The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Andersen Windows & Doors Customer Service


Andersen Corporation

100 4th Ave. N
United States - 55003

Customer Support Phone Numbers

+1 800 426 4261(Customer Service) 0 2
+1 888 888 7020(Windows / Patio Doors) 3 0
+1 800 933 3626(Storm Doors) 1 3
+1 651 264 5150(Head Office) 0 0
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat8:00 AM - 4:00 PM
Sun8:00 AM - 4:00 PM

Andersen Windows & Doors Complaints & Reviews

Andersen Windows & Doors / storm door

Irishman5486 on Aug 21, 2018

My brand new door slams shut because the screw holes for the door arm are too big for the screws provided. As a result, the arm doesn't have proper tension on the door and it provides little to no resistance. Andersen customer service tells me I need to modify the door and they won't...

Andersen Windows & Doors / storm door glass exploded

Jack2018 on Aug 6, 2018

Anderson storm door glass exploded and shattered into pieces suddenly. It was just 14 months since it got installed by Lowe's. Anderson said no warranty for glass. I thought Anderson was good window glass product brand but obviously I was wrong. I googled this issue. It seemed it happened...

Anderson Windows and Doors / patio henged door..400 series

Valloreo on Jun 6, 2018

We ordered a henged patio door unfished pine interior.. Door has 3 coats of stain and I noticed on the trim on the top is a different color and wood texture is different.. So the color isn't the same on other parts of the door.. Trim looks defected.. I would like someone from anderson to...

Andersen Windows & Doors / patio door

Harry41 on May 30, 2018

When door was installed it would not close. It took a year but Anderson did replace one of the panels so the door would close. However the new panel would not lock. After more than an hour on hold the support girl said that was an alignment issue and was not covered by the warranty and...

Andersen Windows & Doors / anderson 3000 series door

Dennis Roehm on Apr 16, 2018

I purchased this door about five years ago and the hinge plate is washed out, which makes the door droop. Thus the hinge came loose, this washed out the screw holes. I called Anderson and was told this is not covered. I'm alright to pay for some of it, but I believe 65.00 is quite a mark...

Andersen Windows & Doors / series 2500 storm door

Joe Home Owner on Apr 3, 2018

The pre-drilled holes for hinge to mount are in the wrong spot. If I put the hinge on using the pre-drilled holes the the hinge will not properly fit in the space between the door edge. When I call the number on the package for help what I get is somebody who will read the install...

Andersen Windows & Doors / installed windows by anderson leaking - and no call back!!!

rebeccajnichols on Mar 15, 2018

windows installed by Anderson- now leaking. numerous calls placed with NO return calls. installed at 120 Sakonnet Rd Portsmouth RI 02871, installed about 5 years ago. a call to Barbara Beaumont would be nice. This was confirmed- still under warranty when Barbara called. Rep stated she...

Andersen Windows & Doors / anderson 4000 storm door

Lowee on Nov 29, 2017

I bought 4 Anderson doors from Home Depot 2 Entry doors and 2 storm doors Installation went well on three doors but the 4000 storm door was a disaster The installer could not get the screen out in order to put in the glass I called Anderson and they sent me a replacement handle. They claimed...

Andersen Windows & Doors / anderson vinyl clad double hung windows rotting in bottom corners

Leslie LP on Sep 4, 2017

We built our home in the end of 2000 and installed Andersen double hung vinyl clad windows. I've been noticing paint cracking along the lower corners on the inside for years. Finally I noticed the cracks were really covering black rotten wood. I have 29 of these windows in my home and I...

Andersen Windows & Doors / replacement part cost, procedure, and customer service

David Millson on Aug 24, 2017

I need to replace the bottom half of a 200 series Anderson window and inquired with their customer service to find out that the part I need which is probably about 1/2 of the window costs more to replace than the cost of buying a new window. It's actually 50$ less to purchase the whole...

Anderson Windows and Doors / anderson storm door

Kellygroom on Aug 21, 2017

Hi I purchased two Anderson (empco) storm doors(serial number 0021637035) from Home Depot and the doors are already falling apart. I already replaced the piece that holds the door from swinging open from the wind several times cause it isn't strong enough. The screen came apart on one door...

Andersen Windows & Doors / Andersen windows

Matthew Frasier on Mar 9, 2017

I have installed 11 windows in my home but when the gentleman came to give an estimate I was told he was putting in 12 windows because I wanted all my windows to be done he stated that two window will be done in in one frame so it counts as one but he lied. Then he put it on two different...

Andersen Windows & Doors / Casement windows 400 series

spkrohn on Feb 27, 2017

I built a new home in 2000. I noticed some discoloration on the inside of my andersen windows. Upon further investigation I found that they had been rotting from the inside probably from the first day they were installed. When I removed the trim board I found nothing but rotted wood that...

Andersen Windows & Doors / window

Tessa Mccall on Apr 12, 2016

Such a HUGE DISAPPOINTMENT. Brand new house and one of the windows fails. Look out window one day and the sash is hanging off literally. Andersen is called and replacement window is ordered. Installer shows up and comes down and says he cant replace the sash until we removed the plantation...

Andersen Windows & Doors / Emco/Andersen series 400 storm door

Vonj on Dec 2, 2015

Bought and had installed on October 20, 2015 a storm door from Home Depot. Paid for installing too. Came out installed, within one month door not closing properly. Called Home Depot 11-20-2015 and they sent installers out to house on 11-30-2015. Installers said wind damage made the door...

Emco-andersen / storm door

Mittie Jackson on Dec 18, 2014

I purchased an Emmco storm door for my front door. The model number is 0908113239. After a few years it looked as if someone had damaged the door. A closer inspection indicated the the shell of the door was defective and the inside of the door was coming out. This was evident on both side...

Andersen 200 Series Narroline Gliding Patio Doors / Quality of manufacturing

Sprink71 on Dec 15, 2014

We built a new house in the fall of 2013. During the winter of 2013 & 2014 we noticed major air infiltration coming from our patio door. Both upstairs and down. Contacted the supplier and they had both sets of door panels replaced. The door panels, due to lack of quality assurance...

Anderson Windows and Doors / Not TDI compliant

Kevin Kelley on Oct 31, 2014

I purchased 2 of the Anderson Windows and Doors series 200 sliding glass doors with impact resistant glass from Home Depot. . I received them Monday and called the TDI (Texas Department of Insurance) windstorm inspector to set up the installation which they (or a windstorm approved...

Andersen/exterior Storm Door / Door falling apart purchased 2010

Joe M. Thompson on Jul 29, 2014

Storm door was installed in 2010 in basement of subject home. After 4 years, the door is falling apart. Spoke to EMCO representative and stated that I should complain at this site. I am requesting a replacement door. This door is left hinge size 281/2" x 741/2". Serial number i...

Andersen Windows / Old and new windows

itsalwayssomething on May 8, 2014

Ok, had 23 andersen casement windows since 1978. Worked well, no leaks ever, no drafts, for 15 years. Slowly, handles and cranks went one by one, weather seals, one by one. Finally had enough by 2012 with super storm sandy, lost lots of seals and gas. Over all, except for handle usage, i...