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Regus

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3.9 15 Reviews 726 Complaints
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Regus Complaints Page 4 of 37

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7:15 pm EDT
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I signed an agreement in January 2023. On January 1 25 2023 I terminated that agreement and paid in full through Feb 28, 2023. 4 months later, I was suddenly billed $58 on my credit card. I tried multiple methods of contact with no response to correct this issue — there are few effective contact channels for Regus (no phone, email, etc). On June 30 I...

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10:47 am EDT
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Regus auto-renewed all my “agreements” between June and September 1st. Between September 14th and 19th each of the three centers I have space at e-mailed notices of a purported “security changes” that would go into effect on September 25th—they locked the doors at all times during business hours and you now have to have your vistors or guests call you...

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8:17 am EDT
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I was the victim of a very rude reception staff member at the Regus building in St Albans. Having attended all of my appts without any issues with parking previously. The reception staff ask for my car registration number and make a note of it. This was my final appointment today 06.10.23 at 11am I came out of my physio appt to see a traffic warden talking...

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8:53 am EDT
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RE: Isaac Gakonya ([protected])- Previously your tenant at Regus, Fairbourne Drive, Milton Keynes. MK10 9RG 1. I vacated the above office space on 31/08/2023, when the agreement ended, after having been your tenant for 3 years. 2. On the same day-31/08/2023, I requested for return of my deposit through your online portal, and I received an acknowledgement...

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3:41 am EDT
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Regus Partial Deposit Refund

We requested a partial deposit refund in July 2023, it was promised that funds would be transferred on the 7th of September 2023, but nothing happend. I tried to push support team and our bank notified that we have pending payment from unidentified entity, we asked Regus to state full name as sender, they rejected, and bank rejected payment.

We persuaded bank to accept payment but support team stopped to answer our requests. Untill now we haven’t received funds.

Desired outcome: to make a partial deposit refund as requested

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Update by Evgeniya Stryukova
Oct 24, 2023 9:08 am EDT

This request was not resolved, but marked as resolved to the customer's satisfaction.

So the information which is provided on this website is false.

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11:13 pm EDT
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My husband was renting an office with the original contract end date of March 2022 in Arizona. He had been a well paying customer since 2020 and we have sung your praises until now. We relocated to Virginia in 2022 and upon being asked in person by a representative in your office if he was going to renew prior to that he stated he would not be. The...

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2:47 pm EDT
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This is a complaint about [protected] unprofessional behavior at Regus (70 East Sunrise, Valley Stream, NY 11581). This lady is not of the temperament to effectively handle front facing customer service. She barked repeatedly at me and everyone else who dared try to open the door without "reading the note" that she angrily says tells us "you must wait to be...

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11:53 am EDT
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Regus Retainer Deposit

I have asked for my retainer back $3880 when my lease was terminated by them. It's been two months and I still haven't received. When I e mailed the office manager she told me that it was processed Sep 1st 2023 ,as of today the money is still not in my account. Then lately they sent an e mai that it is taken a bit longer because of they are having technical issues...My name is Ty Matik and our office was Millenia Orlando location.

Desired outcome: My retainer back

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fergiemartin
Lisbon, PT
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Oct 04, 2023 6:48 am EDT
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I'm in the same position and I am not getting anywhere with it. I'm getting the same stock answer you are getting.

Hope it gets resolved for you.

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10:45 pm EDT
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A TOTAL DISASTER! I have not been able to cancel the membership because it tells me that it will be canceled from February 2024. and I really want to cancel it immediately because I am very unhappy with the service and I want to end this relationship in the best way for both parties, because Regarding everything that appears in the contract they offered me...

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4:40 pm EDT
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Please be careful with Regus, they will try to get you locked in to get you hooked. They sound like a great deal in the beginning but later on they show their true colors. And apparently I’m not the one being scammed by this group. The services were not provided or met by them, the agent in the beginning that reached out to me to get the office was Eager...

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6:03 am EDT
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Regus Office retainer

Today is October 2, 2023. Our office tenancy ended over a two months ago, and despite repeatedly submitting tickets, we have not received our office retainer.

We have made every effort to contact Regus, but without success. They continue to send generic emails and provide excuses. We strongly advise against trusting them with your money, as retrieving your office retainer has proven to be an incredibly challenging process.

Desired outcome: Returning of Office retainer

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Update by SKotesovec
Oct 05, 2023 2:52 am EDT

On October 4, 2023, I received yet another generic email with yet another excuse as reaction on my complaint, and there is still no sign of the money. The level of customer service I've experienced is absolutely terrible.

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Issue was resolved on October 9, 2023.

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Evan_C
Singapore, SG
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Oct 13, 2023 2:41 am EDT
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I am in the same position in Singapore. 43 days and still haven't received the retainer and no explanation. Did you manage to get your retainer refunded?

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HSofranko
Baton Rouge, US
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Oct 04, 2023 1:15 pm EDT
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I am also in the same position. It is quite unbelievable that they can’t simply issue the refunds! I’ve been emailing my Center Team, my Area Manager, Michelle Spire, Lorraine Brule, and the help desk for over a month (since they’ve been in breach of their contract regarding 30 days to return the retainer), and no one will simply tell me when I will receive it, or reply to emails with anything helpful at all. The only explanation I’ve gotten is some version of the dog ate our accounting software, and that can’t explain the deplorable customer service and transparency regarding this issue.

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fergiemartin
Lisbon, PT
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Oct 04, 2023 6:49 am EDT
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I'm in the exact same position and getting very generic emails back saying that it is being looked at. It seems like such a simple request.

Hope it gets sorted for you.

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12:21 pm EDT
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As much as I want to say this is my fault for not viewing the contract, as someone who’s newly into the business industry I had good faith on this Area Manager, as I had repeatedly told him I DID not want a long contract, I did not want to pay anything now as I had to speak with my brother first, he gave me the quotes as I asked and that is all I asked in...

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7:59 pm EDT
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My office rental agreement ended on 8/31/23, and I have requested (on multiple occasions, using the Regus app and by emailing my local center representatives) that the retainer be refunded. There are lengthy delays between each reply, and I was informed that "something has gone wrong" with one or more systems at Regus. I also provided a voided check to...

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3:39 pm EDT
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Hello, We have called customer service but they were of no help. Regus has not returned my deposit of $2000. $2000 charges on account dated 10/22/2019. Its 2023 and they have no record of it! I have called them and asked about it but all they say is they see no info on account. I have attached screenshot of my bank statement showing the charges and would like these to be refunded please!

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3:03 pm EDT
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Regus Additional charges has been added for the services which has not been utilised.

There was booking on 26th July 2023, I needed to change the schedule because Meeting was postponed and I didn't find the option on my application, So, Mail to the community manager or reception, But I haven't got any confirmation and update and that additional charges was added to my account and from last 2 months I have been asking for clarification even after paying the amount account is suspended.

Need clarification on this plus resolution on the extra charges and remove the charge till the account is suspended.

Once of the worst team I have scene and unresponsive.

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2:37 pm EDT
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I signed up online for a co-working space membership on July 8 while visiting my family in Redmond, WA. After that I received a welcoming email informing me that I signed an agreement for 24 months. Next day I went to the location in Bellevue, WA, but no one was there. So I had to take a meeting on a street outside. I tried calling a few times but there wa...

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6:45 am EDT
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The office space I have leased is located in the East Road, Cambridge, and the elevator has been out of order since Early August 2023. It has been more than a month now, and I regret to inform you that there has been no repair work initiated on the elevator so far. This situation is becoming extremely urgent for me because I am scheduled to move my office...

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5:04 am EDT
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Trapped – are Regus adopting The Josef Fritzl method of customer retention? In November 2016 I signed up for a Regus Business Lounge membership for 24 months. The Regus representative said that after the 24 month period, I’d be on a monthly rolling basis and able to cancel at any time, just like a phone contract. I signed up and it was a great service and...

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8:12 pm EDT
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To the Complaints Handler of Regus, I hope this letter finds you well. I am writing to draw your attention to a critical issue that pertains to the rights and wellbeing of ADHD and Neurodivergent accessing your service. Specifically, I would like to address two concerning practices related to subscription-based services that may inadvertently discriminate...

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2:14 pm EDT
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To whom it may concern: This complaint is about the Regus Reception and M. at the Princess Exchange (next to Leeds Train Station). I am disabled and a forengeir and I have been descriminated (as being told I need to be quieter when talking on my normal voice volume -as if I was shouting the whole building would know, I have mobility problems and I wa...

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About Regus

Regus provides flexible workspace solutions, including office space, coworking areas, and virtual offices. They cater to businesses of all sizes with options for meeting rooms and business lounges. Services are available on a membership basis, with various plans to suit different needs.
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  1. Regus Contacts

  2. Regus phone numbers
    +1 (855) 400-3575
    +1 (855) 400-3575
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    +371 67 118 333
    +371 67 118 333
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    +1 (800) 633-4237
    +1 (800) 633-4237
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  4. Regus address
    26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, Luxembourg
  5. Regus social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 08, 2025
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