Rocket Mortgage
Customer Service: Phone, Email, Contacts

Rocket Mortgage provides different email addresses depending on what you need help with.

For Accessibility Assistance

Assist@RocketMortgage.com

Use this email if you don’t currently have a loan with Rocket Mortgage or you’re in the process of getting one and need accessibility support.

For Serviced Clients

AssistServicing@RocketMortgage.com

If you already make your mortgage payments to Rocket Mortgage and need accessibility help with your existing loan, use this address.

General Inquiries

For general questions or communication terms inquiries, you can also contact the Client Relations Team at Assist@RocketMortgage.com.

Rocket Mortgage offers live chat directly on their website, typically through a floating “Let’s chat” button which appears on the lower portion of the screen while browsing.

• Go to www.rocketmortgage.com.
• Look for the “Let’s chat” or similar chat bubble, often in the bottom-right corner.
• Click it to start chatting with a representative or virtual assistant.

Live chat availability may vary based on time of day, your location, and what section of the site you’re viewing.

Rocket Mortgage provides a secure online portal and mobile app where you can manage many tasks without calling support.

Online Account Access

• View loan details, balances, and payment history
• Make or schedule payments
• Download statements and tax documents
• Review escrow information

Access via the “Sign In” link on www.rocketmortgage.com.

Mobile App

The Rocket Mortgage app is available on major app stores and allows you to:

• Track your application status
• Upload documents securely
• Receive notifications about your mortgage

Rocket Mortgage maintains several official social media profiles where they share updates, marketing content, and occasionally respond to customer inquiries.

• Facebook: Rocket Mortgage (official page)
• Twitter: @RocketMortgage
• Instagram: @rocketofficial
• LinkedIn: Rocket Mortgage (company profile)

Social media is best used for general inquiries and public feedback. For account-specific or sensitive information, use phone, email, or the secure online portal.

Rocket Mortgage may use text messaging for certain updates or communication with clients, typically after you’ve opted in.

• Texts may include reminders, alerts, or follow-ups on your application or loan.
• You can usually opt out of text messages at any time by replying “STOP”.
• Standard messaging and data rates from your mobile carrier may apply.

Always verify that any text claiming to be from Rocket Mortgage matches known phone numbers or communication patterns before sharing sensitive information.

Rocket Mortgage is part of Rocket Companies, Inc., which maintains a media relations presence for press and public relations.

Media Contacts

• Media professionals typically connect through Rocket Companies’ corporate channels.
• Look for “Media” or “Press” links on corporate or investor pages associated with Rocket Companies.

Since media contacts can change over time, it’s best to start from the main corporate site and navigate to the media or newsroom section for the latest official contacts.

Rocket Mortgage is under Rocket Companies, Inc., which has a dedicated investor relations function for shareholders, analysts, and the financial community.

Investor relations contacts are generally listed on the Rocket Companies investor portal, including email and possibly phone details for investor-specific questions.

For the most accurate and up-to-date investor contacts, refer to the official Rocket Companies investor relations section rather than general customer support.

Hours may occasionally change on holidays or during special events. When in doubt, check Rocket Mortgage’s website for the latest schedule.

• Have your loan number ready if you’re an existing client.
• Call during business hours listed above for faster access to live representatives.
• Use the online portal or app if you just need statements or payment history.
• Use the accessibility contact options if you need assistance with the website or communications.

If you are facing an urgent issue with your mortgage (for example, trouble making a payment, potential hardship, or an error on your account), contacting Rocket Mortgage by phone is usually the fastest way to get assistance.

• Existing Clients (Loan Servicing): +1 800 603 1955
• General Customer Service: +1 855 282 8722

For time-sensitive issues, avoid relying solely on email or social media, as those channels may take longer for a response.

If you are having trouble accessing the Rocket Mortgage website, your online account, or the mobile app, you can reach out for help using their accessibility and support contacts.

• Accessibility Support Phone: +1 800 863 4332
• Accessibility Support Email (New Loans/No Loan Yet): Assist@RocketMortgage.com
• Accessibility Support Email (Serviced Clients): AssistServicing@RocketMortgage.com

Describe the issue you’re seeing (error messages, pages not loading, etc.), which device and browser you’re using, and the time it occurred to help them troubleshoot faster.

Rocket Mortgage’s contact options and hours may be updated from time to time. Always verify any contact information you find online against what’s listed on the official Rocket Mortgage website.

• Official Website: www.rocketmortgage.com

Keep this page handy if you frequently work with Rocket Mortgage or expect to contact their support teams more than once.