The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
RHB Bankdeduct my saving without inform me

T Review updated:

I'm Miss Tay Wern Nar from Penang Air Itam. Last month
RHB call me promote about RHB insurance and they say they will send me the
insurance policy then just see whether I want proceed or not. But these few days
I check my saving account in RHB and it was deduct the amount of my saving
account without send me any insurance policy. I feel it was unfair as I do not
clear about the information of insurance and payment then RHB already start the
payment without any information to me. By calling I do not clear about the
information yet as well and I got ask whether will send me policy will just
start payment that time RHB say yes. I trying to call RHB insurance but no one
pick up my call and I call to RHB customer service they keep on ask me call
another no. I call to many RHB no and lost many credit about it. I go to
Kuantan Branch and notice many customers also facing same case like me. So I
would like to request RHB please return the money that deduct in my account.
Total is about RM200. I hope this email will get RHB respond and for your
information I got send email to RHB but did not get any respond for it. I
quite dissapointed about RHB and I hope this would not happen anymore. Thanks.
Hope to heard from you soon.

Responses

  • Sh
    sheikhadzany Oct 11, 2013
    This comment was posted by
    a verified customer
    Verified customer

    your case same like me..how come they do like this without our permission or even a signature from the customer?who know where i can do a report about this case?i really2 mad about this matters...

    0 Votes
  • Ey
    Eyla Daleylia Oct 12, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Also same like me...then i call rhb insurans and they say cannot refund my money back..very dispointed..

    0 Votes
  • Kl
    klwssh498 Jun 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Exactly the same thing happened to me, wondering why they can start charging people without any signature or even email or whatever it is black and white stated, and claim that the conversation considered as a valid agreement. Not sure how many of us encounter the same problem. Not really asking for refund, Just wondering is this the right way to make money?

    0 Votes

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