Renewal by Andersen
reviews and complaints

Hello, My Wife and I signed a contract over a year ago with Renewal By Andersen to install 2 new patio sliding doors for approximately $ 9300. They installed the 2 doors in October of 2021 wich we ordered screens and foot locks on each. After the doors were installed they told us screens & foot locks were on back order. When they called us to tell us the parts were in one of their Techs came out ( Andy) in wich he wasn't aware he was suppose to to bring the screens& locks with? This was spring 2022 and while he was at our house he happened to look at both doors and told us both doors were not installed properly and needed to be removed and new doors installed in their place? Well he was told by another tech. That wasn't happening and we never heard from Andy again the other Tech. Told us they would be back to make it right by installing lumber under both door thresholds wich they did over several more visits the tech. told us everything was complete and doors were installed properly? Well this past December 2022 with the sub zero weather my Wife noticed a strong cold draft leaking in on both doors between stationary panel and movable panels I also have pictures from my thermal imaging camera proving such a problem. I called again and sent out Oleg their best troubleshooting tech. Oleg told us there were parts missing from the original installation? After asking him to show me the parts missing he couldn't show me any parts that would be installed to correct the drafts? While he was there he also re-leveled both doors again after the last competent tech? Told us it was done correctly, I got home after Olek did the adjustments and found both foot locks out of line with the holes originally drilled in the sash to engage the foot locks I immediately called Oleg back and told him he acted like nothing was wrong he then told me the main lock is the only lock you should use anyway? I was immediately frustrated with his reply I said what can you do about this thinking it would require an adjustment? He then told me he would install spacers to make the locks work, I told him the locks originally engaged the holes that were drilled from the previous tech. I told him I didn't want spacers I want it corrected the right way I also said the doors were not installed correctly from the start and wanted 2 new doors installed, he proceeded to tell me the only thing he can do is tear both doors out and reinstall with a new sash on both and put back original jambs and hardware? This is definitely not alright with me and my Wife we deserve either 2 new doors installed correctly the 1st time or our money back? I'm currently still at a standstill with Renewal By Andersen with no realistic solution at hand? Please help! Al Lewan [protected]

First of all, we since have found out that we were well

overcharged. The complaint is about the damage done to our

curtains and curtain holders. The ceiling in our den is

approximately 25 to 30 feet high. The curtains had circular

antique ends to the part that droop the curtains. The installers

broke the end of two of them. When we first informed the

company they sent someone out. After a period of time, we

contacted again and a different person came out. We were told

monetary compensation would be given. We have not heard from

the company since concerning the damage.

Desired Settlement:

We would appreciate the monetary compensation which was

promised.

On 14 Sep 2022 we opened up a ticket to have 7 (casement windows) and patio door repaired calling [protected]

Specifically:
-all casement windows leak on inside of house
-1 casement window has broken lock handle
-patio door screen is disintegrating in spots
On 21 Oct 2022 Andersen window technician PH# [protected] from El Paso TX, came to house to evaluate problems, his diagnosis:
-All 7 casement windows inside seals are compressed and must be replaced
-All 7 casement windows outside seals attached to fibrex material must be replaced (disintegrating)
-Lock mechanism and handle must be replaced on 1 of the casement windows
-Will rescreen patio door with thicker weatherproof screening
Informed me he would go back to ElPaso and put all materials on order and contact me for install of parts.

Renewal by Andersen took advantage of my elderly mother whose husband had just passed away. she signed what she thought was a quote on an IPAD and was never provided any written documentation. She just got a call from Andersen that the windows were made and had to be installed. The first the contract was received was yesterday. They have now said the windows must be installed and she has to sign up for the financing company they use otherwise they will out a lien on her house. I talked to the supervisor, and asked who I could talk to above him and he said if I called Renewal by Andersen I would probably just be referred back to him. He was incredibly rude. I also found a quote for the exact door Andersen was going to install for $5,000 less. The door is not made by Andersen. They are charging my mother $42,000 for windows and a door for a small 1970 rambler.

To whom it may concern:
I am going to try and make this short and keep the emotion out of this is try to go with the facts. Even though I have very strong feelings about how my wife and I have been treated by the Peoria Illinois Andersen center.

Order windows in July of 2022. Was told they would be ready end of October.
My wife and I were insured that the job would be a professionally installed with the highest regard to even the smallest details. That Andersen would do their best to keep the current look we have with our old windows.

We ordered WHITE windows and never was shown a true representation of the actual color of the windows. No color swab, no warnings, obsoletely nothing preparing us for what we actually received. All we had to judge the color is by sales brochure published by Renewal by Andersen as the only representation of the true color of the actual product being sold. Photo enclosed.
Our Sales representative resigned from the company and we were never informed.

January 9th 2023 two and a half months late, after the end of the first day of the install my wife was extremally concerned by the outside appearance of the install. I thought that I was correct in telling her that there is no way they are going to leave it looking as it is. I told her that I am sure they are going to install a boarder around the windows and cover everything up. That this is a professional company and that is why we went with Renewal by Andersen because you get what you pay for. I said, we are paying top dollar we will get top results. We have been saving for several years to get the best. Not to worry.

January 11th 2023. I stayed out there way for the most part and work the afternoon shift as a bus driver and get home after midnight and never had a good look at the job being completed to that point. Before the crew arrived, I took a look at the job competed to that point. To my total dismay the finished product was aesthetically awful. When the crew arrived, I inquired if anything else was going to be done with the outside appearance of the windows or were they finished? To my total disbelief they said that they just had to touch up one spot where foam protruded out. But yes they were done. I informed them that this is not the look I was trying to achieve. I said even if I lived in a mobile home I would be embarrassed. That at this point I needed to speak with someone that is going to fix the problem and not to continue.

Peoria Andersen sent two individual. One I believe is a production manager and the other one is a manager, but of what?, not sure. I knew it wasn’t going to go well with them as they were racing down by street to get to my house. I had my dog out for a bathroom break. They jumped out of their truck greeted me kind of coldly then asked to see what was the problem. As I was pointing out everything to the two men I instantly noticed that they were not taking notes nor taking any pictures of what I was showing them. Just saying I see that, yep, okay. I could tell right then I was not going to be treated as a customer who just invested a huge sum of money, but as huge pain and problem that they have to deal with. I was totally shocked when they said “What were you expecting”? Then he said “This is what you order and this is how it is suppose to look.” I tried to explain to them that this is not what I signed up for and was not acceptable at all. But they continued to be combative and confrontational. I would not let them force me into accepting the job as is and told them that it needed fix. Very disgruntled they cut some materials and showed me an example of the only thing they can do for me. It did cover up the extremally poor install look but still looks very generic for the amount of money being invested.

We were at a point where I was will to accept the resolution being offered. I mention the color of the windows again because they refused to offer a solution to that concern. That is when the one men went into orbit. He said “I can see that nothing is going to make you happy and I am done with you” and waked way. I replied that I was the customer that he was here to help me. From there one can see from the video. I felt threatened for my own safety and just wanted to get away. I didn’t even have a chance to show them the concerns inside.

I am to the point where I would almost prefer another division finish the project. If this is the kind of toxic environment that is in the Peoria division then I am almost afraid of what is next. If the rest the fish stinks, surely the head of the fish stinks as well.

I have looked at other Andersen installs and it is almost looks like my windows are too small for the opening. What I have seen is a nice tight fit where everything is snugged up without the huge spaces and bridge materials with caulking to hold it into place. There is Zero visible caulking as it should be. To have caulking exposed at all, in my opinion is very tasteless and aesthetically unprofessional. Hopefully this is not Andersen’s new look. Example enclosed.

Last picture.
Joel Helmick
404 W. Walnut St.
Tolono, Il 61880
[protected]

Good day

My name is Lynn Stewart & Paul Stewart. we have a vacation house at 1124 W Stokes Street in Chins grove NC, 28023. We purchased a door for out deck back on 7/6/22. We fly in on 7/6/22. To have the measurements taken and did the contract for financing with Green sky. I Lynn Stewart was approved for I believed 18,000 dollars, My cost was 12,000 thousand dollars. Fast forward well fly down for install. They didn't have the screen portion it didn't fit. Now its a run around. However green Sky has requested 2 payments affecting my credit score. I need my screen asap. We are flying in on January 12-15. I want my screen NOW YESTERDAY!Please send asap while we are in town. I have a lot of respect for this company Please Help US!

Hello, my name is Lahoma Nasym I had windows and a front door installed at my home at 3908 Hermans Lake Court Florissant Missouri 63034 in March of 2022. My front door is missing a side plate which was not included in the installation when the install was so called completed. I paid 40,000 dollars for the door and windows and I receive unprofessional work done at my residence. I have reached out to you all by phone and email since April of 2022 to no avail with this neglect being made right or complete. I thought when I purchased the windows and doors I was dealing with a reputable company whose word had Bond but I guess I was wrong. I have never seen such disregard for the paying customer in my life during business with a purchase that's an investment in my home. To be lied to that an associate would be visiting my home to take care of this matter and haven't showed up yet is disturbing to me. I would like to know what You all will be doing to correct this problem. You have My information on file so please take care of this matter or I have no other choice but to go to the media and have legal representation to solve this in a court of law,

I contracted to have a bay window installed. I was told that it would be approximately 6 month wait which was fine with me. I had ask the sales person how much glass space there would be that is exclusive of the frames and posts. He couldn’t tell me. Other companies could. I calculated it my self. That is not my major complaint.

Major complaint - after about 5 months I got a call and was given an installation date. I was told all blinds and drapes had to be removed and all furniture was to be moved away from the window area. I did that. I received a second cal about 4 days before the scheduled install date as a reminder. At about 3PM the day before the agreed on install date I got a call that they couldn’t make that date. At about an hour after the call I got a second call that it would be either the day after the original date or the following day and that I would get a call at approximately 2PM the next date to tell me which of the 2 days they were scheduled to install. When I didn’t receive a call at 2 I waited until 3PM and left a message. Called again at 4PM. Called again at 5PM Called again at 6PM. Apparently they don’t care about good customer relationships once they make a sale

We had Double Hung and Slider windows installed over a year ago. We LOVE the Double Hung windows as we've never had issues with flies coming in. The slider windows we have had issues from day one. We asked if we could get the double hung windows, they wanted to try new Saches & screens. Those were replaced this Spring & summer. We are STILL having issues with flies coming in & our windows have been locked. It's getting so frustrating as the General Manager will not call us back.

Got my door a year and a half ago. It was fine for the first 8 months, then it warped. 4 months later, my new replacement was installed, but wrong. Another replacement door was ordered, waited another 4 months for installation. Before the installer left, I told him it was extremely hard to lock and unlock but he said there was nothing he could do. This is so unacceptable and I would like a full refund.

I have complained directly to them with no results.

We had an old Pella bay window in our home that needed to be replaced. We contacted several vendors but finally settled on Renewal By Andersen #735 Mechanicsburg PA as they were the only vendor who promised to "replicate the existing Pella unit to perfectly match the other windows in the home" during a sales visit to our home on February 2/2022. At this time we were given a price for the one "custom" bay window of close to twelve thousand dollars. We were somewhat shocked at this price for a single window but as we were assured it would completely match the existing Pella unit, we gave a down payment of 3792 dollars for the work to proceed. A technician came to our home on February 8/2022 and spent a considerable amount of time carefully measuring the Pella unit, and assured us the replacement window would be match the rest of our home exactly.

June 19/2022 was scheduled as date for installing our "custom" window...installers arrived promptly at 8 am and proceeded to remove (and destroy) the existing window. Later in the morning they attempted to install our "custom" frame and it would not fit in the prescribed opening they had cut in our home. Several phone call were made by the crew and I asked them to verify that they had the correct window as it looked narrower than the old Pella frame. After more cutting of our home, a second attempt to fit the frame also did not work leading to more cutting , and finally on the third attempt the frame was in place and again I questioned if it was the correct part. The rest of the installation moved ahead and it was about 7pm when it was complete...11 hours to install one window?. ...then the crew asked for the balance of the cost to be paid before they would leave!

July 13/2022...Heavy rain today resulted a water leak in the "custom" window allowing rain water to run down the internal wall of our home. Contacted John Craft at Mechanicsburg PA who arranged for a crew to come out July 14/15 to fix this leak. This crew completely removed all the exterior trim, flashing and insulation and replaced it with different materials than what was used in the initial installation. I again questioned whether this was truly a "custom made" window as it did not match the rest of our home as promised.

August 16/2022...A technician arrived from Mechanicsburg to perform a "leak test" on the window. I showed him that I had dimensionally checked the "custom" window and that it was in fact a full 3 inches narrower then the original Pella window in was supposed to replicate. He took photographs and said we would get a call from Mechanicsburg about this. No call was ever received by us.

August 30/2022...Called John Craft at Mechanicsburg about having had no response to the August 16th complaint. He scheduled a visit to our home for September 7/2022.

September 7/2022...John Craft arrived at our home. I showed him clear dimensional and visual evidence that the "custom" window was not the correct size and he agreed with my statement. He said he would check into it and get back to me.

September 7/2022 to current date. I have made many calls to John Craft regarding this situation with no meaningful response...calls have gone ignored ...promises to "check and get back to you' have not happened...I have repeatedely asked for someone to compare the original dimensional record of the old Pella unit to the production drawing of the "custom" window supplied, but this request has been ignored...in one call from John Craft on September 28/2022 he told me that your manufacturing manager stated that he had done "the best he could" making the new window, and John indicated that this is the end of the matter in Andersen's opinion. When I objected to this statement, John Craft said he "would contact his manager to call me on September 29th to discuss this issue" but, as usual, there has been no phone call from anyone.

In my opinion, we either have the wrong window here or an individual took it upon themselves to change the conditions of our purchare agreement without our knowledge or consent. The basic error in the new window is that the visible glass width of the centre panel is 27 inches whereas the original Pella window is 30 inches. This difference of 3 inches effects every other part of the bay window. Externally, your crew had to fit very wide trim panels to make up for the narrower window. Internally, the plastic grids between the glass layers are only 9 inches wide compared to 10 inches in the old Pella unit and all the other windows in our home, so the new window sticks out like a sore thumb adversley effecting the appearence of our home and also potentially effecting the resale value of our home. Also we have a handmade antique stained glass panel which was hanging in the old Pella unit but will not fit in the narrower new window...to date we have been unable to find anyone who will look at reworking this very rare item.

In conclusion we feel that we have been given false expectations about the capabilities of the Renewal by Andersen "custom" window building program, and now have been abandoned by Renewal by Andersen to live with end result of these false expectations... a 12000 dollar gross disappointment.

There are multiple areas of concern from the time we ordered the products (20MAR22) until the initial installation (not completed) (02SEPT22) of the 3 products at our home to go into detail on this format. By the way, only 2 products were installed. The 3rd did not come with the rest of the order. Apparently, it is on backorder and no one informed us of that.

We would be more than happy to communicate the issues with you IF a representative from RBA would contact us.

It has been over a week since the installers (NOT RBA employees) started the project and no one from the office here in St Louis has contacted us. We have left voice mails, messages with office staff, and a final text to the manager of the local store (L.K.). We did get 1 voice mail message from the manager after repeated calls for service during the week. I left a voice mail and sent a text to that number he left for us. No response as of 09SEPT22 @ 1100.

After all the issues with our service - it would be appreciated if we got a call or visit from the office stating that they acknowledge the issues, apologize, and come up with a course of action to correct the many discrepancies.

Nothing!

Please assist us in correcting these issues.

I have included just a few pictures of some of the issues.

Thank You Very Much for your time and immediate attention to this request.

Monday, 25 October 2021 - I was up and ready for the installers to come. At 8:30am I still had not heard from them or the company so I called Wayne to see if they were coming. He told me he would make some phone calls and see. We went back and forth in phone calls and finally around 10:00am the installer called and said he was on the way. Once he got to my house, it was only him to do the project. Therefore, he told me he was only doing the 4 small windows (2 in the living room and 2 upstairs in my daughter’s room which were right above the living room ones). When he was wrapping up to leave for the day and left, the following pictures (attachment below)will let you know how he left the windows. These are the windows in the living room and the way they were left the evening of the 25 October 2021. As you see, they were not secure, so therefore I didn’t sleep well because of the insecurity of the windows in the living room and I couldn’t put my security system on. Yes, I was tired Tuesday because of the lack of sleep. Also on this same day, upstairs in my daughter's room, the windows were worst in that you could see straight outside on the sides. Therefore, bugs could come into my house. I got some painter tape and put around the windows where the openings were. Throughout the day I was in contact with Wayne. In talking to Wayne during the afternoon, he told me that a supervisor would be coming out, but as the close of the day the supervisor didn’t show. Tuesday, 26 October 2021 – When the installer got to my house it was him plus one other. They worked on the inside of the 4 small windows and the large window in the back. I told the main worker that he was going to have to finish the front because I am in a HOA and the front can not be half done. Later that afternoon Herbert Steverson (field supervisor) came by and I told him of my dissatisfaction of the workmanship of the windows. He said that the reason the 4 small windows were not complete was because the worker ran out of the foam. In addition, I told him that before they leave today the front had to be finished because of the HOA. Mr Herbert assured that the 4 windows and the 2 large ones in the back would be completed before they left for the day. In talking to Mr Herbert, he said they would need another day to complete the project. At this point I was frustrated and unhappy with the way things were going. Now, there is another issue, I was told by Rosalind that this project would take 2 days. I make sure I was free for these days (Monday and Tuesday, 25 and 26 October 2021) and on Tuesday, 26 October 2021 they were saying they need another day. That was a problem for me. I really didn’t have any more days to give. Because I knew this had to be done, I changed my schedule on Saturday, 30 October 2021 (which put what I was supposed to do behind) to get this complete. Just to note, that appointment which I had scheduled for Saturday, 30 October 2021 can’t be done for another 3 weeks and not sure, as of now, if that is possible. Saturday, 30 October 2021 - the worker got to my house around 9:35am. This time there were 3 installer total. They had 3 large windows to complete (in the front over the front door, master bedroom and computer room). I didn’t sign the completion document because I need to talk to someone higher up to let them know how dissatisfied I am with the way things were carried out and the way things were done. Lack of communication, security and not being consistence with having the project completed as stated. There has to be some type of compensation with the way things were carried out and most of all the insecurity that I had to endure Monday night. Monday, 1 November 2021 - I received a call from Mr Robert in regards to this document and he said that he had received the document. He said he was getting ready to go to a conference and would get back with me once he returned from a conference. Tuesday, 2 November 2021 - I received a call from another representative to see what was going on. I told him that Mr Robert called yesterday and said he would get back with me when he returned from the conference. The representative said “yes, he would be in contact and I would make sure he does”. Wednesday, 10 November 2021 – Sent a follow-up email to Rosalind to let her know that I haven’t heard anything from Mr Robert. Monday, 27 December 2021 – Received a call from Mr Robert in regards to trying to close out the count. I mentioned about some type of compensation for all I have been through. He said once the project is completed we would talk about it. Also in the conversation he told me that he would get in contact with Mr Herbert about coming out to do an inspection. Mr Robert also mentioned that the crew that came out to install were not working for them anymore. The following week, Mr Herbert called and scheduled an inspection on 11 January 2022. Tuesday, 11 January 2022 – Mr Herbert did come out for the inspection and the following was founded: inside - missing screws, windows not sealed, frame bent screen not secure (they were able to fix that); outside – was not sealed good and properly clean on the windows in the back. Mr Herbert did the report to be sent. I asked for a copy but he was unable to give me one because he did it on his phone and had no way to send it. Also he told me he was going to send it in and it may take up to 6 weeks before anyone will be out to fix the problems. (may take longer) In addition he did tell me that the ones that installed the windows would NOT be the ones to do the repairs, “they no longer work for us”. Wednesday, 12 January 2022 – Made calls to Ms Robin and Mr Robert to see if I could get a copy of the report. Has to leave a message but around 12:05 Ms Robin called back. I told her what I wanted, and she was going to email Mr Herbert to see how to get it to me. Thursday, 3 February 2022 – Called again Mr Robert to request a copy of the repair report. left a message @ 10:23am. Also called Robin to inquire/request again a copy of the repair report. left message @ 10:25am Friday, 11 February 2022 – Received a call from Robin to let me know that she would be sending an email to me on Monday, 14 February 2022 with that was on the repair report. Wednesday, 16 February 2022 – as of 12:50pm I haven’t received an email in regards to the repair report. I called Robin @ 12:52 and she forgot but said she will send in 10 minutes. Wednesday, 9 March 2022 – received a call from a representative arranging an installation appointment to make repairs. The date is Monday, 11 April 2022. Monday, 11 April 2022 - received a text to confirm that the workers would be out on this day. After they came and looked at the windows it was discovered that the big windows in the back were bow. Also, as I went out in my back yard and looked up at the outside of the master bedroom window (see picture below) it was not put in evenly. Monday, 11 July 2022 – called Robert to let him know that I would have to reschedule the appointment that was set of 22 July 2022 due to me not being able to be available. Robin called back and we agreed to the reschedule for Friday, 15 July 2022. Friday, 15 July 2022 – Mr Herbert came out to replace the big windows in the master bedroom, computer room and pink room. After doing that I pointed out the window on the outside of the master bedroom that was not set in correctly and then he looked at the others and observed the L trim on 2 windows needed to be redone and the brick mold on the windows in the back. Therefore, another repair ticket had to be done.

As of today's date, still have repairs to be done. I am tired and unhappy with this!

Started May 2021 is when they first came to measure for the door.

They came to install the door, the original measurements were wrong.

I had to wait months for a new door to be made.

January 2022, a new door is finally installed but the one that was installed was damaged. And they installed it anyway.

I called them the next day. We did a video call where they took pictures of the damage.

Another new door was ordered.

May 2022, they came to install it but that door didn't even get out of the van because it had major dents in it.

Another new door was ordered.

June 2022, they came to install the door. But they brought a storm door not a kitchen entry door.

And now here it is July 2022. I have had to call them twice. Because just like always no one every calls me. They say they will call me but no one ever does. And when I finally reach someone they say I was just about to call you.

And now they tell me there is a shortage with the manufacturer and they have to idea when I will get my new door. I can never reach a manager.

I always see commercials saying how the customers satisfaction is their number one priority but I feel like they could care less. They've been getting my payments on time and I just don't know what else to do. This has been going on for so long and I am beyond frustrated!

This started in 2019 by ordering this door. It has been a total disaster and uphill battle to get the correct door replacement. The door I have now has a chip about 1.5 inches long at the top.

We have had to have all the weather stripping replaced and that just happened two weeks ago. The door knob was coming apart because it was installed backwards.

Having paid 11,800 dollars for a door with a chip and waiting 2 yrs to be told that it was on back order or that the company would not replace it.

Numerous phone calls to talk to someone in management has been extremely frustrating. They will not answer and will not call me back.

I would not recommend this company and wish I had never done this.

While I may understand delivery time may have been impacted by covid (We were assured delivery to be Aug, 2021 and did not arrive until Feb, 2022), I do not and will not accept what has followed since:

1. The follow up requests for repairs and service have not had any scheduling for two months despite repeated contact. I have sent photos which you are now receiving.

2. I have "daylight" showing through the casements.

3. The casing did not even attempt to create a reveal of 1/8"-3/16".

4. The finish of the casing was atrocious and requires that I redo, even if the casing had been correctly "revealed."

5. The windows were not centered vertically and I am unsure if the bottom is even sealed.

6. The outside trim has come loose and is bowed.

7. There were dust leaks NOT associated with the open casements.

8. The outside caulking is and awful brown/gray color. I am unsure as to whether I can paint over it when this house is painted white.

9. Damage was done both inside and outside to the block walls when installing.

I will be blunt. I am going to contact an attorney. I did not spend over $17,000 for this kind of workmanship. I suggest Anderson get someone out here ASAP and get these repairs addressed to my satisfaction.

Through my son, a year ago, we chose Anderson because it was one of two of the best window manufacturers in the country. I expected quality work as well as being storm proof. Now I am not so sure.

[For what ever reason my Mac photos would not all down load. I have more if you want.]

If you live in MN I 100% suggest you do not buy from Renewal By Andersen. We were lied to by Ryan the salesman, Rick the project manager and jerked around by Tim the install manager. We were sold a dream of having the best windows, the best install team and the best customer service and so far we have received none of those things. First we were very upfront as we have an older house that we want all of the trim to around the windows to match and were told after the purchase that wouldnt be the case as they couldnt match the trim. We were then thinking about not buying the windows but were told since our project was so large (70k+) that why would throw in the trim so all of the windows match. Come to install week and we were told that we were wrong and they were only replacing the trim on 3 windows. The other issue was 1 window was ordered with privacy glass when it wasnt supposed to be and the wrong french doors were ordered. We also have MAJOR issues with EVERY door and window have scratches, chips, nail holes, and scuff marks. The install team also did a HORRIBLE job with the caulk around the windows and doors on the outside of the house. They left black scuff marks on our walls and floors, didnt clean the windows, and there is caulk on doors and walls. We were told oh this is normal we just need to have the service team come out and fix it. We were also given some basic compensation in them replacing the stops in each of the window (but again we were already told this was happening) and that we would get 4-5K in compensation for the wrong product being ordered. We were also told we would be getting up to 2k in compensation for exterior painting but because they caulk was so bad the estimate came in more than that and they refused to cover the addition. We were also told it would be a couple weeks to get the service team out, nope a month and half we have to wait. My advice is dont buy from Andersen go elsewhere. Worst buying experience of my life!

Several years ago, I purchased several windows from Renewal By Andersen. I was satisfied with the quality of the windows and the installation process. As a result, I recently purchased several additional windows which were recently installed.

As I've previously commented, I was very dissatisfied with the fact that the wood surrounding the windows is not stained. When we spend this amount of money for your windows, I expect full service. As a result of this issue, I have advised several friends to not buy your windows.

After staining the wood this weekend, I am now even more dissatisfied. After applying multiple coats of stain, the wood trim does not take up the stain as well as the window wood. As you can see by the attached picture, it's a pretty significant difference.

I thought you should know

Our project of a full house replacement of windows and doors started back in August of 2021. We were told installation would occur in Dec 2021 and it didn’t start until Feb 2022 It’s been very difficult because we’ve had little to no communication as to when the job will be finished. It’s now the beginning of May and we were told the communication would get better but it hasn’t. We are so dissatisfied with the front door but were told “it is what it is”. There’s many small aesthetic issues as well that we’re still waiting on. Every ounce of communication we’ve had with them has been at our effort to reach out to them. The worst thing is that now our financing has come due and we are forced to start paying the bill without resolution. We don’t know where to turn next. We thought the job would be done before our bill became payable. What recourse do we have when they’re getting their end of the deal?