RIU Hotels & Resorts
reviews and complaints

We stayed at your beautiful facilities for a week in January. One problem... I got very sick for several days and was unable to enjoy the food/drink amenities. As my husband stayed with me, he missed several meals. Of the 11 people we met on our trip, all but one, from completely separate groups, got sick, several reported their illness at the time and were told they had to know what restaurant made them sick. (Who knows when the illness could show up from 1 to 24 hours later?) At least one required a two-hour doctor visit, two shots, and multiple medications. The doctor felt it must be food poisoning. Each couple ate separately as did others. We ate at different restaurants. Our commonality was the buffet and the bars and separately most of the restaurants.

It seems that food service staff was undertrained on food safety and personal hand and mask hygiene standards. The bar glasses were distributed with the server holding them by the rim and it is difficult to see if they were adequately washed. Gloves were not used.
We would like to return to Riu Kukulkan, but as others we met indicated, that is not likely unless more health precautions are taken. Our past experience of Riu's has been exceptional.
You make it very difficult to convey concerns on your websites.

We just returned from a week stay at the riu bavaro palace in punta cana. Upon unpacking found that a necklace/earring set which was in a kay jewelry black box on our lavatory was missing. I had the box however the contents were gone. I had just looked at it two days earlier when i considered wearing it however decided not ti. It was a christimas gift and wsa never removed from its box obviously stolen by either our maid or whomever was in our room our last evening as we found two towels placed on our bed even though we never asked or even had all week had turn down service. Along with the fact that my husband and i were sick all week as your resort is filthy and no one even fixed and cleaned the two bathrooms for the womens vip pool and the other pool was filthy. We stayed in the villas room 5111 from january 20-27, 2023

I am writing to complain about the horrible time I had at the Riu Republica in Punta Cana. We went from January 20-28. On night 2 I was poisoned by something, I had to leave dinner and went to my room and trembled all through the night, it felt like I was gonna have a heart attack. It carried over into the night my friend that I was with went missing for hours. He called us and he seemed to be hallucinating he was saying he was handcuffed at gunpoint and was scared for his life. We searched all night for him but couldn’t find him. He showed up at 6am and had no recollection of what had happened and he was bloody. My heart continued to race and my brain felt weird the whole trip. My friend said he feels the same way. My heart is still racing now that I’m back in the United States, and I am contemplating on going to the ER. The workers that stock the fridge in the room kept showing up at late hours to stock the fridge, demand a tip and offer drugs which I thought was really unprofessional. I had issues with the food all week going to the bathroom 15 times a day, as well as my group members.

On 15/01/2023 myself and two other occupants booked a two night stay at the RIU, Ochi Rios, Jamaica.
On 16/01/2023 one occupant awoke to use the restroom in the room and went back to bed.
At 06.30am, another occupant awoke to notice that water was seeping from the bathroom out into the room. Upon investigation, it was identified that the toilet was overflowing, the bathroom was already soaked and now flowing out into the room quite heavily.

The reception desk was contacted at 06.40am and informed of the situation. All occupants remained in bed at the time.
By 07.20am the bedroom was now totally flooded the water was now seeping outside the main door to the suite, outside the balcony of the room and no one had arrived to attend this urgent incident. We tried to get through on the phone to the front desk again but there was no response to our calls being made.

One of the occupants got out of bed, had to walk around in flip flops in the overflow to get to dress, and physically go down to the reception area.
07.30am A report was given to the reception staff about the incident which it appears they were unaware of.
I explained the above to the receptionist who advised that maintenance were not yet on site but she would file a report and someone would be in the room as soon as possible along with housekeeping.

When I returned to the room approximately 10 minutes later, there was a maintenance person in the room with a vacuum ready to suck up the overflow.
The other occupants remained in bed while this was being undertaken as it was the most sensible thing to do as walking in the overflow made no sense.
At 11.00am this mater was still not resolved, a meeting was scheduled with a manager for 11.30am with the occupants of the room of which we attended to take a report of the incident.

We had to insist on a room change, as his offer was to have the bathroom fully sanitized so that we could use it.
Due to an offensive smell, we insisted that we were given an upgrade and change of room. We were eventually given a change of room and were told it was an upgrade, however the room was exactly the same and no readdress was made.
We informed that we would have to check out of the room at the same time we were due to check out, but could check out of the hotel a little later if we desired.

The manager was not able to provide a reference number neither copy of our complaint made and was not in a position to offer us compensation as he stated that the incident would need to be investigated, that often occupants put too much toilet tissue or wipes down the toilet?
Instead he provided his email address, the same email address for his manager, and informed us that we would need to contact the corporate associates for the RIU which we should go online and look for their contact information.

To date 9 days later we have had no acknowledgement of our personal appointment, neither our emailed complaint.
Some of our personal belongings sustained water damage. Although they sent an officer to come to the room, take pictures and a report.
We have now returned home from our holiday and have still not received acknowledgement or reply.

I am filing this complaint regarding my stay at the RIU Resort - Baja California location in Los Cabos, San Lucas, Mexico. I stayed at that resort to bring in the new year on 12/29/2022 - 1/5/2023. While the resort was beautiful and I ended up having a good time overall, I was very disappointed because the day I arrived, my designer wallet was stolen from my room. I am positive that I never removed my wallet from the room, but it unfortunately definitely came up missing. After check- in, I went to inspect the room and decided to go get some lunch at approx 4pm...and also before my luggage was delivered to the room. I meant to lock my large wallet up in the safe before I left the room, but forgot to do so after putting it on the dresser and taking my driver's license and debit card out of it to put those items in a smaller wristlet I could more easily carry around the resort. However, there were several other credit cards left in the wallet, along with some other personal docs & photos. When I came back from lunch, my baggage had been delivered to the room, but I never saw my wallet again. I didn't think anything of it because I thought I had remembered to lock it away in the safe, but when I checked the safe for it a few days later, it was not in there...and also nowhere to be found in the room. I reported the theft at that time and hotel security started an investigation that included searching the room for it themselves, to no avail. Unfortunately, the investigation was not able to be completed prior to check-out to confirm all the staff that had access to the room before it was reported stolen. I am still waiting on the final result of that investigation, but do not expect any positive results or to get my stolen wallet or it's contents back at this late date. However, I wanted to file a formal complaint regarding this incident for the record. Lesson learned...always lock up your valuables in a safe if available and double check to be sure that they are actually in there prior to leaving your room!

I checked in the RIU Palace Peninsula on1/1/23 and was placed in room 417. On 1/3/23 there was water leaking from the ceiling of the room and I requested a room transfer. The front desk told me to check out of the room and they would transfer my belongings to a new room once one was found and give me new rooms keys. The room transfer occurred on 1/4/23 while I was on the beach. I inquired at the front desk when I returned and was told my new room was 1228. The hotel staff transferred all of my belongings EXCEPT my black Calvin Klein wool winter coat. I live in Illinois and the weather when I left home was freezing temperature. I immediately informed the front desk and Melissa the manager on duty. She said she would check with the transfer staff. They did not know where my coat was. I repeatedly checked with the front desk everyday (sometimes twice a day) to see if my coat was found. After no success I spoke with Pamela Mendoza Genente de Relaciones Publicas to get some type of resolution. I was due to depart home to freezing temperatures with no coat to wear. Miss Mendoza was not able to provide any type of resolution and offered no satisfaction. I checked out on 1/8/23 with no coat.

Hello. I want to share with you our terrible experience at your Paradise Island property that we stayed at from December 28, 2022 to January 04, 2023. We know RIU is capable of better service as we stayed at your Aruba property in June of 2022 and had a great experience and an awesome stay. The front desk was not capable of handling our requests until we contacted them 3 or MORE times. We needed phone dialing instructions, coffee, room service to name a few. We asked for a 30-60 minute check out extension and we were told we would be charged for it. The limo service transfer co RIU selected was terrible. The limo was filthy dirty and the vehicle was not air conditioned. We flew in from Chicago IL and wore heavier clothing which made it even worse. We asked the front desk to make reservations for us at a specialty restaurant and they refused to help saying we have to use the RIU app. We saw them make reservations for other customers a couple of days later. When we arrived no one helped us with our luggage, we had to lift the luggage out of the limo, up the curb and into the lobby ourselves . The room was dirty and the black out shades over the patio doors had large holes in them. We do have pictures if you want. The tables outside had ash trays that were filled with stinky cigarette butts. There were empty cigar boxes on them too. We asked someone to clean them and he told us he was a security guard. There were others that shared their similar experiences with us and told us they would not stay at a RIU property again.

After my daughter (Iyonna Jones), my brother (Terrance Jones) and myself (Angela Jones) purchased our room through the travel agent approximately 6 months earlier, my brother and I arrived at the RIU Montego Bay on December 3, 2022, 1 day later than scheduled to be amongst our group of family members who had already arrived a day earlier for which we were all there to commemorate the passing of our younger cousin who had passed away just months prior.

Upon check-in they did not immediately have us a room ready but gave us a timeframe to check back so we did. When we finally got the first set of keys to the room and we went to grab our bags to get situated in our room we discovered the room was a 1 King standard (#4064) and we were supposed to have a Family Suite. Now my daughter Iyonna did not make the trip due to an emergency that prevented her from coming, she lost all of her money which was unfortunate. However, no one was ever made aware that my daughter wasn't coming so, how did we end up with a 1 King standard, I’m not curious to know what happened because when we were given this 1st set of room keys, they did not have the room that we originally paid for on our reservation so, we had to move along with our day shuffling our bags into family member's rooms. We were advised to check back after housekeeping had completed cleaning and a room with double beds would be available. However, upon checking back with the check-in desk we were given keys to the new room (#4019) so, we figured we'd better gather our luggage and go make sure the room accommodations are suitable for us, so we did, the room turned out to be a duplicate of the first room, 1 King bed standard.

For the third time we proceeded to the check-in counter to advise that we have the duplicate situation of this morning’s check-in, same 1 King Bed. We were then issued our 3rd set of keys to room (#4164). Upon arrival and opening the room door, we quickly learned that the room was preoccupied when we opened the door to the room with a woman sitting on the bed looking just as shocked as we were. Trying to figure out what just happened, I remembered thinking, this experience that we are having in this moment at the RIU Montego Bay is like a Scene out of a movie, "What Happens Next"

I didn’t think the day could get any worse, neither of us felt that we could actually start our vacation until we were able to get settled. This was Terrance and my first time out of the country. The more patient and calm we remain, it appeared the less likely our situation would be highly regarded and taken care of completely.

So, we went back to the check-in counter a 4th time and were given another room key (#2014) although this room finally offered us the 2 double beds it was badly fumed with a heavy sewage smell. Without there being any apology for the young lady being in the room, the heavy sewer smell, the wrong rooms previously given, the length of time it had taken to accommodate us they have now caused someone else a horrible experience by having someone enter their space with a key and still no apology just excuses.

Now we have been pulling and dragging our luggage back and forth from room to room and from room to the from desk and no one sees an issue with this inconvenience while we were lugging bags and necessities through the hotel for a day but yet the RIU holds their Resort to the same quality level standard as Sandals Resorts. RIU need to really re-evaluate their face-to-face customer focus system.

With a bit of tiredness and frustration, nevertheless we had to make another attempt at getting a room so, we headed back to the check-in counter for the 5th time, bringing the travel agent along to speak with management hoping to have success. We also left our luggage in the sewage smelled room and had the hotel staff move the luggage from room to room since we hoped this would be our final attempt for an comparable accommodation since we have felt misplaced the entire day.

There was a gentleman who helped us as part of the management team. I did not get a name for him because after all, he had an excuse for everything, It just wasn't a welcoming “let's start over and make this right” type of demeanor.

I got the feeling that the manager wanted to pacify us with a room, he thought an ocean-view room would suffice and so then he could move along with his night. We received an acceptable room (#5023) at approximately 11pm December 3, 2022. An entire day has passed, leaving us with a 3-day vacation. With all the planning, time and money spent to get to our destination this fiasco of a day was exhausting to say the least and it is inexcusable. For us it wasn’t the value of $1790.04 that we paid for our room that we were displeased about however, it was more so the length of time it took to get us taken care of. The real value for us was the time we missed with our family on the first day, we can’t get that time back. We booked this vacation trip as a group over 6 months ago and this was not just any vacation. This trip will go down as our first destination out of the country and the reason for the main reason for the trip was to honor a family member at your location. My relatives planned for relaxation, lots of fun and good times free of stress so, while we were trying to be accommodated the 14 others carried out the plan.

I arrived at the property 12 eight from the first day, we noticed the smell of sewage in the room I notified them front desk I spoke to Nicole she say she’ll take care of it. It got worse after four days where my wife wanted to leave and I called the front desk saying I wanted to check out. but she said she’ll take care of their word no refunds it she send plumbers down I got better to Thursday then it started again the electric, switches in the room we’re going we had no air-conditioning all night. The room smells my wife was feeling sick. It was a birthday. she sent somebody down and they fixed it again but the smell was always there and if the few days got bit worse again, the electric kept going off because of the switches. It was a Haro. And also another night we had no air-conditioning. We had to wait for the electrician to come down. We got into the room at 12 we had to wait till 1 o’clock.

I checked in the resort on December 1, 2022. I prepaid for a Marvelous suite Months ago to celebrate my Birthday in Panama City. When I entered the room #1923. I went to sleep after a long day of travel. As the daylight began to come through the patio door I got up to close the curtains. Without realizing the sofa bed (let out murphy bed) between the King bed and patio door was broken and protruding out at the bottom. This area should've been flush to the sofa. My foot hit the edge of this and caused severe pain. I laid back down until morning break. I called down to the hotel lobby from the room to report what happened. I was instructed someone would be coming up to take a look. No one ever showed up. Later in the day (Dec. 2nd) after elevating my leg in the room I came down to speak with someone at the desk. A report was made in the resort computer By Domingo. I also spoke with David about the matter. Maintenance was asked to go to the room to fix the sofa and ice was sent up. It was a failed attempt, the piece still protruded away from the sofa. I asked for a Manager, I was told he would not be in until the next morning. In the meantime An EMT from the resort was asked to come look at the foot. She did a quick look and concluded it was NOT fractured but bruised. Her Recommendation was to ice and elevate the foot and to stay off of it. She said it will hurt and stay swollen for a few days. This was not my idea for a vacation. The next morning (Dec. 3rd) I stopped at the desk limping. My entire foot was swollen and throbbing. I spoke to David again and showed him my swollen foot from the injury. I waited for the Manager to become available. He spoke with me and apologized for the inconvenience. He offered to move me to another room which I did to avoid any further injuries. On Dec 4th I checked out. I When I arrived home I still had pain and trouble walking but expected to get better according to the Resorts EMT. On December 14th, 2022 I went to the Friends Family Health Clinic because there was no relief. The Nurse indicated that the swelling would have gone down before now if it was only bruised and ordered an Xray. I went directly to the University Of Chicago Hospital for the Xray. I received a call shortly after arriving back home from the Doctor, he confirmed that the left foot 2nd toe is fractured. (broken). This has caused me PAIN & SUFFERING. It has been difficult to function daily duties at home or work.

I made a reservation through Orbitz for the Riu Palace Pacifico for November 29 through December 7, 2022. My husband was diagnosed with a blood clot in his leg on Sunday, November 27th. He was told to not fly. I tried calling the hotel Sunday evening to tell them we were not going to be able to check in, but was told I would have to go through Orbitz to rebook or cancel. I contacted Orbitz on Monday morning and was told they would have to get authorization from the hotel for either rebooking or canceling. I contacted them on 11/28/22, 11/30/22, and a 4th call on 12/3/22. Always the same answer, the hotel has not responded to our inquiry for a waiver to issue a refund.

Your policy for cancellation states that there will be a 2 night + tax penalty charge for late cancellation. In this case that would be $608.50. I paid $2,715.12 on August 31, 2022. This would mean I should receive a refund in the amount of $2,106.62. If it is true what Orbitz has told me, could you please issue them the authorization for the waiver so I can get my money back?

I have since rebooked the Hotel Riu Vallarta for January 16, 2023 through January 23, 2023 because the Palace Pacifico no longer has rooms available.

My husband I stay at this hotel from oct 12 to 22 itwas our 25 wedding anni. Ihave stay at many riu hotels and palaces but never have I ever seen this and nobody but nobody said a word I been going to riu since 1990 and always at the entrance to the restaurants and the buffet there was always some one keeping an eye on the people and staff where did they go they were not at the this riu buffet one night there where a group of landies sitting next to our table they where lound yelling laughing and one lady took her shoes off and put her fett up on chair next to her that was my view during dinner in speciality restaurts all for other groupos came in the noise the carring ons you couldn;t here your self think never mine talking to someone I knew I couldn;t say anythin to the waiters they won;t say anything and at lunch time alot from these vary groups would show up for breakfast and lunch with out shoes on or bathing suits cover the staf at the door who gave us the santixer told the they couldn;t go well they just got rude so why is there no one at the speciality restaurtant to check on people to behave in a restaurt believe me if they where back in their own country they would have been told to leave or be a rested things have sure change at the riu resorts since covid as a riu gold member I don;t think I will be going back to the riu it was my 25 wedding anniversay and nothing special thats for sure diana lancaster

Hello - This was the worst experience I've ever had at a hotel. We checked in and we stay for approximately 1 hour. Your hotel refused a refund. The place was filthy, and the toilet was making a loud noise that hurt my ears. The shower had broken glass at the bottom of the shield. I stayed at RIU before in Aruba and I thought I was going to stay in the same type of facility, I was wrong. The conditions at this hotel were below substandard. The floors were nasty, titles were broken on the baloney, the toilets in the bath looked like car wash rags. It was unbelievable. We and our booking agent asked for a refund, and it was refused - I wouldn't wish this on anyone. I have pictures. I will submit as soon as I get to my phone. I would like a full refund. We were only there an hour because we waited for maintenance to come and fix the loud noise that hurt my ears from the toilet. I would not have been there an hour, but travel was trying to get the hotel to move us to another room, put us in another RIu or give us our money back. We were refused another RIU because of the number days staying. I could not understand trying to keep a customer happy when you had open unbooked rooms available. HORRIBLE exprience - just horrible.

Custom Service,

My husband and I arrived at the Riu Palace on 10/01/22. We had plans for a wonderful vacation for a week at a resort that we have had our eye on the last five of times we were in Aruba. We have stayed in resorts and timeshares on Eagle Beach and Palm Beach.

We arrived a little early and the room wasn't ready, we checked in at the desk and they said we could grab a bite to eat and drink at the bar. When we were able to go to our room, the minute we walked in it smelled like mold, we were in room 801. Around the couch, the mold smell was worse. My husband put the A/C with the help of Michelle, to try to get the moisture/mold out of the room. It wasn't working well, we talked to Junior at the front desk, and he called maintenance for us. I have mold allergies and was worried I would have to use my inhaler. My husband was also sneezing and had a stuffy nose from the smell of the room.

On the first night, we also found out that the outlet near the couch sparked when I plugged in my cell phone. There were marks on the outlet cover so you can tell it wasn't the first time. Maintenance changed the plate, but the outlet wasn't replaced, it still sparked, we informed the desk. Also, the hair dryer wasn't working in the bathroom. We again, talked to Junior at the desk. He was very friendly and assuring us he will try to get maintenance there asap.

The closet doors were hard to move, one was off the track. Maintenance did fix it.

I couldn't believe the size of the bed vs. the size of the pillows. Those were like travel pillows, if you rolled over, your head falls off the pillow. When you laid your head on it, it went flat, you needed 2 pillows to keep support for your neck. When I asked for more pillows, we received another small one.

The next day, maintenance came to fix the A/C, we left the room to go to breakfast and the pool. We also mentioned to the maintenance man about the blow drier. Late afternoon we came back to the room, as I walked in something hit me on the head, it was water dripping from the ceiling. My husband said don't move, the floor was full of water, I almost slipped on the tile. Jeff/my husband called the desk again to report the water on the floor. When the maintenance came in and opened the celling the drip pan was overflowing. Michelle, our room steward was wonderful and helpful with cleaning it up. We ran the A/C because there was so much moisture in the room that my dresses in the closet were damp as well as the clothes in the dresser. The sheets on the bed were moist going to bed every night.

On the third day, we figured out ourselves that the switch outside the bathroom has to be on for the blow drier to work. No one at the desk or maintenance let us know that.

We received a phone call one night from Jessica apologizing for all of the issues we were having in our room. Not once was another room offered to us. Jessica told me she would get back to us that she said she would take care of things for us. We never heard from her again. We are still waiting.

The restaurants we tried besides the buffet were the Italian and Steak House. The steak house, my husband ordered a lobster dish, and I ordered a filet. The lobster tail was small, the restaurant wasn't busy, and Jeff asked for another one and was told that they only allow 1 per person.

At the Italian restaurant, there was sliced tomatoes on the lettuce. I'm allergic to raw tomatoes and mentioned to our waiter that I couldn't eat any lettuce because of the tomatoes. He went into the kitchen I thought he was going to bring out some lettuce, but he didn't bring any to me. We left the resort 3 nights to get dinners elsewhere that we have had previously on past visits.

The drinks were average or below. There was no one on the beach bringing drinks. I did see the bartenders filling thermal cups of guest behind the bar. With covid I would think they should be making the drinks and giving them to the guest to put into the thermal cups.

We have been to Aruba many times and passed the RIU resort with the hopes of staying there someday. We were so disappointed with the room and the food. The resort itself is beautiful the people are friendly, especially Junior (desk) and Michelle (room), but Jessica never followed through with us. I really wanted to leave after day 1 because of the smell of the room but we couldn't afford to lose that much money that we paid for the resort and go elsewhere.

I am really interested in finding out what Jessica is doing for us as she said. I really feel like at least half of the vacation had issues.

I am looking forward to hearing from someone at the resort, possibly Jessica.

I stayed in room #1035 and room 1022 at Riu Punta Cana. I was not greeted upon entrance, the room had no soap in the dispenser and was never refilled, there were no blankets and although I requested them they were never brought up.

The dining areas had roaches that were crawling on the table and walls.

At 1pm everyday there were no available towels by the pools. I was told to use the room towels but I was only allowed 2 extra ones for the room upon request.

I would never stay or recommend Riu Punta Cana again.

Sallyann Slagle

[protected]

[protected]@verizon.net

Good afternoon,

I have been a "Loyal" RIU member for 4 years now. I have stayed in your hotels various times including Aruba, twice in Mexico and 3 times in Punta Cana.

My latest visit to the RIU Palace in Bavaro (reservation code WRC123T4) from October 22nd through October 31st-2022 was very disappointing and not what I have experienced in other visits to other RIU Hotels.

To start-off with the quality of the food, especially in the Italian restaurant. The food was absolutely terrible. My girlfriend and I got stomach sick when we ate there twice. The only half-way decent place to eat was the buffet area and that food was also not to RIU standards.

The mini bar was NOT being replenished as in previous visits to this hotel as well as in other hotels I have stayed before. I called the reception area and was told that if I wanted the mini bar to be replenished on a daily basis that I had to call in the morning?!?!

I complained in person to the reception manager by the name of Ramon and he suggested I change hotels within the RIUs hotels in Punta Cana. We went to check-out a room in the RIU Palace Macao, but that room was not even close to the room I had @ the RIU Palace Bavaro so we decided to just wing-it and stay in our original room.

A few times we called the reception area, and the personnel were NOT helpful at all and often nasty on the phone.

Would I continue patronizing RIU Hotels? The answer is yes being that this was our first BAD experience however, if this episode happens again, I will find other hotels to give my business to.

Thank you.

MLJ.

Hello, My Husband and I arrived at RRP at Cancun on Oct 22-29. Mid week my Husband began having stomach issues beginning with diarrhea then leading to abdominal cramping. When arriving home Saturday he began to vomit and run low grade temp 99.9 fever. Being unable to eat or drink due to vomiting now he is very weak. I myself have diarrhea and occasional stomach cramping. I did not eat as much as my husband did thankfully. He did try different foods there such as octopus, fish, and things he doesn’t normally eat at home. I did contact our PCP. Watching him for dehydration. I am a Nurse myself. Trying to keep fluids going through him are very hard. The sewage smell was quit terrible during our stay!

1. I complained to customer service about the shower on the first night of my stay and the second day. I also complained on the third day, but no one came to assist me in room 1330. My daughter (Captain Manning) was also in that room and I wanted her to have a great getaway but this issue was disheartening.

2. Additionally, the water flooded the bathroom and when we asked the housekeeper for towels to put on the floor, we were told that she is not our housekeeper so she couldn't give us towels.

3. There were two of us in the room, but they only provided us with 1 washcloth each day. I asked the same housekeeper for one and she reluctantly gave us one.

4. The cab drivers are very dishonest. We asked for a ride to the gate and they charged us $15 US dollars. We could have walked, but we had bags.

I rented 3 rooms for myself and family members and was disappointed with only one room. We would like some kind of compensation for the inconvenience from the shower (credit or a voucher for another visit). Other than those issues with the room, we were very pleased with the Resort itself. This is one of the best resorts I've stayed at in Jamaica. I would recommend it to others as well as plan another vacation in the near future.

Beverley Forbes

PARTY OF 7 ARRIVED RIU REPUBLICA/punta cana...FROM START...ONE PROBLEM AFTER ANOTHER I WENT INTO Detail 2XS ALready Site...Since Srpt24TH When We Returned From Nightmare...no need to repeat complaints..one note...not ada friendly ..i asked for a wheel chair sure charged me $40,00..checked in 9/17/22 out 9/24/22LONGEST WEEK .EVER step up to the plate make it right.for party of 7----fyi i work in travel industry---will be cautious abt booking anybody to riu properities

My wife and I arrived on Sat. Oct. 8 for a week of relaxing and enjoyment at Riu Tropical Bay. Well, we were surprised. You have four restaurants with first come first serve plus the buffet. There were never more than 2 restaurants open per evening and the service was way below avg. The two hour wait in the french restaurant was terrible. After two hours I was served a steak ordered med. that was still moooooooooing. The most disappointing dinner evening. We paid for dinners, lunch and premium alcohol. Your alcohol beverage were the worst. When you are a vodka drinker and the best you can do is Smernoff Vodka, I thought I was back in college drinking poor, cheap Semrnoff. I was very much disappointing by the alcohol selection for a supposedly 5 stare hotel. I would say more like a 2-3 star. The buffet never changed for breakfast and lunch, always the same thing as yesterday. I do have to say, the buffet was are only saving grace for eating decant. The people in the buffet did the best they could and were very nice and happy to serve. The restaurants could use much improvement with food, service, and server attitude. Can't blam them with the operations being so out of wake.

I really would like to request 50% refund on our stay because we absolutely did not see the value for what we paid.

They amount of drugs being sold in front of your hotel everyday became very very annoying. 8:00 am until dark I bet I was ask to buy drugs dozen times a day. You have security on the beach make them do their job. Tell the drug salesman to keep moving. stay out of my face when trying to relax and enjoy ourselves.

I could go on, but overall I will never return to Riu Tropical Bay Negril.

That was my second time and last time.

Love the beach and the grounds people do a wonderful job. The [censored] about how the management take all the money and pay them peanuts a day. Their work is very well appreciated. The beach looked wonderful ever morning.