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9:45 pm EST
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I have sign up with Regus last year in January 2024. I was charged $160 just to start billed in advance for February. In February 15 th another billing already. I was charged another $30 without my consent for forwarding my mail and I only live 10 minutes away. Regardless of what have transpired so far extremely unsatisfied with this company. They already charged me 2 payments in December 2024 because they had access to my card. I will not give them another dime due to their incompetence. Any time you want to talk to someone from Regus you have to wait days for return call. Reading other people's complaints everything now makes sense. All you have to do is type their name with BBB and see that I`m telling the truth.

Desired outcome: They got payment till the end of January 2025 because they took 2 payments in December so, please after January be gone. I don`t owe you a dime nor I owe you another year of this bs. Deceptive tactics of operation

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Regus response
Jan 23, 2025 2:19 am EST
Regus customer support contacts
Address

26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

Website

www.regus.com

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Hello Arlette,
I recognise that you’re disappointed and we’re sorry for it, however, I am aware that the cause of your complaint is due to your recent auto-renewal.
We have already explained that we sent you a reminder back in October to advise you but we did not receive a response so we assumed you were happy to continue. You have claimed that you have evidence of an earlier termination notice but it has not yet been provided.
My team have contacted you without response. When you are ready, please contact us again (‘Help’ section on myregus.com) and we will assist you again. Thank you.
Lorraine Brule
Global Customer Service at Regus
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This complaint has been resolved automatically due to user's inactivity.

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