We purchased our windows to replace Crank outs on North side of house thinking that would be the wisest position to save money in Winter. After a very long demonstration, and told we qualify for Energy tax reimbursement, which we found out Mo. does not offer. Windows were installed in October 2017, by an elderly man who brought his wife and son to the job site, later was told he was fired. In January 2018 we were experiencing quite a breeze, winds from the North at 25 miles an hour, we had to put plastic over them, like the old ones, because they were leaking air so bad, in basement and upstairs bedroom, felt like air-conditioning was on! Also we were told 4 windows did not need "new frames" because our frames were fine, got charged for full frame replacement anyways, we did get reimbursed for full frames, 4 double hung windows cost $8000.000 dollars!! We were never told they placed a lien on our house, until we received a letter stating lien was removed, from Green Sky who took over the loan. The windows are worse then the original crank outs! I finally reached out to Renewal By Andersen and spoke to Debbie, receptionist, in January 2018, who asked if "we noticed this before the phone call?", I said "yes, but thought maybe we did not have them closed properly, plus they are supposed to be warrantied for life?" Put plastic back up and had installation manager out( Brad Southard and Steve.) I took about 100 pictures as proof, and in January 2018, Brad came out to witness, returned in March with Steve, both Brad and Steve who came out confirmed "bottom was not sealing could tell by the sound, also saw the smoke from incense blowing sideways and upwards on all 4sides and all 4 windows, and has had issues with manufacturer and others complaining as well." We have had them out more then several occasions, we were told to get pictures of the breeze, which I did, , January 2018 as well as having the 2 representatives here who witnessed it with their own eyes, we were told back then, that they had to order parts, they put a couple of felt pieces in corners. Said sashes ((?) Would have to be replaced, were being ordered because they were too small, , but too cold would have to wait for warmer weather, so siding didn't crack, that did not happen either. I finally received a call from receptionist on January 30th 2019 and spoke to receptionist Debbie, who explained " wanted to stay in touch, part's ordered when in, will call", On 4/12/2019, Brad's assistant called to say " still fighting corporate, wanted to stay in contact." On 5/22/2019 Debbie called to advise Josh will be taking over the situation, 5/23/2019 Josh promised my husband that they were finished fighting corporate about"who was going to pay for all 4 replacement windows and ordering them today, even though they knew it would not be us who would pay, either Renewal By Andersen or Corporate would take 4weeks to make new ones and 2 weeks to install, no later then 6/20/2019!" On 7/152019, I received a call from Josh, "Somehow all pictures have been lost!", 1 month after "upgraded windows were supposed to be installed", I was shocked when he referred to the windows as " upgrades, not defects!" I Informed them that these new windows are not considered"upgrades" since they are replacing old version which had "defects, ", since 1 -2 months after installation.. Have been arguing with them since March, I have requested Corporation information which they will not give out. Per Josh, "They will just shoot me an email and start process all over!" I have found the original pictures, I will be sending again to Josh today, 6/22/2019, even though 2 employees were here to witness the air leaks. I don't know if our next step should be small claims court? Since we have paid off half of the loan already.
