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CB Office Space and Supplies Regus Miss sale of contract to Artemis Avici'Na
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Regus review: Miss sale of contract to Artemis Avici'Na

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7:04 am EDT
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I have had contract for co-working space with Regus since 7th February 2023. At the end of the six months I decided to go onto a more temporary co-workers plan with a virtual office. I was told that there would be no activation fee. I paid the deposit and an extra month for the co working space. everything was set up and my bill for September should have been my coffee arrears which was £30. September I received a bill for £239 so obviously I queried it. I was told by the manager, just pay it and we will reimburse you. To which I replied, no, amend the bill to the right amount and then I will pay the correct amount. Nothing was done, nobody called, nothing was amended,. Then payment for £239 started being attempted to be taken out of my bank. I usualLy pay manually and on time on my card. So I closed the contracts before the start date and wrote to customer services and explained I had been miss sold these contracts. I also know that if I have been miss sold something I am perfectly within my rights to stop these contracts as they have been breached by the company. I received a phone call from a girl on her first day, asking me to pay my bill, she new nothing about the situation at all and was a little embarrassed understandably. Now, Regus are trying to take £71.96 £74.40 and £81.00 out of my bank every month. I have no Idea what then £81.00 is for. I have never been offered my deposits back, they have not honoured the contract, or even amended the bill. Then Saturday the 28th October they have tried to take £239 I have also just been informed that the activation fee is also £45 and not £90. So I was been double charged for that which means both contracts have been broken.

Claimed loss: Deposit from february - £343.00Deposit from August 18th - £129.00

Desired outcome: I would like my deposits returned to me (they can take the 30 for coffee off)I would like the contracts cancelled as I did this on 30th September.I would like an apology from Regus

Nov 03, 2023 2:32 am EDT
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26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

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Hi Artemis, I’m sorry you felt the need to escalate this.

I understand that your main concern is about the activation fee that was charged to you. Please be informed that this has been credited to you since you have paid this for your previous agreement.

You have opted for an automated payment as your payment method. Therefore, payment attempts have been made to your credit card for the overdue invoices.

We certainly do not agree with your comment on ‘I had been miss sold these contracts’ as the agreement was made according to your preference and you agreed on them.

You’ve requested to end your agreement earlier but please understand that your current agreement will expire on 29 February 2024. It is a formal, business commitment.

We greatly value your business and want to maintain a positive working relationship with you. However, the current payment situation needs to be resolved.

If you need further assistance, you are welcome to contact your centre team who remains your key contact here.

Best,

Lorraine Brule

Global Customer Service at Regus
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This complaint has been resolved automatically due to user's inactivity.

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