DoorDash
reviews and complaints

Hello,

I am writing to voice my displeasure with your Customer Service Team. On March 25, I ordered from a local restaurant in Houston, Tx, Frenchy's Chicken ($15.40). The order was unusually late. I received a text that it had been cancelled. I immediately ordered from another restaurant, Stack Burger ($15.89). When I went to the app to check the status, I saw that the original order was cancelled (refund supposedly issued), then rerouted to another Franchy's. That order was subsequently delivered. However, the Stack Burger order was also delivered. It was never my intent to spend over $32 for a Fast Food lunch. I only ordered from Stack Burger because DoorDash informed me that the original was cancelled.

I called today, April 3, on the status of the refund for $15.40 from the Frenchy's order. After approximately a 35 minute wait, I was informed that the refund would not be issued. I am taking the time to write this complaint because this is an egregious act of poor customer service.

I don't expect a response. You have lost a previously loyal customer.

Kind Regards,

Darryl Thomas

My recent experience ordering from Taco Bell through DoorDash was extremely disappointing. The delivery was delayed, the order was incorrect, and the customer service was unhelpful. I had high hopes for a satisfying meal, but unfortunately, it fell short. I would recommend exploring other options for a better dining experience.

I'll be brief, but I happened to make a human mistake and not set the correct delivery time on my order through their website. I wanted my meal at 11:30am and not 10:20a today. There is no option to cancel the order or make changes to the ETA. You can only add more items to the order for additional fees. (how convenient) There is no customer support phone number on the website either, at least one that is visible or readily available for these situations, I actually had to use their chat service, worst mistake EVER! After explaining this to this representative, he stated he could not help me with the ETA or the refund because the order had already been placed. If the order was cancelled, it would not be a full refund. Additionally, he implied I could call the restaurant and complaint and go from there. Why would I go through all this when all I wanted was to change the ETA. Their system is broken, I have cancelled my dash-pass monthly membership too. This is the 4th time I've used them and there's always something, but this just was all I needed to cancel all.

On April 5, 2024, I ordered, through Door Dash, from Wild Thaiger SH Pad Thai and 1 Crab Island for a total amount of $36.92. First Door Dash sent my order across town rather than to the address I put in with my order and second they delivered only the shrimp pad thai. I emailed the owner of the restaurant who said because I ordered from Door Dash, he didn't have my payment information to refund it, but I would have to contact Door Dash. I contacted DD this morning and they declined my request for a replace order of the Crab Island or a credit without a reason. Additionally, their website says the delivery fee for this address is $3.00 and they charged $5.99. What a racket.

Then I tried to work through this through their chat function and they cancelled the chat and called rather than work it out via the chat I requested.

I will let the restaurant know and hopefully they will do what is right.

P. Daigle

i need help to get back into ky account ok either instacart or doordash … im in a very hard situation with life financially and mentally. when i try to get in contact wuth both doordash and instacart to fugure out why my accounts are deactivated they wont tell tell me its gery hard being freshly 18 and beung on my own financial services struggling in this world that we kive in today

I am tired of doordash always (3 times a weeks) they insist on the driving identifying yourself, then when they can't identify you so they blocking you from working, each time they block you it takes up to 3/5 days.

Then calling customer service is a joke as well,

I've been hung up on every time I call.

Basically everything about this site

This has been a problem from day one.. I'm done

I am sorry but if these people who work with door dash are coming to public places or anywhere else for that matter they need to know english. I should not have to translate through a phone because they do NOT speak english. You should not be able to hire drivers that cannot speak english. Because that to me, means they do not understand the law or traffic devices because they cannot read them.

Now whoever delivered Door dash #9030034 from Wendys to a resident here at the manor... He could not speak english at all & had me talk to his phone to translate. That is unacceptable customer service. It was something so simple as "leave it here, they went on a road trip. They will be back."

This is the 2nd time I have had to complain! I will take further actions if this continues.

I ordered subway, delivered by doordash, it was the wrong order. I called store, they said I had to contact DoorDash for resolution. I chatted with DoorDash customer service and was told I would receive a full refund within 3 days. On day 4, I still had not received refund, so I called DoorDash back. I was told I would receive the refund within 2 more days and was given a reference number. I called 3 days later because I still had not received the refund, and was told they had no record of my refund request (I have screen shots saved of the online chat from day 1 — which I have attached), and they had to contact the store. I asked several questions about my previous calls and why they would give me a reference number if it meant absolutely nothing. I was then hung up on by the rep.

Well gorgeous likes to refuse to give refunds toys at were purchase on their behalf and give the money to the driver that brought us the wrong order and than take the food back and door dash refused to give us the money back for there mass up and I think they have went down hill bad this isn't t the first time they refused to refund the money back to my card but instead give to the driver as a tip for basically getting free money for something he did and screwed up on I think this needs to be handled and I hope this does their Justice

DoorDash, Inc.

Oct 31·Automatic Payment

− $45.56

Paid with

MasterCard Debit Card x-8200

You'll see "PAYPAL *DOORDASH HY-VEEGR" on your card statement.

$45.56

on October 31, 2023

Ship to

Toni Sams

100 West Jefferson Street

Macomb, IL 61455

United States

Manage DoorDash, Inc. payments

Transaction ID

5TC40605SH285463G

Seller info

DoorDash, Inc.

[protected]

[protected]@doordash.com

Invoice ID

7rykq18n

Purchase details

Purchase amount

$46.73

Total

I have no idea what this is for. I live alone. So, I can't understand having a food purchase that costs that much.

This door dash company is horrible they owed me a refund and overcharged my credit card. I had called for my refund 5 days after the delivery and they told me it was too late for me to get a refund because I waited too long lol only a very shady company would ever so such a thing. I filed a complaint with the better business bureau and I am trying to post these reviews to make people aware that this company is not a desirable one to do business with very shady and very shifty definitely use another delivery service if you value your hard earned money

I have done many many orders and deliverires for your company as a driver I have also been Top Dasher and had no problems with my 2 years of working with you. I was actullay doing doordash gigs as my full time job, Bavk in May 2023 you Deactivated my account for no apparent reason.

I waited the 90 day period being patient now it has been months I have appealed and appealed and contact you several times My complaints is as follows:

1. Poor communication

2, no verbal or written notice prior to being Deactivated

3. No consideration with all the work I put in in helping your company succeed the deliveries as need\ed

Please contact me asap and I would like to be reactivated asap my dasher info is

Ernest Keith jr

115 Burney Mills road

Cjarlotte, NC 28433

[protected]

[protected]@gmail.com

On November 2 2023 I ordered 2 Italian Sauage classic pizzas from Little Caeser's Web site. About 20 minutes later I get a text message that my Doordash driver was approaching with my order. I go outside and wait then 6 minutes later I get another text message saying Larry has confirmed your order was delivered. I called Doordash and asked for a supervisor because I know their spill I went through it last month . They tell you that they are sorry you didn't receive your order and they will refund you. Just like last month No refund. I got a voice message from doordash supervisor apologizing for this and was told there was no picture proof the order was delivered. I have video evidence the driver never showed. Once again, I did not get my refund. I called Little Ceaser's to let them know they could thank doordash for them losing a longtime regular customer.

Place order from berry fresh on 11/5. My order was wrong.

Called customer service. Could not get through phone system. When I finally go a rep, old barely speak english. Very rude. Repeated and repeated my info. Could not ge it, hung up on me. Tried 3 times to get through phone system. I'm a heart patient don't need the stress of this rude incompetents.

I finally go to someone, again rude. Said supervisor would cal back,

Do dash is a rip off, no service. Over charging resturants.

The email is invalid, conic support does not take messages. No customer support.

Ordered a product from a reputable shop and an Asia lady from door dash come to my door and delivered two cheap rubbers that cost approximately $3 and stole my $118 dollar headsets. I truly hope that the Australian Government closes door dash down permanently. Now they can't get my headsets since they don't have any in stock. Door dash is a big rip off.

On 10/10/2023, we ordered 2 meals from Sonny's BBQ in Tallahassee, FL. The Door Dash delivery driver, Aaliyah, only delivered one. We called Sonny's and they knew the order. They said they specifically told her the order was in 2 bags. When we contacted DoorDash, they said it was a Sonny's problem. Now the "Dasher" got a free meal, the tip, and her fee! We will never use Door Dash again. Unfortunately we have no control over who the restaurants use.

October 1st I placed an order from Babas Famous Philly Steak & Lemonade in the app for a Crispy Philly Steak. I paid for extra cheese, extra onions and hot peppers. What I received was a ridiculously wet inedible Italian Beef that went straight to the garbage. I contacted DoorDash within 5 minutes and was told nothing could be done: no replacement and no refund and they hung up. I called back 4 times asking for a supervisor to no avail. I emailed the pictures of both sandwiches 5 times and still no response. Yes, the order was 8 days ago but you can’t just hijack a person’s order and make them eat whatever is delivered. Worst customer service I’ve ever seen and this is the FOURTH time this has happened in the past six months.

Yes I order some food though door dash that was kfc my hole order was messed up they gave me things I didn’t order and charged my card but door dash don’t want to give my refund back it’s on my receipts and I have pictures of everything I got fromKFC and they have back service and smart mouth the man hung up in my face and said you not get no refund

Driver states she (Sara) came to Kaiser Permanente to deliver food to nurse. she text and stated she had arrived, but didn't give her location or make and model of car to identify who and where she was. I responded asking where are you. later she responded I took to long and left she stated she left food at register. I called store five guys at 8901 apollo way they stated driver never returned I am requesting a full refund at this time.

This morning I placed an order via the Petsmart app, and selected the same-day delivery option for 3pm to 6pm which is through DoorDash. Everything was fine up until the delivery itself took place. The DoorDash driver that was appointed to me by Petsmart, "Anas" was not very professional at all. He was preoccupied on his phone, he did not provide me with a bag for my order, and he left my front gate wide open, which was not the way he found it. Unfortunately I am unable to rate this DoorDash driver through Petsmart, but I'd greatly appreciate it if this behavior did not continue, as this has happened to me before. Thank you.