Renewal by Andersen review: 11windows, $37,000, false claims and home damaged

Renewal By Anderson Elizabeth Scheduling 4/14/2026
Thank you for holding. I'm just one moment while I get you over to Elizabeth OK

You
Right, thank you

Renewal By Anderson Elizabeth Scheduling 4/14/2026
Thanks Thank you for calling renewal by Anderson home of the nation's best warranty coverage. All calls are recorded for quality and training purposes. Please hold while I try to connect you. Hi Miss Miller

You
Yes

Renewal By Anderson Elizabeth Scheduling 4/14/2026
Hi, my name is Elizabeth. I'm the service manager here and I just wanted to get you on the schedule for the screen and the spacers so the service portion of your job can be taken care of that side and then the sales department will take care of all your other concerns.

You
No, because the service department you're talking about two items and nothing was done they didn't have the screens they didn't have three of the aprons. They did not do the caulking they did not do the insulation and they did not do the cleaning. There is a video there is a video with your worker before he left my house and it is recorded and he was there saying that it wasn't all done yet and still he left my house and sit in this report that was emailed to me the next day saying that everything was done except those two things and I was like I hit the video and then when I look at the form that he submitted where it says NA why didn't he have me sign it and he did it the next day because he knew it was a lie so it's not two things and I don't understand why everyone keeps saying that even when I told Victoria that yesterday and I emailed her the documents and. The recordings why everyone thinks it's only two things, and the other stuff wasn't done

Renewal By Anderson Elizabeth Scheduling 4/14/2026
OK, so we OK so we do have the screen we do have on there that unit 10 3 needs to be re- insulated and we need to bring some lock spacers what caulking needs to be done

You
Throughout the house from the from the third time and since this has been elevated to the Better Business Bureau and the credit reporting and escalate it too, I guess we'll know by Anderson management everything like there is air coming through every single window that you guys did at 11 windows the two in the two persons that came to my house the

Renewal By Anderson Elizabeth Scheduling 4/14/2026
OK

You
supervisor and his supervisor they came they felt it and so all of that was supposed to be redone and it wasn't that service. That's not anything about billing that service the insulation, the the sound all that stuff the cocky it was so bad and I guess she may not have told you the full story before that gentleman left my house as last time we walked through my house and we saw the great caulking that wasn't done we went up to the second floor there. Is pictures from the initial installation of pink and blue little pieces of paper little stickies we went into the upstairs bedrooms they're still there and I said to him there's no way you did the caulking and did the apron because the papers would be off. He said oh I guess we forgot to do these rooms.

Renewal By Anderson Elizabeth Scheduling 4/14/2026
OK so we can absolutely have somebody come and do the caulking and what's going on with the aprons

You
The aprons are scratched and even in the rain videos, your guy says, and I think his exact words I can't stand these [censored]ing aprons. They are useless. That's your person speaking to your employee and that's how you send them to my house. They didn't have coverings on their feet they didn't put coverings in my house. They moved my furniture. They scratched my floor in and out. It was raining and wet that day. I have a picture. They left a whole entire framing open because they did replace one they left it open for two hours at 40° temperatures no tarp no protection nothing And so you want me now for the fourth time to let people who are going to lie falsified documents, thin information that they know is incorrect and I'm supposed to trust now you wanna send somebody else when you contract your advertisement everything says we do it right the first time yet your people falsified documents and lie because there's no way that you would be calling me saying there was only two things when the gentleman who left my house the last time knew I had a recording and knew that these things weren't done, especially the bathroom the bedrooms upstairs So why would I let y'all come back when they're gonna lie they lie they don't protect my home. They don't do what they say. They don't arrive on time. It was supposed to be from 8 to 4. He arrived at 9: 15 and he said to me, oh yeah that's just the window so he arrived. His other person didn't arrive until after 10 o'clock so when I was supposed to have two people do this so we could get it done that wasn't in the ring video that I sent Victoria the management to everybody else it says he says on there I'm gonna go get such as such apron. The guy says well good luck they're not labeled and they're probably not in there if they're supposed to be custom-made why wouldn't they be in there? I had an appointment that was rescheduled twice. Why wouldn't they be in there but lo and behold you're calling me because they weren't in there so everything was not ready to do the job. Y'all said y'all were gonna do because otherwise why wouldn't that apron in that window be in there.

Renewal By Anderson Elizabeth Scheduling 4/14/2026
OK, I definitely understand that you know there have been some mishaps in the past and there are some things that should not have happened so what I'm calling in regards to is I'm calling to try to make everything right this is the first time I'm speaking with you. I do apologize for everything that has happened in the past, but let me move forward and do everything in my power that I can to make sure everything goes right moving forward. I don't I. I definitely will talk to the supervisors of the gentleman that we're out at your home last time so that they are aware of all of these issues

You
Yeah,

Renewal By Anderson Elizabeth Scheduling 4/14/2026
and what I can.

You
I said when he sent me that paper, I replied to him with all the videos, the recording and everything so he knows so whether or not and I guess they didn't tell you guys because again you're calling and tell me about two when he know it was more but again you're not getting the fact of you guys disrespect me you damaged my home you don't do the job. You don't bring the materials even though I take out my time in my day to schedule around to get this done and you're just thinking how long but you know you've never talked to me. We'll get it done right this time. What makes you different from the other four people that I've talked to that said we're gonna make this right

Renewal By Anderson Elizabeth Scheduling 4/14/2026
Because I don't, I don't mean to sound you know full of myself, but when I make a promise I come through on it

You
I have I have document extensively and I don't have it right in front of me. I can tell you the other person that I spoke to the two gentleman that came to my house. This is the installation manager the installation supervisor plus his boss I think it was I have it written down but they told me this and so then now we are 6 1/2 months later and I'm still trying to get this done but again please listen to me. Just think about this. I had an appointment y'all canceled it I had another appointment whoever rescheduled so this was an appointment. We had it from January to April. OK we got it but then y'all didn't even bring the stuff like how do you want me to expect that it's gonna be OK when they didn't bring what they came to do. How

Renewal By Anderson Elizabeth Scheduling 4/14/2026
So let me ask you this how what would you like me to do moving forward?

You
I want that it has just been escalated. I'm going to replied yesterday to the consumer report and whoever the customer service person that's contacting me on behalf of renewal in Kenya. I sent that information I sent him the falsified document that did not have my signature even though he was there with the video that acknowledging that though things weren't done and yet he sent that form saying everything was done so it is up to the legal aspects of it now of management of renewal by Anderson my credit card company, Better Business Bureau, and consumer affairs because this is ridiculous but the last blood.

Renewal By Anderson Elizabeth Scheduling 4/14/2026
So you don't you don't want us to come in an attempt to to finish all this work that we asked we

You
But you did

Renewal By Anderson Elizabeth Scheduling 4/14/2026
we absolutely can can finish this work. I do apologize that the people that were sent out there did not and they did not take the time the care the respect or anything for your home. I can send different technicians out. It's a father son duo who they do. They respect people's home they put on shoe covers. They put tarps on the floor they'll you know we can. We can make sure that all of this is notated so there's no questions.

You
OK, wait a

Renewal By Anderson Elizabeth Scheduling 4/14/2026
On if that's

You
minute wait you're selling points on your

Renewal By Anderson Elizabeth Scheduling 4/14/2026
necessary

You
commercials. You say you're you're supposed to do that anyway regardless that's just like I open the door and get in the car. Why was it OK that these people these two gentlemen just came in my house and didn't do that like I understood you're saying we have this person but if this is the

Renewal By Anderson Elizabeth Scheduling 4/14/2026
So that is that is that's that that is that is the

You
standards it wasn't done.

Renewal By Anderson Elizabeth Scheduling 4/14/2026
commercial for the install there I'm gonna be honest with you about 99% of our customers they don't require us the service side of it to put on shoe covers or plastic or anything like that so I do apologize

You
Oh my God, oh my God

Renewal By Anderson Elizabeth Scheduling 4/14/2026
Cell So again

You
I get what you're saying, but I don't get it because if you're saying well we know if they have to come and fix something they really don't have to put on shoe coverage and protect your floor and protect your furniture like they went back-and-forth outside. It was wet muddy so when they went and walked in my grass and walked in the mud and came in and then walked in my house, you're saying it was OK because it wasn't an install.

Renewal By Anderson Elizabeth Scheduling 4/14/2026
No, it's it's definitely not OK. I'm not saying it's OK that is not what I'm saying at all what I'm saying is shame on them. I will alert their bosses of the phone call. I am not over the service technicians. I'm only over the people in the

You
But let me so if you just say something

Renewal By Anderson Elizabeth Scheduling 4/14/2026
office miss Miss Miller please, Miss Miller. Please let me finish. Please let me finish. I have let you speak. Please let me finish

You
OK, OK

Renewal By Anderson Elizabeth Scheduling 4/14/2026
OK. So I definitely understand those gentleman did not respect your home and that is something that I am going to be taking to their bosses. I unfortunately don't have the power to you know talk to them or reprimand reprimand them about that. The only thing I can do is like again like I said I can try to make this right moving forward. I can try to get your project completed in a timely manner. I know that this has been extended out for a very long time, but I would love to be given the opportunity to make this right. So I can schedule you with two other gentleman and I can document in there so there's no question at all that shoe covers are to be worn runners are to be put on the floor and if there is an opening that is open for an extended amount of time that we put up a zip wall and we can get everything done that is needed on your project

You
I apologize for cutting you off before so I just really need understanding and the clarification as the commercials you said the commercials is where they come in and protect the floor and put on shoe coverings but not when they come in service my home correct

Renewal By Anderson Elizabeth Scheduling 4/14/2026
90% of the time from what I've heard in the field is that customers don't ask our technicians to put on shoe covers I'm not in the field with them. I don't I don't know that for sure. I know that when the installers go out they most of the time put out put on shoe covers our services. Most of the time are only about 10 15 probably 30 minutes at most. So again, I do apologize they should've used common sense So again, I do apologize and I can put that in the notes in the service so that there are no questions

You
So I'm not sure of how you're gonna remedy something when you keep thinking that it's only a screen and a sash when we are also

Renewal By Anderson Elizabeth Scheduling 4/14/2026
Again again, I said that we can we can do the caulking we can do the aprons I can add things to the service. This is just what I had in front of me and apparently the notes that the technician put we're not what was left to be done and again shame on the technician for putting notes in there that we're not correct so I do have the caulking on there and I do have the aprons and the air coming through the windows.

You
How many windows do you have at the air is coming through

Renewal By Anderson Elizabeth Scheduling 4/14/2026
I'm just gonna have them check all 11 that you ordered And I can get two gentlemen scheduled Wednesday, May 6. The arrival will be between eight and 10 depending on traffic.

You
OK What I'd like to do is I like to reach out to you? Mike, my credit card dispute department and just talk to them and then can I give you a call back tomorrow?

Renewal By Anderson Elizabeth Scheduling 4/14/2026
What would you need to reach out to your credit card dispute company for

You
Because I don't want it to seem like I just don't want it, but I also don't want you to have to be taken off another day of work and go through this again and my time is just as valuable as you guys And I

Renewal By Anderson Elizabeth Scheduling 4/14/2026
Absolutely

You
don't I don't Think that speaking to you as a person who coordinate versus having the install manager and supervisor, who had came to my house and said these were gonna be done like he saw it we have the videos we have the pictures so basically we're to the point where you know I have 90% of defective windows and everything like that and it's just in the mindset of what we're just gonna come in. You know wipe it down and clean it and put some cock on it. We're talking about taking out the windows, putting in the caulking because they are not soundproof they're not windproof and I'm just not sure of how you're gonna have two people come and do it for probably six hours when it wasn't done before so I just want to engage with them because I paid $35,000 and I want $35,000 of quality work. I'm tired of the runaround and I'm tired of you know everyone blaming everybody else and then I'm tired of you know the standards changed from Well. They aren't required to put on foodies because it's just a service call but common sense would tell you if there's mud and you're walking in. Why would you walk in somebody's house and track mud and and everything but it's just something I just need to talk to them about so I'll do that and I'll give you a call back tomorrow.

Renewal By Anderson Elizabeth Scheduling 4/14/2026
OK, I will hold this date until the end of the day tomorrow so yes please do give us a call

You
OK, thank you