Renewal by Andersen
Reviews and Complaints

William,

I am not sure if it is to much drugs or liquor or maybe not enough education, but there is something very basic that is wrong with you.

Andersen Windows & Doors is noted as having the WORST warranty in the industry. All you have to do is check other manufacturers' warranties. Look them up and then ask yourself - WHY DOES ANDERSEN HAVE SUCH A TERRIBLE WARRANTY?. If you still want to live in never never land so be it. If you want to live in the real world then you should deal with reality.

I came to this site to look for a true review of the RBA product and can't believe what I have found.

What do you guys work for window world and Andersen? Bunch of ###s. Bottom line is that anyone who claims something will last a lifetime is a bald faced liar! How many cars have I owned, light bulbs that I have changed, watches that I have fixed, and even windows that I changed (yes a couple were even Andersen's.) But I got 23 years from some and 19 out of others. Which btw were replaced free of charge by Andersen corporate and I only had to pay for install again ($145) on the ones older than 20 years.

Why should Andersen or anyone give a life time warranty. I respect a company that tells the truth upfront 20 years on glass is phenomenal. 2 years on labor is reasonable, 10 years on parts and the frame is respectable.

And there is no need to respond you bunch of fools. I have had nothing but good experiences with my windows but now that they are past their prime I may buy some made of fibrex. And I am sure if and when I do I will have nothing but good things to say about them!

Ps: Maybe if you learned how to do a consultative selling cycle you won't have to complain about others who eat your lunch. What a joke a guy from window world (Which sells Andersen's for $800 less than RBA albeit much lower quality on here trashing same mfg. crazy fools!

Dear Takenagain902
Stupid name for a stupid person. Please read and then go throw up on yourself.

For Renewal by Andersen® Products and Installation
Your Renewal by Andersen® products are warranted under a fully transferable limited warranty covering parts, labor, and original installation services as follows:

Twenty (20) year limited warranty for glass
The insulating glass in Renewal by Andersen® window sash and door panels is warranted to be free from defects in manufacturing, materials and workmanship for twenty (20) years from the original installation date. Insulating glass is warranted not to develop, under normal use and conditions, any material obstruction of vision resulting from manufacturing defects or as a result of premature failure of the glass or organic seal. Slight glass curvature and minor scratches or other imperfections in the glass that do not impair structural rigidity or significantly obscure normal vision are not covered by this Limited Warranty.

If your Renewal by Andersen window sash or door panel glass is found to be defective, we may elect to either repair or replace the defective sash or door panel, at no cost to you. Such repairs and replacement parts are warranted for the remainder of the original warranty period.

Two (2) year limited warranty on installation
Installation of your Renewal by Andersen window or door products and other Andersen company brand products by an authorized installer is warranted for a period of two (2) years from the date of original installation. During this period, should your Renewal by Andersen window or door fail to perform according to our specifications due to improper original installation, we will bring the workmanship up to our professional standards, at no cost to you.

This Limited Warranty on installation does not extend to labor/services performed by anyone other than the original authorized installer, nor to the installation or repair of any finishing or other materials that have been applied to or adjacent to the product after the initial installation.

Ten (10) year limited warranty for components other than glass
The frame and sash members of your Renewal by Andersen window are constructed of Fibrex® material. All Fibrex material components of your Renewal by Andersen products are warranted not to flake, rust, blister, peel, crack, pit, corrode, or rot, under normal use, for ten (10) years from the original installation date.

Dear Takenagain902
You have a very catchy name. Please read the enclosed warranty and then go throw up all over yourself like a good little boy.

Renewal by Andersen® Corporation Limited WarrantyFor Renewal by Andersen® Products and Installation
Your Renewal by Andersen® products are warranted under a fully transferable limited warranty covering parts, labor, and original installation services as follows:

Twenty (20) year limited warranty for glass
The insulating glass in Renewal by Andersen® window sash and door panels is warranted to be free from defects in manufacturing, materials and workmanship for twenty (20) years from the original installation date. Insulating glass is warranted not to develop, under normal use and conditions, any material obstruction of vision resulting from manufacturing defects or as a result of premature failure of the glass or organic seal. Slight glass curvature and minor scratches or other imperfections in the glass that do not impair structural rigidity or significantly obscure normal vision are not covered by this Limited Warranty.

If your Renewal by Andersen window sash or door panel glass is found to be defective, we may elect to either repair or replace the defective sash or door panel, at no cost to you. Such repairs and replacement parts are warranted for the remainder of the original warranty period.

Two (2) year limited warranty on installation
Installation of your Renewal by Andersen window or door products and other Andersen company brand products by an authorized installer is warranted for a period of two (2) years from the date of original installation. During this period, should your Renewal by Andersen window or door fail to perform according to our specifications due to improper original installation, we will bring the workmanship up to our professional standards, at no cost to you.

This Limited Warranty on installation does not extend to labor/services performed by anyone other than the original authorized installer, nor to the installation or repair of any finishing or other materials that have been applied to or adjacent to the product after the initial installation.

Ten (10) year limited warranty for components other than glass
The frame and sash members of your Renewal by Andersen window are constructed of Fibrex® material. All Fibrex material components of your Renewal by Andersen products are warranted not to flake, rust, blister, peel, crack, pit, corrode, or rot, under normal use, for ten (10) years from the original installation date.

The non-glass and non-Fibrex material components of your Renewal by Andersen windows and doors are warranted to be free from defects in manufacturing, materials and workmanship for a period of ten (10) years from the original installation date. This includes, but may not be limited to, components such as locks, lifts, balance systems, hinges, handles, insect screens and weatherstripping. During the warranty period, we may elect to either repair or replace any defective Renewal by Andersen products or components for you, at no cost. Such repairs and replacement parts are warranted for the remainder of the original warranty period.

The following sections provide an itemization of conditions and events not covered by this Limited Warranty, and an explanation of how to obtain help under this Limited Warranty.

General conditions and exclusions
The limited warranties set forth in this document are the only express warranties (whether written or oral) applicable to your Renewal by Andersen windows and doors, and no one is authorized to modify or expand these written warranties. All warranty claims must be made during the applicable warranty period.

ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE WILL EXPIRE WITH THE TIME LIMITS OF THE LIMITED WARRANTY TERMS SET FORTH ABOVE. RENEWAL BY ANDERSEN EXCLUDES AND WILL NOT PAY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND ITS LIABILITY WILL IN ALL INSTANCES BE LIMITED TO REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT(S), COMPONENT(S), OR INSTALLATION.

Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, or of how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

This Limited Warranty is only applicable in the U.S.A. and Canada. This Limited Warranty gives you specific legal rights, and you may have other rights which vary by state or province. See your Renewal by Andersen representative for warranty coverage of Renewal by Andersen® products purchased or installed outside of the U.S.A. or Canada.

What is not covered by this limited warranty
Some things are not covered by this Limited Warranty such as: damage caused by improper use or maintenance, normal wear and tear, accident, abuse or neglect, acts of God, any painting or staining not performed in accordance with Renewal by Andersen painting or staining guidelines, caulking, except within the installation warranty coverage period; tarnishing or corrosion to hardware finishes except as specifically noted above in this Limited Warranty; fading of colored products due to normal weathering exposure; damage caused by others (e.g., brickwash, use of razor blades, use of sealants, sanding or improper washing); damage due to exposure to conditions beyond published performance specifications; damage to the products caused by water infiltration other than as a result of a defective product or glass; damage due to condensation; damage caused by airborne pollutants such as salt or acid rain; damage caused to the products by use of corrosive cleaning agents or exposure to harsh chemicals; damage caused to the products as a result of settling or structural failure of the structure in which the products are installed; damage as a result of any unauthorized modifications to the products performed after initial installation (e.g., glass tinting, security systems, insulated window coverings, etc.); slight glass curvature and minor scratches or other imperfections in the glass that do not impair structural rigidity or significantly obscure normal vision; or minor warpage of wood and clad wood doors. Andersen may defer actions on any claim for warpage for a period of up to twelve (12) months from the date of the claim in order to permit conditioning and equalization to humidity and temperature conditions. Andersen does not warrant the performance of the low-maintenance exterior glass coating on products with High-Performance Low-E4® glass. Performance will vary depending on environmental conditions. Installation services by other than authorized Renewal by Andersen installers are not covered.

Special glazings, electric window operators, brass hardware finishes, and Andersen® art glass or decorative glass are not covered under this Limited Warranty. Renewal by Andersen painting and staining instructions are available from your Renewal by Andersen sales representative. All warranties are void if the Renewal by Andersen window or door unit is removed from the structure in which it was originally installed by anyone other than an authorized Renewal by Andersen installer. Also excluded from this Limited Warranty are labor/services and materials to paint or stain any repaired or replaced product, component, trim, finishing or other materials applied to or adjacent to the products, or other carpentry work that may be required. Applicable taxes are also excluded.

Andersen® company brand products including Andersen® windows and doors, Eagle windows and doors, Silver Line windows and doors and Andersen® and EMCO® storm and screen doors have their own limited warranties and are not covered by this limited warranty.

WINDOWMAN...YOUR A LIAR AND YOU ARE DOING A HUGE DIS-SERVICE TO THIS BOARD! Renewal By Anderson has a LIFETIME WARRANTY WITH NO QUESTIONS ASK...SIMPLE PUT "THE BEST IN THE INDUSTRY"...PERIOD.

STOP LYING WINDOWMAN!

Bellinha

The representative who came to your home was from a New Jersey company that bought a franchise from Renewal By Andersen. Renewal By Andersen makes the replacement windows for Andersen Windows and Doors. RBA also makes a replacement window for Andersen retail outlets like Home Depot etc. This window, The Woodwright, is better, less expensive (in your case it would have been in the $35, 000 range) with no high pressure sales tactics. In fact, you or anyone else can install the window with written instructions from Andersen guiding you. Stay away from the RBA Franchise.

I am looking to replace all the windows in my house and, of course, I thought of Andersen. I had a representative at my house and I loved the demonstration. The product looked really good and I was really interested. He quoted me $50, 000 price, but when I told him that I would like to think about it for a couple of days since it was a lot of money, He told me that if I made a decision on the spot that the price would drop to $35, 000. That completely turned me off. I felt like I was at a flea market. How can you sell a $50, 000 product for $35, 000? Its insane and it does not make sense. Had I accepted the $50, 000 quote, who would pocket the difference? The salesperson or the company? That is not a way of doing business.
Very disappointed of the way the salesperson did business, he was very pushy and looked like he was shoving the windows down my throat and that I had to purchase now. He was insulted that I did not make my decision on the spot.

I have been selling Andersen windows & many other windows since 1995. Of all the many windows companies out there, I have found Andersen to be the best YET! I live in central California where there are many so so window install companies. Most want to slam a vinyl piece of crap on your home and call it good, for twice the cost of an Andersen! NO one in the sate of California can offer a life time warranty. Milgard windows did it many years ago, but, the owner of the company knew he would only need to warranty 5% of them. Most people move every 7-10 yrs. Virgin vinyl with no structure to it (alum, steel) will warp and bow over time (fact). Aluminum windows will cause heat and cold to transmit into your house. Aluminum/Clad windows cant be fusion welded in the mitered corners, so they over lap them (this separates over time). All wood windows (most are Doug Fir & Pine) will rot over time in the weather. I would love to sell Renewal by Andersen again!

We have also found out, by purchasing 49 Pella Architect Series Double Hung windows, that Pella does not stand behind their products. We are now working out our differences in a court of law. As many of you may know, once you have been taken by a company, at least in Iowa, we only had 2 years to file with the court for help. We gave Pella the benefit of the doubt and nearly 2 years to fix our windows. They refused to even attempt to provide any communication unless we called every day or emailed every day. We then figured out that Pella was only "playing us" to run out their 2 year time frame. So here we sit, waiting on the Iowa Court System to play out. Our trial is set for Marion County Court, Iowa on February 12, 2013. This has been a long time coming, as we have been homeless since the fall of 2009 when we installed our Pella windows into our home. They leak water/snow so badly that we have an extremely awful mold problem when it is wet. You can see the videos that are posted on YouTube of our home under Pella Window Problems. We posted these so that other home owners could see the potential windows that they might be thinking of putting into their homes. We want to educate the population on our problems. Please do your homework!

Pella Warranty: 20/10/2 20 on glass seals 10 on non-glass 2 on install all FULLY transferable.
Pella has etched product keys in their windows since the 70's
Most window companies in my region DO charge by the opening and not by what is included I.E. there would be no charge for grids to be installed.
Up until 3 years ago the RBA website actually had a breakdown of performance comparing fibrex to wood, and the pine window (Andersen Corp) out-performed it in every category.
Fibrex is not wood, that is accurate, it is saw dust and glue, with several different material properties contributing to is longevity or quick demise.
I am located in the northern energystar region of the United States and would purchase wood clad (Marvin, Pella, Andersen) over the fibrex window 100 out of 100 time regardless of price.
The RBA (and 99% of all vinyl window companies) install practice is what is considered a pocket install where the work is done almost entirely on the ext of home and int trim is untouched. This is what has lead to the air, water, insect issues people see. The old frame from that "rotten wood window" is still in the opening, RBA just covers it with some ext. trim so that you cant see it.
The proper way to replace a window is to remove the entire unit down to the rough opening and re-insulate, seal, and trim the entire window inside and out, just as if the unit was a new construction unit without a nail flange. Flashing tape is a must. If done properly in an area where you get all 4 seasons a standard wood-clad unit will out-last vinyl every time and perform better than the fibrex windows over time.
It's fine if you don't agree, but I'm right