Rocket Mortgage review: Access to account online

February 12, 2026. Rocket Mortgage bought Mr. Cooper. I was with Mr. Cooper. However since this I am unable to access my account, pulls up an account from 2018. I cannot get to my current loan, any and all information. Unable to pay online, check escrow, etc. I put in my loan number and says it doesn't exist but Rocket can pull it up. 2 days now and they keep telling me they have put in an urgent message to the tech people (I guess). I have heard nothing. I am also being told I was $800 short in escrow, 3 days ago I was not. But cannot check as can't access my account. I want someone at this company to help me get to my account and give me some answers. This is ridiculous. These people are terrible.