Rogers Communications review: Internet billing

1) I ordered internet for my mom who was in a retirement home so that her google would remind her to take her pills

2) I paid one year in advance as I knew she would not go over her monthly limit

3) She passed away on Nov 9, 2023 and I cancelled the service

4) You had my credit card on file

5) I never received a final bill nor a phone call saying that there was an outstand balance. However, about a week after that my email was hacked and that email was not used - but my cell phone has not changed in years - and still no one contacted me

6) I have good credit everywhere else and always have paid my bills

7) You placed a derogatory report on my credit report and now I cannot even get fuel for my home as I was turned down

8) I have called several times to speak with someone, who always put me on hold and spent a total of 2+ hrs. on hold and each time was disconnected until the last time, and this lady said no one else made any notes on my account.

9) I myself am a senior and I feel that someone was perhaps power happy to do this to me without even contacting me.

10) as soon as I found out there was a balance I of course paid it immediately

Please help, I need this removed from my credit report. I think perhaps we both share responsibility in this as when I closed the account I did not check that it was all done and taken care of. Rogers on the other hand were very quick to ruin my credit without even trying to contact me. You could see I never missed a payment, and you had my credit card, so it must have occurred to someone that there was a problem with communication.

Your help in getting this removed from my credit report would be greatly appreciated.