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Regus review: Agreement with regus

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8:11 am EDT
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I made a mistake signing a contract, and a few hours later I released my mistake. I called, I sent many emails and requests on the same day when I signed the contract and no one was able to help me. Then one representative called Wendy S, have came back to me via email saying that she only managed to lower the monthly cost, taking out from my account the coffee and teas the fee was £29, and obviously that was not done.

I received an email with a new invoice and the price is still the same as the November invoice. I have contacted representative again yesterday to receive email reply and informed me that, on my contract it’s says that I don’t have coffee and tea included, and is not possible this to be taken off my contract.

So how is this possible? One to say it’s possible another not, and no one was able to help me to cancel the contract. I was begging this to be canceled as I have made human error signing the contract, and I have found out few hours after that I have made mistake, as i was told that i will be loosing my client due to closing the offices in London, and i wont be needing the office space unfortunately, but no one was able to help me. So i will need to pay now every month until April 2024, for something I won't need. This is very very unhelpful and disappointing.

Nov 03, 2023 6:17 am EDT
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26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

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Hi Slagyan,

I am sorry to hear of your dissatisfaction.

The agreement you signed clarified the mutual obligations for both parties. The purpose of an agreement is to make sure all important details are provided, clear and agreed upon thus protecting both parties. We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel agreements.

Regarding your complaint about the tea and coffee service, this is an optional service which can be opted in and out through your online account. No charges have been invoiced for any additional services and therefore a refund is not possible.

A member of my team has been in touch to answer any questions you should have.

Kind regards,

Michelle Spire

Assistant Global Customer Service at Regus
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This complaint has been resolved automatically due to user's inactivity.

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