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February 12, 2026. Rocket Mortgage bought Mr. Cooper. I was with Mr. Cooper. However since this I am unable to access my account, pulls up an account from 2018. I cannot get to my current loan, any and all information. Unable to pay online, check escrow, etc. I put in my loan number and says it doesn't exist but Rocket can pull it up. 2 days now and they keep telling me they have put in an urgent message to the tech people (I guess). I have heard nothing. I am also being told I was $800 short in escrow, 3 days ago I was not. But cannot check as can't access my account. I want someone at this company to help me get to my account and give me some answers. This is ridiculous. These people are terrible.
Desired outcome: I need to be able to access my account online. The loan I currently have.
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I have had the same exact issue since Rocket took over Cooper. I have been trying to log into my old Cooper account since November and I keep coming up with the message "Session expired" even though I just tried for the first time. I've spoken to the reps over 5 times with the same BS telling me to reset the password, use my email instead of my login, use the social instead of the PW, and no matter what they say to do, which of course includes wait at least a week and try again, NOTHING works. I'm at my wits ends. I was also informed that escrow came up short which I have ALWAYS paid the shortage in full so that my payment doesn't go up, and paid extra escrow as well. Now, conveniently I haven't been able to make it as well as my very large amount extra that I pay toward principal trying to pay off early. I just tried again this evening, so how much money have they gained from added interest in the last 4 months without me being able to pay toward the principal. It is sickening. We are subject to this nightmare which looks like no way out. How can the mortgage governing bodies allow this to happen?