get it set up, when the representative asked for my number I gave it to him and he said that number is not in their records, I was shocked but didn't think anything of it so I provided him with my account number and he said that there was a different number on my account, in complete shock I explained to him that they cannot do that with my permission and I already put up my store signs, business cards and flyers, he said to give him some time and he will speak to the porting team and see what is going on, he put me on hold for more then an hour and couldn't get in touch with porting because it was a weekend, he didn't know how to set up the phone I rented from their company and told me he can almost guarantee that if I call on Monday they will solve my problem. I called Monday and spoke to multiple people and explained my situation they all said we cannot give this phone number back because it is a broken number and they can only provide me with a different number, I asked to speak to a supervisor and all the representatives refused to transfer me, finally I decided to contact Chris Herrera the guy that set up my account he never answers the phone so I had to email him and tell him that I am going to leave him a review and his service was bad... he gave me a call after that email and added his colleague, his collegue promised to ether solve my issue or do whatever it takes to make me happy and I should wait 24-48 hours, 3 days passed and I will constantly call and email Chris to see what happened, if he would respond he will say its still pending with the carrier, the last email he said was by Monday the earliest. Monday which was 3 days ago I call no one has answers for me I end up speaking with a supervisor who was understanding and he informed me that the phone number is broken and there is no way to get it back. I was on this call for 4 hours, no solution, I asked for them to pay a partial amount of my loses because now I have to change all of my advertisements, he Said that it sounded fair but he has to speak to his manager, when he came back he informed me that they cannot do that and they are willing to give me 1 month free and lower my bill to 20$ a month instead of 25$ that's what he offered to right their wrongs, I obvisuoly refused, then he offered 2 months and then even three in which I still refused because that is not even 10% of the amount I am paying to fix there mistakes. Finally he transfers me Senior Customer Relations Manager and he offers the same thing and I refused again and told him my story again finally he says send me an invoice of how much your signs costed so I did and he told me to wait 24-48 hours he will call me and tell me what they decide. he did not call I had to keep calling and emailing. finally he called me today and informed me that they can online waive 3 months of payments for me and that's it I refused again and said cancel my account... you guys will never guess what this company has the audacity to do,,,, he said that there will be a penalty if I cancel, so I freaked out and told hm I am not paying a dime and will be taking actions, then he put me on hold and came back saying he can lower that penalty fee which is over 900$ by 25% which would be over 700$, after I told him again that I am going to take legal actions and leave reviews he finally promised to "try"and waive that penalty fee... so there is my story now I have to wait 72 hours to see if my penalty will be waived. This company is the worst I had to deal with 2 weeks of long phone calls and no solution! the guy that started my account didn't even test the number in the first place, they changed my number without my permission after I payed and made all my advertisements and cannot give me that number back! and are trying to make me pay a penalty fee! my word needs to get out to everyone considering using this phone company please do not they're service is horrible and you aren't really saving any money verizon is cheaper and they give you a free phone!

I recently hired Nextiva for my business and was convinced by their salesperson, Hoffman, who assured me that if anything went wrong, they would fix it for me. After signing the contract, I spent over 100 hours on the phone with them, went through training, but unfortunately, I received no service. None of the numbers or phones were connected, and when I tried to cancel the contract, they demanded $4000. I understand that businesses need to make money, but good ethics should be a priority in the US. Unfair business practices are illegal, and I believe that local business inspections of their practices are necessary. The security measures they have in place are designed to drive people crazy, rather than protect them. I'm sure there are many customers who have had similar experiences.

I recently purchased Nextiva and was excited to try out their services. However, I must say that my experience has been quite disappointing. I was promised wonderful services by the Nextiva Rep Ann Cubi Ward, but unfortunately, it turned out to be all lies.

After the sale was made, Ann Cubi Ward was nowhere to be found. She didn't answer my calls or emails, which left me feeling frustrated and helpless. I decided to call the support team, but to my dismay, I had to wait for hours before I could get any help. Even then, the solution provided was not satisfactory.

To make matters worse, all the phone numbers that Nextiva sold me were marked as SPAM RISK. When I brought this to their attention, they simply shrugged it off and said that it was my job to remove the SPAM RISK. This was impossible for me to do, and I was left feeling helpless once again.

Nextiva also promised to provide a free greeting message, but despite my repeated attempts to contact them via phone, email, and their website, I have not received any response for over two weeks now.

The same goes for the Caller ID feature. I have been waiting for more than two weeks for a response, but to no avail. It's frustrating to see that Nextiva doesn't seem to care about their customers and their needs.

In conclusion, I would not recommend Nextiva to anyone. Their services are not up to par, and their customer support is lacking. It's a shame that I wasted my money on this service, and I hope that others can learn from my mistake.

I recently had an experience with NEXTIVA and I must say, it was not a pleasant one. The customer service was not up to par and I had to deal with offshore call centers that were not helpful at all. It was frustrating to have to explain my issue over and over again to representatives who seemed to lack problem-solving skills. I was unable to speak to a supervisor or someone with more knowledge to help me address my problem.

My main issue was with porting services and it was a nightmare. I found it difficult to get into NEXTIVA, but it was even more challenging to get out. I wasted multiple business days trying to deal with the "Amazing" support people who were incompetent and uncooperative. They kept running me in circles and it was a complete waste of time.

If you are considering NEXTIVA, I strongly suggest that you think again. The customer service is terrible and it will only cause you more problems in the long run. It is important to have a reliable and efficient business telephone service, and NEXTIVA is not it.

Nextiva is a company that provides communication services to businesses. I have had a very negative experience with them. The service cuts out frequently, which is very frustrating. When I tried to cancel my service, they continued to charge my credit card for a year and claimed that they had no record of my cancellation. This is unacceptable and I have reported it to my bank as fraud.

I spoke with Dimitri, who is supposed to be a manager of customer service, but he was incredibly rude and unhelpful. He talked over me and did not seem interested in resolving the issue. As a professional businesswoman, I have worked with many companies and have never experienced such unprofessional and fraudulent behavior.

Nextiva claims to keep recordings of conversations, but when I asked them to pull mine, they said that they do not keep them for very long. This seems very convenient for them and makes me question their honesty and integrity.

Aside from their terrible customer service, the system itself is useless. I would not recommend Nextiva to anyone and suggest that you look elsewhere for your communication needs.

I have to say, my experience with Nextiva was not a good one. I was skeptical of all the positive reviews I had read, and unfortunately, my doubts were confirmed. The system was a complete disaster and caused us to lose out on thousands of dollars in sales. It seemed like nothing was working properly, and their offshore support was absolutely terrible. I've never experienced such poor customer service in my life.

It's hard to believe that Nextiva has any satisfied customers, given how poorly their system performed for us. Everything seemed to be in testing mode, and we ended up having to start a whole new account because they crashed our original one. It was a huge headache and a major setback for our business.

I really wish I had listened to my gut and stayed away from Nextiva. It's clear that they work hard to hide the negative reviews, and I can see why. This company is a disaster, and I would strongly advise anyone considering using their services to think twice. Trust me, you'll regret it in every aspect.

I gotta say, my experience with Nextiva has been a real bummer. The customer service is just plain awful. We've been using their services for a couple of years now, but we recently decided to cancel. I called them up to request that they port two of our numbers over to a different company. One of the numbers was successfully transferred in August, before the billing cycle, but the other one took a whopping two months to transfer. They kept giving me all sorts of excuses for the delays, and it was just a real headache.

When the second number was finally transferred, I called Nextiva again to request that they cancel our service in October, so that we wouldn't be billed in November. But guess what? We still got billed for November and December! Every month, I've had to call them up and spend hours on hold, and I've even received emails confirming that we were canceled, only to be billed again a month later.

It's been a real nightmare, but finally, on December 15th, we received confirmation that our cancellation has been finalized. I really hope this is the end of it, because they just don't want to let go of our money! It's a shame, because I had high hopes for Nextiva, but their customer service has really let me down.

When I first went to Nextiva, I was excited to try out their services. They told me that I could text on my computer to cell phone numbers, but unfortunately, that turned out to be a lie. I was disappointed to find out that their calling features were quite cumbersome and not smart at all. For instance, if you enter a phone number with a 1 in front of it, it will not go through. It's not smart enough like cell phones to fix this itself.

Moreover, the company locks you into an 18-month contract with subpar service. I found their customer service to be quite frustrating as well. It takes them a good 30 minutes to pick up your call, only to tell you that someone will return your call with your issue. And if you don't pick up the phone exactly when they call you, they will cancel your request, and you have to submit a new request for whatever issue you have.

I was also disappointed to find out that they are quick to close tickets but slow to respond to them. It's frustrating when you have an issue that needs to be resolved, and you have to wait for days to get a response.

Overall, I would not recommend Nextiva to anyone. If I could give them negative stars, I would. If you're looking for a reliable communication service, I suggest you steer clear of this company and go to 8x8 instead.

I am a small business owner and have been using Vonage for the past five years. However, due to some recent technical issues with their customer support, I decided to switch to Nextiva. Let me tell you, your business phone system is crucial to your success, and having an unreliable VOIP service can be a real pain. After using Nextiva for a month, I have a few complaints that I would like to share with you.

Firstly, I must say that Nextiva's service is reliable, but if you plan on using their mobile app to receive calls, you might want to think twice. Every time I answered a call on my phone using the Nextiva app, the call would immediately drop. I tried resetting the app and calling their support team, but nothing seemed to work. This is a serious flaw that needs to be addressed.

Secondly, the Nextiva app does not offer a distinct ring tone for business calls. This means that both personal and business calls have the same ring tone, which can be confusing and frustrating. Vonage, on the other hand, offers distinctive ring tones, which I really miss.

Overall, I am disappointed with Nextiva's service and will be returning to Vonage. Although I must say that Nextiva's support team is awesome and far better than Vonage's. However, the problem lies with their dropped calls and inability to resolve this technical issue.

In conclusion, if you are looking for a reliable VOIP service for your business, I would suggest looking elsewhere. While Nextiva has its strengths, their technical issues and lack of distinct ring tones make it difficult to recommend them.

I gotta say, I'm really disappointed with Nextiva. They used to be the best VoIP provider around, with customer service that was out of this world. But now? It's just terrible. Our phones keep disconnecting, and sometimes they just ring and ring with no one on the other end. We tried everything they told us to do - upgrading our modem, getting better internet service - but nothing worked. We were losing business left and right because of this.

After five years of being with them, we had to switch to a different company. And let me tell you, they were not happy about it. They kept trying to bill us even after we had ported out our numbers and sent in our cancellation notice. Our contract had expired three years earlier, and we were on a month-to-month plan. But they just wouldn't let it go.

It's like they had a complete turnover in management or something. Whatever happened, it was not for the better. I can't recommend Nextiva anymore, and that really bums me out.

This phone system is not good at all. I've been using it since December 2020 and have had nothing but problems. For example, when you pick up the phone, there's a 5 to 10 second delay before you can talk to the person calling in. Also, when you answer the phone, you can't hear the person calling in, but they can hear you. This makes the customer very frustrated and they end up having to call back. Another issue is when you put the person on hold and try to re-engage the line, it won't pick up and eventually disconnects them. These are just a few examples, but the list goes on and on.

Every time I call support, they tell me it's an issue on my end that I have to resolve. They fix the problem temporarily, but two or three days later, the same problems come back. I used to think Spectrum was bad, but this system is even worse. I recommend you look at other reviews before choosing this system. Be careful with them because it's not a good system by any standards.

I would never recommend this system to anyone. After my contract is over, I will go with someone else. My lawyer is even looking into breaking the contract. If you're in the same predicament, document everything so that you have backup. It's important to be prepared for anything when dealing with this system.

In February 2022, I ordered service from Nextiva. I submitted phone numbers to be ported, ordered wi-fi ready phones, which my rep said they had, and waited for the phones to be delivered. Onboarding sent an email with a date and time for the call. I was on another call when he called and he said he could not wait, that he would have to reschedule for a later date. In the meantime, I tried to connect the phones and discovered that they were not wi-fi ready, they needed a dongle. I contacted my representative and he agreed to send the dongles out immediately. Several days later I got an email that I needed to pay extra for the dongles (because they didn't send the right phones.) Also, some of the phone numbers that I submitted to Nextiva were entered incorrectly and the service never got initiated. When it came time for the next onboarding, prior to the day for the session, I got an email that told me to go in to my router settings and change several of the settings - I am not an IT person and I don't have an IT person so I was confused about that. I called my rep and he said that shouldn't be necessary, he would contact onboarding to get it verified. I never heard back from my rep or onboarding. The phones never did get set up, the lines never did get ported, the service was never initiated but I had already sent them money to initiate the agreement. After all of the inaccuracy, I decided to just cancel the service. They then said I would have to pay an early termination fee to the tune of $2653.00. Their policy is if you cancel within 30 days you get a full refund and they will cancel the agreement. They are still harassing me over the early termination fee. Also, on their website there is a press release that states that they will not bind any customer to a contract or add a penalty for cancellation of services. I want them to accept that I canceled, that I do not owe them anything, send me a label to send the phones back and send me my refund.

On June 16, our business purchased a subscription to Nextiva. The purchase decision was made based on a demo that included 1. The ability to delete voicemails. Our business receives many hundreds of voicemails each week, so our staff needs a way to organize them. 2. A compact app that fits into a corner of the computer screen, facilitating multitasking.We emphasized in the demo that these were important features for us. Nextiva demonstrated their app could provide them.Immediately upon switching from our old VOIP provider to Nextiva, Nextiva prompted us to upgrade to their new app, which we did. The new app did not offer the ability to delete or organize voicemails, resulting in chaos at our office. The new app is also huge, taking up the entire computer screen, severely slowing our office workflow.We complained to Nextiva. They promised the functionalities we needed would be added soon. (Ticket # ***.) We asked to be downgraded to the old app from the demo, but Nextiva said there was no way to revert to the old app. Despite several follow-up calls to Nextiva over the course of a month, the app was not updated with the features wed seen in the demo. Nextiva could only offer vague assurances that the new app would improve over time.We cancelled our Nextiva account on September 16, and they kindly waived our cancellation fee. Over the course of our relationship with Nextiva, however, we paid them $658.86 for the service we saw in the demoa service they never provided. Instead, Nextiva forced us to upgrade to a new, radically different app, lacking some critical features of its former app. We requested a refund for the full amount we had paid, but Nextiva denied our request.We are again requesting a refund for $658.86, which we feel is the bare minimum compensation necessary given the loss of revenue to our business and the many payroll hours consumed due to our switch to Nextivas app.Nextivas ticket #s for this complaint are *** and ***.

Psychiatry signed a 2 year contract with Nextiva on July 14th and purchased a phone and fax system on advice from Nexiva sales representative Antonio Lopes. In March , Bright Mind Psychiatry required additional phone lines due to many emergencies and phone calls coming through for the 5,000 patients in the practice. Nextiva was unable to provide extra phone lines and stated the equipment was outdated and required an upgrade. They were unable to add additional lines and patients safety and ability to reach their medical providers was severely compromised. We did not desire a complete phone upgrade that would cost over $2000 and phones were down for two days. Bright Mind Psychiatry elected to utilize Viirtue phone company for telecommunications, add an additional six lines and purchased no new equipment. Now patients can reach their doctors during a pandemic and not go to voicemail. We have over 150 calls a day during the pandemic and health/safety of our patients will always come first. Nextiva states the contract was for two years but there is an autorenewal and will not allow the contract to be dropped which was extended to 7/14 despite not being able to provide the service and asking us to pay over $2,000 for new phones that aren't even 3 yrs old. The contract although signed for Nextiva based in Arizona violates Florida law section 501.165 whereby we received no autorenewal notice. Customer Relations_OCEO To Bright Mind Tue, May 12 at 12:46 PM Dr. Phelps, When it comes to the contract, after speaking with my manager and looking through the cases, we unfortunately cannot cease the contract. This is due to the fact that since you have outdated equipment, the issue for connecting new phone lines was because of the outdated equipment and not due to the phone lines themselves. If you were to update your equipment, we would be able to provide extra phone lines. This is going to be with any VOIP.

I signed up with Nextiva for VOIP service for my office on the recommendation of a colleague. My sales person suggested that I sign a 12 month contract to get a discount for new phones compatible with their service at that time. However after receiving their phones 2 days later, I was unable to have usable service or fully functional devices after spending over 8 hours on the phone with their customer support team. Here is a detailed timeline of my interactions with their team:on 12/14 I ordered new phones and signed a contracton 12/16 I received the phones at 11am and immediately called support to set up the phones. I was on the phone with support until 4pm that day trying to get the phones configured and working. During that time the phones were provisioned and ringing, however the lines on the phones were not set up properly, the call analytics were not working and call flow was not working. The voicemail could not be recorded and set up online. After spending 5 hours on the phone I was exhausted and sent an email asking for escalation of support. Overnight the escalation team supposedly set up a functioning call flow.The next day on 12/17 I received an email response from the escalation team stating that call flow had been set up however the numbers were no longer ringing. Once again the call analytics were not working either and no new call flow or voicemail could be set up. I spent 2.5 additional hours on the phone with the escalation team that afternoon. The evening of 12/17 I called support again and spent another hour which did not achieve any further result.I spent 7-8 hours on the phone over 2 days and requested and received support from the escalation team which was unable to help achieve any of the goals for me to have a usable service (phones were not ringing with the assigned numbers, Call analytics were not working, Lines were not set up on the devices). I requested cancellation of my contract on 12/19 (5 days after signing)

Nextiva must be going through some sort of company-wide collapse the last few months. This all started when we received our monthly invoice on Nov. 26th from their new automated email system that included a line item stating "Contract duration: 11/26/2022- 11/25/2024". This is absolute nonsense, as we have been on a month-to-month agreement with Nextiva for over a year now. Since that email 9 days ago we have called half a dozen times and raised just as many separate cases to resolve this matter. After long waits to even reach someone I am then given roughly the same poor advice; to wait for CR (Customer Relations) to get back to me because its a billing matter they are not empowered to resolve. A couple times I put my number in the call-back system, but was never called. A couple other times I called I was told by the support rep that they have contacted CR and they will be giving me a call or email reply back. Only today, after 9 days, do I get any email reply and, sadly, it is the worst kind of response. This vague email response reads as follows; In regards to the Nextiva auto-renewal claus you agreed too when signing up for service. The mutually signed agreement states that written notice must be recieved 30 days prior to expiration... Hope this helps. There is no case number referenced or documentation attached, just this boilerplate response in broken English they are assuredly sending frequently now to disappointed customers. The absolute bare minimum effort has been given here with no real attempt to resolve the issue, as there is no need to give 30 days notice if we're not cancelling so it's irrelevant to even mention when we were already on month-to-month. My response to this email was to ask for documentation and details, and of course no reply as of this writing. Frankly, this whole experience is unacceptable. There is no reason we would continue working with Nextiva after this ordeal despite our very positive initial experience 5 years ago.

In October , I obtained VOIP phone service with Nextiva at $39.99 per month. The service agreement was for one year and dated 10/9. I received a single two page agreement that summarized the year term and it did not include any language indicating there was any automatic contract renewal or any obligation beyond the first year. Having lost 90% of my normal business due to the pandemic, I have been trying to find any way I can save money and during that process, found a less expensive phone carrier. Knowing I was out of contract with Nextiva, I secured service with the new company and subsequently ported my number over to the new service. I contacted Nextiva on 12/9 through their support system notifying them of my intent to cancel and received an email shortly thereafter acknowledging my desire to cancel and asking if there was any way they could save my business and my phone number as they needed to remove it from their switch. The next day 12/10 they charged my credit card for another month and on 12/14 I received an email from their Customer Relations stating I could not cancel because I was under contract. I replied that I was not under contract and could they please clarify. After 24 hours I initiated a new support request and received an email stating that they have an automatic renewal policy that renewed my initial contract for an additional year. Despite a section in the agreement describing the contract term, a separate T&C web page describes their renewal policy. The salespeople never mentioned this. I never received notification that the contract was being renewed. The customer relations manager *** stated that I could pay $261 (9 months service less fees and taxes) to end the contract prematurely. Once I've paid that, then they will release me out of the contract and my account can be canceled. I believe this practice of burying an automatic renewal within a terms and conditions document referenced but not included is deceptive

On February 15, I subscribed for a telephone service plan for my business with Nextiva. ***, sales representative advised me that Nextiva could meet my business needs and that the platform was even superior to RingCentral, my current, which included multi-user set-*** for phone and text. I was billed that day with a card placed on file to be billed monthly even before services were not yet set up. A month went by before I could start the implementation process due to intentional delays in setting up the service as I was billed again $333. During implementation on March 14th, *** went through my business needs and she informed me that Nextiva did not have the team texting capability that I needed for my healthcare business. I told her that I could not proceed and would consider what to do and for her to not port my current business numbers to disrupt our company's business. On March 21st, I emailed *** and *** to determine what could be done; I was willing to honor the contract with less phone lines and would use it internally. I received no response. Then I sent a second email on March 28th and was given this response from *** that day: "Good Morning ***, I apologize that you have seen such a great delay in our communication. Internally we are taking your request very seriously Ill follow up with my sales team so you may hear more about how we can assist you and what makes the most sense for your business."Companies that take customers' money without delivering services promised should be exposed to the public. There should be timely responses when a company cannot deliver services and continues to *** you for services it cannot deliver. I will never recommend Nextiva to anyone and hope they change their coercive sales practices to gain business without insight into what a business even needs and then lock customers into contracts that cannot be changed for services they cannot deliver.

Purchased Nextiva Service contract on Feb 11, 2022 for our small business. Upon receiving the training videos and attempting to set up the service ourselves we reached out to our sales rep on February 15, 2022 who added a line to the account and said he would work to make the system work for us but that he was having difficulties and would need to call me back. The next day I reached out to the support phone number to let them know we were unable to set up the account and it was not functioning the way we were told it would.The support person escalated me to a higher support person who agreed that the system does not function in the way we needed- which is multiple lines to each user with caller Id on incoming calls to the line.That Higher support person connected me with a sales rep who said we may need a different type of plan but they weren't sure and would have our original sales rep *** reach back out to us.*** confirmed that maybe we could use the call center type of plan but he was not sure that would even work and we would have to pay more money for that service than the contract we had. He stated over the course of the next few days that he would find out what to do or how to make it work. He did call back twice stating only that he had no update for us on how it worked and then he did not respond. On Feb 22, *** that department and I would have to send an email. Which I drafted and sent and only recieved and automated response back. I then received two calls from support people who stated I couldnt cancel and there were no notes on my account. I reached back out to Sales RepWaited on hold - agreed miscommunication was on their end and would need to submit a request to waive the early termination fee- but she was not sure-- Case Number: KUM-*** Dania