Replied
Spaces work account + agreement — billing despite terminated agreement
I signed an agreement in January 2023. On January 1 25 2023 I terminated that agreement and paid in full through Feb 28, 2023. 4 months later, I was suddenly billed $58 on my credit card. I tried multiple methods of contact with no response to correct this issue — there are few effective contact channels for Regus (no phone, email, etc). On June 30 I...
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Restricting access to centers with insufficient notice/failure to disclose change in services prior to renewals
Regus auto-renewed all my “agreements” between June and September 1st. Between September 14th and 19th each of the three centers I have space at e-mailed notices of a purported “security changes” that would go into effect on September 25th—they locked the doors at all times during business hours and you now have to have your vistors or guests call you...
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Receptionist
I was the victim of a very rude reception staff member at the Regus building in St Albans. Having attended all of my appts without any issues with parking previously. The reception staff ask for my car registration number and make a note of it. This was my final appointment today 06.10.23 at 11am I came out of my physio appt to see a traffic warden talking...
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Unrefunded deposit, 35 days after agreement ended
RE: Isaac Gakonya ([protected])- Previously your tenant at Regus, Fairbourne Drive, Milton Keynes. MK10 9RG 1. I vacated the above office space on 31/08/2023, when the agreement ended, after having been your tenant for 3 years. 2. On the same day-31/08/2023, I requested for return of my deposit through your online portal, and I received an acknowledgement...
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Partial Deposit Refund
We requested a partial deposit refund in July 2023, it was promised that funds would be transferred on the 7th of September 2023, but nothing happend. I tried to push support team and our bank notified that we have pending payment from unidentified entity, we asked Regus to state full name as sender, they rejected, and bank rejected payment.
We persuaded bank to accept payment but support team stopped to answer our requests. Untill now we haven’t received funds.
Desired outcome: to make a partial deposit refund as requested
This request was not resolved, but marked as resolved to the customer's satisfaction.
So the information which is provided on this website is false.
This complaint has been resolved automatically due to user's inactivity.
I’m sorry to hear you’ve had this experience.
We fully understand the importance of receiving your refund promptly.
It appears that your initial refund was rejected by the bank due to details that did not match; this is outside of our control
We’re reprocessing the refund for you now and our representative that is already in contact with you will update you as soon as possible.
Thank you for your continued patience.
Best,
Lorraine Brule
Global Customer Service at Regus
I’m sorry to hear you’ve had this experience.
We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers.
Requesting your refund is easy. You should log into your online account (i.e., myregus.com), select Account > Billing and payments > Deposit / Retainer balances, where a specific section for refund request is available. We will then confirm your payment date and amount.
You should receive your refund within 30 days after your end date or request date (whichever is later). It’s an automated process. However, we ask you to go through some security steps as part of our fraud-prevention policy.
If it has been longer than 30 days, please get in touch so we can investigate further. We may have received incorrect data.
I couldn’t see your email address or Regus account reference in your message. Please could you send those details to me at lorraine.brule@regus.com so I can support you?
Thank you,
Lorraine Brule
Global Customer Service at Regus
Replied
Unfair auto renewal
My husband was renting an office with the original contract end date of March 2022 in Arizona. He had been a well paying customer since 2020 and we have sung your praises until now. We relocated to Virginia in 2022 and upon being asked in person by a representative in your office if he was going to renew prior to that he stated he would not be. The...
Read full review of Regus and 1 comment
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Unprofessional front desk
This is a complaint about [protected] unprofessional behavior at Regus (70 East Sunrise, Valley Stream, NY 11581). This lady is not of the temperament to effectively handle front facing customer service. She barked repeatedly at me and everyone else who dared try to open the door without "reading the note" that she angrily says tells us "you must wait to be...
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Retainer Deposit
I have asked for my retainer back $3880 when my lease was terminated by them. It's been two months and I still haven't received. When I e mailed the office manager she told me that it was processed Sep 1st 2023 ,as of today the money is still not in my account. Then lately they sent an e mai that it is taken a bit longer because of they are having technical issues...My name is Ty Matik and our office was Millenia Orlando location.
Desired outcome: My retainer back
This complaint has been resolved automatically due to user's inactivity.
I’m sorry if you felt the need to escalate this.
We understand how important your return of retainer is and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay.
Again, we sincerely apologise for the inconvenience this may have caused. Once we reprocess your refund you will receive a correspondence letting you know that the payment processed successfully.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from us.
We’re looking into this as a priority and a member of our team will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant inquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
I'm in the same position and I am not getting anywhere with it. I'm getting the same stock answer you are getting.
Hope it gets resolved for you.
Replied
Office
A TOTAL DISASTER! I have not been able to cancel the membership because it tells me that it will be canceled from February 2024. and I really want to cancel it immediately because I am very unhappy with the service and I want to end this relationship in the best way for both parties, because Regarding everything that appears in the contract they offered me...
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Office space
Please be careful with Regus, they will try to get you locked in to get you hooked. They sound like a great deal in the beginning but later on they show their true colors. And apparently I’m not the one being scammed by this group. The services were not provided or met by them, the agent in the beginning that reached out to me to get the office was Eager...
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Office retainer
Today is October 2, 2023. Our office tenancy ended over a two months ago, and despite repeatedly submitting tickets, we have not received our office retainer.
We have made every effort to contact Regus, but without success. They continue to send generic emails and provide excuses. We strongly advise against trusting them with your money, as retrieving your office retainer has proven to be an incredibly challenging process.
Desired outcome: Returning of Office retainer
On October 4, 2023, I received yet another generic email with yet another excuse as reaction on my complaint, and there is still no sign of the money. The level of customer service I've experienced is absolutely terrible.
Issue was resolved on October 9, 2023.
After reading your comments I asked a member of my team to make enquiries and I am sorry to confirm that, on this occasion, your retainer refund has exceeded the 30-day timeline that we usually expect. I apologise for this delay and assure you we’re doing are utmost to expedite the refund.
Rest assured your tickets are not being ignored, our Account Helpdesk were in the process of assisting you at the time of this review and I’m sorry if the speed of their replies has not met your expectations.
My team member has contacted you directly to assist further.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
I am in the same position in Singapore. 43 days and still haven't received the retainer and no explanation. Did you manage to get your retainer refunded?
I am also in the same position. It is quite unbelievable that they can’t simply issue the refunds! I’ve been emailing my Center Team, my Area Manager, Michelle Spire, Lorraine Brule, and the help desk for over a month (since they’ve been in breach of their contract regarding 30 days to return the retainer), and no one will simply tell me when I will receive it, or reply to emails with anything helpful at all. The only explanation I’ve gotten is some version of the dog ate our accounting software, and that can’t explain the deplorable customer service and transparency regarding this issue.
I'm in the exact same position and getting very generic emails back saying that it is being looked at. It seems like such a simple request.
Hope it gets sorted for you.
Replied
Conned into signing a contract agreement.
As much as I want to say this is my fault for not viewing the contract, as someone who’s newly into the business industry I had good faith on this Area Manager, as I had repeatedly told him I DID not want a long contract, I did not want to pay anything now as I had to speak with my brother first, he gave me the quotes as I asked and that is all I asked in...
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Material breach of contract | office retainer refund not received
My office rental agreement ended on 8/31/23, and I have requested (on multiple occasions, using the Regus app and by emailing my local center representatives) that the retainer be refunded. There are lengthy delays between each reply, and I was informed that "something has gone wrong" with one or more systems at Regus. I also provided a voided check to...
Read full review of Regus and 1 comment
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Deposit never returned
Hello, We have called customer service but they were of no help. Regus has not returned my deposit of $2000. $2000 charges on account dated 10/22/2019. Its 2023 and they have no record of it! I have called them and asked about it but all they say is they see no info on account. I have attached screenshot of my bank statement showing the charges and would like these to be refunded please!
Replied
Additional charges has been added for the services which has not been utilised.
There was booking on 26th July 2023, I needed to change the schedule because Meeting was postponed and I didn't find the option on my application, So, Mail to the community manager or reception, But I haven't got any confirmation and update and that additional charges was added to my account and from last 2 months I have been asking for clarification even after paying the amount account is suspended.
Need clarification on this plus resolution on the extra charges and remove the charge till the account is suspended.
Once of the worst team I have scene and unresponsive.
This complaint has been resolved automatically due to user's inactivity.
I’m sorry for your dissatisfaction, but I am disappointed to see you posting a review for the issue which has already been clarified to you multiple times.
You made a meeting room booking for 26 July 2023. The room was then marked as unavailable for such date and time, to any other booker. We understand that you no longer needed this booking, but since it wasn’t cancelled on time, other potential customers were unable to use that room therefore, the reservation cost remains liable. Our online application/website (myregus.com) always shows the ‘cancel booking’ option for meeting room or day office bookings. Please note that you can easily cancel your bookings if you give us enough notice as displayed in our booking/cancellation policies. These are provided during the booking stage. Your centre team and the account helpdesk team have explained the same to you.
To help you further they have requested you to provide proof that shows the error you encountered when you tried to cancel the booking, but you were unable to provide it.
You were charged a late payment fee for the delayed payment of the July month invoice, and it is valid.
There are invoices pending for payment in your account and this led to it being restricted. We greatly value your business and want to maintain a positive working relationship with you. However, the current payment situation needs to be resolved.
If you need further help in this matter, please contact my team member who is in touch with you.
Thank you,
Michelle Spire
Assistant Global Customer Service at Regus
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.
I immediately asked one of my team members to investigate this as a priority and provide me with more information. They will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments which help us improve. We appreciate your business.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus
Replied
Coworking membership
I signed up online for a co-working space membership on July 8 while visiting my family in Redmond, WA. After that I received a welcoming email informing me that I signed an agreement for 24 months. Next day I went to the location in Bellevue, WA, but no one was there. So I had to take a meeting on a street outside. I tried calling a few times but there wa...
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Replied
Lift out of service for more than 1 month
The office space I have leased is located in the East Road, Cambridge, and the elevator has been out of order since Early August 2023. It has been more than a month now, and I regret to inform you that there has been no repair work initiated on the elevator so far. This situation is becoming extremely urgent for me because I am scheduled to move my office...
Read full review of RegusBusiness lounge membership silent automatic renewal and cancellation
Trapped – are Regus adopting The Josef Fritzl method of customer retention? In November 2016 I signed up for a Regus Business Lounge membership for 24 months. The Regus representative said that after the 24 month period, I’d be on a monthly rolling basis and able to cancel at any time, just like a phone contract. I signed up and it was a great service and...
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Unlawful and indirect discrimination - unauthorised payments and concealed practices
To the Complaints Handler of Regus, I hope this letter finds you well. I am writing to draw your attention to a critical issue that pertains to the rights and wellbeing of ADHD and Neurodivergent accessing your service. Specifically, I would like to address two concerning practices related to subscription-based services that may inadvertently discriminate...
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Reception @princes exchange
To whom it may concern: This complaint is about the Regus Reception and M. at the Princess Exchange (next to Leeds Train Station). I am disabled and a forengeir and I have been descriminated (as being told I need to be quieter when talking on my normal voice volume -as if I was shouting the whole building would know, I have mobility problems and I wa...
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Regus Contacts
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Regus phone numbers+1 (855) 400-3575+1 (855) 400-3575Click up if you have successfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (855) 400-3575 phone number Click down if you have unsuccessfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (855) 400-3575 phone number+371 67 118 333+371 67 118 333Click up if you have successfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have successfully reached Regus by calling +371 67 118 333 phone number Click down if you have unsuccessfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +371 67 118 333 phone number+1 (800) 633-4237+1 (800) 633-4237Click up if you have successfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (800) 633-4237 phone number Click down if you have unsuccessfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (800) 633-4237 phone number
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Regus emailscustomer.service@regus.com100%Confidence score: 100%Supportaccount.helpdesk@regus.com100%Confidence score: 100%Supportgdpr@regus.com100%Confidence score: 100%
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Regus address26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, Luxembourg
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 08, 2025 - View all Regus contacts
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