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Renewal by Andersen

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Customer Service

9900 Jamaica Ave., South
Cottage Grove, Minnesota
United States - 55016

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Complaints & Reviews

Renewal by AndersenRenewal by andersen window frames

Spent Thousands of dollars in 2013 for window replacements. Two of the 2nd floor window frames are falling apart. It seems that thet were put together with caulking rather than a more permanent hold. None of these window have been abused...waiting for the rest to fall down. Have called Renewal by Andersen many times ... no response after leaving many messages.
Eli Doucette - [protected]@outlook.com
32 Westwood Dr., Simsbury, Ct 06070

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    • Lo
      Lorrainemarie Sep 24, 2020

      I am having the same problems. I also have condensation on my picture window. Shoddy installation!
      Next to impossible to get them out here to correct the problems that I am having.

      0 Votes
    Dec 24, 2019

    Renewal by Andersen — disappointing

    I am writing to identify a problem with a RBA Installation of a Front Entry Door. We have tried working with...

    Renewal by Andersensliding glass door

    We requested a quote for a sliding glass door. The rep comes over fairly late in the evening and it lasted 3 full hours. At the end, he tells us that the deal he's offering is void as soon as he walks out our door, so we had to make a decision on the spot. Even though they say their quotes are good for a full year after. So we felt pressured and agreed to it.

    During the 3 hours, we selected a color for the outside as well as the inside of the frame. However, it was installed with the frame inside as natural wood, which we then had to paint ourselves. The door cost over $6, 000.. we should not have had to paint it ourselves.

    About a month after the install, we get a call from a rep telling us that we have to schedule an inspection by the city and that our city permit was about to expire.. if it expired, we would have had fines. Not only did they not tell us that we needed an inspection or the timeline of the permit, but the information that we needed (permit#, etc) was not provided to us until that call, so we couldn't have scheduled it before that even if we wanted to.

    Now, about 2 months after install, the sliding screen on the outside is sticking. We requested service. The rep calls to schedule the service and tells me I need to take a picture of a sticker on the frame and text it to them. There is no sticker. I asked why they don't have the info on the sticker on file, he said "it's the customer's responsibility". He then said that if I can't find it, it may delay the service if they need to order parts. I tell him that it doesn't make any sense that they don't keep the info on file or that they didn't tell us about this when they installed. He didn't really offer anything other than "sorry".

    A few days after the install, I got a request to submit a review. At that time, the only issue we had was the frame wasn't painted. While it was annoying, it wasn't a huge deal, so I left a decent review. The next day, I get an email from the "customer service manager", Greg Haden. Of course, thanking me for the review. By this point, we had the call from them regarding the inspection requirement and I emailed him back to complain about the issues we'd had. To this day, a month later, I have not heard a single word from them.

    If I could take back the original review, I would. In lieu of that, I will be sure to tell everyone I know of our bad experience. Additionally, we will not be purchasing any more products from this company. They clearly don't care about their customers.

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      Renewal by Andersenmy door was measured wrong by the final measure guy.

      I had 11 windows and 1 patio door replaced and the final measure guy insisted that the sales guy didn't know how to measure and he changed the size of my door. The day of the installation they did all of the windows first and then started on the door. They took the old door out and when they tried to put the new door in it was 2 inches to tall. They tried to convince me to allow them to cut 2 inches off of my header which I refused. They then took 4 hours to finally board up the opening. I then had to wait 1 month for my correct door. During the 4 hours of nothing about 20 flies came into my house and my air conditioner broke. I had to call a air conditioner guy to come on Sunday to fix it. I would like a 10 percent discount on my windows. My name is Ellis Edwards II and my phone number is [protected]

      my door was measured wrong by the final measure guy.

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        • Lo
          Lorrainemarie Sep 24, 2020

          Awful company. I made the worst mistake going with them. I also had a boarded up door because of a mistake they made. My windows don't fit properly. All new windows and they have to have weather stripping on them. Run, don't walk away from this company.

          0 Votes
        May 14, 2019

        Renewal by Andersen — charged 20% penalty after cancelling window order one day late.

        On 4/1/19 a sales rep. sold me a Bay window after a 3 hr. presentation. I made a snap decision for which I...

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        Renewal by Andersenbroken latches

        renewal by andersen of albama
        dba Integrity Home Services LLC
        108 COURT WAY 1
        PELHAM, ALABAMA 35124

        KEN REIS WAS THE ONE IN CHARGE We signed agreement in October 4 2018
        with them. Windows were finally installed in January 24 2019 We had four latches (black) that were broken. He told us he would come back and replaced. We told him not to go to any trouble just send them to us and we would replaced them. As of 4/25/2019 we have not received them after several emails and was told they were not in. We paid almost 16, 000 dollars for these windows and have been patient. Also they left two containers of window trim and etc that are about 20 feet long and left in our garage. Please help if you can. Attached is photo of the latches we need

        Candace Williams
        1312 Lytelle Circle
        Anniston, albama 36206
        Phone [protected]
        email : [protected]@aol.com

        broken latches

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