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Rocket Mortgage Profile

Rocket Mortgage

www.rocketmortgage.com

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2.9 10 Reviews 22 Complaints
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Rocket Mortgage Complaints Page 2 of 2

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Rocket Mortgage Mortgage refinance loans

I applied for a refinance from "Rocket Mortgage (Quicken Loans). I was almost done with the loan when a person from"Rocket Mortgage"(Marilyn Lane) contacted me to tell me that"Rocket Mortgage can no longer complete my refinance due to I needed a higher Credit Score, This was after everything, and I mean everything was completed on my loan. Why she didn't find my Credit Score was high enough DURING the refinance process is anyone's guess. I believe 100% that she has truly no idea what she is doing? Will "Rocket Mortgage get rid of her, I HIGHLY doubt it.

Because of what Marilyn Lane did to me, my personal loan officer from"Rocket Mortgage"quit his job with"Rocket Mortgage."

Desired outcome: The only desired outcome is for "Rocket Mortgage" FIRE "Marilyn Lane" immediately, if not sooner.

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I filed for a refinance over 4 month ago and the company took too long to process loan. I've been in mortgage banking for many years and it never takes 4 months. I believe that the company took too long because I have an obviously Hispanic last name. My complaint is based on the following: 1. Taking too long to process loan. 2. Verification of employment...

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Rocket Mortgage is ranked 5 among 114 companies in the Loans category

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