I filed for a refinance over 4 month ago and the company took too long to process loan. I've been in mortgage banking for many years and it never takes 4 months. I believe that the company took too long because I have an obviously Hispanic last name. My complaint is based on the following:
1. Taking too long to process loan.
2. Verification of employment was over kill, it took too long.
3. Mortgagae refinances do not take 4 months
4. Refinance request was made prior to Pandemic
5. Failure to follow Mortgage Refinance Procedure approved by the state.
6. Failure to fully investigate registered discrimination complaint made to
Sr. Research Team.
7. Failure to comply with Fair Lending Act.
Rocket failed to pay insurance before policy expiration. Rocket took funds to pay for their own in-house insurance. Rocket has not suffered for THEIR error. Rocket DEFAULTED on their pledge. If I default Rocket has avenues for recourse. What are mine? Why does Rocket profit when they DEFAULT? Rocket needs to account for their ineptitude.