Masonite’s earns a 1.8-star rating from 1 reviews and 18 complaints, showing that the majority of customers are dissatisfied with their doors and products.
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Doors are crap.
Worst door ever! Bought 4 identical patio doors, one leaked on day 1 of install. Had a contractor come and they tried adjusting, even went as far as completely removing and reinstalling, still leaked. Rep for the company came and ended up sending their crew and got it to stop. Within a month, it started leaking again. When contacted the office second time, they said the original fix was the doors sweep was put on wrong from the factory, but when I talked to contractors, they said there are NO sweeps on patio doors that open outward...lied to. Now they want to say house settled..now some of the other doors leaking, comes in past the door seals. Doors only about 1 year old and doubtful they will last another, very poorly built.
Recommendation: Stay away
Masonite Complaints 18
Door warped opening a gap
The door was installed less than five years ago by Lowes. Never really sealed. Gaps would open and close with the season. Noticed this winter the top of the door apparently warped and the gap is almost 1/2" allowing cold outside air to enter the house. Lowes says installation warranty is for only two years. Masonite says not covered by warranty if a clear coat was not done within two years. Totally absurd. This product is over priced crap.
Desired outcome: Replace the door.
Health and well being
Well over the last few months masonite of pittsburg ks don't care if you have a doctors note or not they point you always and don't care about your health at all the bosses always get into your face and jump your butt over their mistakes the company always has break downs everyday of the week this is a on going thing since my husband started to work there also no sign on bounces...
Desired outcome: Fix theses issuces
Fiberglass door w/sidelight
We ordered this from Home Depot, prehung. My contractor finished the install yesterday - it was basically a rebuilding of the entire entryway, which had 60 year old wood double doors. We get late-afternoon sun on the door. It's 94 degrees today, and, though my a/c is on, my entryway is WARM. The new door is not, though the hinges are. But while the glass is double pane it doesn't work well. I am disappointed!
In addition, the plugs that cover the fasteners that hold the window in are stained too dark a shade. So there are 14 1/4""pimples" on the door's window frame. Same with the sidelight.
I am really unimpressed.
Desired outcome: Ideally, they would do whatever needs to be done to make the windows better insulated (maybe they forgot to extract the air, or didn't add argon gas?). Also, they would remove the plugs and finish them in a matching color.
RESOLVED! I feel terrible and need to remove some of my complaint.
Turns out my contractor did not adjust the door sill (on the threshold). By turning the adjusting screws (as per the install instructions) the sill raises to meet the sweep under the door. THAT's where the heat was leaking from, NOT the door or windows in the door.
I'm still not thrilled about the color match of the doweling, but that's pretty minor in comparison!
Photos must be expanded to see the problem clearly.
Is Masonite Legit?
Masonite earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Masonite. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Masonite has registered the domain name for masonite.com for more than one year, which may indicate stability and longevity.
Masonite.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Masonite.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Masonite.com you are considering visiting, which is associated with Masonite, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Masonite website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Adult content may be available on masonite.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Masonite's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 22% of 1 complaints were resolved.
Driver competence
At 3.40 pm today my husband and I were travelling on the M1 near junction 35/35a.
For some miles one of your Masonite vehicles was travelling behind at a very dangerous distance. My husband put his hazard lights on to warn them of their dangerous driving, however they ignored them. It was very busy but there was plenty of opportunity to overtake.
The vehicle registration number was DK77 VFF
Desired outcome: If you take this matter seriously, as I believe you should, you can contact me on the number below. I have nothing to gain by making this accusation.
Custom Entry Door
Ordered a Masonite door from Home Depot January 3rd. This was supposed to take 3 weeks to be delivered. 5 weeks later we received the door. The door was the wrong size, holes were drilled which we didn't ask for and paint is peeling after less than 2 months and not being exposed to elements. Masonite refused to issue a refund. Home Depot is going to honor the refund which they shouldn't have to but we are thankful they are. Now, to find a different door manufacturer...
incomplete door delivery order
Hi,
We purchased 6 doors from Home Depot for delivery to the address: 580 Georgia Ave, Palo Alto, order number [protected]. On Friday 3 doors were delivered and this is delalying our project.
We call and customer service is unable to support by providing any details on when the rest of the three doors will be delivered to us.
This is bit frustrating as there is no one who could give us exact status of the remainder of the delivery.
Can you please help with giving use exact details and expedite the deilvery. We are also being provided with wrong logistics companies and no one has any clue.
Thanks,
Jayendu Jayendu
Phone: [protected]
glass insert in fibreglass door shifted
Double fibreglass entry doors were purchased from Masonite and stained by a local refinisher. Within a year the glass insert shifted in both doors which exposed fibreglass that had not been stained. This makes these expensive doors look terrible. Glue is also seeping out onto the glass. I am embarrassed when people come to our house.
We purchased this door from Glenmore Millwork in Kelowna, Canada and had it stained locally. Glenmore did the installation. We reported this problem of the glass shifting to them within a year and they did not receive any support from Masonite. We have asked them for help for five months and are not going to social media.
masonite fiberglass entry door. size: 35 6/8 x 79
Attention Customer Service: The top window with the casing has slid away and moved down. Malfunctioned. Poorly constructed. This door was installed 10 years ago and the window has been sliding away for the past 5 years. I am getting tired of looking at it! Would Masonite Corporation please sponser a warranteed door/window replacement? Thanks! Look forward to hearing back from you. Keven Moelker [protected]@att.net
steel entry door
We ordered a steel entry door 6 weeks ago from Home Depot. After 3 weeks, got the door and the inner metalwork was scratched up, like the metal was dragged across the ground before being put between the panes of glass. We went back to our local HD who were very helpful and ordered a new door. Waited another 3 weeks and picked up the door tonight. Well, guess what? It's all scratched up all over the metalwork with the metal exposed through the black paint. So, despite knowing we complained about and asked for a replacement for door number 1, they sent a replacement with the same issue. Clearly no inspection happening, nor do they seem to care about producing a product of quality. Avoid Masonite.
French doors w/mini-blind inserts
Purchased two Masonite French doors with the in-door mini-blinds. I've had the doors 2 years and in that time both doors have failed twice, both times due to mini-blind malfunctions. The first, a year ago, Masonite sent two complete doors, Home Depot did the reinstallation all at no cost, as I would expect.
The second time, which is still ongoing, both doors again failed, for the exact same reason. This time Masonite send just the mini-blind inserts, and I am expected to do the actual installation myself. I'm in discussions with Home Depot but they don't want to do the work, at least not without charging me labor costs to install, and Masonite won't respond to my question about sending the complete door vice inserts, nor my complaint about the whole process. This has been going on for well over 6 weeks now.
Their claim and customer serv ice is terrible.
Exterior door & frame
I purchased an exterior door and frame which was suppose to be rot resistant. 20 months latter the door frame had rotted. The purchase ticket clearly stated the door jam was rot resistant Masonite. I filed a complaint and the Masonite representatives claimed it was not calked properly voiding the warranty. The supposedly rot resistant jam is made of a...
Read full review of MasoniteNew custom made exterior door that was not made correctly
I ordered a custom made exterior door with sidelite from Masonite through Home Depot. It cost me 1500.00. It took 4 weeks for them to build and deliver the door. I proceeded to install the door a week later. I have installed many doors in my lifetime and this is the first one that I have run across that has had this problem. The top corner of the door...
Read full review of MasoniteWarranty / Defective Door
I bought a Masonite fiberglass door that was custom due to the rough opening. As other household priorities took place over the door install, the door was left in the original strapping/packing and stored vertically in a dry place for a little over two years. It never occurred to me that the door would be defective as I have 4 other Masonite doors installed...
Read full review of Masonite and 1 commentDoor warped, Hinges, They Dont Honor Their Warranty
Masonite Door Company / Broadwater Wholesalers or Galliher & Huguely Do NOT Honor Warranties
Do NOT Buy Masonite Doors, Terrible Customer Service & Attitude, And They have made up every excuse not to Honor There LifeTime Warranty
I purchased three new doors from Galligher & Huguely Lumber & Hardware last year on Blair Road NE, Washington DC. They get them from Broadwater Wholesalers in Pennsylvania (BWI) and they make the door frame, hang the door, add the hinges and door sweeps, and glass you ordered. BWI buys the actual door from Masonite Corp. in Florida. Both Masonite & BWI offer a Lifetime Warranty on the door I purchased. When I received the doors from Huguely, and they were installed, one was warped, so I called them. They came out to see it a few weeks later. Than they contacted BWI and they came out a few weeks later. I had painted the two doors a day or two after they were installed but not the warped door. I was told by Huguely that BWI told me not to paint the door for about 5 months to see if it warp back. After waiting the door was the same but by then the hinges on the doors were also rusted and the door sweeps were all broken. After arguing for months more, they finally sent a man to fix all the problems and order a new door which they came back and replaced a month later. Six months later the same door was warped again and the hinges on that door had rusted again. When I called BWI, they said they were not going to repair it again and refund my money and tell Huguely to sell me a different door and take there doors back. I said NO< these have a lifetime warranty and I do not want to have to pay again to have new doors installed. So I called Masonite and told them the door warped and put in a warranty claim. They asked for pictures at first but than said BWI was handling the issue, which I told them they were not and Masonite should warranty at least there door. I was informed at Masonite that a Ms Ranell Margaret Tinsley [protected])was now handling the claim and its being reviewed by there legal counsel, Donald Tyler (cell-[protected] or home [protected]). I asked why legal was involved in a warranty but they would not say. After a month, Masonite finally gave me an answer, stating since I did not paint the doors the same day they were installed, the warranty was void. They said I should go to the company who installed them improperly because they come with a sticker on the doors which state the doors must be painted the day of installation. I said BWI replaced this door, so why is my installer the blame, BWI installed it and didn't paint it. Even though there doors come primed which should be enough to keep the door from warping, they say they must be painted the same day they are installed. I told them it was painted the following day which was in 24 hours, but they are not caring. I also said there literature says it must be painted within 45 days of installation but they don't believe it, but I have the literature and since I spoke to there attorney Tyler, I told him I have the document and would bet him 100K that I do. Than he said, you had the door replaced once by BWI, so that is all they are obligated to do in it's lifetime and this is how he interprets there warranty. I asked him to show me where it remotely states this but he would not be cause it does not. Than he said the door was installed incorrectly, but they have never been here to see the installation, so how can you arbitrarily say this. So far, they have done everything to NOT warranty there door. There is nothing in there warranty that says, if you buy a door from them it must be installed the next day or it cant be left out in the rain for a month before you install it. Masonite sells these doors already pre hung to Home Depot and Lowes, and they sit there not painted for months. If the painting instructions are not on the doors when they get them from Home Depot or Lowes, how would you know to paint them the same day. A homeowner may take longer to install a door and not finish for two days and not paint it to the week end etc because he works. It seems all three companies have conspired together not to honor there warranty. Any company who send out a wood product unfinished or not sealed at least are ***. I have read endless complaints about this same issue involving Masonite. You need to file a complaint with the Federal Trade Commission. If they get a lot of complaints they will look into it. I would never tell anyone to buy from Masonite or BWI or Galligher & Huguely or a Masonite product from Home Depot or Lowes for the same reason. Masonite gives a Lifetime Warranty on the door I bought and because I did not paint it the same day it was installed, they are voiding all warranty? Since I said I can prove I have documents saying you can paint it 45 days after installation, they are trying to add excuses. When I received the doors, I never saw any papers on the doors about painting them. Even in Home Depot or Lowes, people pull off stickers or they can fall off. They have no proof that these doors had any stickers on them. I ordered custom size doors and Huguely had me sign off on the dimensions, door swing etc but not the painting warranty. Don't Learn the Hard way, Just DONT buy Masonites or the Other two companies Products.They must get many people calling there corporate CEO etc because any time I call the CEO or Corporate Officer, once I give my name, I get transferred right to there legal.
The complaint has been investigated and resolved to the customer’s satisfaction.
Anderson is a great company, and they stand by their warranties.
Bought several products in the past, and will continue to buy in the future.
I too have had the same problem
I too, am questioning why I bought a Masonite door?
Please DO YOUR SELF a favor.
Please evaluate the pictures below from Masonite very carefully.
You may acquire a similar one to the pictures below.
Do Not Honor Warranties, Use Any Excuse
Do NOT Buy Masonite Doors, Terrible Customer Service & Attitude, And do NOT Honor there Warranty, Each time I prove there excuse is not valid, they make up a new one.
I purchased three new doors from Galligher & Huguely Lumber & Hardware last year. They get them from Broadwater Wholesalers in Pennsylvania (BWI) and they make the door frame, hang the door, add the hinges and door sweeps, and glass you ordered. BWI buys the actual door from Masonite Corp. in Florida. Both Masonite & BWI offer a Lifetime Warranty on the door I purchased. When I received the doors from Huguely, and they were installed, one was warped, so I called them. They came out to see it a few weeks later. Than they contacted BWI and they came out a few weeks later. I had painted the two doors a day or two after they were installed but not the warped door. I was told by Huguely that BWI told me not to paint the door for about 5 months to see if it warp back. After waiting the door was the same but by then the hinges on the doors were also rusted and the door sweeps were all broken. After arguing for months more, they finally sent a man to fix all the problems and order a new door which they came back and replaced a month later. Six months later the same door was warped again and the hinges on that door had rusted again. When I called BWI, they said they were not going to repair it again and refund my money and tell Huguely to sell me a different door and take thererdoors back. I said NO< these have a lifetime warranty and I do not want to have to pay again to have new doors installed. So I called Masonite and told them the door warped and put in a warranty claim. They asked for pictures at first but than said BWI was handling the issue, which I told them they were not and Masonite should warranty at least there door. I was informed at Masonite that a Ms Tinsley was now handling the claim and its being reviewed by there legal counsel. I asked why legal was involved in a warranty but they would not say. After a month, Masonite finally gave me an answer, stating since I did not paint the doors the same day they were installed, the warranty was void. They said I should go to the company who installed them improperly because they come with a sticker on the doors which state the doors must be painted the day of installation. I said BWI replaced this door, so why is my installer the blame, BWI installed it and didnt paint it. Even though there doors come primed which should be enough to keep the door from warping, they say they must be painted the same day they are installed. I told them it was painted the following day which was in 24 hours, but they are not caring. I also said there literature says it must be painted within 45 days of installation but they said it does not, but I have the literature. So far, they have done everything to NOT warranty there door. There is nothing in there warranty that says, if you buy a door from them it must be installed the next day or it cant be left out in the rain for a month before you install it. Masonite sells these doors already pre hung to Home Depot and Lowes, and they sit there not painted for months. If the painting instructions are not on the doors when they get them from Home Depot or Lowes, how would you know to paint them the same day. A homeowner may take longer to install a door and not finish for two days and not paint it to the week end etc because he works. It seems all three companies have conspired together not to honor there warranty. I would never tell anyone to buy from Masonite or BWI or Galligher & Huguely. I handle warranties every day in my business, and have never not honored a warranty. Even if the warranty is out of the warranty period a few days or week, I still would do what I can to help, but Masonite gives a Lifetime Warranty on the door I bought and because I did not paint it the same day it was installed, they are voiding all warranty. I sell wood furniture, and if a customer wants it without a finish, there is no warranty because they know wood can split or warp and they have no idea what a person may do to it before finishing it. But this is told to them in writing before they buy it. When I received the doors, I never saw any papers on the doors about painting them. Even in Home Depot or Lowes, people pull off stickers or they can fall off. They have no proof that these doors had any stickers on them. I ordered custom size doors and Huguely had me sign off on the dimensions, door swing etc but not the painting warranty. Don't Learn the Hard-way, Just DON'T buy Masonites or the Other two companies Products. The President of Galligher & Huguely sent me a statement which said. "They did not sell me those door unit's, I bought them from them".
The complaint has been investigated and resolved to the customer’s satisfaction.
Door Rotting
Warranty claim denied. They installed the door sweep incorrectly. It protruded out from under the door and pushed against center mullion. (a centerhinged patio door) This caused side of door compression gasket not to seal. Allowing water to build up on the center edge of door sweep that was sticking out and center mullion. This water caused the center mullion, door stile, and inactive door stile to rot. I was unaware of the damage until I went to paint before winter arrived. I took pictures sent them in. They cited every reason to deny the claim. Most of the reasons were not in the warranty .pdf nor installation/care .pdf's. I contacted Home Depot to help me out but they are taking a who cares attitude. This is corporate America at best.
If you check the internet you will see dozens if not a hundred similar complaints about Masonite Fiberglass Doors rotting, mold and/or warping after just a short amount of time. Some complaints arose within months after the doors were installed. Masonite does not stand behind the warranty they provided to the customers - lifetime warranty on my door. These doors were represented as 'high end' and cost 3 -5 x more than the other doors Home Depot had for sale. Home Depot doesn't care what they sell. In my case the local store three times returned my door before it was even installed. Home Depot Corporate offices knew or should of known Masonite was selling inferior products. Complain to your state Consumer Protection Division.
Leaks weather elements
I had Masonite french doors installed three years ago. The seal around the doors and in the middle is just a bad design. The astricle that meets the doors in the middle allows rain, wind, and other elements inside. Every time it storms I have had water come in on my wood floors and cartpet. I can also feel the air flow around the doors. I have had three sets of astricles sent to me and replaced and still didn't solve the problem. I had a representative sent out to fix the seals around the doors and still the doors leak elements inside. I had new weather stripping sent to me and replaced and still I have problems with elements leaking inside the doors.
I also have bought the same doors in 2009 and first time it rained there was water leaking from the windows and into my house. They sent someone out to repair the leaking in the windows and has been ok after the repair, or so I thought. I opened the door and my pant leg hit the end of the door and chipped a small corner off the bottom inside edge of the door and wow the bottom part of the door inside of the metal door is wood and the wood it rotten about 3" up and across the bottom and looks like both doors are the same way. I called Home Depot where I got them and that has been 8 days ago and nothing is being done about it. I called Masonite and was told that the door needs to be painted to have any warranty. Wow so the first leak didnt do any harm and the guy that came out and fixed it did stop it from leaking into my living room but not into the door but because a metal door that has only primer on it will cause the metal to soak the wood is what I was told? Poor customer service through both Home Depot and from Masonite. Can't build a good door don't build them any more.
I bought a masonite French door and I'm having the same problem with water coming in the house . Call the manufacturer said it's because I didn't paint the door. I have water coming into the miniblinds glass and Rod the bottom of the door. Then the company said that the gap in the middle piece were the two doors meet and then I emailed the company and the company said that they reviewed . And the company said that they wouldn't cover the door.
Masonite, it was well documented on the internet from 2006 to 2011 as selling inferior merchantise and then ignoring customer complaints. Many of their products were sold by Home Depot. They paid Home Depot extra money to have big displays, when HD employees told the Atlanta offices that they doors were inferior Home Depot customer service did absolutely nothing. I don't know why all the bad complaints against Masonite have 'disappeared' but they are a scam operation at best.
I'm having two problems with my Masonite door. 1. there appears to be adhesive creeping out from around the window and 2. there seems to be a "chalky" substance that randomly appears on top of the paint. The chalky stuff wipes off, but it comes back in about a week and makes the door look "comoflauged" from a distance. The customer is unimpressed... Masonite customer service has yet to even respond to my concerns.
I bought a Masonite Door, fiberglass with two sidelights manufactured in Dickson, TN. and experienced a similar failure. The door was a special order from Home Depot and cost excess of $3, 200 plus installation by a Home Depot contractor. Within two years the door was warping and cold air was coming through the frame. The doors themselves appeared structurally sound, but the fiberglass frame had turned a mushy black mold. Another site a customer posted a picture where his fiberglass had turned black identical to my own problems. I contacted both Home Depot and Masonite. Home Depot refused to even try to resolve the problem. Masonite customer service is a pathetic joke upon the public trust. They sent me a warranty that was different than the one I had in my purchase records. They would not acknowledge the warranty provided to me at the time I bought the door. I ended up replacing the door with a Pella steel door. The Pella has been superior in every way. I would advised you not have any business dealings with Masonite International Doors. Their product is inferior and the company is outright dishonest.
Where ever able to resolve the issue? I have this same problem with water coming threw my french doors.
our pre-hung Masonite french doors have a gap between them large enough to put your little finger in ?. Almost seems as if there is a part missing, but when we look at the display in Rona, and Home Depot, it appears that everything is there. You can see light ast both top and bottom.
Bad service
I purschase a Masonite Fiber Glass patio door from Home Depot. The door was delivered and installed by Home Depot. It's a lifetime warrantly on the door and now after three years the door is starting to warp or bow inward. I called Masonite and they claim I was suppose to paint the door this is within 45 days of installation. This information wasn't provided by Home Depot nor the installer. Masonite claims this information is on the packing on their door and again I never saw that since Home Depot delivered and installed the door.
The complaint has been investigated and resolved to the customer’s satisfaction.
Case number 828208 sent a white beauty strip for a Merlot/brown door. Need brown one, Tried to email again mnmonroe @masonite.com he has since stopped answering emails and haven't gotten anything from Masonite since April 2019, door is 72x80h
Robert Robinson [protected]
7828 seville circle
Bradenton fl 34209
I am just beginning my battle with Masonite over my french doors with mini blinds. I noticed the blinds on one of the doors are beginning to come come apart. The doors were purchased in 2013 from Tri-County Wholesale in Cincinnati. I called regarding the doors warranty since and was told Masonite was sending a new glass/blind insert for me to replace and send back to original insert. I was ok with this until I tried to remove the insert from the door and found it is glued to the door on the exterior side of the door. I called Tri-State and they told me it was "sealed on one side and they didn't say it was going to be easy. I'd need to use a putty knife to break the seal". I tried a putty knife and a single edged razor and could not get between the glass and the decorative frame that goes around the glass.
I took the entire door to Tri-State on Saturday and told them they can send it back to the manufacturer and the manufacturer can remove and replace the insert or they can send me a new door. Fortunately I purchased storm doors when I purchased my french doors so that'll keep my house from getting to cold while I go through this process. After reading all of the complaints I'm also going to lodge a complaint with the BBB
Masonite Corp. purchased the Lemieux Door Company and their terrible customer service and production of defective products continue. Last year we purchased a $4, 600 wood entrance door which our new construction builder installed. Almost immediately it had problems which we erroneously attributed to the paint. We recently called in a painter who explained that the wood was cracking and splitting which had nothing to do with the paint. When we contacted the distributor, we were immediately told that Masonite wouldn't warranty the door since it faced south and it was painted a "dark" color. These determinations were made without anyone even coming to see the door. Masonite's literature specifies an overhang to protect the door - which we have! In addition, Benjamin Moore paint was used and their customer service explained that the paint would have blistered if the door was experiencing too much sunlight. Who manufactures a door where homes that face south cannot use it? In addition, nowhere does it state that Lemieux doors can only be painted light colors - their ads show a majority of dark colored doors. Stay away from Masonite and Lemieux as they are scam artists.
I can add to this liteny of problems with Masonite. Bought a Masonite special order back door with mini blind between glass installed by Home Depot in March2014.. in April 2017 the glass has moisture between panes and the bottom of the door is rotting ...I painted the door on all sides..right after installation..had it "professionally" installed by Home Depot had my last door on that entry way for 20 years with no problem...Masonite will give me a new glass insert but I have to arrange and pay for installation..they state the door rot is my fault for lack of maintanence what ever that means? Weather stripping and caulk is intacted..Neither Masonite nor Home Depot have been of any help...I will NEVER use either again...
I can confirm that poor quality of Masonite doors continues in 2017 as does their attitude toward fixing problems. Door I received is unacceptable from a quality standpoint (not drilled properly, not square and molding around glass not flush to glass in places). When I complained the company will not even reply to emails I sent to their "customer service" link on their website. Sure wish I had read all these negative reviews before I purchased my entry system.
My new Masonite door looks good but had problems that were found when I began installation. It was purchased at Lowe's in Athens, Georgia. After my old door was removed, we tried to prepare the new one ([protected]-1, 08/04/15, PO#: P2991816, 35 3/4" x 79" 3Pnl Arch Top Stl Dr Masonite High-Def. (SS) W). Despite removal of the temporary device that keeps the door from opening, the door would not open from the jamb; we found that two of the three staples in its upper right (from the outside view) jamb corner had been mistakenly hammered into the door corner rather than into the top of the jamb. We decided to remove those staples hat were lodged between the metal and wood of the door corner and to use screws to stabilize the jamb's corner rather than to repackage the door, load it up in the rain, and take the necessary hour and a half to exchange it for a new one that would get wet in my pickup on the way back home...keep in mind that our old door was gone, so we could also not lock up our home. Once the door was opened, three screws in the hinges fell out. They had been overly tightened into the jamb, stripping the holes. We compensated for this also, using longer screws, and completed our installation. We wanted to alert you to poor quality workmanship and to poor final inspection of this product in these two ways. Otherwise, the door installed normally and looks good.
We installed a fiberglass patio door, and entry door, and two steel garage doors. They all leak. When it rains we have water inside. These doors were installed one month ago on new construction. All I want is to rip them out and get new doors. Masonite has sent people out to look three times. They have put silicone around the patio and entry door glass, a new door sould NOT need silicone! They leaked through the glass and through the bottom. If we keep these doors in I can already see how hectic our future will be of rotten doors and floors to a new home. I want those doors out, frame and all and get new doors elseware.
I ordered a Masonite custom door from home depot..The size was entered wrong by Home Depot Assoc.Whe door arrived I was told additional 6 wk wait for installation...after scheduling install at time of purchase..
The door was drilled for key entry.It was drilled for deadlock which I did not order.Weather stripping is on bottom jamb on one side and not on the other..
The paint started peeling within 7 days.Masonite would not honor their warranty...Masonite customer service said they were aware of problem bu they still produce and retai doors knowing the problem exists.The total dollars for door and installation was $ 1800.00.
Masonite offered $399 to repaint door...
DO NOT PURCHASE MASONITE DOORS FROM HOME DEPOT.YOU'LL GET SCREWED...
I'm still awaiting Masonite to get back me concerning a gap in a door that I just purchased and had installed in my home! Their customer service needs to be greatly improved. I'm not a happy camper!
I concur with most everything that is here. I even wrote a post about it here: http://www.tediosity.com/masonite-doors-suck/
My double doors warped within 3 months, they denied the warranty claim, eventually the builder replaced the active door (he ate it)... It warped again.
I ended up buying a ThermaTru door and never had any more issues.
MASONITE FIBERGLASS DOORS SUCK.
Overview of Masonite complaint handling
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Masonite Contacts
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Masonite phone numbers+1 (813) 877-2726+1 (813) 877-2726Click up if you have successfully reached Masonite by calling +1 (813) 877-2726 phone number 0 0 users reported that they have successfully reached Masonite by calling +1 (813) 877-2726 phone number Click down if you have unsuccessfully reached Masonite by calling +1 (813) 877-2726 phone number 0 0 users reported that they have UNsuccessfully reached Masonite by calling +1 (813) 877-2726 phone numberUnited States+1 (800) 895-2723+1 (800) 895-2723Click up if you have successfully reached Masonite by calling +1 (800) 895-2723 phone number 0 0 users reported that they have successfully reached Masonite by calling +1 (800) 895-2723 phone number Click down if you have unsuccessfully reached Masonite by calling +1 (800) 895-2723 phone number 0 0 users reported that they have UNsuccessfully reached Masonite by calling +1 (800) 895-2723 phone numberUnited States+44 122 638 3434+44 122 638 3434Click up if you have successfully reached Masonite by calling +44 122 638 3434 phone number 1 1 users reported that they have successfully reached Masonite by calling +44 122 638 3434 phone number Click down if you have unsuccessfully reached Masonite by calling +44 122 638 3434 phone number 0 0 users reported that they have UNsuccessfully reached Masonite by calling +44 122 638 3434 phone number100%Confidence scoreUnited Kingdom+420 567 121 428+420 567 121 428Click up if you have successfully reached Masonite by calling +420 567 121 428 phone number 1 1 users reported that they have successfully reached Masonite by calling +420 567 121 428 phone number Click down if you have unsuccessfully reached Masonite by calling +420 567 121 428 phone number 0 0 users reported that they have UNsuccessfully reached Masonite by calling +420 567 121 428 phone number100%Confidence scoreCzech Republic, Sales+420 567 121 411+420 567 121 411Click up if you have successfully reached Masonite by calling +420 567 121 411 phone number 1 1 users reported that they have successfully reached Masonite by calling +420 567 121 411 phone number Click down if you have unsuccessfully reached Masonite by calling +420 567 121 411 phone number 0 0 users reported that they have UNsuccessfully reached Masonite by calling +420 567 121 411 phone number100%Confidence scoreCzech Republic, Reception+91 114 053 4851+91 114 053 4851Click up if you have successfully reached Masonite by calling +91 114 053 4851 phone number 1 1 users reported that they have successfully reached Masonite by calling +91 114 053 4851 phone number Click down if you have unsuccessfully reached Masonite by calling +91 114 053 4851 phone number 0 0 users reported that they have UNsuccessfully reached Masonite by calling +91 114 053 4851 phone number100%Confidence scoreIndia+56 432 404 400+56 432 404 400Click up if you have successfully reached Masonite by calling +56 432 404 400 phone number 1 1 users reported that they have successfully reached Masonite by calling +56 432 404 400 phone number Click down if you have unsuccessfully reached Masonite by calling +56 432 404 400 phone number 0 0 users reported that they have UNsuccessfully reached Masonite by calling +56 432 404 400 phone number100%Confidence scoreSouth America (Chile+52 818 220 8902+52 818 220 8902Click up if you have successfully reached Masonite by calling +52 818 220 8902 phone number 1 1 users reported that they have successfully reached Masonite by calling +52 818 220 8902 phone number Click down if you have unsuccessfully reached Masonite by calling +52 818 220 8902 phone number 0 0 users reported that they have UNsuccessfully reached Masonite by calling +52 818 220 8902 phone number100%Confidence scoreMexico & Central America
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Masonite emailsinvestorrelations@masonite.com100%Confidence score: 100%Support
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Masonite addressOne Tampa City Center 201 N. Franklin St., Suite 300, Tampa, Florida, 33602, United States
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Masonite social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Recent comments about Masonite company
Door warped, Hinges, They Dont Honor Their Warranty



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