IHOP
Reviews and Complaints

We just came from having breakfast at 6631 Dudley Dr. Naples, FL.34105 at 3:40am on 02/23/2025. First would like to say in the all the times we have gone to any of your IHOP restaurants this one has been the worst ever. When we sat down and the waitress got us the coffees, she asked if we were ready and usual I started to tell her our order, which like always is a breakfast meal of scramble eggs, hash brown, ham and English muffin and we ordered 1 French toast. Well she decided, which it has never happened, to bring a side dish of 1 scramble eggs, 1 side dish of hash brown, 1 side dish of English muffin and 1 side dish of a biscuit. Never got one of the other meal which it was suppose to be 2 breakfast meals in the first cause we were 2 people and never got the French toast. I was very upset and very disappointed after waiting for more than 30 minutes that I just wanted to leave. Ask for the bill and like I said was charged for everything separately as side dishes which was $32.14 which was more than what we pay for 2 is about $ 35.00. This is incredible and frustrating that I told my husband NEVER AGAIN will I step in that IHOP. Please can someone be so kind and get back to me and explain why would someone order side dishes for a breakfast meal instead of a complete breakfast dish. My email is [protected]@gmail.com

We ate at the Peru location and it is so cold in there you had to wear coats! The food was cold and the $40 breakfast not enjoyed. The location should be closed until the heat issue can be resolved or post a sign on the door so customers can have the choice of whether they would like to dine in the cold temperatures. Staff was very nice and receptive to complaints on issue but nothing that they could do.

After listening to the termination of an employee that paid for pancakes for a poor hungry man gets terminated. Corporation should be ashamed of themselves especially on Thanksgiving.
I’ve spent thousands of dollars with this company and no longer feel comfortable giving another dime.
My only hope is others hear it read it and leave this dining institution.

The food was tasty, but my steak had a lot more gristle than expected. My waiter (Eric?) was, pleasant, efficient, and handled a different problem expertly. He determined that the kitchen had prepared my dish incorrectly. Rather than bring it to me, he sent it back to the kitchen and had them prepare it again. He then came over to tell me there would be a delay in my receiving my order and why. So much better for him to do that than to bring me the dish and have me complain and send it back. Great move! Unfortunately, when I tried to take the IHOP survey I could not get in. But kudos for the great service.

Visited this restaurant on 1/27/24.  Had the worst service I've ever had in my life.  Not one person working there cared. 

 

1.  The food was brought on in two trips 10 to 15 minutes apart.  When the server or bus boy arrived with the first order I asked him which omelet it was that he set down.  He said he didn't know but he'd find out. He never returned. 

2.  10 minutes later we cut into the omelet to see which it was.  We had ordered two similar omelets.  We determined it was mine.  It was already cold. I waited another few minutes for the rest of the family's meals to be brought to the table.

  

3.  As soon as the rest of the meals were brought, I asked for more butter.  The waitress said ok and that she would get it.  She returned 15 minutes later.  I told her I didn't need it any longer because it would not melt because the pancakes were then cold also.

4.  They charged for items that were never brought to the table.  Example: the add on of peppers into my aunt's omelet. I had to point this out.

5.  My son ordered a French Toast Combo.  "Berry Mix" When it arrived it was just strawberry.  I waited for the waitress to check in with us but I had to flag her down.  By the time she returned with the "Mixed Berries" in a bowl, he was done eating.

6.  The credit card machine was down.  I was not told this.  After 20 minutes I had to flag the waitress down again. Then she told me this.  I waited another 20 minutes.  During that time, I asked the hostess, a bus boy and our waitress to ask the manager to come over.  He never did.  I was CERTAINLY NOT leaving the restaurant without signing my credit card slip and cancelling a line through tip.  I waited.  I waited.  I waited.  Finally, it came.  I drew a line through the tip and handed the waitress a tip over 20 percent.  I did not know how much of the problems were her fault.  However, she was a very crappy, inattentive waitress who did not care about her customer's experiences, obviously.  Not even a tiny bit.

7.  I saw the manager smiling and laughing with customers at two tables as I was leaving.  I waited for him to finish and then I was going to flag him down.  He disappeared into the kitchen.  I waited for five minutes and then left, never having spoken with him.

The mushrooms in my cold omelet were surprisingly good.  I wondered what type of mushroom it was.  That is all of the positive I can offer.

IHOP, do not contact me with words of apology, coupons or credits.  There is absolutely NOTHING you can do or say that will make me return to this restaurant, or any other IHOP.

You can however speak with the server and manager if you care to, which is doubtful.

IHOP store #3386

Server: Lauren P

Date:  1/27/24

So I was eating there a few days ago and received pancakes, eggs, hash browns and bacon, everything was okay until I found a black hair in my hash browns, now I'm thinking those who work there in the morning before ten am need to wear hairnets we as concerned citizens and law enforcement shouldn't need to clean hair from our food and worry about food borne diseases now do we?

Was there again today, received food from someone same result but just wanted to say usually IHOP tends to treat their customers with respect & good tasty food. Concerned about the older citizens who eat here too.

This was at the 83rd and Bell Rd, Peoria location in AZ. Monday 11/11/2024 Veterans Day. at 7:42am. Didn't get out of there till 9:00am.

Server not once checked to see where our order was. Even though everyone that came after us got their orders. My husband had to finely get up to go find her to find out where our order was. Then when I got my order it was wrong.

My wife and I did eat at I Hop 2 to
3 times a week until today. We went in about 12:15 , I asked for the side where the bathroom were because my wife has Dementia, Your manager named Lisa who has a heart like a rock said no that side was closed for cleaning Give me a break at 12:15 the height at lunch hour, I explained to her why We needed the bathroom side, ever our normal waiters know to sat us on that side . Lisa said she has worked here for 2 years yet I have never see her until today. not much of a manager. We took our business down to the Cracker Barrell. which I guess I will be doing in the future. I like I Hop but I guess you do need out business

I filed a complaint about the bridgeport, wv ihop custoer service. Server refused to let me speak to the manager because she was too busy. I filed a complaint with guess relations on monday july 8, 2024 and was told soeone would get back to me within 72 hours claim #3416010. Today july 12, 2024 i called back and was told someone would get back to me today before close of business. My close of business is 4 pm. I called back at about 3:30 pm and the man told me that they had till 6 pm to call. I asked for the regional managers number to call and he refused to let me have it. I explained i didn't want his personal cell number but his corporate number. He still refused and said that i would have to wait till monday for the next step. I questioned what that was and he stated that he couldn't tell me. This is terrible customer service.

I hope this goes somewhere seeing as how as a mom of 3 its a true delight for us to go out and disappointment is an under statement me and the kids have tried to keep up a tradition of going to there father who has passed favorite restaurant for the past few years and well I ended up having to spend more on something for them to eat the server we had was polite but looked stressed it seemed overstaffed my daughter gotten the new York cheesecake pancakes they where not cooked all the way threw still runny in the middle my son gotta the Colorado omelette with no green peppers his pancakes under cooked as well and it had green peppers in it he just picked around I had gotten the 2*2*2 my eggs were watery as well pancakes were not cooked all the way I gave my daughter my bacon since she couldn't eat hers my youngest got the crepe combo well he won his was fine except the hashbrowns were burnt on the bottom badly it isn't quite like me to complain and I try to teach my kids it is okay but that was a lot of money spent and maybe we could go back and try dinner or try another breakfast maybe you guys where just having an off day its just it was expensive and I cant break this tradition I would of complained at the time I just knew it would take longer to get it corrected seeings as how we sat there forever with no refills and the server didn't really come back to check on us at all thanks

I ordered Fish & Fries from the menu. The order was to consist of two small pieces of fish and five shrimp. Order took forever to complete as the business was not busy, yet the waitress seem to have disappeared. Made order, when dish was delivered it had seven shrimp, no fish. When I asked about the fish missing, the waitress admitted she "thought" I only ordered shrimp. She said she would get two pieces of fish from the kitchen and left. I handled the shrimp providing one piece to my wife and eating one myself. Nibbled on the fries and waited for the fish. The waitress returned advising the cook demanded to have some of the shrimp returned to the kitchen as the original order does not include seven pieces but only five. She took my plate and left.

I was shocked the waitress and cook were taking my food away after I had started eating. She returned with the plate of shrimp then shortly after returned with two pieces of fish. Who knows what happened to the shrimp removed from my plate, what was done with the food on the plate and who ate the food taken off my plate. Poor services, inexperienced and who made the cook the boss. One other employee was seen and a few limited customers.

This was the event to break the camel's back. Stopped at a IHOP in Yakima, Washington. Watched mice scamper over the salad bar. We got up and left. Delt with a manager of the IHOP in Eugene, Oregon who falsely accused a customer of leaving without paying. Customer showed receipt. The manager had to agree the bill was covered, he told the customer "IF" they had left without paying he would have the customer(s) arrested and put in jail. Even though the manager determined the bill was paid in full having already accepted blame. The customer was stopped by police, detained and then threatened with arrest even though no crime had occurred.

Sure, appears to be an Oregon Food Handlers violation, poor services, poor customer interaction.

Saturday my friend and I went to the Zions Cross Roads for lunch/dinner. I put the buy one meal get one free coupon on the table where the waitress saw it. She said she would take care of the coupon after we ate. After we ate she tells us that they are not accepting the coupons anymore. We had to pay the whole bill. I said why didn't you tell us that before we ordered. She did not have anything to say. We rediscovered IHOPS a few weeks ago and enjoyed the new food recipes. We knew that the coupons would run out soon, but the coupon had a good date until August. I believe she should of told us they were not accepting these coupons anymore before we ordered. So I think my friend and I deserve free dinners at the least. My phone number is [protected]. My address is 31 Cosner Rd. Louisa, Virginia 23093.

Today I went to IHOPE located at 588 S. Alafaya TR, Orlando, FL 32823. I placed my order from the senior 55+ menu and I asked for the pancake in my order to be exchanged for a French toast, however; I was charged $3,00 for the swap, asked for scrambled well done and received a scrambled full of white, which grossed me out, unable to eat it. A cup of coffee, and the bill was for $16.48. When I asked the waitress, (Melissa) why that amount she told me she had charged me for the swap of the pancake which I always to it at other IHOPE with no extra charge. This amount is more than the regular Manu prices. I disagree with the charge, but the waitress kind of had an attitude, I told her the scrambled egg was bad, not what I had asked for. She said that's the total, which I never got the receipt with the break of the items. She walked away like she did not care and went to a different table to talk to the customers which it looks like she knew them. This is not acceptable. Did not even offer to speak to a manager. This is the first time it happens. Very dissatisfied customer.

Sincerely,

Janet Gonzalez

[protected]@hotmail.com

1479 Shallcross Ave,

Orlando, FL 32828

Went to I Hop in North Dartmouth with my 3 yr. old grandson who has allergies to gluten and dairy and was told that there was nothing they could provide him. I asked if they could grill a hamburger wrapped in aluminum foil to avoid cross contamination and was told they had no aluminum foil. I asked if they could microwave a hot dog. They do not sell hot dogs. Was told that they would have to shut down the grill to clean it to grill the hamburger and of course, that was not possible. Extremely disappointed and can you imagine how my 3 yr. old felt.

I guess I Hop does not cater to kids with allergies. Discrimination!

Carole Rocheleau

Management at the 3020 Tulare Street location in Fresno are horrible. They mistreat their employees. They humiliate them and trash them they do not provide team work. I witness 2 a district manager and a shift leader supervisor of which I have witnessed before slander, cussing, and hitting of the employee. This is management hitting a male server. Now I am witnessing management yell cuss and humiliate a young female by the name of Jennifer. Management like this should not be in customer service these ladies need to be terminated.

I am a military veteran, senior citizen, and my wife and guest are also senior citizens with eight daughters between them and no sons. My wife also has 11 granddaughters. The female server accused my wife of making fun of her pregnancy after our guest told the waitress that her service was poor.

A senior citizen is likely to give feedback in the effort to help a young person and for no other reason. I would have said, “Thank you, I thought I was doing my best.” This would help my tip.

It does not make sense that a senior citizen female, with five daughters and 11 granddaughters would make fun of a young woman because she is pregnant. I do not know what else the server told her manager, but the manager came out and immediately, began verbally attacking us. She refused to listen to anything we had to say, demanded we leave, and threatened to call the police. I kept asking her to listen to me but she refused, and we left.

The fact is that we are also African Americans, and I suspect that had something to do with the way we were treated. As long-time customers of IHop in Louisville, KY, Chicago, IL, and Houston, TX, my wife, and I deserve an apology.

I was at the Wallingford CT IHOP on 12/7 for breakfast with two other people. I wanted to use my pan points as well as one other person and was told no, only one per table, which we were fine with. I used mine. When the bill came, they split "my" pan points with the other two people, so my meal (or part of it) was not fully redeemed. This was unfair to me as I earned the points, not them! We were told by the waiter that we could only use "one pan point app" per table which we were fine with, but what was not fine was that the person's pan points (which they earned - me) was split on the bill between the 3 of us. I used 20 pan points that day and they reaped the benefits of it! Then, we were also told we could only do one check per table, but gave use a print out of what each of us owed separately and, yes, my pan points were split onto theirs. So I feel I lost my pan points and had to pay a much higher price for my meal. Let me ask, what if I didn't have all the money? I would of had to ask one of them to cover me because what I thought was "free and earned" on my part wasn't?! This is a very unacceptable way to do business.

We had a list going with names for the Veterans to get a table she threw it away she was rude $ disrespectful. This was my first time eating at this ihop and last College Dr is very pleasant. My waiter was Chris he was amazing he tried to smooth it over he was the reason We stayed. She handle the stuff horrible everyone is not meant to be in charge. It was stressful but she represented the company and it was not a good look.

Went to IHOP on Princess Anne RD Va BCH VA Nov.8th at 4:00PM. Waitress brought our drinks then we ordered Their were 4 of us. We waited 1 hour for our food without anyone stopping by our table at all. When food arrived my eggs were runny although I asked for firm. Manager came to table and I asked her if she would heat the eggs in the microwave to firm up because I did not want a long wait. It took ten minutes for my food to arrive again. After the meal we had to wait for our tickets and then waited a reasonable amount of time for the server to take the money. By this time it was 5:45 and we got up and went to the front entrance to pay. No one was there but a very helpful worker said she would get the manager. A different person was now the manager because of the shift change. She asked what she could do to make us happy. My sister told her to do what she felt she should do as a manager. Then the manager just walked off without a word. We have had long waits before but the server would stop by the table to check on us and we were fine with that. This visit was very different, we felt like managers or our server cared at all if we were there or not.I have never had an experience like this at any restaurant before.

The waiter with short dark hair asked me how I was doing while I was eating my meal. I said that "you do not have to shout loud enough for the customers in the next row to hear." the lady hostess /greeter with the red hair kept looking/staring at me as if she was trying to make me feel that I was not welcomed there.

Charles russell

7576328070

1061 belvoir ln

Va beach va 23464