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RHB Bank review: RHB Customer Service

alan crombie of TH

Nov 11, 2023 8:58 pm EST

Verified customer

Featured review

This bank failed to update passport information as a result of which a sum of money could not be transferred to my account. [1] The bank was sent [i] a screenshot of a facebook messenger conversation in which the updated passport information was supplied [ii] a copy of an email sent to the bank with the updated passport information attached [iii] a copy of a document which clearly included the new passport information. Note: [i] to [iii] above were sent over one year ago, failed to acknowledge it and failed to act upon it. To date, the bank has failed to respond to that matter despite being sent three emails over a period of two weeks and a detailed telephone conversation with the bank's customer service representative. [2] The bank has, over a period of two weeks, been asked to provide me an appointment at the local branch. To date, it has failed to do so. [3] The bank has provided contradictory information pertaining to the documentation required to update an account that the bank should have done one year ago. And as a result of this incompetence, delay, evasion and contradiction I am still unable to receive the sum of money.

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RHB Bank Contacts

RHB Bank phone numbers

1300 88 9980

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15%
Confidence score

Insurance Services

+60 392 068 118

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Overseas and West Malaysia

+60 82 276 118

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East Malaysia

+60 321 803 000

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20%
Confidence score

Insurance Services

+673 222 2515

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Brunei

+855 23 992 833

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Cambodia

+86 216 288 9611

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33%
Confidence score

China

+852 25 251 118

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Hong Kong

+62 212 598 6888

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Indonesia

+856 214 5511 7119

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Laos

+66 21 268 600

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Thailand

+84 838 278 498

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Vietnam

More phone numbers

RHB Bank emails

customer.service@rhbgroup.com

100%
Confidence score: 100%

Support

taufik.albar@rhbgroup.com

99%
Confidence score: 99%

finance

felix.loh@rhbgroup.com

94%
Confidence score: 94%

More emails

RHB Bank address

Level 6 Menara AA,Jalan Tun Razak, Kuala Lumpur, 50400, Malaysia

RHB Bank social media
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Sep 29, 2025
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