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Reliance Communications
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2.5 465 Reviews

Reliance Communications Complaints Summary

170 Resolved
295 Unresolved
Our verdict: Engaging with Reliance Communications, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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ComplaintsBoard
R
12:00 am EST

Reliance Communications in efficient service from 3 months

i an regularly complainting to the customer care people of reliance broadnet regarding frequent dissconnection from the last 3 months constantly. but these guys resolve it on their own behalf saying that their exective called me and my complaint status is resolved...
i dnt knw what these guys are upto...and now my conection is automatically terminated without any specific reason nor do i am able to compalint them as the phone is also disabled...inspite of giving several mails ...even that doesnt gve any response ...other than a useless complaint number

Read full review of Reliance Communications and 14 comments
Update by rahul sharma
Nov 27, 2007 12:00 am EST

i an regularly complainting to the customer care people of reliance broadnet regarding frequent dissconnection from the last 3 months constantly. but these guys resolve it on their own behalf saying that their exective called me and my complaint status is resolved...
i dnt knw what these guys are upto...and now my conection is automatically terminated without any specific reason nor do i am able to compalint them as the phone is also disabled...inspite of giving several mails ...even that doesnt gve any response ...other than a useless complaint number

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Mohd Abdul Raheem
,
Aug 09, 2008 10:06 pm EDT

From Last week (i.e: from august 3rd 2008) till date the complain of login problem has not been solved inspite of regular complaining to the customer care service center. THE COMPANY is not at all interested with the consumer problem's. I suggest not to go for RELIANCE BROAD NET!

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shayeeb khan
,
May 08, 2008 11:17 pm EDT

My reliance broadband is not working in from yesterday.

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mulkraj sharma
, IN
Jun 16, 2013 12:36 am EDT

gharg sewa pratinidhi se rim mobail m 2 din se kyo bat nahi ho parahi h...mb.[protected]

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Amit
,
Nov 02, 2008 2:22 pm EST

yes, reliance broadband is a great cheater, the all the above problems also exist in my 75 kbps plan. They are the real fraud in bills also, every time they will add service tax. They are very irregular in their services and really telling never take this reliance in any mobile or net. They are the real cheaters.

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Raghav
,
Oct 03, 2008 5:13 am EDT

I've been using Reliance Broadnet from past one and half months. If anybody is planning to go for Reliance Broadnet, then I suggest them think twice.
Some of the problems with Reliance Broadnet are
1. It has the worst customer care personnel. If you give a complaint, they will close the issue without calling/informing you.
2. I have 150 kbps plan. But, the maximum download speed I found til this date is 18 kbps and lowest was 248 bytes/sec(!). On an average it is 9-10 kbps.
3. There is a lot of collection issue.
4. If you call them, you will only these these two sentences : "Sorry for the inconvenience" and "It is your fault/problem/wish". They don't even have know to talk to others.
5. The technicians don't even how to load the driver software(incredible guys!).
6. Even if they don't give any service, they'll charge you the "service tax".

Whatever may be the issues, when it comes the billing, Reliance is very punctual. Now I come to know why these Ambani brothers are reach.:-)

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Raghav
,
Oct 03, 2008 5:11 am EDT

I've been using Reliance Broadnet from past one and half months. If anybody is planning to go for Reliance Broadnet, then I suggest them think twice.
Some of the problems with Reliance Broadnet are
1. It has the worst customer care personnel. If you give a complaint, they will close the issue without calling/informing you.
2. I have 150 kbps plan. But, the maximum download speed I found til this date is 18 kbps and lowest was 248 bytes/sec(!). On an average it is 9-10 kbps.
3. There is a lot of collection issue.
4. If you call them, you will only these these two sentences : "Sorry for the inconvenience" and "It is your fault/problem/wish". They don't even have know to talk to others.
5. The technicians don't even how to load the driver software(incredible guys!).
6. Even if they don't give any service, they'll charge you the "service tax".

Whatever may be the issues, when it comes the billing, Reliance is very punctual. Now I come to know why these Ambani brothers are reach.:-)

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Rakesh Kumar Agrawal
,
May 05, 2008 8:28 am EDT

Namaskaar Mera naam Rakesh Kumar Agrawal he.

Mai Reliance ka brodnet 75kbps connection ke liye 25/04/2008 ko 1000/-Rs. Pay kiye the. Aou delear ne 01/05/2008 ko conection diya he. Us din se internet 4 and 5 kbps ke speed se chal raha he. Maine lo speed compant darj karvai thi.
Complant - No 1. [protected], 1:30 pm.
Complant - No 2. [protected], 5:10 pm.
Complant - No 3. [protected], 7:45 pm.
Complant - No 4. [protected], 2:22 am.
Complant - No 5. [protected], 3:15 pm.
Complant - No 6. [protected], 8:05 pm.
kripa karke mera brodnet connection fast kare.

Dhanya vaad.
----------------
Rakesh kumar
[protected]
[protected].

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user179
,
Mar 25, 2008 10:43 pm EDT

dude.. the problem is mainly in their power supply
if you have a black box, check if the wan and run light are blinking n what color... their power supply of either your building router or area router is generally faulty and keeps giving frequent problems.

also if its a new router the problem starts after a month or two once the router has stayed on for that long and generated enough heat..
:)

ground service staff and employees can only do as much to attend to the call and replace the router / power supply which they efficiently do in a day's time..

my advice sine we know their infrastructure is unreliable, keep mtnl / bsnl / airtel whichever (ADSL) is in your area for backup so that you dont have a blackout

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Sangram todmal
,
Feb 25, 2008 4:14 am EST

My service was terminated for not paying the bill in due date. I had paid the bill one day late after due date but my credtit limit was Rs7000. The reason behind not paying the bill was there were issues in bill as Reliance had charged me for what I was not supposed to pay. Know I have paid the bill but still they are not able to reactivate my connection. And the answer I get from there customer care is they will foward my complaint on URGENT basis to there concerned department. It is almost 8 days still they have not activated my connection inspite of payment of bill. And what is the defination of Urgent can you please explain?

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ashwin sadashiv
,
Feb 14, 2008 11:21 pm EST

Also I would request you to compensate for the losses, we are bearing because of your employee’s negligence.

I greatly appreciate your immediate and positive response.

ComplaintsBoard
Y
12:00 am EST

Reliance Communications pathettic service from reliance

Hi Team,
Complaints to reliance

Mobile number:[protected]
This is a complaint regarding poor cust service received from 2 advisors and 1 supervisor in customer care.
ISSUE: I wanted to set up a caller tune(Zindagi Ek Safar hai suhana- Code:5361116 from your internet but it did not work after 2 attempts. The first time I had sent this message(MT 536116 to 51234) I heard the song "aaya re aaya koi aaya re" on my phone and the second time" Zindagi ka safar hai ye kaisa safar") I called up customer care and spoke to an executive and a supervisor who could not even speak proper english and claimed that i have sent an incorrect message. When i told them to do the same from their phone - they disconnected the call.I called up again and spoke to a 3rd person who again parroted the same thing.I then asked for a supervisor but Neither did they reimburse the incorrect charges nor did they even check it up. It is reaLLY SAD TO SEE SUCH A PATHETIC SERVICE TO LOYAL CUSTOMERS.Saurabh Bhatt/ Chhaya/ Yogesh and Rajesh are the 4 people whom I spoke to and all 4 of them were pathetic. They didnt even knew how to speak English and were just parotting the same thing. The end resolution was charges can be checked only once I get the bill and at that time they would dtermine if they can be reversed or not and for the correct song I can try calling the number if SMS does not work. If i wish to escalate it further I can call the next day and speak to someone else. There was no higher authority available. When i enquired bat complaints procedure- Saurabh asked me to send a letter as he didn't even knew abt e-mail procedure.

If there is something which has not worked in your service- I would not appreciate the company charging us for that. Also being loyal customers for 4 years - This is the treatment that I received for a genuine issue which is highly frustrating and irritating.

A SUGGESTION TO EVERYONE: PLEASE DON'T GO WITH RELIANCE AS THEY ARE THE WORST TELECOMS I HAVE EVER COME ACROSS.

Regards,
Yogita Rajnani.

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Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Nov 22, 2013 6:31 am EST

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

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Wats on...
,
Nov 12, 2008 10:12 am EST

just write a mail to the reliance chairman's office u will get a call within hours the add is < corporatecentre.customercare@relianceada.com >

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Nitya Nand Singh
,
Oct 21, 2008 1:58 am EDT

Hi
Mo. No. [protected] My mobile is not responding for any call, Please start it immediately.
Thanks
Nitya Nand Singh

ComplaintsBoard
A
12:00 am EST

Reliance Communications no website, no customer service!

Reliance India Call has been having continuous problems with their website and there is no way to recharge an existing account. They have no customer service options which allows one to call in and re-charge their account. If they do not intend to provide a reliable service, they should take themselves off the market. I have tried accessing their website numerous times over the past few weeks only to find out the website has continuously been down!

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VIS
,
Sep 13, 2008 9:10 am EDT

I was also trying several times in last few days to charge but web site was not loading in IE. Today I tried in Firefox and was able to recharge my account.

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JEN223
LOS ANGELS, US
May 17, 2008 3:48 pm EDT

I'm experiencing problem accessing RelianceIndiaCall.com web site. This has been going on for a while. I can access other Indian web sites such as Times of India etc. I called Reliance India Call customer service and complained about access problem. But they could not provide any solution. Funny thing is I can ping their website from a command prompt but can not access their web page. I wonder if their web server is overloaded. It is surprizing and disconcerting to have problem with the web site associated with Reliance name. Even the quality of their web site is so poor, doesn't seem like coming from a world class company.

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Gita Patel
,
Apr 29, 2008 1:47 pm EDT

I have a continuous problems with"relianceindiacall" Log in page to recharge my existing account. I tried several times past last two weeks, & still I am unsuccessful to get that page. Please e-mail to me regarding this matter.I am a customer with Relianceindiacall since June 2006.

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ds
,
Dec 01, 2007 7:38 am EST

I take the above comments back. From my office network, Relianceindiacall.com *does* load with Firefox ! It seems to be an internet traffic routing problem between verizon business and reliance india communications. I have emailed the network administrators with more details, hopefully they can fix this issue soon. In the meanwhile, try accessing it from a different network.

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ds
,
Dec 01, 2007 6:59 am EST

Horrendous "support" for non-IE browsers!
We were experiencing the same problem with not being able to access the website for weeks and finally thought of digging out their customer service number from cached webpages - it is [protected].

After talking to one of their customer service representatives, it appears that they only support Internet Explorer or Netscape - if you are using a browser like Firefox or Safari (who does not use Firefox?), the website will not even load and it would appear to the end-user that the server is down. Which webmaster does not have the skills or common sense to return a simple page to the user and message saying "Please use IE 5.5 or higher"? Also they have all our email ids via which they send us promos, could they not send out a broadcast about this website limitation - it has worked in the past with firefox. In any case, we asked the agent to notify these basic issues to their web support team.

In this day and age, they MUST support Firefox since most US and Europe customers use such alternative browsers.

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11 days and counting
,
Nov 28, 2007 8:35 pm EST

reliance india call a prepaid phone card to call India from many countries (I primarily use it from USA) has been down for 10 or more days and no clue what is happening.

Are they shutting down operations? or just being dumb lame idots :-). Well it is inconvenient and of course everyone knows there are others ;) to choose from

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Philip Hou
,
Nov 20, 2007 7:02 am EST

Whenever I go to Reliance office in Vasai Road West I always find several people who have complaints against Reliance. Many times even the staffs are least bothered about it. Most of the time they give excuse that the concerned person is not present or they have forwarded the complaint to the concerned department. But the complaint never seems to be solved.

I had disconnected my phone no. [protected] way back in May 2007 (TERMINATION NO.: 4994 9993) but I am yet to receive my due amount of Rs 500 + Rs 300 which I had paid extra before the cancellation of phone.

ComplaintsBoard
M
12:00 am EST

Reliance Communications website not opening, no customer service contact

The relianceindiacall.com website is not accessible, I can not open the website, as well as when I called the customer service number, it says I have entered wrong pin number. I can not understand whats going on? I checked my credit card, it does not look like someone hacked my pin.

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Jagadish Jagadish
, US
Aug 13, 2017 10:32 pm EDT

Rellince global call not working properly, call disconnecting without a ring, I have sent mail to customer care so many times, every time same reply like only like a copy past matter. is the customer care people are reading mail properly or not getting doubt, just simply replying update version . its already updated, but again same reply . they doing just replying like copy paste to the same answer to all.
Every month money deducting from card. There is no good service . I am going to cancel my subscription

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Jagadish Jagadish
, US
Aug 13, 2017 10:32 pm EDT

Rellince global call not working properly, call disconnecting without a ring, I have sent mail to customer care so many times, every time same reply like only like a copy past matter. is the customer care people are reading mail properly or not getting doubt, just simply replying update version . its already updated, but again same reply . they doing just replying like copy paste to the same answer to all.
Every month money deducting from card. There is no good service . I am good to cancel subscription

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flyingfish33
, US
Mar 15, 2010 9:59 pm EDT

I have the same problem with their website, unable to access my account more than a month, contacted customer service a dozen times, they asked me to send the error message I get, the screen shots, I did the same several times, I got tired of this whole mess, they pretend nothing is wrong with their website. I have been with these guys a few years now, it's about time to move on, I guess.

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kailasj
dejj, US
Jan 10, 2010 10:46 pm EST

Same here. Will not renew my card!

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reddy m
, US
Nov 21, 2009 11:36 pm EST

Looks like reliance india call does not care much about their customers. Its been a week now trying to open their website but no luck. I hope they are working on this issue and it would be nice for them to update customers with situation.

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Chandru
,
Jul 19, 2008 6:21 pm EDT

Reliance is going through some serious issues, I believe. Like someone else on this forum, I could not recharge through their recharge-toll-free number either leave alone their website. I keep getting Invalid pin message. I have been a regular user for more than a year now, there is no way I could have entered my PIN number more than 10 times in a row. They have to do something about it else their customers will start leaving them and sign up with their competitors

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bhaskar
,
Jul 06, 2008 9:57 pm EDT

I too m having problems with the site...

It hasn't been working for a week now... Whats wrong?

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M H joshi
,
Jul 02, 2008 8:54 am EDT

Reliance website "Reliance india call -Prepaid "is not opening .
I can not acceess my account. The website is not responding
from Internet explorer & Fire fox . Pl inform me, it is urgent
I have to give a call to India. My close family member is
in Hospital.How to recharge on my account ?Pl email me.
thanks

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meinstlouis
,
May 20, 2008 7:45 am EDT

I am having similar issues- I am unable to access the website and the customer service is unable to help me resolve it. I have also contacted my isp and they say the problem is at reliance india call's end

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G S Dhillon
,
May 09, 2008 10:23 am EDT

I agree with the persons who are complaining. I am trying to log in my account today for last one hour with same ID and Pin, but every time it says wrong ID and Pin although I am logging in with same ID&Pin.Most of time I fail to get the familiar web.I assume reliance service quality is deteriorated and no one is there to care to improve it

ComplaintsBoard
A
12:00 am EST

Reliance Communications Wll instruments(wireless landline)

I have WLL Conection i.e Landline wirefree from Reliance Communication and the InstrumentI m using is not having Modem for internet usage for which i have demanded them to change my instrument and for the same i have made the complaint in september 2006 and than againin june and jully and in august again but their is no reply only they say verbly that their is shortage of the instruments.as reliance is the big company it is very samefull to here so.

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ramkumar024
, IN
Jun 04, 2009 6:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

AIRTEL, RELIANCE, BSNL INTERNET CONNECTION BOOKING CONTACT:[protected] MADURAI-01.

EMAIL ID :RAMKUMAR024@GMAIL.COM

website :http://sites.google.com/site/ramkumar024/
http://ramkumar024@blogspot.com

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hehehehoii
, GM
Apr 01, 2009 2:14 am EDT

To,

Reliance Communication Services,

Mumbai

Date: - 29-March-2009.

Subject: - reminding about security money of WLL connection No. [protected].

Dear Sir,

This is to bring to your kind notice that on 29th May2007 I have surrender my Wll phone no.5442-325489reliance communication services office Mirzapur-231001 (U.P.) to While surrendering the phone they assured me that within 60 days my security cheque which is Rs. 1000/- will be sent to my address. But after reminding many times regarding this I have not received my security money yet and since two years have been passed away and no action has been taken in this regard.

So, please take necessary action regarding this matter and return the security money as soon as possible.

Please note the same has been intimated to the Mahmoorganj Varanasi office.

Yours faithfully,

Annpurna Carpet Collection,

Mr.Saket Baranwal,

Industrial Estate,

Pathrahiya Road,

Mirzapur-231001(U.P.)

India

Mb. [protected]
email : - annpurnacarpetcollection@hotmail.com

ComplaintsBoard
S
12:00 am EST

Reliance Communications USB modem internet connection!

I brought an USB ZTE CDMA 1X MODEM from Reliance Mobile 10 days before from Reliance Mobile in Brigade Road, Bangalore. This is a post paid connection that came with my HP Pavilion Note, thinking about the mobility and net connection speeds up to 144 kbps I paid Rs.3180 for this pathetic internet connection.

The average connection speed I get is less than 15 kbps. Worst case is some times I get connection speed less than 5kbps. At these speeds even simple home page of google.com fails to load. I have done all the basic trouble shooting steps to increase the internet connection. When I called Reliance Customer Care I was transferred to their technical team, which is even worst.

The tower signal shows as full strength but the connection speed is very slow this is because reliance does not offer its customers what its promise. Reliance is company that can’t be trusted. The BSNL Dial-Up connection that I have is far better than the high speed USB modem from Reliance.

To check the internet connection further I even took my note book where there was a reliance tower. It did not make any difference. Reliance Technical Support is worst. So, I think Anil Ambani should be held responsible for all these.

My advice is, don’t buy Reliance USB modem.

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shubham a
, IN
Nov 25, 2014 6:40 am EST

I want to close reliance net connect..
There service is 3rd class speed is very very low
When I go to reliance outlet to stop connection they gives excuses
We can not stop...
Call 198..
Stop through online
And many more
I am irritated becoz of this
Plzzz kindly help me as soon as possible

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KavithaRani
, IN
Jun 30, 2014 1:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Reliance,

My Reliance service number is [protected]. Performance of data card has always been poor, I never got the promised speed of 3.1mbps. I already paid this month's Bill and wont be able to pay next month.

Please terminate my service with immediate effect

Not able to reach speak to any representative in customer care, its always busy.

Regds
Kavitha

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Robin coutinho
, IN
Nov 09, 2012 2:59 am EST

we have to terminate our reliance Datacard any how No - [protected] we have done two complaints before for unusual bills but no feedback we got back so we need urgent feed back this time please

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Anand Guleria
, IN
Jul 09, 2012 4:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I request for Reliance Netconnect 3G dongle. Rahul Singh Chauhan (email ID :rahul.kumar@vriti-interactive.com : contact No.- [protected]) called me and asked me for the required documents. During the call I requested him (Rahul) to activate the connection as early as possible. To which he (Rahul) responded that if I'll submitted the document before 12 o'clock in the afternoon, he'll take care that the connection would be activated on the same day by 7 PM to 8 PM.
As per our discussion, I forwarded the document at 11:27 AM on 06 July, 2012. In the mail I requested for an acknowledgment of the mail. There was no acknowledgment from him (Rahul). Rather I made call and asked him (Rahul) about the mail sent. During the call I again request him to activate the connection as soon as possible. Rahul again assured me that he'll take care and get the connection activated on the same.
I was told that I would receive the device within two after he (Rahul) receive the documents. But I received the device at 8:45 PM. I had to stay late in the office just for the device. As a result of which I had to cancel my booked tickets which cost me more than Rs. 3500. This was only because I've to wait for the device which was supposed to reach at 2:30 PM.
After all this when I tried to connect Internet using the device, it was not working. I tried to call Rahul but he didn't picked the phone. Same thing happened on Saturday. I tried to call Rahul but he did not received the call. I made 25 calls and not even single call was attended. Same happened on Sunday. On Monday morning (today) I called Rahul, luckly he picked the phone but did not answered any of my question and used harsh world and humiliated me by using unhuman phrases. When I asked him that I would escalate this act, Rahul replied that I can try anything I could do, and he (rahul) give a damn to such escalations.
I request you to please take a some action and provide me justice.

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Dhumal Surveyors
, IN
Jun 29, 2011 12:07 pm EDT

We are using your Wireless Reliance Netconnect facility from last four months. We do not able to pay the bill amount as on or before due date of bill because of non receiving of bill on or before due date. We didn't received a bill of month June 2011. We got time to time information of our weekly usage details on e-mail which is send by you. But we didn't get any billcopy for our connection on e-mail. We kindly request you, please send the bill by e-mail service on our e-mail id dhumalsurveyors@gmail.com

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nyka
, IN
Jul 11, 2011 6:47 am EDT

I have never seen such worst speed and network. since i chose reliance i always unsatisfied regarding speed and network. It is much much less than 144kbps.
check out the problem and solve it asap.

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AKR2
, IN
Jul 08, 2011 2:32 pm EDT

Hi

My Reliance Netconnect Internet Services Broadband post paid MDN No is: [protected].
For the last three month, starting from 10th of April 2011, I am not getting the service of Reliance Netconnect service at my present location. I have sent them several e-mails and asked the reliance Customer Care to terminate my reliance netconnect due to non-availability of reliance network. (Vide Reliance Interaction No: [protected] dated April 19, 2011, Complain no: [protected], [protected], May 26, 2011.) But for the last two months they are neither giving me the service nor stopping sending the bills. On May 26th, 2011 they confirmed that if I paid Rs. 477, they will terminate the connection and they would stop harassing me by sending false bills.
Accordingly, I paid Rs. 477 on date 29-05-2011. After getting the money from me, they denied to terminate the service and instead insisted upon changing my plan, which I said, would be of no use to me since there is no network from their side. They sent one email message stating :“ please note that your data plan has been changed to BRDBAND2GB_5003MF with effect from 02-06-2011”. They also confirmed that, as there is no service from their end, there will be no charges during these three months. But, till date I am unable to use the Reliance netconnect data card, starting from 10th of April 2011. But they did not stop sending the bills. On 25-06-2011 again they sent one new bill without providing any service.
In spite of my repeated request, (both by email and phone call), to terminate the service, they are neither terminating the service, nor providing the service. All they seem to be interested is harassing their customer by sending wrong bills.
Reliance netconnect service is very poor. I am not getting any reliance tower or connection.
They keep on sending the bills, in spite of my repeated request both by email and by phone to terminate my account, due to non availability of services. I am absolutely unable to connect to internet through Reliance Netconnect. Hence, I am compelled to buy other internet services to do my work. Now, Reliance Netconnect is totally useless for me. The total investment for buying reliance netconnect broadband has proved useless.
I am absolutely upset with their service and their customer care from their Kolkata office.

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mehraz
, IN
Oct 05, 2012 6:24 am EDT

hello sir,

i took reliance HSD device in the month of September 2012. At the time of getting the device.. the corresponding agent told me that this device will reach the 3mb/sec as the max net speed and 1 mb /sec is the min speed.
but from the 1st day to till now i did not get the speed as more than 70kb/sec...
so how can trust reliance

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MOHINDER CHOPRA
, IN
Apr 10, 2015 2:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My netconnect no is [protected]
I am not getting connectivity in my area i. E. Paschim vihar, new delhi
Pl restore immediately.

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PRAGATI SUPER SPECIALITY HOSPITAL
, IN
Oct 17, 2014 8:41 am EDT

RELIANCE NET CONNECT NO [protected] WAS DEACTIVATED ON [protected] VIDE REQUEST NO [protected] DATED [protected] AS THE SERVICE IS NO MORE RREQUIRED. DEACTIVATION STATUS NOT KNOWN. KINDLY DEACTIVATE, IF NOT DEACTIVATED.

ComplaintsBoard
P
12:00 am EST

Reliance Communications termination amount not paid

I had cancelled the phone no. +[protected] in april-may 2007 in vasai road - west, maharashtra. Since then I have made numerous visit to the branch office. I was given termination no. - [protected] too.

Then I emailed on 25 sep 07 which I have pasted below:-

To [protected]@relianceada. com
Date 25 sep 2007 20:36
Subject termination amount not yet paid !
Mailed-by gmail. com

Sir/madam,

Termination no. : 4994 9993

I had cancellled my rim no : [protected] way back in april/may this year. After making several trips to the branch office in vasai road, I was told that the draft would come after 3 months.

Till today I have not received the termination amount of rs. 500, plus rs. 300 which I had paid extra.


Philip

then I emailed this on 29 oct 2007 :—

To [protected]@relianceada. com
Date 29 oct 2007 14:37
Subject re: termination amount not yet paid !
Mailed-by gmail. com

Sir/madam,
On 25 sep I had sent this email but I did not get any response. Then I personally contacted the officer at vasai road branch in the first week of this month, she again forwarded the complaint and assured that the cheque for termination amount would come to my address.
Now again one more month has passed without any response from your side.

It seems that you all are only interested in giving new phone connection by taking advance money but when it comes to returnng the amount due for terminating a phone connection you don't give a damn care about it.

I have made at least 10 visit to reliance branch in vasai - west.

Philip
Mobile : +[protected]

The most deplorable thing is that the company does not bother to reply also.

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Reliance Communications - barring the incoming n outgoing calls without notice of customer

My mobile no. has been restricted from all services instead of all payments being done...... because of careless nature of the customer care, the customer has to bear the brunt of its ill effect..... please make it a make it a point to update the data everywhere....

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12:00 am EDT

Reliance Communications WLL handset not available in web world .

Its been worst supply chain , No web world having any WLL
instrument to replace the old one . where as for new connection they have . i am been trying for one week .
After that customer care assuring to give a instrument i have not got that . They are available for high price through
some local shops as web world not having the stocks .
If company are not able to supply or have a stock of instrument its better to discontinue or not to promote this service .

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Reliance Communications wrongly deduction from my prepaid mobile balance

Since 07.07.2004, I am a prepaid mobile customer of reliance india mobile & my mobile no. Is [protected]. But last three months I am facing tremenous problem for wrongly deduction of my prepaid balance amount every month in the name of value added service pack which I never activated. Whenever I received such type of call or voice mail regarding these service pack, I rejected these offers. Unfortunately they started deduction from august'07. Details of it is as follows:

1) in the month august, they deducted rs. 49.00 for cricket update service. When I complained that they adjusted the amount after five days.

2) in the month of sepember, they again deducted the same amount from my balance and again I complained for that. They informed me that anyhow your cricket update service pack has been activated and told me to deactivate it from reliance webwolrd. According to his guidance I unsubscribe it. On 25th september at 8-05pm I received the following message from 51232 and my balance has been adjusted:

Dear customer. Sr. No. [protected] has been resolved. Rs. 49.00 has been posted for wrong charging. Rest deduction is correct.

3) in the month of october, they deducted around rs. 80.00 from my prepaid balance. When I complained for it they send me the following message on 31st october at 12-51pm:

"message from 51232
Dear reliance customer, as per sr [protected] you are charged correctly for the value added service pack which you have activated. Thanks "

Now my complain is that I have not activated these service packs. Whenever I received call or voice mail regarding these service packs, I rejected these offers and last three months, I am complaining that I don't want these service packs. Inspite that they are deducting my balance by sending messages. I am not bound to take these service as a reliance prepaid mobile customer. Why are we facing such problem as a customer? I want all these service should be stopped and my wrongly deducted amount of rs. 80.00 must be adjusted.
Your early action is highly appreciated.

Regards,
Tarun pal

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Shilpa Desai
, IN
Jul 03, 2009 4:22 am EDT

How can be our attitude agree, neutral or disagree, this is injustice with janata. I am a prepaid mobile customer of Reliance India Mobile. I am receiving all the time unwanted SMS & calls from customer services of Reliance India Mobile, If we attend the calls then they are started to selling there product and also cheating to the customer this service pack is free etc.., we requesting them we doesn’t want free and paid service, then why customer service doing the cheating with the customer. I am facing tremendous problem from last two three months that is wrongly deduction of my prepaid balance amount every month in the name of Value Added Service Pack (Health pack) which I never activated. Today 3.7.09
I logged the complaint against this. Complaint No. [protected] which is given by customer service, why they are doing fraud like this with customer and also with company, As per logo Duniya Karo Muthe me, they are our Money muthe me kar rahi hi, this is very bad, our money is not fraud money so please take care of the janta, then they will trust on you

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suresh bansal
, IN
Jun 06, 2009 2:05 am EDT

[protected] is my mobile no. daily five rupees deducated on my account for cricket pack. but i do't activate it. please solve my problem fastley. i m wating.

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Shubham
, IN
May 07, 2009 4:48 am EDT

[protected] is My Connection is prepaid. i want to convert it pri to post, and requested in my nearest webworld since 27-04-09. after full verification my connection is not converted. WHY?

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BBEN
, IN
Apr 18, 2009 9:17 pm EDT

Actually My rim sim card is rejected by mistake and is their any secret code for that? If so, please send me in pro.sureshchandratiwary@gmail.com

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deepak
,
Dec 02, 2008 10:53 am EST

I'm using reliance Internet. i neet APN no to confiture the outlook express for to send email.

Give and attention on my comment

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rekha goyal
,
Nov 21, 2008 11:45 pm EST

plzzzzzz stop thess reliance adds and calls from the company. i do not wants to receive such type of messages. my mobile no. is [protected]. so please give special attention on my comments.

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kowshik
,
Nov 07, 2008 11:03 pm EST

I live in bangladesh. My internet connection name is APN:gpinternet. Manual setting proxy add:10.128.1.2, port:8080.APN:gpwap.(for edge mobile, this proxy avoid yo internet, wap, mms. Ok. How do aceess internet it free? Any tricks? any idea?

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Bhupendra Singh Rathore
,
Nov 07, 2008 7:32 am EST

In my mobile number [protected] cricket news massage from-[protected] is wrongly activated.They deducted Rs. 49.00 for Cricket update service. .i sent several messages to STOP this sending messages but no response.please help me to deactivate this service of RIM...Thankyou.

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Bhupendra Singh Rathore
,
Nov 07, 2008 7:29 am EST

In my mobile number [protected] cricket news massage from-[protected] is wrongly activated.They deducted Rs. 49.00 for Cricket update service. .i sent several messages to STOP this sending messages but no response.please help me to deactivate this service of RIM...Thankyou.

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Subhash Dorkhande
,
Aug 06, 2008 11:30 pm EDT

My RIM No is [protected]. Your reply is still awaited. Please expedite.

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12:00 am EDT

Reliance Communications poor service

Reliacne India call services are becoming poor day by day.

1. Many days, their system got jammed and does not pick up the calls.

2. The voice quality has reduced a lot.

3. Some days, the line is getting disconected frequently. The pity is when you try to make a call again, you get a message that the service is busy in this line. Alas ! The computer has not released your line and the meter is just running. You try call customer service, the call keeps ringing.

I was trying to register in AIRTEL site. Kudos ! The site does not allow me to register and keeping error message. Very poor quality web site.

When is India going to improve despite claiming that they have a big brain power?

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Varma
,
Dec 17, 2007 10:48 am EST

Reliance India Call service has gone so bad that they do not even pay attention to what customer is saying. I called RIC service to complain that I cannot make calls from my registered phone. They took all the information politely and said that the problem will be fixed in 30 minutes. I called after 2 hours and they repeated the same drill again and told me that the problem will be fixed in 30 minutes. When I asked what happened to the first 30 minutes, they do not know about it. I called again after 2 days and after 1 week. Same answer. Like many people, I had to close my account finally.

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12:00 am EDT

Reliance Communications unresponsive customer service

I moved in 2005 and transferred my the account to new phone number but these idiots forgot to make changes. I tried to call their number [protected] and only way to access these stupids is the phone number and pin. and once that does not match then the phone call is terminated. There is no way to tal to any customer service person. This typical ### Indain attitude. Indian business men wants to global with this shiity customer service attitude. There are dime a dozen phone companies.

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Anirban
,
Oct 17, 2008 2:13 am EDT

They give a damn to their customers. I have remarked that in their site they have "call start time" but they don't provide the "call end time" and they provide the duration. It's difficult to calculate how many seconds they cut from your account unless you use a stopwatch..which is frustrating. And they cheat your cents while you make calls. I called one of their customer service employees about this and they did nothing and later on, another day, I asked another guy to pass the telephone to his superior and he replyed "I am not authorized to transfer the call". Calling for service is nothing but wasting your time .

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Skumar
,
Aug 05, 2008 8:01 pm EDT

I HAD the same problem. they are cheats ! Reliance sucks... They cheated my money whrn I cancelled my account and asked them to refund the balance. They asked to recharge again so that they would track my credit card and refund the entire amount. But what happended! After several months of complints by over phone and email no response...BEWARE OF reliance.. Fradsters

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Nick
,
Apr 28, 2008 9:20 pm EDT

100% agree

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12:00 am EDT

Reliance Communications BroadNet Connection

I filled my form on 25 Sept 2007 for migration from Reliance Powersurfer to BroadNet till date the same is not done.. i have made several calls to helpline and was bluntly told please don't call us for technical issues... the numbers given by helpline are always to those person who dont look into my area...
The sales head, Mr Nanad Kumar dosent has a courtesy to call and update me and The sales head of Mumbai Mr Anil Kumar Nair dosent picks up the phone...My application id is [protected]...Please help me i have wasted lot of time and money in follow up but in vain

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Reliance Communications re activation of outgoing calls

Mobile No- [protected].

Address :
Mahesh Ramchandani
Reliance Energy officers Flats.
Flat No -3 , 1st Floor, 18 th road,
Near Ambedkar garden
chembur - 400071.

Complaint
1. Not getting bills
2. Outgoing calls not reactivated after 20 hours of paying bills

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RajOjha
, IN
Mar 16, 2009 4:03 pm EDT

Hi,

I made payment through Debit Card of ICICIBANK for the Amount of Rs.340/-, but still my outgoing is not activated

Mobile No.: [protected]

Date Amount (Rs.) Mode of Payment Status

16/03/09: 340.00: Debit Card: Applied

17/02/09: 1000.00: Cash: Applied

Kindly, let me know why there is delay

Regards,

Rajeshwar Ojha
[protected]

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SHARAD TRIPATHI
,
Mar 09, 2008 10:07 pm EDT

Hi,

I made through NET banking of ICICIBANK for the Amount of Rs.201/- , but still my mobile no. [protected] has not been re-charged.
BILL PAYMENT MADE ON 10/03/2008 WHOSE DESCRIPTION IS BIL/[protected]/0515/[protected] FOR Rs.201/- and Still My prepaid connection has not been recharged with the amount of Rs.201/-.

Request you to re-charge or refund my money to the ICICIBANK ( my a/c no. [protected] ).

Regards,

Sharad Tripathi,

Mob: [protected].

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Reliance Communications - worst services by reliance broadband!

Reliance has again stood up to its bad name. I am reliance wi-max customer since last 4 months, n faced tremendous amount of problems. I had took connection because of expectation that i can get better services, but it was totally opposite. A long chain of events starting from getting connection which took 15 days of frequent recall(answer was sudden surge...

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12:00 am EDT

Reliance Communications low connectivity and customer care service

There are frequent cases of signal fading apart from low connectivity which results in delay in calls especially through std cards.

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sumeetsaini
, IN
Oct 19, 2009 3:02 am EDT

Complaints against the reliance customer care officer who are not taking any action against our complaint and low network connection provided by you in our locality (Bank of India ZO Building Arera Hills Bhopal, M.P.).
I just want to inform you that we are the genuine user of reliance mobile. sir in my office area reliance network coverage is very low and in building no network coverage our first complaint was written on dated 12 Oct 2009 and its complaint no. is [protected] plenty of complaints gave by us. but no action was taken just complaint nos. are given by your customer care executives and the numbers of higher officers are always busy. we are totally disturb by your service.
So we are requesting with fold handed to the concerned officer for taking an early and necessary action please
thanking you

SUMEET SAINI
[protected]
NAP Engineer (Bank of India)
DSM Infocom Pvt. Ltd. Bhopal

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shekharendu
, IN
Sep 17, 2009 9:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

TO WHOM IT MAY CONCERN

This is to bring to your knowledge that Manish Singh from your office visited our office and convinced us for talking c.u.g of 11 numbers([protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]), against one special number{[protected]} but to our disappointment no signal indicates in this area or sorrounding areas.We made complaint to your office many times but fake assurances were given every time. Two such complaint nos are [protected], [protected].

Now you are advised to take back all your connection numbers and return the money immediately.If you do not take any action within 3 days, we shall hold you responsible for cheating us and shall refer this matter to consumer forum, for taking legal action against you, holding you responsible for all the cost, expenses and loss.

Mr.SHEKHARENDU GUPTA(M.D.)
GUPTA AUSHADHI BHANDAR (PVT.)LTD.
mahashay mkt, phaphala street, aligarh(u.p)

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gautam sahni
,
Sep 20, 2008 3:01 am EDT

to
the reliance communication limted
new delhi (india)
subject: complaints against the reliance customer care officer who are not taking any action against our complaint and low network connection provided by you in our locality.
i just want to inform you that we are the genuine user of reliance mobile our company using 17 mobiles which are [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] and one land line [protected]. sir our phone connects and disconnect automatically our first complaint was written on dated 1st june 2008 and its complaint no. is [protected] plenty of complaints gave by us. but no action was taken just complaint nos. are given by your customer care executives and the numbers of higher officers are always busy. we are totally disturb by your service.
so we are requesting with fold handed to the concerned officer for taking a early and neccessary action please
thanking you
gautam sahni contracts pvt. ltd.
wz-168, dusghara, inderpuri
new delhi-110012

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Nikhil Juneja
,
Apr 04, 2008 3:08 am EDT

agree 100% with Piyush
Reliance got the worst network in the whole world
call gets dropped in between
and it takes a lot of time for the call to connect
and moreover after the call gets dropped our money gets deducted for the next call also
and if try calling again it comes this card is currently in use
what the hell is this?

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12:00 am EDT

Reliance Communications un-reliable trouble max

Hello,
I booked a Reliance Wimax connection in Pune on 25th September 2007 and eversince have been facing a major problem.

There are a few things they dont clarify at all :

1) The stability of the connection takes 10-12 days minimum (and the number of days increase depending on the days you've spent waiting for it to getting live... they'd say 25 days if you spend 20 days waiting for the connectivity to go good)

2) They have a constant problem with something called as a BTS (whatever it means) and the net stays out of order for days at length.

3) When you need it the most, it will show its real colors by getting down the drain.

4) They dont get ur customer id registered until the connection is live and running... Its been almost 10 days since the connection has been installed at my residence and even today if i call the customer care, they tell me that they cannot help me and that i should contact the local sales rep.

5) The local sales rep will shrug his shoulders as if he is the last person to know about the situation and will forward you to some senior of his who inturn would blame the customer for everything (dont be surprised if they start blaming you for your urgency and their commitment... one person even blamed me for his installation team didnt get a drilling machine to get the device setup)

I have my business work which suffers badly with an average loss of Rs. 10000 per day if i don't get online during USA working hours. And thanks to the hopeless non-reliable wimax connection, i have already lost a lifetime.

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BG Singh
, IN
Nov 11, 2009 12:15 am EST

DO all these ISP providers trying to cheat there customers out of their money like our great politicians?. And provide a poorer service as the customers do not have a choice? . Damn these politicians and the business men who swindle our hard earned money.

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Saleem
,
Jul 25, 2008 9:40 am EDT

One of the biggest mistake I ever done is my life is, by choosing Reliance Broadnet,
Since I got this connection each and every had proble, now I don’t have connectivity since 2 weeks. While contacting customer care 3 things happening.
1) Customer care person raising the complaint #
2) Getting call from technical department
3) Some other person is CLOSING the COMPLAINT # without resolving, not even bothered to contact also.

I planning to file an compliant complaint in consumer court, if anyone has details about please help me to do so.

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Atul Patil
,
Dec 21, 2007 1:08 am EST

Hi guys,

I too am a user of Relaince BroadNet since 1st Nov 2007.
I stay in Bavdhan & have till now got UNINTERUPTED service from Relaince.!

Right from day 1 I have been getting Top Notch Speed of about 130KBPS for the rate of Rs 750 per month.!

NO COMPLAINTS with Relaince for atleast this connection of mine!

Hope they keep it up & try to give better service to the guys who are facing Problems!

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Jaya Kumar
,
Nov 27, 2007 10:08 pm EST

Hi,
I got a reliance broad net connection back in october.. I had raised more than 4 cases with reliance since the 1st day and we have spent more money on our telephone bills calling reliance than we would have on a leased line..

Every day I would have to call the reliance customer care to get my connection working. Once i call them they would put me on hold for at least 10 mins and then ask me to try after sometime. Eventually my connection would work after that (in ~1 hr.. not sure what they do..) but only for sometime and starts giving trouble again.

When I raised my voice to the floor supervisors at the customer care, they would promise me of fixing my connection permanently but that would be a fake promise as I will face the same problem again..

This has been the same every time I call them and I've written a concern mail to the times of India also reg my issue.

I have lost hope of my connection getting fixed.I've applied for a BSNL connection and waiting for that. But I don't want reliance to get away with my money I spent..

Jayakumar.

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Vijay Rangan
,
Nov 20, 2007 3:40 pm EST

Hello All,

I am also one of the Unlucky fellow, fell in to dirty well of Reliance Broadnet. I am using Wimax.

I truly agree the pathetic service provided by the Reliance Broadnet. Actually it is Fraudnet.

I got replaced by Dish 3 times, nothing works properly.
Now they are saying that adapter need to be changed for good connection. If i call up customer care, they are very generous in giving complaint number only. But none of the complaints get solved. They are bunch of jokers sitting at customer care.
Now if i see my mobile bill is more than the broadband bill as i frequently call the customer care, hoping i will get proper connection, But again loss only.

But they are very good in following payment only..
I opted for 2000kbps (1.9Mbps) plan, but i get a speed from 30kbps to maximum 500kbps, it is not constant.
Most funniest tool reliance provided is speedometer, to check the speed of the current connection, it shown me 232MBPS, can you believe this, anyone in the world has now.

My favorite business enterpenaur is Ambani Brothers, but they are spoiling their name.

Some one should get initiative to resolve.

Hope in future we all get..

VIJAY

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Balvinder
,
Nov 01, 2007 2:53 pm EDT

Hi, I am Balvinder from pune & I paid rs 562/- cheque to Vincent, who is of the sales exc. for Reliance Wimax broad net connection in pune on 17/10/2007. He assured me that I will be getting the assured speed of 150kpbs 24*7 in my area. Later on 19/10/2007 tech team of reliance came at me place to install it but after there hard time of 6 hrs installation no connection was found in my area, I contacted Vincent on same & he said to contact reliance customer care on [protected] & asked for refund of 562/-. I called on the given number but the reply i got from the customer care dept. was that I need to contact the sales exc. who collected the cheque. I called Vincent & he asked me to call his supervisor Sarang Joshi on [protected] so i called & he resend the installation team at my place but again no resolution for same. I call Sarang Joshi & asked for refund to which he replied that he will do something to get it install correctly, again on 29/10/2007 tech visited my place & suggested me to cancel the services as this are is not feasible for Reliance Wimax...& now m trying to call Vincent & sarang Joshi both are not answering my call & once Joshi answered & he said nothing can be done & you need to call the customer care on [protected]. No one is ready to help me from Reliance Wimax dept. I am so much frustrated that where should I go...

If anyone is reading this Please help me... plz.

Balvinder
balvinder147@yahoo.com
balvinder147@krify.com

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Vignesh
,
Oct 18, 2007 1:54 am EDT

I agree with you fully as I am also one of the customers who had experienced this FRAUD NET from Reliance Wimax..They charge a flat fee for some plans,but most of the time,there is no connectivity at all. The customer responsiveness from the Customer care is very poor and dismal!

It is not about getting first but to give good service to the customers, Reliance Wimax is a big no.

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Reliance Communications - very bad network

I am reliance user in Guwahati assam, from last couple of month they provide very bad service, but they are unworried about this. I am try my friend cell from last 1 hrs but in my cell screen its flash "Networkbusy", or this number is not in use. What is this?

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12:00 am EDT

Reliance Communications poor service!

I apply Reliance Communications (surat piplod office) for land line phone before 3 months and i give money for it to mr. Sanjay, he works in Reliance Communications in surat n now he cant receive my calls and this company don't provide me my phone yet. Reliance Communications is very careless company, they don't care about us, I HATE Reliance Communications!

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bp kasula
, IN
Jul 04, 2016 7:33 am EDT
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I submit several requests and complaints and also reliance store staff trying to activate the cdma prepaid mnp sim .I also talk to reliance appellate, madhapur, hyderabad on [protected] and they says with in 24 hours the sim is activate.But i again contacted on [protected] at 1 pm today 26-3-16.And i received the call from [protected] saying tha the sim is activated in 2 days.I also send email to appellete but no reply...k bikshapathi...[protected]

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Hero Honda
, US
Jul 04, 2016 7:33 am EDT

the above sim no [protected] is still not working till today i.e 16 th may 2016.the reliance appellete gave me the reply that on or before 14 th may 2016 the problem is 100 percent solved.but there is no action on the problem.

kindly look inthe matter seriously and activate the sim immediately

kb pathi..hyderabad

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bp kasula
, IN
Jul 04, 2016 7:33 am EDT
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my sim [protected] reliance cdma is again deactivated o 20-04-2016.i made a complaint to rim applate also star333. threedaya gone but sim is not activete.

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abhay mishra
, IN
Apr 10, 2016 8:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am abhay mishra and my no. is [protected].i inform u that i am calling for disconnecting the no.[protected] .i am 5 attempt calling in customer care but not resovle .and this person are my call holding and not resovle my problem.and u offering more.please take action and resovle my problem.

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abhay mishra
, IN
Apr 10, 2016 8:53 am EDT
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i am talking pankaj, surendra singh, samsher singh.

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Naga Raaju
, US
Feb 13, 2016 10:02 am EST

hi pls don't tell to my personal data and my phone book names and my out going call s, incoming calls and my sms ...
pls protect my details...
pls secure my details in all "reliance web world" stores immediately delete

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yudhvir suri
,
Sep 23, 2007 12:00 am EDT

I took a postpaid connection in june 2007 on the assurance that psychical copy of the bill will be delivered timely. However no bills are received. When i complain at customer service they register a compliant. They say we are sending duplicate bill but no bill is received the the staff at customer service is helpless. I cant shift the service provider as the set sold has the sim sealed. I have wasted 12000/- for set. A total of about 30 complaints in 3 months with no results. I Feel cheated I am 75 yrs old and cant run to their webword every month to collect duplicate bills. It is clear case of blackmail.

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kundan kumar
,
Oct 12, 2007 12:00 am EDT

I m using reliance mobile for past one year... and this is the ever worse service provider i have found in my life... this is the third time they have disconnected my connection without any prior nfuotice... even thou i have fulfilled all the formality... also they are having worse customer service... first to contact them you have to wait at least 1/2 hour... after connecting to customer service they will never respond well... you will never be satisfied with their answer... all the time they will ask you for your document even if you have submitted one day before... i will suggest to everyone not to use reliance services in any case... what ever be their offer... you will get frustrated...

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Dr.Prafull Mathur
,
Sep 29, 2007 12:00 am EDT

I have purchased Reliance Netconnect USB Modem, it’s speed is slow and connectivity problem in Boisar-401501, Maharashtra, Ostwal empire and Shikohabad-205135 (UP), Khatrana colony. Why is problem going on. I have registered many complaints, but no response. I am very disappointed!

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amol tipre
,
Oct 15, 2007 12:00 am EDT

This is regarding the refund for my landline connection which I had terminated on 7 th of May. Since then, and after paying no of visits to the office at sinhgad road (nxt to big bazaar), there has been no response from the people working there. They are not even in position to give any status. The staff seems very careless on this front and not even bothered. Every time when I visit, they take down the no and assures that they will get back, and nothing happens really.

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12:00 am EDT

Reliance Communications usb modem for internet not delivered

Please note that we have paid the charges for 2 USB Modem for internet connection to the above Company dealer in Borivali east- M/S Yash Enterprises (Mr. Pratik bhai - Manager ( cell no+[protected]) and Mr. Nitin - Asst. Manager) on 19th Sept. vide cheque no 982901 of Canara Bank, Borivali for INR16400/-( for one mobile plus sim plus 2 usb modems) they promised us to give the Modems on 22nd sept. After that we have made numerous visit to their offices and they were not giving any proper reply about the delivery. Moreover the Mr. Pratik didnt even provide the invoice for the cheque amount. Later when you call them they start disconnecting your phones. Anyone suggest is there is any way where can i get justice in such a case? I dont know the company website or call centre number for making complaints.

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www.rcom.co.in

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